Very efficient company & amazing delivery driver, who went above & beyond his remit! Got my 65 bags in exactly the right place! Will definitely use this company again!👍
Unternehmen hat geantwortet
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Das sagen Bewerter
Easy to order, helpful staff ringing to confirm delivery, lovely delivery driver. Was given wrong time for delivery but didn't matter. Not yet unloaded pallet but wood looks great.
Unternehmen hat geantwortet
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... Mehr ansehen
Unternehmen hat geantwortet
Excellent delivery on time and kept me informed of its progress.The logs were very well created and of a good size for my wood burner.Not sure of burning quality yet as they are for winter use 🥶other... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Kontaktinformationen
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Vereinigtes Königreich
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4.4
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Das haben sich andere Leute angesehen
Very reasonable but probably not for larger woodburners
Very good booking service for delivery, well communicated and a powered pallet truck to move it where needed.
Price was reasonable and stacking on the pallet made stacking this end much easier than a loose load.
Logs were a little on the less chunky side for my larger woodburner with quite a lot of cut post segments.
26. März 2026
Antwort von Firewood.co.uk
Dear John,
Thank you for your feedback! We’re pleased to hear that you were happy with the booking process, communication, and the convenience of the powered pallet truck delivery. It’s also great to know that the palletised stacking made things easier for you at your end.
We appreciate your comments regarding the log size and understand that smaller pieces may not be ideal for larger wood burners. Your feedback has been noted and will be shared with our team to help improve consistency in future orders.
Kind regards,
KM
Our log order was on time,never had to…
Our log order was on time,never had to wait ,the delivery was great very pleased
27. März 2026
Antwort von Firewood.co.uk
Thank you for your feedback!
We’re delighted to hear that your log order arrived on time and that the delivery met your expectations.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Excellent product and speed of delivery…
Excellent product and speed of delivery from Firewood.co.uk
We wouldn’t use any other provider.
19. März 2026
Antwort von Firewood.co.uk
Thank you for your fantastic feedback!
We’re thrilled to hear that you’re happy with both the quality of our product and the speed of delivery. It’s wonderful to know you trust us as your go-to provider.
We truly appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
order never arrived
order never arrived. no replies to emails and no contact followed up. phone calls were left on hold and then cut off. eventually called and got through to someone and was refunded but only after a month of trying.
22. März 2026
Antwort von Firewood.co.uk
Dear Lucy,
Thank you for your feedback, and we sincerely apologise for the experience you’ve had. We completely understand how frustrating it must have been to deal with an order that never arrived, along with the lack of communication and difficulty reaching our team.
This is not the level of service we aim to provide, and we’re very sorry for the inconvenience caused. While we’re glad the refund was eventually processed, we recognise that this took far too long and fell short of expectations.
Your feedback has been shared internally so we can improve both our communication and customer support processes going forward.
Kind regards,
KM
Antwort von Firewood.co.uk
Thank you for your feedback!
We’re pleased to hear that your delivery was prompt and that you’re happy with the quality of the wood.
We appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Antwort von Firewood.co.uk
Thank you for your wonderful feedback!
We’re delighted to hear that you’re enjoying both the superb service and the quality of the wood, with its long burn time and great heat.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Quick and efficient delivery and a nice…
Quick and efficient delivery and a nice product at a reasonable price.
25. März 2026
Antwort von Firewood.co.uk
Dear Jamie,
Thank you for your feedback! We’re really pleased to hear that you found the delivery quick and efficient and that you’re happy with the quality of the product.
Providing reliable service alongside good value is something we always aim for, so it’s great to know your experience reflects this. We truly appreciate you taking the time to share your thoughts.
Kind regards,
KM
Buyer beware of inaccurate product description
Have used this company now for a few years, the hastle free ordering, value for money and speedy delivery has always been great. But this time I ordered the premium hardwood crate which is supposed to be their best product, hardest, longest and cleanest burning wood. Unfortunately I do not find this the case, other products they sell for a less premium price are better than this. Some of the logs are deffinately not hard wood, you can tell by the weight, feel and look and by how quickly it's burnt and the soot it leaves. I will not be buying this particular product again.
6. Januar 2026
Antwort von Firewood.co.uk
Dear Andrew,
Thank you for your feedback and for being a loyal customer over the years. We’re really pleased to hear that you’ve consistently found our ordering process hassle-free, with good value and speedy delivery.
We’re sorry to hear that this particular order of premium hardwood did not meet your expectations. We understand your concerns regarding the quality and burn characteristics, and your comments have been noted and will be shared with our team for further review.
We appreciate you taking the time to share your experience, and we’re sorry that this product did not reflect the standards you’ve come to expect from us.
