http://flypark.co.uk Bewertungen 

I am extremely disappointed with the service I received from Fly Park and would like to share my experience so that other customers can make an informed decision before booking.

When we initially dropped off the car, I contacted Fly Park more than 50 minutes before arriving at Gatwick Airport to let them know we were on our way. Despite providing advance notice, after arriving at the North Terminal Short Stay Car Park, we had to wait approximately 40 minutes before someone arrived to collect the car keys.

When I questioned the delay and explained that we were concerned about missing our flight, the response from the driver was extremely rude and dismissive:

“I don’t care, that’s your flight.”

Unfortunately, the experience was no better when we returned from our five-day trip.

After contacting Fly Park to arrange the return of our vehicle, we were left waiting for approximately one hour. We made several calls to try to find out what was happening, but instead of receiving helpful assistance, we were spoken to in an unacceptable and disrespectful manner.

My wife was pregnant and was finding it difficult to stand for such a long period. I explained the situation and asked whether the car could be brought as soon as possible, but our circumstances were not treated with the consideration I would expect from a professional parking service.

I have evidence supporting what happened, including the parking ticket. The ticket shows that the vehicle entered or was brought into the car park at approximately 11:15, yet I did not receive the vehicle until around 11:45. I was also charged approximately £14 for parking.

More seriously, when the vehicle was eventually returned, I discovered that the tyres were flat and that there were scratches on the front bumper. I have photographs and other evidence documenting the condition of the vehicle.

Overall, this was an extremely stressful and disappointing experience. The delays, poor communication, unacceptable attitude from staff, additional parking charge, and condition of my vehicle when it was returned are all serious concerns.

I believe Fly Park should review its procedures for customer communication, vehicle collection and return, staff conduct, and the handling of customer complaints.

Based on my experience, I would not use Fly Park again. I would also encourage other customers to carefully consider their options and check the terms and procedures before booking. write email

Absolutely disgusting service. Do not use this company!

I accidentally booked my car with a later pick up date than my actual return. Realising the error, I called the number provided in my email six days prior to drop off to advise them. The office assured me it was fine and told me to just confirm our actual return time when dropping the car off. We did exactly that, and the staff on site confirmed everything was sorted.

However, when we returned, they couldn't find my car. They called the boss, who proceeded to have a go at me over the phone, claiming I was "too early," that I couldn't have my car, and that I should just "get a taxi home." I explained that the error was on their end and that my daughter and I were stuck at their remote lot at nearly 1 AM. He didn't care and flat out told me it wasn't his problem. I was incredibly upset but stood my ground, refusing to leave without my vehicle.

Instead of helping, three other men showed up and started shouting at us that we couldn't have our car. Someone else then called and told me my "drama would get me nowhere." We felt incredibly vulnerable being left outside a portacabin in the middle of the night by aggressive staff who then just disappeared.

Eventually, I had to try and reason with one of the workers, even offering to help find the keys for the cars blocking mine so they could be moved. I ended up finding the missing key myself. Three hours later, we finally managed to leave.

Very disrespectful, unprofessional, and frankly unsafe. Avoid at all costs!

I was filling out an online form and hadn't finished when I got a call. The company mentioned they offered a special airport service with a 'premium package,' so I decided to go with them. When I arrived at their location, it looked more like a construction site than a business. Two Asian men approached asking for my car keys, but they weren't wearing uniforms or high-visibility gear. When I asked for ID before handing over my keys to strangers, they refused to show any work identification. They just laughed and said, 'Look, you need us—it's your choice.' The shuttle bus they claimed to operate had definitely seen better days. Once I got in and fastened my seatbelt, they demanded an extra £20 to take me to the airport. I pointed out this was supposed to be included in the package I'd already paid for, but they laughed it off and refused to go anywhere until I handed over the money. On my way back, I had to use their shuttle again, and I overheard one of the men arguing in his native language with his colleague about customers' car keys. If you're after a professional, trustworthy service, I'd strongly recommend steering clear of these dodgy operators.

Extremely disappointing and unacceptable service – Fly Park Gatwick

I would strongly advise against using Fly Park at Gatwick Airport based on my experience.

