Flawless Fine Jewellery Bewertungen 

It was absolutely beautiful, really kind staff and they was able to make an opening for me and my partner at late notice, breathe taking rings and really friendly and honest through the whole process, Serge was just top class and I’d highly recommend

Highly recommend buying an engagement ring from Flawless, from the moment we walked in we saw how busy the jewellers was yet we was seen to straight away by Serge.

I did my research on buying a diamond ring but the advice and knowledge given helped me make the decision on which ring I wanted and I’m extremely happy with my husband purchase on my engagement ring x

Great experience, Maria was very helpful with the whole process, couldn’t have picked a better place to get an engagement ring

Serge has been absolutely fantastic throughout the entire experience choosing an engagement ring. It is a big purchase and we had 3 appointments in total - not once did we feel rushed or pressured. Serge was generous with his time and was able to give valuable insights based on his expertise. I am beyond happy with the final choice and this is down to the customer service received! Great company and truly beautiful rings. 100% recommend. ❣️

Serge has been a fantastic partner with our purchase. He's been incredibly patient and supportive, taking us through lots of options without rushing us, providing valuable suggestions of his own, and explaining technical jewellery concepts we were not familiar with.

I would 100% recommend Flawless based on our experience and will come back in the future.

Flawless Fine Jewellery will certainly exceed your expectations. They have a fantastic understanding of customer needs and offer top-quality craftsmanship and expertise. Maria is incredibly professional and made the entire process enjoyable and stress-free. Thank you so much to the entire team for all their efforts in creating my dream engagement ring 🤍

My partner and I had an appointment for an engagement ring here and it felt so special. Phawa was excellent! We had been to other appointments and none of them were as detailed and informative as this. I’m looking forward to seeing our ring once it’s been made (and once he’s proposed) but until then I trust it’s in safe hands here.

Our experience at Flawless Fine Jewellery was absolutely amazing thanks to Phawa. She is incredibly knowledgeable, with a perfect eye for aesthetics, and made us feel completely comfortable from the start. Even though I’m very detail-oriented, she was endlessly patient, kind, and honest throughout the process.
The quality, craftsmanship, and price-to-value ratio are outstanding, and we continue to feel very well looked after, even from Germany.
Thank you, Phawa, for everything — you made this experience truly special! ✨
T&L

Phawa was very helpful. She really made the experience feel personal and gave us lots of choice and ideas. We felt so excited after leaving the consultation.

Visited Flawless today and created my perfect ring with the help of Miles.

We needed to take my three year old with us as we are from outside of London and Miles was brilliant with her - so friendly and made us feel like she was really welcome.

Miles was kind and patient in helping me to choose my perfect ring - he offered knowledgeable guidance and provided so many options but also really useful advice to help me decide on the perfect setting and diamond.

Thanks so much for all of your kind support Miles! I can’t wait to finally have my dream ring!

Great experience from Serge over the weekend without an appointment

I had an amazing experience with Flawless Fine Jewellery. Maria was incredibly helpful and genuinely knowledgeable, taking the time to walk me through every detail and helping me narrow down the perfect engagement ring. Her guidance made the whole process feel effortless and enjoyable. Highly recommend!

I visited the Hatton Garden location and was seen by Serge. He was knowledgeable, supportive and patient as my girlfriend and I made a decision on what we wanted. His customer service was top notch and without him the process would not have been as enjoyable, we ended up leaving with the perfect ring

Flawless Fine Jewellery has been fantastic in every way, and I honestly couldn’t recommend them highly enough!

I’ve been in contact with Miles and the team since 2022, when they helped me choose the perfect engagement ring to propose to my fiancée — now my wife.

From the moment I walked in, the service was outstanding. I had a general idea of the style my fiancée would like, but Miles was instrumental in guiding me through several options and clearly explaining the differences in diamond quality, helping me make a confident and informed decision.

After my fiancée said yes, 🙏 we continued our journey with Flawless Fine in 2023 by choosing our wedding bands.

My Wife was able to perfectly match her band to her engagement ring, and Miles, Samba, Lila and the rest of the team truly went the extra mile to ensure everything was ready in time for our traditional engagement — something that was very important to us.

Since then, Miles has continued to provide excellent aftercare, including professional cleaning in 2024 and valuations in 2025. The ongoing support and attention to detail have been exceptional.

By God’s Grace, our rings are still shining beautifully and going strong, and I wouldn’t hesitate to recommend Flawless Fine to anyone looking for quality, trust, and outstanding service.

It's been a great experience choosing the best ring. Miles has been wonderful. He made sure I found what I was looking for in a ring, gave us good options and really went out of his way to find the one. 💕

Where to start!
Customer service is poor! Very rude over email and not forth coming with resolution at all. Seem to take your money and not want to hear again from you.

For context, by fiancé bought my engagement ring from them. From day 1 we were in two minds if the ring was faulty. The lab diamond never looks "clean" even after cleaning and from day 1. I reached out about this in September as was basically made out to be a liar. They then emailed me a return label to print and return he ring for inspection. This in itself is not adequate to send a £3k ring in the post. However, at my expense I parceled it up the best I could to keep it safe and went to the post office. This post office was closed for refurbishment and my nearest one was 15 miles in the opposite direction to my commute to work, I live and work rurally. Then the return label expired. At no point did anyone question why they hadn't got the ring, for all they knew it was in the post. No phone call, nothing. I had decided to take it to a professional for review when we were looking for our wedding bands. To my horror they have confirmed the diamond is faulty and the setting is not appropriate to keep a ring with the cut diamond it is clear as it is impossible to get under it. This was a well known, historical c100 years + jewelers. I then reached out to the company a few weeks ago to confirm and again very rude response via email, no phone call or asked to speak to me and told to just post it and they would reimburse me! in what world and i just posting a £3k ring without a prepaid appropriate package. Now I am getting no response from the company. They just take your money and don't want to help or admit liability. I cannot and will not recommend this company to anyone

Julia was really helpful explaining the options for wedding bands and allowing us time to try different styles. I ended up with something completely different and unique, which I love.

Worm, welcoming experience, made even more by the very helpful and insightful staff member Phawa who helped me to find what i was looking for.

Jovita was fantastic throughout the entire process. She was easy to talk to, helpful in giving advice and when it came down to it, gave a great price.

Definitely recommend!

I attended the Manchester office which in all honesty, is not an office. It is a couple of desks and armchairs with a curtain used to hide all the display jewellery. The gentleman who greeted me, although very helpful and friendly, presented himself in trainers, jeans and a baggy jumper. Perhaps not the attire I expected when looking to spend a considerable sum of money.
This is in comparison to other jewellers which I have attended.

I sat down for my appointment and a second couple entered who were late for their appointment. Instead of making this couple wait whilst I had my consultation which in my opinion, would be the responsible thing to do considering I was on time. The gentleman asked me to wait whilst he saw to them first.
Although it did not take long, it came across extremely unprofessional to prioritise somebody else over the appointment of which I was on time for. Not a great start.

The sample rings were beautiful and Alex was so willing to help with my bespoke requests. However, in my opinion using Blu Tac to stick a stone into the setting is extremely unprofessional.
BLU TAC!!!

The company could invest minimal funds in to sample stones placed into the settings.
It was at this moment the combination of the above ruled out even considering this jeweller for ordering a piece of jewellery so important to me.

This review in no way is a reflection of Alex and his willingness to help. He had the knowledge and expertise required and assisted me with any queries I had.
His surroundings and company style of working did him no favours unfortunately and my order has been placed with another agency.