FlowersDirect.ie Bewertungen 441

Family motto "always communicate" it is the magic to a positive outcome.
Flowers Direct is second to none with their wonderful customer service.
Not only that, the bouquets are the most cheerful gift to send/receive. They are like a hug of joy.

Received the most beautiful long stemmed pink roses
They're absolutely gorgeous
Thank You

High quality flowers, delivered on schedule. Good communication to sender too added to sense of satisfaction with the process Having experienced the working of the service, will use it again.

They couldn’t have been more helpful. I ordered a bunch a few weeks ago and had the wrong postcode and they still delivered them again the next day, no questions asked. I also booked a bouquet for Mother’s Day but the recipient had received lots of bunches so I asked to delay my order and it was no problem. So fantastic to deal with.

Beautiful flowers.
Easy to order.
Delivery spot on.

My husband ordered thank you flowers for someone and ordered the extra large bouquet which was quite a bit more expensive. When the person sent us a picture to say thanks we were shocked to see that Flowers Direct had actually sent out a petite bouquet instead. There was also no sign of the card we had purchased.

My husband got in touch with customer service about it sending them the photo of the flowers and a screenshot of the extra large bouquet from their website which were drastically different. They sent back an email asking for additional top down photos of the bouquet which is ridiculous and in my opinion unnecessary as the photos already show the mistake. We're hoping for a refund of the difference in cost but it seems we shouldn't hold our breath.

Appalling customer service from someone who described himself as the Customer Service Manager. He actually laughed at me when I told him his manner was unhelpful. No one above him to complain to either! I have ordered before and this is how they treat returning customers!

Ordered two sets of flowers late the night before selected delivery and both sets arrived on time and customer service were more than helpful and friendly. Both sets of flowers were amazing! Thank you.

Delivered on time (ordered from the UK to Ireland). Slightly underwhelmed by arrangement (they were lovely, but not quite as per photo) but found their customer service department extremely good.

Apart from the flowers arriving on time, they were beautifully presented. A gift for my daughter.
I was also contacted by the company, which was a nice personal touch, as I had omitted my telephone number in my haste.

Very poorly presented ensemble very dissatisfied

Ordered flowers from Bali for my daughter in Kildare and was so so happy with the constant communication from Alyssa.Considering the time difference she always got back to me..And not to mention when the flowers did arrive they were stunning.Definitely recommend and will order again..Thankyou Alyssa

Tried using my Bank of America card to pay and order
Payment declines every time
Thank you! I hope that this will be fixed soon because the flowers on this site are really amazing.

Simple, direct and kept informed of delivery. No delay. No left in doubt. Very professional.

Customer service was fantastic. The calendar date jumped by a week & I didn’t notice. Tip: Double check date.
Staff were fantastic & sent out the flowers straight away.
The arrangement of roses & stargazer lilies were fresh & beautiful.
I shall order again.

I am very happy with the excellent customer service from Flowers Direct and appreciate their efforts to ensure total satisfaction with their flowers. I will definitely be a returning customer as a result .

Fast great service

Order the valentine 9 roses Hatbox from flowersdirect.ie looked lovely on the site. But to say I was a little underwhelmed by what arrived would be an understatement. The bouquet was very small compared to the site pictures. Not nearly as many flowers, definitely not value for money and two of the roses heads were snapped off.
Follow up 15/02/2025 Flowersdirect have been in touch and have tried to make amends and apologised for the damaged order and also provided a generous voucher. Which I was very happy with. Everyone deserves a second chance. Hopefully the next order will make all ok

I was really disappointed to receive a message today (Friday) to say that my delivery of a surprise bouquet of flowers was delayed and would now be delivered on the next working day despite being ordered and paid in full four days ago. Surprise was completely ruined when the delivery driver called my relation to advise her of the day.

I placed an order for same-day delivery at 9 am, with the company guaranteeing delivery by 6 pm. This was intended as a birthday gift. Despite multiple emails since 4pm, by 5pm, 5:30pm, 5:40pm and 5:50pm, they were still uncertain if they could meet their promised delivery time. They cited unforeseen events like traffic delays—yet in Ashford, Co. Wicklow, at 5:30 pm, the roads were empty with no traffic in sight - I was driving there at that time. They also mentioned the drivers had other deliveries (??) - isn't mine of them?? Makes no sense to offer a service for which you cannot comply with.
Not only did they fail to fulfill their commitment, but their excuses were nonsensical. They lack a direct phone number, they cannot provide any ETA from the delivery driver, and only offer customer service via email. Even their agents are unable to resolve issues without waiting for a manager's call the next day.

Upon realizing the delivery wouldn't arrive on time, I requested a refund. However, they insist on delaying the refund process until tomorrow, claiming they cannot process it immediately without me speaking with a manager (??). This level of unprofessionalism and unreliability is unacceptable.