The search function on FMP is heaps better than at least one of the major competitors (maybe 100 choices versus many million poor matches on that other site). FMP certainly helped me with exploring my... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Whenever I use Find My Past I can usually find the records I’m looking for most of the time. Also I like that they digitize the Parish records which gives me the option of printing them for my “paper... Mehr ansehen
Unternehmen hat geantwortet
The layout and information was easy to navigate . Liked links to other family trees who seem to be searching for same relatives. Disappointed that I didn’t make contact with a family that appeared to... Mehr ansehen
Unternehmen hat geantwortet
I have had an Ancestry.com account for a year but had trouble tracking down a set of Great Grandparents. I found them quite quickly with Find My Past. The biggest trouble is I now spend way too much... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Kontaktinformationen
185 Fleet Street, EC4A 2HS, London, Vereinigtes Königreich
- +44 (0) 20 3326 3600
- support@findmypast.com
- findmypast.com.au
4.0
Gut
623 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Subscriptions are too expensive.
3. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Findmypast
Hello Anne,
Thank you for your review of Findmypast.
We're sorry to hear you have found our subscriptions to be too expensive and will pass over your comments as feedback on your behalf for future consideration.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Has improved over the years
Has improved over the years. When their next special comes again I will probably subscribe
24. April 2025
Antwort von Findmypast
Good Afternoon
Thank you for taking the time to provide feedback!
We do occasionally have special offers and we will notify you of any offers via our mailings and blog pages!
Remember we do add new records each week so there is always something new to find!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Guernsey Records
Great to have access to the records of Guernsey to add to and confirm my research.
11. April 2025
Antwort von Findmypast
Good Morning
Thank you for providing feedback!
We are thrilled our recent Guernsey additions have been so helpful in your searches!
We have forwarded along your feedback now
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
No marriage results for some family…
No marriage results for some family members.
How far back can you go in the research.
Not much information in church records
23. April 2025
Antwort von Findmypast
Good Morning
Thank you for taking the time to provide feedback!
We do appreciate your comments though are sorry you have had some difficulty in your search
You may like to review our record set page here https://www.findmypast.com.au/home
This page details our record sets individually and be a great way to determine the date ranges of particular record sets, and quite often you'll find additional help pages!
We have forwarded along your comments as feedback
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Research
Getting Hints for my tree, I havent logged in for for over 12 months. Will start again, but I did like the old version of searching family tree
Laraine
20. April 2025
Antwort von Findmypast
Good Morning
Thank you for taking the time to rate us!
If you do need any support in starting your research again we do have many help pages available!
https://www.findmypast.com.au/blog/help
You can of course reach out to our support team who will be happy to assist aswell!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Found My PastI have found a lot of information for…
I have found a lot of information for the family trees that I am working on.
18. April 2025
Bewertung ohne vorherige Einladung
Antwort von Findmypast
Hello Julie,
Thank you for your review of Findmypast.
We are delighted to hear you are enjoying our records. We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I can't log on to the site at all…
I can't log on to the site at all today. As I'm not on Facebook nor recommended by a friend I have no other means of logging on. Also the photos on the verification keep fading out & changing. I've been enjoying the sites up until now.
21. April 2025
Antwort von Findmypast
Good Morning
Thank you for taking the time to provide feedback and we are sorry you are having difficulty in logging in!
A member of our support team will be in touch in due course to offer some assistance!
Kind regards
Findmypast
I don't find it easy to use
I don't find it easy to use as I cannot find records that I expected to find.
18. April 2025
Antwort von Findmypast
Good Morning
Thank you for taking the time to provide feedback
We are sorry to hear you are having some difficulty in your search, there can be many reasons why records may not show in a search.
It can be a case of the search filters being too restrictive, or even transcription errors preventing records from showing in a search
Our support team would like to assist you here and will be in touch in due course to offer assistance
Kind regards
Findmypast
Great access to UK records and the tree…
Great access to UK records and the tree builder is super easy.
15. April 2025
Antwort von Findmypast
Hello Janice,
Thank you for your review of Findmypast.