Kind regards,
KM
Product and delivery first class
Product and delivery first class, extra help to place crate in garage, very helpful indeed, thank you. 4* only because I had such short notice of actual delivery day/time, only aware when truck pulled up! (Presumably not the fault of the driver). Thank you.
23. März 2026
Antwort von Firewood.co.uk
Dear MommaBee,
Thank you for your feedback! We’re delighted to hear that you found the product and delivery first class and that the team was able to help place the crate in your garage.
We appreciate your note regarding the short notice of the delivery day/time and will take this on board to improve our communication in the future.
Kind regards,
KM
Antwort von Firewood.co.uk
Dear Customer,
Thank you for your feedback! We’re glad to hear that you were happy with the product and that it was delivered on time.
Kind regards,
KM
Good delivery
Good delivery, driver very helpful put pallet exactly where I wanted it.
Good size logs.
Ordered monday, delivered Wednesday.
23. März 2026
Antwort von Firewood.co.uk
Dear Iris,
Thank you for your feedback! We’re pleased to hear that the delivery went smoothly, the driver was helpful, and that you were happy with the log sizes and fast turnaround from order to delivery.
Kind regards,
KM
A much better delivery experience, but an extortionate price! The problem is with oil, not wood - profiteering!
A much better delivery experience with a different haulier!
The wood is as I would expect and previously experienced, nice and dry and well protected from the elements, as it was a very windy and showery day.
The only gripe I have got is with the cost of it. It has nearly doubled in price since my last order. The problem is with oil not wood - profiteering comes to mind! I asked for an explanation, but no response, I wonder why?
23. März 2026
Antwort von Firewood.co.uk
Dear Mike,
Thank you for your feedback. We’re pleased to hear that your recent delivery experience was an improvement and that the wood met your expectations in terms of quality and protection, especially given the weather conditions.
We’re sorry to hear your concerns regarding the pricing and the lack of response to your enquiry. We understand how frustrating this must be. Pricing can be influenced by a range of factors, including sourcing, processing, and transport costs, but we appreciate that clearer communication is important and will take your feedback on board.
Kind regards,
KM
Antwort von Firewood.co.uk
Dear Colin,
Thank you for your feedback! We’re delighted to hear that you’re happy with both the product and the service.
Kind regards,
KM
Antwort von Firewood.co.uk
Dear Christopher,
Thank you for your feedback! We’re thrilled to hear that you had an absolutely brilliant experience with us.
Kind regards,
KM
Driver was very friendly and efficient
Driver was very friendly and there was no issue moving the crate to the log store at the end of a long drive. Delivery was on time as well.
The wood was good quality and to the right size for stacking.
16. März 2026
Antwort von Firewood.co.uk
Dear Paul,
Thank you for your feedback! We’re pleased to hear that the delivery went smoothly, the driver was friendly, and that the wood was of good quality and the right size for stacking.
Kind regards,
KM
Excellent mixture of sizes and…
Excellent mixture of sizes and delivered on time. The crate was packed to maximise the number of logs included. This is the 3rd crate I’ve had from them.
23. März 2026
Antwort von Firewood.co.uk
Dear Keith,
Thank you for your feedback! We’re delighted to hear that you’re happy with the mixture of log sizes, the timely delivery, and the way the crate was packed. It’s great to know this is your third order with us!
Kind regards,
KM
Quality firewood at a reasonable price
Quality firewood at a reasonable price. Always delivered within 2-3 working days after ordering ~No hesitation in recommending this company
23. März 2026
Antwort von Firewood.co.uk
Dear Peter,
Thank you for your feedback! We’re pleased to hear that you’re happy with the quality of our firewood, the reasonable pricing, and our prompt delivery. We really appreciate your recommendation!
Kind regards,
KM
A good selection of logs and crate…
A good selection of logs and crate sizes.Prices were competative.Ordering online was quick with no hiccups.Delivery options were good.Delivery was on time and efficient.This was our second order in 12 months.So really satisfied.
15. März 2026
Antwort von Firewood.co.uk
Dear Rob,
Thank you for your feedback! We’re delighted to hear that you were satisfied with the variety of logs, crate sizes, competitive pricing, and the smooth online ordering process. It’s great to know that the delivery was on time and efficient, and that this has been a positive experience for your second order.
Kind regards,
KM
Antwort von Firewood.co.uk
Dear Wendy,
Thank you for your feedback! We’re thrilled to hear that you found the ordering process easy, the delivery quick, and that you’re enjoying the quality of the ash logs.
Kind regards,
KM
Easy to order
Easy to order , delivery driver went above & beyond placing the pallet near to our house .
15. März 2026
Antwort von Firewood.co.uk
Dear Brian,
Thank you for your feedback! We’re delighted to hear that you found the ordering process easy and that our delivery driver went above and beyond to place the pallet conveniently for you.
Kind regards,
KM
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