I cannot fault this company whatsoever! Almost two weeks ago i flooded my bedroom & i called FES Group, they were so fast & so professional. In a stressful situation like that i felt very calm after s... Mehr ansehen
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Das sagen Bewerter
FES were extremely prompt, responsive, professional and friendly to deal with from our initial enquiry right through until the completion of their services. Got the job done and would use again.
Top quality service from start to finish. Made me calm and relaxed and assured me the job would be carried out and my carpet would return back to normal after the accident. They showed up within an ho... Mehr ansehen
FES and Bill were my saving light in a dire situation and I am very grateful I found Bill and his team. My apartment was flooded after an outlet hose was dislodged from the washing machine and I was b... Mehr ansehen
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I highly recommend Flood emergency…
I highly recommend Flood emergency services, their customer service is excellent 😊
Great bunch of blokes
Great bunch of blokes! They're very passionate about their work!
Excellent professional service
Excellent professional, proactive and affordable service! could not be any happier with outcome! thank you for sorting everything out we really appreciate it! very professional and understanding !
Prompt and professional
FES were here on site seriously within the hour of being called. Straight on the work to get our unit un-screwed up.
I cannot recommend Flood Emergency Services enough
I cannot recommend Flood Emergency Services (FES) highly enough. When my elderly mother’s apartment flooded early one Saturday morning, they arrived within the hour. They actually arrived at my mother’s place before I did, and immediately brought the situation under control.
From start to finish, their service was outstanding. They clearly explained what was happening, returned as promised to monitor the property, and kept me fully updated throughout the entire two-week process. Their communication was excellent, their response was incredibly fast, and they were very patient while I waited to hear whether my insurer would cover the invoice.
My mother and I were extremely grateful and genuinely impressed with their professionalism, care and exceptional service.
Flood Emergency Services is an outstanding company
Flood Emergency Services is an outstanding company!
On a Saturday morning, my 93-year-old mother’s apartment flooded. Given her limited mobility, we needed help fast—and within an hour of calling, Flood Emergency Services arrived on-site and immediately began drying the floors and apartment. They were extremely fast, efficient, and thorough.
They even followed up with two prompt visitations to monitor the drying progress, always arriving right on time.
When it came to billing, payment was due within 7 days, but our process was delayed while working through Strata and insurance. When I called to explain our situation, they were incredibly understanding and told us not to worry, asking only that we let them know once everything was sorted.
A truly professional company with a real human touch. Highly recommended!
Excellent Flood Emergency Services
Flood Emergency Services did an excellent job drying and restoring our carpets after water damage. The team arrived quickly, were professional throughout, and ensured everything was thoroughly dried to prevent further issues. They kept us updated during the process and left the carpets in great condition. Highly recommended.
Our flooring is dry now
Our flooring is dry now! Hooray! The gents were lovely and got the job done! Great experience. What a lovely time.
Strata Water Ingress Make-safe
I had a really positive experience with FES during a very stressful time following water ingress in my strata apartment.
Their team acted quickly to attend site and set up the necessary drying equipment, which gave me immediate peace of mind that the situation was being managed properly. From there, their communication was clear, consistent, and professional throughout the entire make-safe process.
What I appreciated most was how smoothly they managed everything through to completion, including ensuring the invoice was processed and reimbursed by the insurer without any added stress on my end.
Overall, a reliable and efficient team who made a difficult situation much easier to navigate. Highly recommend.
Unprofessional, unethical and not worth using
After a water leak as a consequence of a broken washing machine hose that put water on a section of our floating floor and on a small section of carpet in the master and second bedroom. I contacted FES and after checking reviews asked them to attend. They place 6 blowers on top of the carpet and floating floor never lifted either. 4 days later they returned and started ripping up our floating floor, without getting permission, I questioned them and asked if the floor would be replaced which they said it would and kept ripping up floating floor boards. After questioning again they admitted they wouldn’t be replacing the floor. I heated discussion later and they left blowers in three rooms again on top of the carpet and on the slab. They removed them three days later without ever lifting the carpet to dry the underlay or the slab under the carpet. They then invoiced the body corporate (BC) insurance over $2000 and our insurance company over $6500. When the BC declined the invoice they offered a good discount if we provided a positive review which I refused. This is possibly how they have positive reviews.
I WOULD NOT RECOMMEND THIS COMPANY UNDER ANY CIRCUMSTANCES.
Recommend Flood Emergency Services
We found Flood Emergency Service very helpful and professional. All the staff, including the technician, customer service, and accounts receivable were understanding and very polite throughout the whole process.
Great Service
FES were outstanding in handling our case from start to finish. Despite it being 7pm on a public holiday weekend, they were out to help promptly and made a pretty stressful situation at the time a lot more manageable. The fact they were out so promptly actually prevented us from incurring further damages.
Great business
Very lovely people.
Good experience working with them. The conduct of their work is professional. Very pleased!
Highly recommend
Portable aircon leak affected my carpets and went through the floor to downstairs. FES was fast and friendly. No dramas. Would recommend 👍🏽
FES provides an excellent service
FES provides an excellent flood emergency service across Australia. The team is very responsive, professional, and quick to act when things get urgent.
They have very experienced technicians who know what they’re doing and arrive quickly on site, which makes a big difference in these situations. They handle the problem efficiently and without any hassle.
Huge thanks to the FES team for their…
Huge thanks to the FES team for their incredible work during the recent flooding. From the moment they arrived, they were calm, professional and clearly knew exactly what they were doing. They worked tirelessly to help protect homes, check on residents and keep the community informed throughout. It's reassuring to know we have such a dedicated crew ready to step up when things get serious. Genuinely grateful for everything they did — thank you!
Great Service
As a property manager, I highly recommend FES Group. When flooding occurred after hours, I tried contacting several contractors, but only FES got back to me within an hour. Throughout the process, they patiently answered all of our questions. Thank you to the FES team for demonstrating such professionalism!
great and quick response
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