I bought a Flybird WB8 bench. On first use the frame was warped and not level, even with the feet at full adjustment, so it was not usable. Customer support, and Louise in particular, was clear a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
When I received my trampoline from a 3rd party seller, it was missing necessary parts. BCsn trampoline support quickly jumped into action and shipped out parts, some of which were overseas. Ve... Mehr ansehen
Quick response from customer service. (Even on a weekend which was not expected) To clarify, I wouldn’t have had to call them if I would have read the instructions more thoroughly.. Great product so f... Mehr ansehen
Excellent customer service. Very prompt responses to my questions about a factory reset of my treadmill. We have had the Star 100 treadmill for two years. We love it! After a while the belt needed oil... Mehr ansehen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great Customer Service!
I needed some parts that were out of stock and/or not listed on FED Fitness and their customer service was such a great help! I am excited to get my parts in.
Arrived quickly and just as promised
Arrived quickly and just as promised. Everything was intact
Prompt on return and mailing another
Prompt on return and mailing another, thank you!
I sent an email and this had to be the…
I sent an email and this had to be the quickest response I’ve ever received very helpful and kind.. Thank you keep up the amazing work
Super responsive service
After enjoying my foldable exercise bike for a few years, the display suddenly stopped working. I was well out of warranty, so checked the website for a replacement part without success. I decided to contact them, not expecting much. Boy, was I wrong! They quickly contacted me, asked for it's picture after some troubleshooting, and sent an email with the price and free shipping! I was thrilled. The new display arrived and was perfect, so I'm now smiling every time I exercise. What a great company so willing to help with an older out of warranty bike. Money well spent!
Customer service response to my request…
Customer service response to my request was prompt and service efficient.
I hope to see credit to my card for order cancellation promptly.
Prompt Customer Service
I reached out and received a prompt response and help with my issue. Customer service was very helpful.
I received a machine that the outer…
I received a machine that the outer package was damaged and it had some scratches on it. They made it right. The machine is great and a bargain. Worth
Buying!
FED Fitness support - the best!
FED Fitness support when above and beyond to assist with Recumbent Bike issue. When it became obvious with them and me that the bike was not right, they shipped out a new one. It arrived shortly after and works perfectly.
We had a problem with our trampoline…
We had a problem with our trampoline and the staff came up with a solution immediately. There was no trouble getting someone to help. No hassle at all.
I haven't been able to use it yet when…
I haven't been able to use it yet when my package came in the knob was missing and haven't been able to use it but they are sending me the knob and should be here sometime next week

Antwort von FED Fitness
Great rack
Great rack, great customer service. One part was damaged in shipping but they quickly sent new part.
Top Notch Customer Service
The customer service was exemplary. Their willingness to help and the daily updates that were supplied let you know that your issue had not been forgotten. I would not hesitate doing business again with the company knowing that if any issues arise they will not delay in assisting.
Exceptional customer service
Exceptional customer service! Very responsive and helpful.
Bent part
We ran into an issue where one of the parts was bent. We reached out to customer service and they responded within a reasonable amount of time and are sending out the replacement part.
5 star!
Due to a personal health issue, I had to return my rebounder. Customer service was fantastic! Communication was excellent throughout the whole process. Everything about this experience was top-notch. Highly recommend.
Great Customer Service
I bought a bike from FED Fitness. The instructions made it very easy to assemble, and the bike looks great. There was a part that was damaged, so I emailed them to see if they would help. Louise helped me get a replacement with no problems.
Great Customer Support
I had recently purchased a BCAN mini trampoline and a couple of parts were missing. I emailed customer service to have these parts sent to me. Lavender in the customer service department reached out to me immediately for more info. We emailed back-and-forth several times before correctly identifying the parts that were missing. I am now just waiting for the parts to arrive in the mail. Lavender was very patient, thorough and provided excellent customer service! I am Very happy with the experience.
Excellent and quick communication
Excellent and quick communication, quick resolution of the issue.
Liz from customer service was very…
Liz from customer service was very accommodating and understanding of the situation. She exceeded all expectations to correct the issue.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







