Fire Power Cloud Bewertungen 

63
•
TrustScore 2.5 von 5

2.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

absolute crap. claim they have an android app when they clearly do not, take hours to reply to simple questions. premium cost that should be by all standards easy to use and is not. i had to raise... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I hope to get a reply! The service constantly goes down. I raised a support ticket on Saturday evening I have still had no reply. If you need reliability this probably isn't the one. When it works it... Mehr ansehen

Bewertet mit 1 von 5 Sternen

unfortunately really poor. website claims you will have instant access to your box - mine has sat in pending for over a week with no comms whatsoever and still has not changed. No reply to messages... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I've been using FirePowerCloud for a couple of years and always found the service to be excellent. Recently they upgraded the product and this caused a few stability issues but the level of service th... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Cloud-Computing-Service

Vom Unternehmen geschrieben

Fire Power Cloud offers a range of cloud computers. Jump in and work, game, play or develop.


Kontaktinformationen

2.5

Mangelhaft

TrustScore 2.5 von 5

63 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2.5

Alle Bewertungen

(63)

9 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Terrible product terrible service

I bought the box on Saturday morning and on the site they claim almost instant activation. Well it took till Tuesday evening.
Then when I did receive it it was even worse:
I couldn't do anything on the computer it was slower than I could ever imagine. Every click took 30 seconds to load, it was simply unusable.
So I thought maybe something was wrong so I contacted them. They claimed 24/7 support so I was confident in getting help. WRONG AGAIN. I made 2 tickets and it bas been 4 workday and I have yet to be helped by them.
Hopefully this would fall under customer protection

15. Januar 2021
Bewertung ohne vorherige Einladung
Fire Power Cloud-Logo

Antwort von Fire Power Cloud

Hi Jor,

We are unable to find a customer under your name or a ticket matching this description.

Be assured our CPU's have been very much updated to Ryzen 5950X's so they processing power is much better than our services in January.

Please pop a ticket in on our website so we can provide a few months of free service to make up for this bad experience you had with us.

Bewertet mit 1 von 5 Sternen

Service douteux

Service non réactif , le support ne répond même pas ( même si on double voir triple les délais annoncés ), les informations de livraison du vps ne sont pas fournies ou douteuses

5. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very helpful and good product

I signed up recently, the price for the office box is honestly just great for what you get. The office box was setup fast and I got access pretty much immediately.

Support is very helpful, I had an issue with my payment and Windows that where both resolved fast by a very nice support agent.

I had no issue connecting with any of my devices.

Fire Power Cloud is up to a very good start and I look forward to using them for a long time!

31. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Service abandonné.

Le service office marchais bien en Aout.
J'ai eu le service gaming 1 semaine en septembre ( j'ai payée 2 mois )

Depuis septembre il n'y a que des fausses information sur les délais.

Depuis octobre je n'ai plus aucune nouvel du support qui à décidé de ne même plus me répondre depuis que j'ai demandé le remboursement. depuis 1 mois en litige Paypal ( je viens de passer en réclamation )

Arnaque !

13. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Use Google trad

Use Google trad , j'ai une box depuis 3 mois . J'ai eu pas mal de soucis avec celle-ci .Le support est vraiment moyen.Déjà deux semaines que je suis sans ordinateurs et le support m'annonce un retour du service qui n'arrive jamais . Certains avis m'ont l'air faux ... Mais sinon quand l'ordinateur marche sans bugs c'est un plaisir et la box me permet de stream avec une bonne qualité . Je ferais une mise à jour si le service est de retour .

20. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

unfortunately really poor

unfortunately really poor. website claims you will have instant access to your box - mine has sat in pending for over a week with no comms whatsoever and still has not changed. No reply to messages to tech support - complete waste of time and money. Use an alternative supplier these take your money and make no effort to even manage your expectations.

4. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Poor Service

I signed up to Fire Power because I thought it would be a good way of upgrading my PC without spending a fortune. I signed up For to the standard Fire Power Box and within minutes received an email containing an IP address and instructions on how to connect.

I followed the instructions, to the letter, on a PC, IPHONE and IPAD and could not connect. This is when I sent an email to Technical Support (who are allegedly available 24/7) for some help.

After two days I have had no response and my cloud PC is still not working.

Is there anybody else out there who has had a similar experience?

