didnt return emails or calls or chats. sent parts weeks late. i can't use your steel shelf because it puts the ring burner too high so that it cant get covered by the rock/glass so then i had to spend... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I absolutely love my fireplace insert. Jess and the customer sevice was absolutely wonderful, easy to deal with when I had mistakenly ordered one part too many! Return and refund handled professionall... Mehr ansehen
Super happy with the Pottery Works 48” firebowl in natural concrete with lava rock. The bowl is the centerpiece in our backyard space with seating and side tables surrounding it. Roasting s’mores was... Mehr ansehen
Spoke with Darrel Goodall via email. He helped me set up an entire wood stove package that fit my needs and situation. He was responding to my random questions at 1am. I really appreciate the service... Mehr ansehen
4.4
Hervorragend
124 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 60 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
He answered my questions and made good…
He answered my questions and made good suggestions.
7. Januar 2026
Bewertung ohne vorherige Einladung
A Great Supplier
Their prices are competitive and they are customer focused. They provide timely information and are very responsive. THANK YOU!
8. Januar 2026
Bewertung ohne vorherige Einladung
Bait and Switch on Delivery Times
I was super excited to get a wood-burning insert, but I feel completely misled by the sales team. I told the salesman I was flexible on models and just needed a decent unit that was in stock and guaranteed to arrive before year-end. They promised a 12/19 delivery, which has now pushed to 1/7. I held up my end of the deal by being flexible; they failed to hold up theirs. To make matters worse, they refused to offer any assistance when I called to complain.
4. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Firepitsurplus
Hi John,
This is Tiffany, the owner of Fire Pit Surplus. I’m sorry to hear about your experience—I understand how frustrating a delivery delay is, especially when timing was a deciding factor for you.
There was no intention to mislead. Around the holidays, manufacturers we work with sometimes experience unexpected production or freight delays that push previously confirmed delivery dates. Since we rely on them for inventory and warehousing, these changes can unfortunately happen. I’m sorry this impacted your order.
I’d like to look into this personally. Please send over your order number so I can review what was communicated, who you spoke with, and what caused the delay. Once I have that, I can provide more specific context.
I'm satisfied with service provider.
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Firepitsurplus
Thank you for the update. We’re glad to hear you’re satisfied with the delivery service provider. At Fire Pit Surplus, we work with trusted third-party carriers to ensure our fireplaces and wood stoves are delivered safely. We truly appreciate your feedback and your business.
— Fire Pit Surplus
Extraordinarily Quick & Responsive
Darrel put together a custom invoice for me within 5 minutes of starting a chat through the website. After further discussion, Darrel sent 2 revised invoices within minutes that resulted in significant savings. Couldn't have made it any easier and gave me confidence in my decision to purchase from Fire Pit Surplus.
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Firepitsurplus
Thank you for sharing your experience! We’re glad Darrel was able to provide the best, fast and helpful services. Our team at Fire Pit Surplus strives to provide the best experience when buying fireplaces, fire pits, and wood stoves. We truly appreciate your business.
— Fire Pit Surplus
Not what I thought
I called and spoke to a very nice person. He assured me I’d get my wood stove before Christmas. I had to buy one that was $300 more than the one I actually wanted, but he said they have many in stock so I’d get it on time.
Then it was delayed. Then it was delayed again. Then I was told (in writing) I’d get the shipping information on the 22nd. Then I was told it would be shipped on the 30th. Then again on the 22nd… ugh.
I have had to cancel and reschedule the construction for this 4 times.
My impression is they’re after the sale and the review. I still haven’t gotten the shipping information. Hopefully the stove comes in one piece.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Firepitsurplus
Hi there,
Thank you for laying this out - I understand why this feels unacceptable. You were clear about your timing, you paid more for a model you were told was in stock, and you made decisions around construction based on the dates we provided. Having those dates shift repeatedly is incredibly disruptive, and I’m sorry you were put in that position.
I want to be very clear that there was no intent to push you into a higher-priced unit or to mislead you. The delivery timelines you were given were based on confirmations from the manufacturer at the time. Unfortunately, over the holidays those timelines changed multiple times due to freight and production delays, which is what caused the rolling dates you experienced. That said, I completely understand how, from your side, this feels like broken promises.
I’d like to personally review your order, the written communications you referenced, and the current shipping status so I can give you accurate information and determine next steps. Please send me your order number so I can investigate this properly.
Best,
Tiffany
Owner, Fire Pit Surplus
Great service by Rayden
Great service by Rayden. We are completely satisfied with our new fire bowl!
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Firepitsurplus
Thank you for your review! We’re glad Rayden provided the best service and that you’re completely satisfied with your new fire bowl. We truly appreciate your business and support!
— Fire Pit Surplus
Thanks Darrel!!
I was pushing for a quick, last minute purchase on a Drolet HT 3000, and I called the office at fire pit surplus to see when the unit would arrive. I have an appointment booked for first week of January, and the unit would not be here till feb 7th. I spoke with Darrel Goodall, and he was able to convince me to switch to the drolet escape 2100, with the variable speed blower and get it to me the first week of January. 10 out of 10 recommend working with Darrell and will definitely be giving him a call back for all of my future stove installs. Thanks for getting me out of a pinch, Darrel.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Firepitsurplus
Thank you for sharing your experience! We’re thrilled that Darrel provided the best guidance and helped you find the perfect Drolet Escape 2100 wood stove with fast delivery. Your recommendation means a lot, and we look forward to assisting you with all your future stove installs.
— Fire Pit Surplus
Elementi Fire Pit
I would give the fire pit 4.8 stars as the condition was very good. I have use it once and loved it. The only thing I would say is I thought the ring diameter could be a little larger. My particular pit does not have a real large flame but I think that is because of the propane temperature was so low. The gas pressure is related to the ambiant temperature so winter you would expect a lower flame. It could also be my regulator and not the fire pit. No blame on the pit for that, just stating how I like it and why.
