Two pallet order agreed with customer to be delivered last Thursday. Delivery was no show, one pallet then arrived on Friday. Second pallet arrived on Monday after phoning White Horse Energy to chas... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Very unhappy with my delivery today the pallet the pellet’s were stocked on was much smaller than previous ones and it had collapsed as part of it was missing. This meant that my order had to be manha... Mehr ansehen
Available products were clearly shown, logs all cut to same length, clean and of a suitable cross section to suit my log burner. The pallett arrived as promised with the delivery driver being very he... Mehr ansehen
Unternehmen hat geantwortet
Really great service, order processed and delivered quickly and as promised. Delivery company rang to arrange delivery, driver called 30 minutes prior to drop off. Driver arrived and asked where we wa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The UK's pre-eminent distributor of solid biomass in log and pellet form to domestic customers throughout the UK
Kontaktinformationen
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Vereinigtes Königreich
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4.1
Gut
2954 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy to order pellets
Easy to order pellets, quick response and delivery, and delivery driver very accommodating on where to leave the pallet.
29. Juni 2026
No confirmation order and twice I’ve…
No confirmation order and twice I’ve called and arranged delivery and no one has turned up, I am still waiting for a pallet of wood pellets
5. Juli 2026
Quality of timber was good and well…
Quality of timber was good and well rapped the delivery company placed the Load exactly where i wanted it to be, very helpful
5. Juli 2026
Very unhappy with my delivery today the…
Very unhappy with my delivery today the pallet the pellet’s were stocked on was much smaller than previous ones and it had collapsed as part of it was missing. This meant that my order had to be manhandled off the 15 ton truck by the driver and my wife and I who are approaching 70 years old. Four bags damaged one completely lost
2. Juli 2026
Excellent from ordering to delivery
Excellent from ordering to delivery, the delivery driver was female and was extremely careful and helpful.
7. Juli 2026
Very good service delivery driver…
Very good service delivery driver willing and able to get load up gentle slope
2. Juli 2026
Antwort von White Horse Energy
Hi Sue,
Thank you for your lovely review. We're delighted to hear that you were happy with the service and that the delivery driver was able to get your order safely up the gentle slope. We know that every delivery location is different, so it's great to hear the driver was both willing and able to go the extra mile to help.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Antwort von White Horse Energy
Hi Rosy,
Thank you for your lovely review. We're so pleased to hear that you had a great experience with our service. Your kind feedback is greatly appreciated by the whole team.
If you have a moment, we'd really appreciate it if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Two pallet order
Two pallet order agreed with customer to be delivered last Thursday. Delivery was no show, one pallet then arrived on Friday. Second pallet arrived on Monday after phoning White Horse Energy to chase up. This messed up our plans we missed the 2nd delivery that is now blocking our trailer and requires a lot of extra effort to get into storage. The good news is there is very little damage to the pellets on this occasion.
2. Juli 2026
Antwort von White Horse Energy
Hi Graham,
Thank you for taking the time to leave your feedback, and we're sorry that your delivery didn't go according to plan.
We completely understand how frustrating it must have been to arrange for both pallets to be delivered on Thursday, only for neither to arrive as expected. Having one pallet delivered on Friday and then needing to chase us before the second finally arrived on Monday is far from the seamless service we aim to provide.
We're especially sorry to hear that the delays disrupted your plans and left the second pallet blocking your trailer, creating additional work to move it into storage. We appreciate that this inconvenience could have been avoided with better coordination on our part.
We're pleased to hear that the pellets themselves arrived with very little damage this time, but we recognise that this doesn't make up for the disruption caused by the delivery issues.
Thank you for bringing this to our attention. Your comments have been shared with our delivery team so we can review what happened and improve our service going forward.
Kind regards,
KM
Antwort von White Horse Energy
Hi Glenn,
Thank you for your fantastic review. We're delighted to hear that your delivery driver made such a positive impression. Friendly service and clear communication can make all the difference, so it's wonderful to know you had such a great delivery experience.
We'll be sure to pass your kind comments on to the driver and the delivery team—they'll really appreciate the recognition.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
An extremely heipful driver who went…
An extremely heipful driver who went out of his way to get that huge trolley over a kerb which was too high. The manoeuvre required considerable strength and it was very hot!
