Fish Brothers Bewertungen 

Excellent customer service from Michelle. She was extremely helpful, professional, and knowledgeable. She went above and beyond to help me get the car I really wanted. I highly recommend her to anyone.

I had my kia picanto service today and I want to say how helpful they were the lady behind the front desk blonde with glass was very helpful and I even asked can I bring my little dog next time they went above and beyond a young chap called Mark helped me with a quick issues regarding I couldn't text in my car sat nav no more and showed me how to do it the other staff were all very friendly and most welcoming more than satisfied and very happy lovely people

Really wanted to rate 0 stars. A company that agrees a deal with a customer, accepts a deposit, then contacts them the next day saying they’ve made a mistake and want £1000’s more. Refusing to honour their contract. Dishonest and unprofessional.

I popped into the Jaecoo dealership in Swindon where I was greeted by a very happy lady who asked what cars I was interested in.
I was then introduced to George who was extremely impressive with his knowledge about the Jaecoo brand. He explained the options available to me and now I have to decide what to do next.
Thank you George for all your help and the time you spent with me.
Adrian Vines

I booked a test drive, turned up and as I walked into the showroom the person nearest to me picked up a phone rather than greet me. I had to ask the next person who was actually the person I was supposed to talk to. Sorting out the details for the test drive the man serving me tapped away at his computer not looking at me at all, no chat, nothing just form filling. Satisfactory test drive and I loved the car. Told him exactly what I was after. He said the only thing they had potentially was an ex demo which was potentially a bit more money than I wanted to spend. He promised to call me back the next day and I’ve heard nothing since, not even a courtesy call. I bought from another branch who treated me like a human being and actually wanted the sale.

In the process of buying a new Kia EV 6 GT.
Sales rep Rob has been helpful and advised the car will be available back end of November and they would like register ASAP. I advised that I wished it to be registered December which is when it would be more likely to ready and be a month newer on resale which on a £60k car would not be insignificant. I was then passed to Craig the sales manager whose tone immediately came across as aggressive and spoke to me like something he had trodden on in the street; rude and condescending. Eventually telling me it was all semantics and that I could have it registered in December before hanging up on me.
It’s really put a damper on things and I would suggest keeping clear of Fish brothers who’s staff appear more concerned about monthly sales figures than genuine customer service

I’ve had my SEAT Arona since Oct 22 and have been pleased with the service department in Swindon previously, this time is sadly quite the contrast. I had 2 new tires fitted on my car on Friday (3 days ago) and when I picked up my car, the girl that gave back my keys said it’s normal for a ‘loss of pressure’ warning to come up on my car, but if it keeps happening, bring the car back. I didn’t think anything of this at the time and the car tire pressure warning has now come up 3 times, this morning my front right tire is totally flat! I cannot get to work in Didcot. I’ve called and left a message with the AI system but who knows how long it will take for the service centre to get the message or call me back…. I’ve just found a tel no online and managed to speak to a real person…. He kept me on hold a few minutes and then tried to suggest I’d gotten a puncture over the weekend! Absolutely not, I told him I’ve only had issues since in picked up my car from them, I’ve just paid out over £300 for 2 new tires, they need to sort this! He’s now agreed to pass this to the service centre manager who will call me back…. Waiting…. I’ll update my review once I’ve heard back.

UPDATE: the Service Centre Manager was very helpful, she arranged for a team to come out and pump the tire enough to bring the car in for tests, she kept me informed and the team dropped my car back in full working condition. Katrina, you have restored my faith in SEAT service, thank you.

I ordered a part for my Citroen C3 Aircross, but because there are two parts with similar names they chose the wrong on. There staff should be knowledgeable to realise this and contact the customer to see which one they want. Because of outrageous postage costs I will not be returning the wrong part or ordering the correct part.

I bought a used Arona in May from Fish Brothers SEAT and enjoyed the whole experience. They reserved the car and Richard picked me up from the station and tutored me through the car operation. It was all smooth and pleasant, and the car was beautifully prepared.

The actual servicing a few years ago was OK, but the email spam is completely unacceptable.

Despite multiple phone calls and clicking 'unsubscribe' from every email, I continue to receive frequent spam emails from Fish Brothers themselves trying to sell me new cars and services. They have now distributed the email address I gave them (unique to them) to third parties.

This would be completely unacceptable in any other field, but Fish Brothers have now joined the long list of car dealers who seem to consider GDPR optional and believe that the rewards of direct marketing far outweigh any risks of legal compliance.

EDIT October 2025: I see that Fish Brothers have responded to this review offering to remove my email address from their marketing databases. Unfortunately, that ship has now sailed and the horse has bolted. Once they gave/sold the email address to a third party, the spam emails from that third party and then every other motoring organisation in the world became untenable. I have now blocked all email destined for that email address, and don't wish to engage Fish Brothers by email again for fear of a whole new email address being leaked the same way, and for them to ignore the repeated unsubscribe clicks.

My Honda Jazz had a 5 year service package when l bought it , the last two years the service has been carried out by Swindon Fish Brothers , now it is out of it's 5 year servicing plan , l have gone to local independant garage , they have just sent pictures of air filter , it looks like it has never been changed from new ? Certainly wasn't changed last year . Makes me wonder how much more of the servicing was just ignored, While customer service inside the car sales\service building was good , I thought car would be serviced accordingly, OBVIOUSLY NOT. Recently car went back in for a fuel pump recall , while there they did a health check on it, Advised to renew various discs\pads, and replace all wipers , l then went and purchased new disc\pads and wipers for whole car , Having not fitted any of the new parts purchased ,had MOT and service today , NO MOT problems , PASSED with no advisories,So hopeless uneeded advice on health check Car will only go back to main dealers for recalls .