Keith

4. Oktober 2020
Bewertung ohne vorherige Einladung
Fire Power Cloud-Logo

Antwort von Fire Power Cloud

Hi Keith,

Thank you for your review, I have taken a look and it seems we sorted this issue out via ticket in the end. I'd just like to say sorry for the previous bad experience you had here and it's absolutely not the way we intend to provide our service.

Have a great week!

Bewertet mit 5 von 5 Sternen

Best gaming service i have seen in the past 5 years

Since the day i was activated i have had nothing but excellent and very fast support

The system i was given is so good and gives extreme performance that only a 2k gaming rig would give you

Very Freindly and active communtity i hope this company goes from strength to strength and this is a true example of what a cloud gaming service should be

Keep it up and i will be telling all my friends about you

18. September 2020
Bewertung ohne vorherige Einladung
Fire Power Cloud-Logo

Antwort von Fire Power Cloud

Thank you for your kind words, we hope you have many happy years of gaming with us! :)

Bewertet mit 5 von 5 Sternen

best cloud gaming service out there

well this is my first ever review i write so forgive me if its bad lol.
first of this is still a beta service at this moment so issues are normal. however communication is very good. and even when there are issues they will update you every step they take.
second the connection is amazing even from mainland EU. its more stable and has less latency than other services i tried. even others where the DC is physically closer to me.

maybe they could improve on communication outside of discord. however if you join the discord you get all the communication you will want (maybe to much even :D ).
so TL:DR 10/10 would do again. and 10/10 would recommend

7. September 2020
Bewertung ohne vorherige Einladung
Fire Power Cloud-Logo

Antwort von Fire Power Cloud

Thanks for your kind words! We're glad you're enjoying the next generation of gaming, it's only going to get better!

Bewertet mit 1 von 5 Sternen

Unfortunately nothing has improved.

On the positive side, the support (once you reach them) is very friendly. Once you get your machine activated (which unfortunately can take very long), it's okay - unless you need support or want to cancel.

Unfortunately the service has not yet been improved much. I wanted to quit the service and requested this in the interface. For more than 14 days there is no answer from the support. From the team itself there were only empty promises in the last months that everything should get better. A lot of apologies are made, but that doesn't help either.
A pity actually as Cloud Gaming has great potential.

5. September 2020
Bewertung ohne vorherige Einladung
Fire Power Cloud-Logo

Antwort von Fire Power Cloud

Hi Giulio,

I'm glad you're all setup and ready to go!

I'm very sorry a user of our Discord was considered not friendly, we have spoken to the person in question and believe this issue is now resolved from both points. Thank you for your kind words regarding the staff members!

In regards to your support tickets, we offer instant 1-1 support via Discord and our SLA for ticket responses are 24h, if we didn't meet this SLA please take our deepest apologies.

We're very glad you are now satisfied and up and running.

Have a great day and enjoy your Fire Box.

Bewertet mit 1 von 5 Sternen

Attention!

I can't rate support, because it doesn't answer. My Officebox is also not activated. Dubious page, the ratings here do not look real either!

28. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

First Class Customer Support & Service!

There's your average Windows Remote Desktop provider.... and then there's FIRE POWER CLOUD!

It's been a year since I signed up and haven't looked back since. Customer support is always first class and second to none! Lewis and his team really go out of there way to help you - but because the service is that good - there's rarely any need to contact them!

I have used AWS and Hetzner to spin up my own RDP instances but my go to machine is always my Fire Box! Amazing speed, 99.99% uptime and it can handle pretty much what I throw at it!

Unlike some providers there are no bandwidth issues, connectivity problems or restrictions placed for heavy users like myself.

All in all, would 100% recommend Fire Power Cloud to anyone looking for a reliable and supportive Windows RDP provider.

28. April 2020
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Don't recommend completely unusable

After two hours of messing around you cannot even get sound working very poor service will not recommend sound is basic requirement of remote desktop technical support was good and tried to help but it's compatibility issue note it doesn't work with Chromebooks

22. April 2020
Bewertung ohne vorherige Einladung
Fire Power Cloud-Logo

Antwort von Fire Power Cloud

Hi Mark,

We're sorry that the sound on your Chromebook is not working, we can assure you it is supported and we have many customers who use their Chromebooks daily for our service. If you'd ever like to try again our professional team are always on hand to help with any problems you may have! Have a pleasant day.

Bewertet mit 5 von 5 Sternen

A thumbs up from me

I have been using their product now for about three weeks without any problems, very happy with the high level of professionalism from the customer support team, my fire box has helped make my work life simpler!

14. Oktober 2019
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr