Absolutely wonderful experience! The communication was excellent from start to finish. The pendant arrived very quickly and was beautifully packaged. I was also pleasantly surprised to find a polish... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... Mehr ansehen
Unternehmen hat geantwortet
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... Mehr ansehen
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
Kontaktinformationen
19 Holborn , EC1N 2JS, London, Vereinigtes Königreich
- +44 (0) 20 7096 3315
- info@fjewellery.co.uk
- fjewellery.co.uk
4.5
Hervorragend
808 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Was very pleased with my purchase good…
Was very pleased with my purchase good value for money and the packaging was beautiful
28. November 2024
Antwort von FJewellery
Dear Catherine,
Thank you so much for your lovely review! We're thrilled to hear you’re pleased with your purchase and found it to be good value for money.
We're also glad you appreciated the beautiful packaging. We look forward to serving you again!
Antwort von FJewellery
Dear Ell,
Thank you for your wonderful feedback! We're so glad you loved the product and appreciated the gift wrapping. It's always our goal to make every purchase feel special.
We hope to serve you again soon!
Good selection of jewellery and all…
Good selection of jewellery and all reasonably priced.fast free delivery.👍👍👍
5. Dezember 2024
Antwort von FJewellery
Dear Stephen,
Thank you for your kind words! We're delighted you enjoyed our selection of jewelry and found the prices reasonable. It’s great to know our delivery met your expectations.
We hope to see you shop with us again soon!
Well packed fast delivery looks lovely…
Well packed fast delivery looks lovely just hope partner will like it
5. Dezember 2024
Antwort von FJewellery
Dear Clare,
Thank you for your lovely feedback! We're so glad you were happy with the packaging and speedy delivery. Fingers crossed your partner loves it as much as we enjoyed shipping it!
Let us know how it goes—we’d love to hear.
The service I received was very excellent…
The service I received was very quick and we were Kept fully informed at all stages then when it Arrived what a gorgeous box very nice surprise I must say will use this jeweller again I love the prices too
5. Dezember 2024
Antwort von FJewellery
Dear Morag,
Thank you so much for your kind words! We're thrilled to hear that you were happy with our quick service and communication throughout. We're especially glad you loved the box—it’s always nice to add a little extra surprise! We look forward to serving you again, and we truly appreciate your support.
Thank you for choosing us!
Appalling customer service.
Appalling customer service.
My earrings arrived broken. I’ve emailed 3 times and had no response. I’ve also messaged on Instagram, absolutely disgusting that they decide to just NOT respond having paid £79 for a broken item.
7. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von FJewellery
Hi "Consumer".
Sorry to hear about your experience.
Our customer service team is not in the habit of ignoring emails, so I would like to get to the bottom of this and sort it out for you.
All items are double checked by 2 members of our team at the time of dispatch, so If an item is damaged on delivery we would obviously offer a return or an exchange, and raise a claim with the delivery company.
As yours is a first time review on TrustPilot and an Unverified review we cannot see a customer order number, so we do not know who you are and thus do not have your contact details.
Please reach out to me at info@fjewellery.co.uk, quote CEO in the subject line.
Hopefully we can get this sorted for you
Stunning!!
Arrived so quick it shocked me, beautiful earings over the moon in a gorgeous large gift box and a got bag all fancy. Would 100% recommend to everyone and I'll defo order again thank u.
4. Dezember 2024
Antwort von FJewellery
HI Tm
The earrings you chose are beautiful. Good to hear you liked the packaging too.
Hope to see on the website again soon.
Team FJ
Antwort von FJewellery
Hello Sharon
Thank you for the 5 star review. It is much appreciated
All the best
Team FJ
It was alot smaller than it said and it…
It was alot smaller than it said and it wasnt solid
2. Dezember 2024
Gold earrings Exactly what they looked like delivered…
Exactly what they looked like delivered in good time
2. Dezember 2024
Antwort von FJewellery
Hi Claire
Glad you like the earring, thank you for shopping with us.
Team FJ
Lovely product as described
Lovely product as described, beautiful gift packaging, fast delivery
29. November 2024
Antwort von FJewellery
Hi Lisa
That's a lovely review, thank you so much
Team FJ
Shipped in record time..and expertly…
Shipped in record time..and expertly presented, bag, box and gift bag! Would 100% recommend
28. November 2024
Antwort von FJewellery
Hi Stacey
Great review!! Thank you so much. We hope to see you on the website again soon.
Team FJ
Antwort von FJewellery
Hi Shaun
Thanks for the positive review. Hope to see you on the website again soon.
All the best
Team FJ
Excellent purchase really quickly…
Excellent purchase really quickly delivered. Beautifully presented. Will buy again from F Jewellery.
Thank you
27. November 2024
Antwort von FJewellery
Hi Silvia
It was a pleasure to serve you, so pleased you like the pendant.
Best wishes
Team FJ
Really good service when the extra mile…
Really good service when the extra mile . Very good delervery service. Will definitely be using them again. Beautifully presented in nice jewellery gift box.
25. November 2024
Antwort von FJewellery
Hi Lee
That's a lovely review, thank you so much.
Team FJ
I recently bought a lovely 18ct chain…
I recently bought a lovely 18ct chain from FJewellery. The packaging was excellent, and the delivery was fast.
24. November 2024
Bewertung ohne vorherige Einladung
Antwort von FJewellery
Hi Ellie
We're delighted you liked the chain. Hope to see you again soon.
Team FJ
Wife liked her present
Wife liked her present. Job well done.
21. November 2024
Bewertung ohne vorherige Einladung
Antwort von FJewellery
Hi
You picked a lovely item! Glad your wife liked it.
All the best
Team FJ
Very lovely pair of earrings
Very lovely pair of earrings. Arrived next day with attractive packaging. Recommended
26. November 2024
Bewertung ohne vorherige Einladung
Antwort von FJewellery
Hi Joanne
Thanks for taking your time to write such a lovely review.
Team FJ
10/10
Really understanding team helped me exchange a meaningful necklace for a longer one that actually fit! 10/10
23. November 2024
Bewertung ohne vorherige Einladung
Antwort von FJewellery
Hi Joel
Thanks for the review. It was a pleasure to help you.
All the best
Team FJ
Earrings were beautiful and the…
Earrings were beautiful and the delivery prompt. Provided updates throughout
14. November 2024
Antwort von FJewellery
Hi Nicola
Pleased to hear you liked the earrings so much. Enjoy wearing them!
Team FJ
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