I’m really disappointed with my recent experience. I phoned up to ask a few straightforward questions about a car, only to hear the staff member openly mocking me to his colleagues while I was still on the line. He hadn’t muted the call or put me on hold, so I could clearly hear him calling my questions “stupid.”

This is unprofessional, disrespectful, and completely unacceptable. As a potential customer, I expect to be treated with courtesy, not made fun of for wanting clarification before making an important purchase. This experience has left me with zero confidence in the dealership and no intention of returning.

rang the parts service dept mon 11th fish brs nissan swindon told them ive had a full service, elsewhere that diagnosed a fault indicater on wind mirror,on my nissan quasqui.we had bought 2 cars from them.the guy on the phone said i can fit you in thurs 14.aug and do the job drop of 8am.which i did.1130 am i decideded to ring nissan as id herd nothing.the guy beard, said we cant do your car ,the part needs ordering?come and get your car?on arrival the guy beard says we run some tests and diagnosed indicator gone driver side wing mirror?i said yes i told u that monday and u said u were fitting it today?quotation£176. anyway he goes its £69 today i said what?ive not asked for any tests or anything, and when i came in earlyer he said anyway dont worry there no charge i said ok, and had to sign some form i thought was for the work to fit my new indicator? anyway i paid drove down the rd, and thought theyve conned me, i never asked for any tests all i asked for was my lens to be fitted ,which was planned, anyway i went back in and demanded my money back i demanded speak to manager, a woman.she see me and the bearded guy said shes busy. i said no chance.get her out here.they both tried to make out i was in the wrong. i wasnt.in the endi got a £69.60 refund.i shall never ever,go there again.on my return home.i rang nissan complaints raphael.03301231231 told him my concerns and was told this should not of happened,they were in the wrong.and will look into my complaint.it made me very angry today to treat me that way and charge me for something i had not asked for or ordered.me and my partner will not ever be going near nissan sevice dept newcombe drive trust me ever again.my partner was with me .sorry but this place is one big con.not doing what i asked for or ordered then proceeding to try and blame me?how many other people have they conned? sorry put us both off buying again from now on if they cant treat there customers with care and without lies and test? that i certainly never asked for.never again con men and woman disgraceful.

Bought an EV3 and was a very good experience. No high pressure salesmanship - just good information and ended with the handover of an excellent car. Very happy with it. Many thanks Rob.

We were unsure of what our next car would be but eventually decided to vist Fish Brothers Dacia/Renault ..Paddington Drive in Swindon.We spent a unhurried search looking around .Not hassled in our search! Always appreciate that! We eventually approached James for some assistance and he proved to be so helpful.As luck would have it a used car had just come in and James showed it to us.It was just the size ,age that we wanted one owner etc......Dacia Stepway...Sandero.Absolutely no pressure at all ,we went home ,had a think and agreed a test drive. The decision was made and it was a relaxing experience! To be fair it was us that needed to move quickly with the purchase but James remained very calm and helpful....despite his holiday being imminent.The car was ready on time, mot and service done slight repairs done and ready to go.Amazing experience.Thank you James and all concerned!

Requested a video online of XTrail Tekna Demo vehicle from Fish Brothers Nissan at Swindon never received so tried to book appointment with them to look at the car. Sales person failed on 3 occasions to call me back so visited the site last Saturday and was told the car couldn't be found so they would get someone to contact me and send the video over yet again sales team failed to contact me. So today visited another dealer Wessex Nissan in Gloucester who offered great customer service resulting in a sale for them and over a 30k loss for Fish Brothers Nissan at Swindon. Will think twice about using them to service my new car.

We had very enjoyable experience during our buying and hand over of our new Renault Symboiz Espirit
I have to thank Amalie the sales executive for her knowledge and experience going through the process.
I think her tutorial on the car has all clicked into place.
Thanks again to all concern.
Terry

Fish Brothers Toyota. I wanted an issue with the alarm / immobiliser investigated and fixed as randomly the car would not start, without the battery being disconnected and reconnected.

What I didn't need was their visual inspection - a video showing me the tyre depth (on new tyres at the front) as I had new ones for the MOT a couple of months before.

They then quoted £450 to change an earth strap on the battery and wouldn't investigate anything further until this was replaced, but didn't have and couldn't source the parts for me and suggested ebay to me! It really just needed a 10mm spanner to tighten it up, after they had loosened it.

They then told me that they wouldn't disconnect the alarm or immobiliser as its OEM equipment - which was entirely the reason I booked it in with them, not have a video of the tyre depth and a wash.

Service Manager apparently off site when I came to pick up the car for me to express my dissatisfaction - but left a standard letter asking for feedback with the invoice, so emailed their service manager: Mark Evans, and received a response from one of the team, not from him.

I took the car to an independent garage, that identified a power drain, causing the issue and it was fixed, for far less than the quote to replace an earth strap.

If you have a car under warranty and need a stamp in the service book then you have to go to a main dealer, otherwise I suggest you go elsewhere to garages that find solutions not excuses not to do the work required and not overcharge you for a needless video, quote and car wash.

We recently bought a 3 year old used car from Fish Brothers Kia in swindon and the whole experience was good. A test drive was easily arranged without pressure and we decided to buy the car later and reviewing others. On the day of purchase Rob was very helpful in explaining all the necessary controls of the car.

Terrible service and Customer experience.

Just called into their Skoda dealership in Swindon, to order a car on motability.

The previous female assistant was very helpful and a blessing to deal with.

This guy was just rude, condescending and demonstrated the most appalling customer experience I have ever dealt with. If this is how you treat motability customers, then shame on you.

If I decide to get a Skoda along with my friend, we won't now get them from Fish Brothers.

Well done you just lost 2 sales.