Firstly, the additional £8 airport entry fee was not made clear in the service description when we booked. This is an unexpected extra charge that customers should be made fully aware of before committing to the service.

The problems became significantly worse when we returned from our trip. We were instructed to call 30 minutes before collecting our car, which we did as soon as we got off the plane. We were initially told that the car would be with us within 30–40 minutes.

After waiting the full 40 minutes, we contacted them again, only to be told that the driver had not even left yet and that we would have to wait another 30–40 minutes.

We have now been waiting for well over an hour with no car and, to make matters worse, they have stopped answering the phone. You can call them repeatedly — in our experience, it takes around 20 attempts before they call you back. Even when you eventually get through, they have hung up during the call.

This is simply not an acceptable standard of customer service, particularly when you are returning from a flight and are relying on a meet-and-greet company to have your vehicle ready as promised.

A meet-and-greet service should provide convenience, reliability and clear communication. Unfortunately, Fly Park has provided none of these things in our experience.

I would never use this company again and would absolutely not recommend them to anyone. There are plenty of parking services around Gatwick, and based on this experience, I would strongly suggest looking elsewhere.

Absolutely shocking in more ways than one.

1: texted and called 30 mins before arriving, not answer to be told by other parking's they don't start till 4am and we had 4.15 booking so 3.45am pre arrival call. To then get rude man on the end of the phone saying he never got message or the several missed called called me a liar. Said I had to wait 30 mins from when we last spoke which meant we were late for check in and charge 1 hr parking for him to take car

Overall 7 calls and 1 text done that morning

2: collection, called as collecting bags he was shouting at me on the phone saying pick up or meet and greet and repeating it even though I had said. I had to shout at him to stop being rude and stop shouting at me before he stopped.

3: car damaged scratches and tree sap. Haven't even checked milage use yet im comparing photos now. Luckily I told before and after photos.

Got this company booked again for my next trip but cancelling it. Booked through chat on heathrow meet and greet website..

When I dropped my car off at North Terminal as instructed , I was a bit surprised to pay an additional £8 to the original price I obtained online when I booked . This was to pay for entry to Car park 6 , i didn't say anything however and carried on with our trip

At this point I didn't let me feel concerned at your company and the security of my car
However when we landed at South Terminal on our return I called the number as instructed only to be redirected continously to the most unprofessional voice mail message and a weird whistle that someone had recorded

After 9 or 10 attempts trying to get through to someone , the phone was answered by someone who first said I couldn't get my car as their was an issue , I then said I don't understand and we are currently at South Terminal and needed to know where my car was ?

The operator then said as I'm in South Terminal to make my way to Orange car park level 4 and someone will bring my car to us there

So we dragged all our luggage as instructed and waited . After a while another couple came into the same area and were also waiting for their car The man was clearly frustrated and I could hear him calling the number only to be met with the same voice mail and whistling

I asked him if he was also waiting for fly park to bring his car I said yes but all he is getting on the mobile number was a unprofessional voice mail message , I said we have the same problem but was told to wait on the 4th floor Orange car park

After an hour of waiting and listening to the same voice mail I managed to get through , only to be told my car was in fact at North Terminalcar Park 6 level 3 row H

I said why was I told a totally different pick up location by the man who answered an hour earlier He couldn't answer me

The other people we met then decided as they couldn't get through to the phone number and were only receiving the whistling voice mail they would follow us to North Terminal in the hope of finding their car

So we all dragged all our luggage onto the North Terminal shuttle and made our way to car park 6
On arrival,nobody from your company was there nor our cars were there either , and by now a third group of travellers were trying to find someone to help and were also complaining about the whole experience including the voice mail

I decided to walk around and try and find my car and luckily I finally located it on level 3 row H , the car was locked and no sign of any employee of your company , I tried calling the same number 5 or 6 times and by now was very concerned that all I was getting through to was the ridiculous voice mail greeting and the irritating whistler

Finally the phone was answered I told them my VRN and make and model . only to be told the keys were ON THE FRONT WHEEL .....and the parking ticket inside the car . I could not believe what I was just told , not only I am now 2 hours late getting home, my car and house keys were left insecure balanced on the front tyre

I finally drove my car back to where I left my wife and luggage. The rest of group that were also trying to find their cars were told of what I found with my insecure keys and location in the hope they would also be able to get home . This caused them lot of concern but I just wanted to get home so we left them to resolve their saga

The final straw for us was as we were at the exit to be met with a demand for another 18.00 charge !!