We're happy to hear you have had success with our uk records and enjoying building your family tree!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
The interesting facts and articles that…
The interesting facts and articles that I can use in my search.
14. April 2025
Antwort von Findmypast
Hello Margaret,
Thank you for your review of Findmypast.
We're happy to hear you have had success in using Findmypast to further your research and wish you the best of luck in uncovering new discoveries.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Good site to search
14. April 2025
Antwort von Findmypast
Hello ,
Thank you for your review of Findmypast.
We're happy to hear you have had a good experience with our record search so far and wish you the best of luck with delving deeper into your family history!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
records are good
records are good. To expensive for me. If everyone charged a little less we could have subs with more than 1 person
2. April 2025
Antwort von Findmypast
Good Afternoon
Thank you for taking the time to rate us!
We have forwarded along your comments as feedback, if you keep an eye on our mailings we will let you know of any special offers we have available!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
very good ancestors poor duplication
The program is very good at finding ancestors but it creates many duplicates. Is there a way of merging all duplicates
31. März 2025
Antwort von Findmypast
Hello John,
Thank you for your review of Findmypast.
We're happy to hear you have had success in locating new ancestors using Findmypast.
We will pass over your comments regarding duplicates on your behalf. There is no way to merge these at the moment they would have to be removed. We have a guide on how this can be done here:
https://www.findmypast.co.uk/help/articles/360003229537-how-do-i-remove-duplicates-from-my-family-tree
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Cannot view the records that are already attached to my tree
I cannot view the records that are already attached to a particular person in my family tree (eg. Census Record). If I go to the 'My Records' section, how can I find the person whose record I want to look at because I am shown a list of other people in my tree whose records I don't want to look at?
I am getting very frustrated with being unable to look at these records that I have added to my tree in the past.
24. März 2025
Antwort von Findmypast
Hello
Thank you for your review of Findmypast.
We're sorry for the confusion here, the My Records section is a list of all records viewed on Findmypast it doesn't specify records which are added to the tree.
Instead, you would search for the person in your tree directly and open their full profile. From here you can head to the Facts section for a full list of any information you have linked to that person.
From here you can then click 'View Source' to be taken back to the original transcript/image.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
My experience was very good
My experience was very good. My only problem was that I always thought Find My Past was a British Company. When I saw the annual cost in dollars, I wrongly assumed that it was Australian dollars as I live in Australia. I felt that $A300 was reasonable, I when confronted with the American conversion ($471) I realised that I simply could not afford your service. Thank you for the opportunity anyway.
23. Februar 2025
Antwort von Findmypast
Good Morning
Thank you for taking the time to rate us!
We are pleased you enjoyed your experience!
Findmypast does offer payment options in AU dollars, as well as US. We also offer options in pounds and euros (via our co.uk and ie. sites)
Our Australian site can be found here - and you can log in with your existing details
https://www.findmypast.com.au/sign-in
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Antwort von Findmypast
Good Morning
Thank you for your kind comments!
We are pleased our suggestions have been so helpful!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Regional irritation
Being persistently connect to the Australian site is annoying. My focus is UK, so having to switch collections for searching is irritating.
21. Februar 2025
Antwort von Findmypast
Thank you for your review of Findmypast Chris,
We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Finding it difficult to add to my…
Finding it difficult to add to my family tree. People are put in the wrong places. Difficult to navigate on my phone.
24. Februar 2025
Antwort von Findmypast
Hello Craig,
Thank you for your review of Findmypast.
I'm sorry to hear you have been having issues with your family tree.
Have you found our FAQ guides? We have a section dedicated to the tree and how it works here:
https://www.findmypast.co.uk/help/categories/360001553938-your-findmypast-family-tree
If you're still unsure after having a look at this please feel free to reach out to support@findmypast.com and we can help point you in the right direction.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Find my past provides a good service
16. Februar 2025
Antwort von Findmypast
Hello,
Thank you for your review of Findmypast.
We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I was able to find some information and…
I was able to find some information and not other... a bit frustrating at times.
12. Februar 2025
Antwort von Findmypast
Hello Pauline,
Thanks for taking the time to leave us a review.
We are glad to hear you were able to locate some new information.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
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