Absolutely wonderful experience! The communication was excellent from start to finish. The pendant arrived very quickly and was beautifully packaged. I was also pleasantly surprised to find a polish... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... Mehr ansehen
Unternehmen hat geantwortet
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... Mehr ansehen
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
Kontaktinformationen
19 Holborn , EC1N 2JS, London, Vereinigtes Königreich
- +44 (0) 20 7096 3315
- info@fjewellery.co.uk
- fjewellery.co.uk
4.5
Hervorragend
808 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Thanks to Melisa and Andrani for…
Thanks to Melisa and Andrani for excellent customer service. The whole process was smooth as butter. Very helpful and friendly.
18. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von FJewellery
Hi NightShift,
Thanks so much for popping into the Holborn store and good to hear that Melissa and Andranik were able to assist you so well.
We look forward to seeing you again soon.
Team FJ
Not received order
16. Dezember 2024
Antwort von FJewellery
Hello Rachel
Your order was dispatched on16th. We sent an email with the tracking details.
We have checked the tracking and it shows that Royal Mail attempted delivery on 17th at 11:10am but no-one was in.
It also shows that you contacted Royal Mail at 19:13 arranging another delivery time.
So hopefully the package is with you now.
It's always best to contact us directly if there is an issue, we can then try to help you. The majority of reviews on TrustPilot point out we have a great customer service team on hand to help with issues.
Perhaps you will reconsider your 1/5 review as it can be very damaging to a small business like ours.
Thank you
Team FJ
Antwort von FJewellery
Hello Malcolm
Thanks for taking time out of your day to leave such a nice review.
Team FJ
Quick efficient service
16. Dezember 2024
Antwort von FJewellery
Thanks for the positive review.
As a small business we rely a lot on word of mouth so it means a lot to us
Team FJ
Antwort von FJewellery
Thanks for the 5 star review. We look forward to seeing you on the website again soon.
Team FJ
Possibly the best customer service ever
This is possibly the best customer service experience I’ve had with any online company. Having placed my order, Fjewellery emailed me to let me know of a delay. When the item arrived it was indeed lovely but wasn’t quite the design my sister had wanted (a birthday gift). I emailed and let them know I needed to return the item and usually I would brace for a negative response or no response.
To my amazement not only did I get a next day reply but the customer service team were so polite and guided me through the returns process without quibble. I have been astonished with their professionalism. This is extremely rare in my experience and I will definitely be looking to purchase again from fjewellery and will be recommending them to my friends and family.
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von FJewellery
Wow Elizabeth
Thanks so much for such a fantastic review.
You've delighted our customer service team!
Thank you!!
Team FJ
Came promptly but disappointed with the…
Came promptly but disappointed with the quality
13. Dezember 2024
Antwort von FJewellery
Hi Michelle
Sorry you weren't happy with the quality of your photo pendant.
Please always reach out to us directly so we can help, as If we are not aware of the issue we cannot help rectify it.
Team FJ
Nice initial pendant but not the same…
Nice initial pendant but not the same as what’s advertised. The bale on the picture looks good quality and round but the item I received had a cheaply made bale and was oval. I’ve had to pay to have the bale rounded to fit my belcher chain.
8. Dezember 2024
Bewertung ohne vorherige Einladung
Great value and good quality service
12. Dezember 2024
Antwort von FJewellery
Hi Chris
Great to hear you enjoyed your shopping experience with us.
Thanks for the 5 star review.
Team FJ
Antwort von FJewellery
Hi William
Thanks for the lovely review.
Team FJ
Good all round experience
Nice 9ct gold chain received with next day delivery. Came with a lovely presentation box and beautiful gift bag. The item was as described on the Website and fairly priced
11. Dezember 2024
Very good service
11. Dezember 2024
Highly recommend
Highly recommend. Easy to order. Quick delivery. The item is very good quality and looks same as online photos. Packaging was really good and included a gift bag.
9. Dezember 2024
Impressive experience.
Very impressed with the whole experience. The attention to detail was lovely, wasn’t expecting such a nice presentation box and even included a gift bag. The feather pendant is beautiful, I’ve searched for 2 years and this one has exceeded expectations. Well done.
10. Dezember 2024
Very easy and helpful service to use…
Very easy and helpful service to use product arrived quickly and safely packaged Very nicely and well presented
9. Dezember 2024
Antwort von FJewellery
Dear Miss Yates,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that the product arrived quickly and in great condition.
Your satisfaction means the world to us, and we appreciate you taking the time to share your feedback!
Very nice product was not sure about…
Very nice product was not sure about buying online but the quality of the item did not disappoint 100% recommend this seller
9. Dezember 2024
Antwort von FJewellery
Dear James,
Thank you for taking the chance on us and sharing your experience! We're thrilled to hear that the quality met your expectations and that you're happy with your purchase.
Your recommendation means so much to us, and we’d be delighted to serve you again.
Quick delivery
Quick delivery , lovely packaging, will be ordering from you again, excellent service 💯
9. Dezember 2024
Antwort von FJewellery
Dear Lorraine,
Thank you for your kind feedback! We're delighted to hear you were pleased with the delivery, packaging, and service.
It means a lot to us, and we look forward to welcoming you back soon!
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