Do not use this service unless you want your holiday totally ruined on return

worst ever , do not use, the other reviews are correct .
to call them Charlatans , would improve their image .

DO NOT USE. This is the worst service I have ever had at any airport. Called them on landing when they had all the flight details anyway and got to car park 30 mins later. Called them again and they said it would be up to 40 mins more and that they deliver after 60 mins from call. Ontop of that and the fee for parking you have to pay the car park fee at airport on arrival and departure. Utterly useless appalling service. Never use this company.

I don’t normally leave negative reviews but this company was a group of cowboys. On arrival at Heathrow they didn’t have anyone available for us to pick up our car so asked if we would come out to them, several miles away. We did because we had a flight to catch and not much choice. Once there they then drove us in a dirty van back to Heathrow. We had a one year old with us and there was no suitable car seat or even enough seat belts for all the adults. It was dangerous. The person who dropped us off at the airport then said he’d meet us back there with the van on return: this was not the arrangement as we were expecting our car and told him so. He looked a little confused. On return from holiday when we rang to say we were there and wanting to collect our car we then had to manage several phonecalls, one where the person was spoke to was rude when he wasn’t being incomprehensible and the others with the car driver who seemed to think that phoning us repeatedly as we tried to get a lot of luggage and two small kids out of the airport would be helpful. I can’t prove the company did this but on return the central console of the car between the front two seats where we keep sunglasses, sweets, loose change etc looked as if it had been opened: it was left in a way I never leave it. Our encounters with this company left us really stressed at the start and end of our holiday. Just look elsewhere. Awful.

This is how the conversation will go when you call the operator to let them know youre arriving. Verbatim by the way.
He picks up the call after hanging up 5 times.
Operator - "YEAH BE QUICK" - (in a roadman voice)
Me - "Im dropping off the car at 4am and was advised to call you" (confused as shit)
Operator - "Yeah bruv this ain't half an hour notice is it. Its bloody 1am"
Me - "yeah I know that but i was instructed to leave you way earlier notice for super early drop offs so Im calling to make you aware."
HE HUNG UP ON ME AT THIS POINT. I called back. He picks up even angrier and more road man like.
Operator - "WUT MAN!!! I said call me half hour before init"
Me - "excuse me. Dont hang up on me. Im letting you know ill be on time as instructed in your email."
Operator - (kisses his little teeth over the phone) "Whatever man just let me know half hour before". Puts the phone down.

This operator who clearly runs the business is a 30 year old man who never left the streets selling weed from him mums house who clearly never raised him right and just found another hussle collecting cars and dumping it in a field somewhere.

The person to collect and drop off will be some other poor immigrant that he's taken advantage of becuase he knows not to come himself for risk of getting smacked in the mouth.

Horrible company to deal with.

The return flight call to make them aware we've come back and collected our luggage went just as bad and even more ghetto than before. He was most likely upset his mum keeps asking him to leave the house.

I literally worried about the car during the entire holiday. If I ever see the owner of this company and/or its service provider called "Quality Parking Gatwick" i would smack him so hard his lips would fly off.

Ps. I waited nearly 2 hours to collect our car from the return flight which he blamed on our flight arriving 10 minutes delayed.

Literally "F" this company.

Avoid unless you like the stress and speaking to drug dealers.

Stay away from this company at all cost.
We called 20 minutes before arrival to Heathrow and waited over an hour and a half. We kept getting the runaround and the controller was so rude.
The man collecting the car was also rude. There was no communication apart from just wait he’s coming. I called over 7 times, mostly no answer. Then got told he’s stuck in traffic. Eventually he arrived walking as slow as possible leaving us one hour before our flight departed.
The controller also told us to pay for the Parking so we can exit quickly when her arrives but still had to wait a further 30 minutes.
Once he sat in my vehicle I tried to explain something he got very aggressive and told me he knows how to drive.

