Fire Power Cloud Bewertungen 

absolute crap. claim they have an android app when they clearly do not, take hours to reply to simple questions. premium cost that should be by all standards easy to use and is not.

i had to raise a dispute with my bank and the company quite literally blackmailed me instead of providing a refund. this could have been so easy but instead its not. what happened to the customer is always right.

I hope to get a reply! The service constantly goes down. I raised a support ticket on Saturday evening I have still had no reply. If you need reliability this probably isn't the one. When it works it is great but it is 50/50 whether you can access it or not and customer support is very slow.

Extremely poor reliability that has cost me around £1,000

I moved to Fire Power Cloud specifically because I needed a reliable Windows VPS for running trading applications. Unfortunately, my experience has been completely unacceptable and has now cost me around £1,000 in trading losses in total.

My VM has become entirely unresponsive on more than one occasion. This wasn't simply an RDP problem at my end. Fire Power Cloud themselves subsequently confirmed to me in writing that the VM had become "unresponsive from our side".

Today alone I lost more than £300 while I was unable to access the server and therefore unable to exit a trade when I wanted to. Across the problems I have experienced with the service, I estimate the financial impact on me to be around £1,000.

For a VPS being used to run trading applications, this is precisely why reliability matters. Losing access to the machine while a position is open isn't a minor inconvenience or a case of having to wait a few minutes for a website to come back. There can be real financial consequences, as I have unfortunately experienced.

What makes this more concerning is that Fire Power Cloud have told me that both incidents occurred at approximately the same time of the morning, after the applications had been running for a period of time. Despite that apparent pattern, at the time of writing I still haven't been given a root cause for why the VM repeatedly became unresponsive.

Their proposed solution was to migrate my existing VM to another hypervisor while preserving the Windows installation. While I appreciate that offer, by this point I had lost confidence in relying on the service for something time-critical.

The support experience also made an already bad situation considerably worse.

When I was desperately trying to get assistance during an outage, I contacted members of staff through Discord. I completely understand a company requiring technical support to go through its official ticketing system. However, given that I was unable to access a trading VPS with real financial exposure, I was trying to get somebody's attention urgently.

Their subsequent response included a warning that if I attempted to pursue technical support through Discord again it "may result in your removal from the Fire Power Cloud Discord server".

I found that response extraordinary given the circumstances. My server had repeatedly become inaccessible, Fire Power Cloud subsequently acknowledged that the VM had become unresponsive from their side, I had suffered financial losses while unable to access my trading environment, and yet part of the response focused on threatening to remove me from their Discord server.

To be fair, Fire Power Cloud have acknowledged the VM became unresponsive and have offered to migrate it. However, that doesn't restore my confidence in the reliability of the service or recover the money I have lost while unable to access the machine.

I have now moved my trading workload to another VPS provider.

Reliability is the fundamental product when you're selling cloud infrastructure. Specifications, features and pricing become fairly irrelevant if you cannot trust the server to remain accessible when you need it.

Based on my experience, I could not rely on Fire Power Cloud for a time-critical trading environment, and unfortunately the consequences for me weren't theoretical. They were financial.

very late replies.

I would 100% recommend Fire Power Cloud to anyone looking for a high-performance Cloud PC. Currently, they are a small team, but I’ve been told they are expanding soon, which will bring even faster ticket responses and activations.

The service itself is fast, reliable, and highly performative. If you're wondering about value for money: yes, it is absolutely worth it. You truly get what you pay for here. If you're waiting on an activation, just open a support ticket and be patient it is well worth the wait. This service easily outperforms competitors like Shadow and AirGPU.

Service reliable and affordable. Customer support was slow at the start of February however seems to have fixed and they have offered goodwill gestures to compensate. Hopefully this will be one off event.

