FLOWERFIX Bewertungen 158

TrustScore 4.5 von 5

4.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

The flowers arrived on time but were somewhat underwhelming. Roses faded and tired. Very small bouquet. Probably equivalent to a £15 bunch from Sainsbury’s. About half the size of interflora bouqu... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I've previously bought flowers from LK Verdant (Sister company) and I have never been disappointed. I can truly say the same thing for Flower Fix. Amazing, beautiful flowers which kept fresh for 2-3 w... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Another gorgeous letterbox delivery on your local subscription. It’s filled not one, but TWO small vases full! Absolutely stunning. LOVED the special touch of the collagen mask - you really know how t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I ordered some get well soon flowers and put the incorrect address. I contacted the company and received a quick response. The order was rectified and excellent customer service was provided by Moham... Mehr ansehen

Unternehmensdetails

  1. Blumenlieferung
  2. Blumengeschäft

Vom Unternehmen geschrieben

We send luxury flowers by post. Are you looking for a way to show someone you care? Maybe you want to treat yourself or send your loved ones flowers from anywhere in the UK. We’re UK’s self-care first florist, putting everything to one side to get creative with flowers. A happy you, starts with you. We offer a unique variety of gifts and bouquets that can be sent anywhere in the UK. Whether you're looking for something simple and elegant, or something more extravagant and unique, we have something for everyone. We pride ourselves on providing only the best flowers at an affordable price. Our online flower delivery service includes Free Delivery in UK. We’re not perfect, but we’ll go the distance for you.


Kontaktinformationen

4.6

Hervorragend

TrustScore 4.5 von 5

158 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

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Bewertet mit 5 von 5 Sternen

Love this flower shop

Love this flower shop, I honestly inlove how they decorate their flowers and so organised. They so good with their bouquet

25. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fresh Flowers

Always receive such fresh flowers that last a good amount of days! Love gifting these and being gifted them too!

22. Januar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Failed to deliver on time. Unreliable

Placed an order on 21st Aug for delivery on 29th for my sisters birthday, flowers did not turn up on the 29th, with the excuse that they don’t deliver the day after bank holiday- ok so don’t allow customers to pick the day after bank holiday as a delivery date! Block out the day on the calendar! It’s not rocket science!! They had ample opportunity to advise me that they had no intention of delivering on 29th but failed to do so. Patronising customer service ‘love you x’ is not professional.

29. August 2023
Bewertung ohne vorherige Einladung
FLOWERFIX-Logo

Antwort von FLOWERFIX

Thank you for your feedback Jessica.

Unfortunately, we have a cut to order policy to maintain freshness and reduce waste. As a result we had no access to flowers and or courier services on the bank holiday weekend. We’re built on self-love and ‘love you automated message’ promotes inner happiness. We stand by our values and do the best we can in all aspects of our small business.

We appreciate your feedback and apologise for the inconvenience you faced in using our service.

Bewertet mit 1 von 5 Sternen

My premium rose Order was a day late so…

My premium rose Order was a day late so one day less to enjoy the greatly anticipated blooms. My anticipation was crushed somewhat when they did arrive. Fully bloomed and one with a brown petals. Email comms were prompt from the company but didn’t really make up for the huge amount of money I spent for these premium blooms for my mothers 70 th birthday. They do not look fresh and are drooping already on day one. The green leaves are curled. I’ve been offered a partial refund for the brown petal rose. On the plus side my mother received a fantastic bouquet from my cousin ( not from flowerfix) so at least she can enjoy them over the coming days.

21. Mai 2023
Bewertung ohne vorherige Einladung
FLOWERFIX-Logo

Antwort von FLOWERFIX

Hey Joanne, thank you for your feedback and we’re sorry to hear your experience.

We were grateful for your email over the weekend, to track the status of your order and providing photos of the roses upon arrival.

Whilst stunning they were on arrival, we shared the same opinion that 1 of 10 roses looked a little sad and for that we took the fairest compensation immediately. No quibbles, questions asked.

Please also note for future reference, we do offer a guaranteed delivery by 1pm for a small fee to avoid any late arrivals.

Lots of love

Team FF

Bewertet mit 1 von 5 Sternen

Crappy flowers, even crappier customer service

Box arrived looking worse for wear, I over looked this. Opened the box to find the most disappointing bunch of flowers I’ve ever received in my life.

Contacted customer “care” and was advised that these were “premium designer roses” and that I just need to pluck the browning petals off as they were ‘guard petals’

When I informed them plucking these browning petals would result in me losing more than half the flower they just kept repeating that the flowers were “designer” and “premium”

When I said I didn’t realise I had bought a DIY project (petty comment yes) they responded with “our letterbox flowers are a DIY pretend you’re a florist experience. Which is complete bull, nowhere on their website does it state that letterbox flowers are a “pretend you’re a florist experience”

I have honestly never experienced anything like it, awful flowers, worst customer service.