Once we returned, I called and he told me to call back! once I did call back he queried the time we originally booked. I explained to him my called at the original time but he told me to call back then he said just wait in the terminal! With no explanation to which terminal or length of time.
After waiting some time I then called back to find out if we was in the correct place as we’re just standing in the terminal, then he starts telling me to park my car just park your car level 4. I explained to him I was collecting a car. He shouted I’m not talking to you. Apparently he was having another conversation. Again, he just said we don’t know where we’re gonna drop your car. You just have to wait and wait for somebody to get there and they will give me further instructions on where to go.

The service is appalling. The customer service is atrocious. They do not have any manners. They were late. I occurred extra charges in the car park. I do not recommend anyone using them.

At one point during drop off I told him that I was nervous and thought it was a scam as I was trying to call and could not get hold of anyone so I checked the reviews, they were bad. I told him and he commented back Why did I choose to go with him if the reviews were so bad. At the time the reviews on the compare website was showing really good but I went on trustpilot and that’s when I saw the true reflection of the reviews.

Collection took over 2 hours!!!
Poor, very poor service.

***AVOID! DO NOT USE UNOFFICIAL PARKING COMPARISON SITES***. AVOID!
The booking process was simple but ***DO NOT BE FOOLED.***
You will be wasting your money booking through this site. The parking companies are useless. Meet and Greet? Total joke.
No one will be there to collect your car. You will be waiting for hours to drop off and pick up. You will probably have to book a legitimate car park if you want good service.
Use the official airport parking site.
The parking companies are totally uncontactable and unaccountable and refunds are impossible to recover. ***COWBOYS!!
AVOID THIS SITE!!!
DO NOT USE!!!***

Been waiting for ‘meet and greet’ for over 2 hours now. Wish we had just gone with Park and Ride now.

I would strongly advise others to avoid using this company.

I booked airport parking based on a clearly advertised price of £67, only to receive a confirmation afterwards stating that an additional £30 in mandatory pickup and drop-off fees would be charged. These are not optional extras — they are required to use the service — yet they were not transparently disclosed before payment.

When I raised this issue, I was told by customer support (Haniya) that it was my “responsibility” to check a supposed “more information” section. I have since reviewed the booking process again, and there is no clear or accessible section that outlines these charges prior to booking. This response feels like an attempt to justify misleading pricing rather than resolve the issue.

To make matters worse, when I called to discuss this, the phone call was abruptly disconnected after I explained the situation. This level of customer service is completely unacceptable.

The combination of hidden mandatory fees, refusal to take responsibility, and poor customer support makes this an extremely frustrating experience. I will now be escalating this through my bank.

Proceed with caution — the headline price is not what you will actually pay.

If I could give less than 0 star review, I would have, this is the worst parking service company by a long margin, communication horrible, timing disgusting, avoid avoid avoid!!!

Terrible experience
Highly disorganised when I dropped off my car. I thought twice about handing it over. I now wish I had not given them the keys. For the return I was asked to call on landing . 50 mins later I am still waiting for them to turn up with my car. The man on the phone was very rude. He hung up on me and just said they ‘were busy’ and I would have to wait until they had time to bring my car. The website looks professional but their service is awful. Avoid at all costs

0 Star

Misleading pricing. The advertised parking price was not the true cost. An additional airport access fee only became apparent after booking, making the parking much more expensive than advertised. No one is answering the phone..

Transparent pricing should be a basic requirement. Customers deserve to know the full cost before paying, not afterwards.

Would not use again.

Absolute joke. Waited 4o mins for someone to collect my car. On return waited 30 mins to get picked up and drive to a farm where I wait a further 30 minutes for another person to arrive and take my keys. No organisation, not enough staff, no grip on running a service. Avoid at all costs. Heathrow.

Rubbish car park, almost missed my flight waiting for the so called meet and greet, waited for 30mins, and coming back waited for almost an hour waiting for my car only to be picked up by someone who was sent and we drove for 30mins to where my care park was in the middle of a farm! on top of that, I received a bill of £100 payable in 14 days time reduced to £60
Terrible service and decieving markting, do not use Flypark, all scambags and owned by one person. Shared on Watchdog to avoid this meet and greet company as they are rubbish on 3rd June 2026

I want to give 0 . Awful. You end up paying more and you are being taken around collecting other passengers having paid £20 . The team leader was rude. Please don’t bother booking this .