Firepitsurplus Bewertungen 124

Everything was delivered as planned.

Unit works great!

Communication was great and fire pit arrived earlier than expected. Product quality is excellent

Simple, Fire Pit Surplus backed what they advertised. A rarity in this day and age.

The warranty was honored and Jess was tremendous at facilitating the process. I explained my problem and she solved it. EZ PZ pumpkin pie....
R.J. Gaube

didnt return emails or calls or chats. sent parts weeks late. i can't use your steel shelf because it puts the ring burner too high so that it cant get covered by the rock/glass so then i had to spend hundreds of dollars on rocks to put the burner on top of to fill the bowl. it seems like you sell these cheap because you arent paying attention to anything but the concrete. this was a very frustrating experience

Fire pit surplus was great to do business with, shipping was surprisingly fast and our new stove looks great.

The product we ordered appears to be fine. The only hiccup we had is miscommunication from the shipping companies as our order sat on a dock in our town for a week and required at least 4-5 calls to finally get it delivered.

Loved the experience due to multiple reasons... 1) quality product, 2) good communication, 3) well packaged and professional delivery!

Good delivery and service. Takes a bit of effort to unpack wooden crate/pallet to ensure no damage.

Looks great…delivery was excellent

I absolutely love my fireplace insert. Jess and the customer sevice was absolutely wonderful, easy to deal with when I had mistakenly ordered one part too many! Return and refund handled professionally. I am so glad I waited the 3 months for the insert to finally arrive!

Delivery was a month late and when I did receive it it was damaged, now have to wait another 2 weeks for replacement parts.

Sent wrong stove first time damaged panels blower did not work I have unhappy customers and did not receive refund on first stove need to send it back and get refunded let me know where to go to send back stove not happy with your service will go somewhere else from now on please contact me to get this resolved

The delivery of the items were delivered to two locations even after I contacted Firepits Surplus notifying the change,

Also a white-glove shipping process would be great for customers who may need support. Maybe having more information on the shipping process and steps on how to handle the items once receicved.

Overall, the support has been great.

Everything went smooth from ordering to picking it up from the trucking company tough part was how heavy it is getting it into the house

Firepit surplus was very responsive, and when there were issues with the manufacturer delaying availability, fire pit surplus checked regularly, and offered to cancel our order since the delay was more than a month. But the pricing was excellent, and in the end I got the best deal possible, and most importantly, the Drolet 1800 is installed and works great. Can't thank firepitsurplus enough for their excellent service.

They answered all my questions, ordering was easy and I received my stove in a matter of days. I’m excited to fire it up!

Was exactly what I order and was delivered ontime.

Was a first time customer of this site and it was easy to navigate and find exactly what I needed. I had some follow up questions and JESS was a big help and answered all my questions quickly! Would definitely recommend their products and customer service.