Order open for 14 days (Order was at Sunday, February 1st, 2026).
Very slow response to ticket.
Get Money back after 3 Weeks

I paid for it with google pay it said it didn't have enough money but i did so it took the money away either way with no login info or anything no email. please help

they are really good at it.
I been using their service and Im happy with it 10/10

Just needed a fast VM without any nonsense – Basics Box delivered. Full access, clean Win install, and solid performance. Will be sticking with it

A little slow on the initial setup for my Hyperbox however, now it's online and after some initial queries that were answered swiftly I am happy with the overall service.

Network speeds and specs are as advertised.

As a sysadmin, I'm pretty picky when it comes to infrastructure and performance and I have to say, this cloud gaming provider has seriously impressed me. Their 24/7 gaming desktops are rock solid, with no session timeouts (unlike most I've used in the past, such as Shadow). Ping is consistently excellent (UK based, which helps), and performance is top notch.

Tech support? Spot on, quick and knowledgeable. I’ve had zero issues that weren’t sorted quickly and professionally. Feels like a service run by people who actually get what gamers want. Setting up Moonlight or Parsec can be a bit tricky for non-technical users, but they provide solid guides to help.

I’ve even spun up extra machines for LAN events when friends with weaker rigs needed a boost seamless setup and no drama. I've since set up Moonlight on old thin client hardware for rapid deployments at future LANs, to use in combination with Firecloud Gaming Boxes.

A+ from me. Can’t fault the service so far. It just works.

This is a scam company. When I bought a Hyper Box, I entered all my details including my card, clicked pay, the money was withdrawn, but the website showed an error saying the anti-bot checkbox wasn’t checked — even though I did check it. Support hasn’t responded for days. I’ll be requesting a chargeback through my bank. NEVER DEAL WITH THEM

This text was translated from Gemini from German to English. I reviewed the text and it is that what I wanted to say

I have intensively tested the Fire Power Cloud for a whole day. I have a Basic Box and a Gaming Box.

Let's start with the Basic Box.
I host an Emby server on the Basic Box. This has a network hard drive from home integrated. Movies and series are stored there. The Basic Box also had to work hard right away. A 4K movie was streamed and transcoded to 1080p. This worked flawlessly and without any problems! While I was using the Gaming Box, my series was also running on the TV streamed directly from the Basic Box. There was not a single error, stutter, or any other problems. I would give 5 out of 5 stars in my use case!

Gaming Box
I tortured this one. Benchmarks, games, streaming. Everything worked great. I live in Northern Germany and have a ping of 20ms to 30ms to the data center in England. I used the Steam Deck the most and set the stream to 80 MBit/s in Moonlight. The codec used was AV1. I didn't even have lag! It ran super smoothly and it felt like I was playing locally. The performance is not the highest, but sufficient. You will be able to play Monster Hunter Wilds very well on it. Even 1440p would be possible. From emulation to most Steam games, it runs and without any problems. I would also give 5 out of 5 stars here!

There was a small outage once, but only for 3 minutes. This probably affected the data center itself, as both boxes were down.

According to my observations, the support is run by the two admins. They are happy to help, are friendly and quickly find a solution. Tickets are also processed on Sundays. In general, everything about the service feels very personal, as if you are asking a friend for help instead of a company. The support also gets 5 out of 5 stars, of course!

I am very satisfied with Fire Power and will use the service permanently. I am excited to see what will be built in the future!

I've been using FirePowerCloud for a couple of years and always found the service to be excellent. Recently they upgraded the product and this caused a few stability issues but the level of service throughout the problems was superb. Very happy to say everything is back to normal but now with a much faster upgraded product for the same price. Really cannot fault the product, service or friendliness of the staff. If you are considering a cloud PC option, you can't go far wrong with FirePowerCloud.

Gaming Box

Excellent Customer Service and Am really happy with the new gaming box

Very good service. Very good service. Support within 15 minutes. everything is fine

Everything is good, mainly the speed and serious attention to the customer

Help service was very prompt and well prepared. One of the best services I've found.

Professional, clear, fast staff are always very proactive and give quick responses, hosting is also very fast.