5. April 2023
Bewertung ohne vorherige Einladung
FLOWERFIX-Logo

Antwort von FLOWERFIX

Hey Eloise

We’re sorry for your recent experience.

We hope we’ve resolved the complaint for you.

Have a lovely evening,

Team FF

Bewertet mit 5 von 5 Sternen

Beautiful!!

Beautiful flowers! I was sent these as a gift from a friend and they are gorgeous.
My friend didn't leave a name and customer service were so quick to help find who sent them so I could thank the friend. Would recommend to anyone!

4. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Flowerfix are not for me

Flowerfix are not for me. My order arrived a day late and I received a patronising email on the percentage of deliveries that arrive on time (royal mail). The eucalyptus were flat, I understand that but no where near as fresh as they go on about. All this hey, and all our love bit, not for me. Tried once, never again.

30. März 2023
Bewertung ohne vorherige Einladung
FLOWERFIX-Logo

Antwort von FLOWERFIX

Hey Maggie, thank you for your order it means the world to us.

We’re so sorry to hear about your experience, it’s not what we wanted for you.

We try to be as honest as we can in everything we do and put all our love in to our small business. We’re so sorry it didn’t bode well with you.

Please do email us because we’re always about to make things right.

Lots of love

Team FF

Bewertet mit 1 von 5 Sternen

Different to picture

The eucalyptus I received were different to what’s advertised in the picture on their website.

They came with their stems completely cut, while the picture shows c. 15cm of stems kept. It might not be important for some, but for me it is important given the transparent and large vase I have, which happens to be exactly the same vase they advertised their eucalyptus in.

When I sent them an email, they told me they can’t guarantee how they look like given they are natural and they gave me the example of buying apples, how they are not guaranteed same colour. As if I complained about their colour or as if I am stupid to think all eucalyptus look the same. I was inquiring about why the stem was cut out not the colour. If you advertise the eucalyptus with stems don’t sell them stem-less. They look so awkward in my vase right now.

31. März 2023
Bewertung ohne vorherige Einladung
FLOWERFIX-Logo

Antwort von FLOWERFIX

Thank you for your review Katia.

We’re sorry you weren’t happy with your order.

As mentioned Eucalyptus comes in all shapes and sizes and that’s something beyond our control. The product advertised (Cinerea) was posted in a generous amount backed by hundreds of valued customers. We take pride in our products.

As mentioned our stems are cut from a 100cm stems where 20cm of this is bare and would not fit in a 60cm box (letterbox sized box).
As a result, our stems come sized between 40-60cm in length, any stems under this size is taken from the part of the stem that is a bare and is only added because it’s better than going in the bin.

Unfortunately, we are not a bespoke service where picking your own stems is an option.

We aim to provide the best value and we’re sorry we couldn’t meet your expectations on this occasion.

We appreciate your feedback.

Have a lovely day

Team FF

Bewertet mit 5 von 5 Sternen

My always go to florist!

My always go to florist!! Absolutely in awe at the gorgeous beautiful flowers...we can tell soo soo much love and care has been put into in preparing each stem and flower...truly blown away by the quality and the freshness of each flower...and always fantastic customer service.
Would highly recommend and I will be back again soon for purchase more.

May you be granted abundance of blessings and success, may all your dreams and ambitions be fulfilled, may both your adorable prince be the coolness of your eyes, may they be granted a long life and may they remain blessed always.
Ameen ya Rabbal Aalameen

17. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Wow what more can I say absolutely…

Wow what more can I say absolutely great customer service from the get go, your products always look amazing and you always deliver bringing a big smile to every customer I’m sure, thank you for continuing with your hard work and long May that continue a great experience and always happy with the service and how easy the website is to to use .

31. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great bunch of eucalyptus

Great bunch of eucalyptus, but what made my experience even greater was the amazing personal customer service I received when my delivery hadn't arrived because of Royal Mail strikes. Very impressive!

2. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I ordered some get well soon flowers…

I ordered some get well soon flowers and put the incorrect address. I contacted the company and received a quick response. The order was rectified and excellent customer service was provided by Mohammed who resolved my issue. The quality of the flowers were amazing too. Cheered up my friend whilst going through a hard time. Thank you team FlowerFix.

20. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Such a great bunch

I have used this company many times in the past to order flowers for friends/fam but this time it was a treat for myself. Really prompt delivery and perfectly packaged. Put a smile on my face every time I walk past them. Thanks a bunch!

26. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Flowers and products like no other

The products make such great gifts to loved ones. You can clearly see all the hard work that goes into the flowers. Truly are beautiful

22. November 2022
Bewertung ohne vorherige Einladung
FLOWERFIX-Logo

Antwort von FLOWERFIX

Yayyy! We're so glad to hear your feedback! Thank you so much for taking the time out of your precious day for us, we'll never forget it. Lots of love Team FF x

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