6. Juni 2026
Antwort von White Horse Energy
Hi Pat,
Thank you for your wonderful review. We're delighted to hear that your delivery driver went above and beyond to ensure your order was delivered successfully. It sounds like getting the pallet over the high kerb was no easy task, especially in the heat, and we're so pleased they were willing to put in the extra effort to help.
We'll make sure your kind comments are passed on to the driver and the delivery team—they'll be thrilled to know their hard work was appreciated.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
The efficiency of the ordering.The…
The efficiency of the ordering.The delivering organisation and a very positive company bringing it to us(BE GE).with a very helpful driver.
1. Juli 2026
Antwort von White Horse Energy
Hi Adrian,
Thank you for your excellent review. We're delighted to hear that you found the ordering process efficient and that you had such a positive experience with the delivery. It's especially pleasing to know that the BE GE team and your driver were so helpful—we'll be sure to pass your kind comments on.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Great product and service.
Available products were clearly shown, logs all cut to same length, clean and of a suitable cross section to suit my log burner. The pallett arrived as promised with the delivery driver being very helpful.
This is the first time that I have used white horse energy and I will be useing them again
1. Juli 2026
Antwort von White Horse Energy
Hi Rowland,
Thank you for your fantastic review. We're delighted to hear that your first experience with White Horse Energy was such a positive one.
It's great to know that you found our website easy to navigate, that the logs were consistently cut, clean, and well suited to your log burner, and that your pallet arrived as promised. We're also pleased to hear that the delivery driver was so helpful in getting your order to you.
We're especially grateful that you've chosen us for your first order and that you'll be coming back to us again—that's the best compliment we could receive.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to supplying you again soon.
Kind regards,
KM
Good price and quick delivery to my…
Good price and quick delivery to my wood store.
Used you many times and always pleased.
1. Juli 2026
Antwort von White Horse Energy
Hi David,
Thank you for your wonderful review and, most importantly, for your continued custom. It's fantastic to hear that you've used us many times and that we've consistently met your expectations.
We're delighted that you continue to find our prices competitive and our delivery service quick, and it's great to know your order was delivered right to your wood store.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your loyalty and support. We look forward to supplying you for many more years to come.
Kind regards,
KM
I have been using these pellets for…
I have been using these pellets for years always good burners at a good price delivered to your door
29. Juni 2026
Antwort von White Horse Energy
Hi David,
Thank you for your fantastic review and for being a loyal customer over the years. We're delighted to hear that you've consistently found our pellets to be reliable burners, competitively priced, and conveniently delivered straight to your door.
It's always rewarding to know we've earned the trust of returning customers like yourself.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your continued support, and we look forward to supplying you for many more years to come.
Kind regards,
KM
Good service
White horse provide a great product and overall good service. The delivery time was short and the waggon arrived in the allotted time slot. There were a couple of damaged bags and they credited my account with the cost of the items. I’d have preferred an offer of re-delivery of the items or a refund but neither were offered. I would still recommend them to others as the product and timeliness of response from them is very good.
29. Juni 2026
Antwort von White Horse Energy
Hi Linda,
Thank you for taking the time to leave such a thoughtful review. We're really pleased to hear that you were happy with the quality of our products, the short delivery time, and that your order arrived within the expected time slot.
We're also glad that we were able to resolve the issue with the damaged bags promptly by crediting your account. That said, we completely understand your comments regarding your preferred resolution. We appreciate that, in your situation, a replacement or refund may have been more suitable, and we're sorry that these options weren't discussed with you at the time.
Your feedback is genuinely valuable, as it helps us review how we handle situations like this and ensure we're offering the most appropriate solutions for our customers.
We're especially grateful that, despite this experience, you would still recommend us to others. If you have a moment, we'd also really appreciate it if you could share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your honest feedback and continued support.
Kind regards,
KM
Log order & delivery.
Just so easy. I got a call asking what delivery date I wanted. Which I was worried would be a working day. Delivery was within the 2 hour time slot. Item packed tightly packed together. Thanks
29. Juni 2026
Antwort von White Horse Energy
Hi Andrew,
Thank you for your fantastic review. We're delighted to hear that ordering with us was so easy and that our team contacted you to arrange a delivery date that suited you. We know it can be a worry trying to fit deliveries around work, so we're pleased we could help make the process as convenient as possible.
It's also great to hear that your delivery arrived within the expected two-hour time slot and that you were happy with how securely the order was packed.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your kind words and support. We look forward to supplying you again in the future.
Kind regards,
KM
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