It was packaged very well from the manufacture. My delivery was the sore spot of the purchase. The tracking order said it would be delivered on a certain day. It was very misleading. It did not show up on the day it said. When I called they said it would be another few days. They claimed they needed to call me to set the delivery schedule. That is not what my tracking information said. I would call the company ahead of time and clarify your delivery time before you take time off work to wait for them all day.
My sales rep was Rayden. He was great to work with. Very helpful with all my questions.
16. Dezember 2025
Antwort von Firepitsurplus
Thank you for the detailed and thoughtful review. We’re glad to hear you’re enjoying your fire pit.
We appreciate your honest feedback regarding the delivery experience. While shipping is handled by a third-party freight carrier, we understand how important clear delivery communication is and will continue working to improve that process.
We’re especially happy to hear that Rayden provided great service. Your kind words will be shared with him. Thank you for choosing Fire Pit Surplus, and we truly appreciate your business.
— Fire Pit Surplus
Antwort von Firepitsurplus
Thank you for your review! We’re glad you had a great experience and received the best service from Fire Pit Surplus. We truly appreciate your business!
— Fire Pit Surplus
I worked with Darrel
I worked with Darrel. He was very helpful and knowledgeable. Happy with our purchase
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Firepitsurplus
Thank you for your feedback! We’re glad Darrel could provide helpful service and that you’re happy with your purchase. We truly appreciate your business!
— Fire Pit Surplus
Antwort von Firepitsurplus
Thank you for your kind words! We’re glad to hear our team was very helpful. Once everything is installed, we hope your new fire pit becomes one of the best additions to your space. Please don’t hesitate to reach out if you need anything during installation—we’re happy to help.
Best,
Fire Pit Surplus
Darrell was very helpful and addressed…
Darrell was very helpful and addressed all my needs. My Lunar Bowl Firepit is beautiful! I would recommend this company to everyone.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Firepitsurplus
Thank you for your kind words! We’re thrilled that Darrel provided the best service and helped you with your Elementi Lunar Bowl Fire Pit. We truly appreciate your recommendation and your business!
— Fire Pit Surplus
Excellent customer service.
Was unsure what wood stove and accessories to purchase. Rayden explained everything in great detail. His assistance was the reason why I choose Fire Pit Surplus. Highly recommend him if your unsure what to purchase.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Firepitsurplus
Thank you for sharing your experience! We’re glad Rayden provided the best guidance and detailed explanations to help you choose the right wood stove and accessories. Your recommendation means a lot, and we truly appreciate your business!
— Fire Pit Surplus
Being able to speak with a well informed Team member.
Being able to speak with a well informed sales and technical person is worth its weight in gold. Rayden and I discussed the size of the area, clearances, and an honest delivery date. We went over the need for any possible accessories and the advantages they might offer. As I already have a wood burning stove in place, we were able to get right down to what was needed.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Firepitsurplus
Thank you for your thoughtful review! We’re glad Rayden provided the best knowledgeable guidance, helping you navigate wood stove sizing, clearances, delivery, and accessories. It’s always our goal at Fire Pit Surplus to make the process as smooth and make the customers as informed as possible. We truly appreciate your business.
— Fire Pit Surplus
5 Star so far!!!!
5 Star so far!!!!
Very pleased with how fast our stove got to Maine… a few glitches in actual delivery but Jess at Fire Pit surplus and the A. Duie Pyle freight carrier are helping to work it all out for us.
Thanks everyone !!!
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Firepitsurplus
Thank you for your feedback! We’re glad your stove arrived quickly and that Jess provided the best support in working through the delivery process. We truly appreciate your patience and your business!
— Fire Pit Surplus
Bad delivery
Never received a notification on Delivery.
Shipping company did not knock on front door tp let us know they were dropping packed.
Never signed accepting shipment.
Pallet and firepit left in front of garage.
4. Dezember 2025
Antwort von Firepitsurplus
I want to address the delivery issue directly. We require our freight partners to schedule an appointment and obtain a signature at delivery, and we pay extra to ensure that process is followed. Having that not happen is not acceptable.
While we do not handle the physical delivery ourselves, I will be personally investigating this and escalating it with the freight carrier assigned to your order. This is not the experience we expect for our customers.
Best fire pits for interior designers
I was buying from wayfair for my projects but then happened to stumble upon fire pit surplus and I’ve been really happy with their trade program. I’m able to find the right fire pit for any job.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Firepitsurplus
Thank you for sharing your experience! We’re thrilled that our best trade program has helped you find the right fire pit for any project. We truly appreciate your business and are glad you discovered Fire Pit Surplus!
— Fire Pit Surplus
Excellent customer service
Excellent customer service. Darrel Goodall reached out to me by email and quickly helped me address all the questions I had and setup the cart for me to purchase the product I was interested in. He was very proactive and helpful as well as gave me a coupon to discount the price.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Firepitsurplus
We’re so happy to hear you had a great experience! Darrel was glad to help answer all your questions, set up your cart, and get you a discount for your Starfire Designs Fire Pit. We always strive to give the best service at Fire Pit Surplus, and we really appreciate your business.
— Fire Pit Surplus
Rayden was GREAT
Rayden was GREAT! He was so helpful and I enjoyed speaking with him the entire time. He was extremely knowledgeable, and had answers for every question and advice which was all factual. Thanks for a great shopping experience Rayden!
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Firepitsurplus
We’re so glad you had such a great experience! Rayden is always happy to provide the best guidance and answer every question regarding our Drolet Wood Stoves. Thank you for taking the time to share your feedback—we truly appreciate your business!
— Fire Pit Surplus
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.