FabFitFun Bewertungen 3’747

UPDATE:
Paypal ruled in my favor and forced Fabfitfun to refund my entire purchase amount.

So, if you are unhappy with your Fabfitfun purchase because the items are just junk, send them multiple emails to ask for a refund, keep copies of those emails, file a dispute with Paypal. Fabfitfun will try to deceive you, promising a refund if you close your Paypal dispute. Don't do it! Keep emailing Fabfitfun to continue to ask for a refund and provide Paypal with dates and screenshots of your emails. Paypal will support you and rule in your favor and force Fabfitfun to refund your money!!!

FabFitFun has lost multiple class action lawsuits for fraud. Please look it up! Do not purchase from FabFitFun or you will deeply regret. The products are junk. FabFitFun pays a lot of influencers to do marketing of their junk products and it is really easy to give into impulse buying. FabFitFun will NOT refund your money. Again, do some google search and you will learn that many, many consumers report the same difficulties in trying to get a refund.

But persist and you will prevail over the FabFitFun fraudsters!
1) File a Paypal dispute and keep it open! The FabFitFun fraudsters will do anything they can to get you to drop the Paypal disputes. Don't fall for it. Keep the Paypal dispute open!

2) File a fraud complaint against FabFitFun with the Federal Trade Commission if you have not received your purchase within 30 days of them taking your money. FabFitFun is BREAKING THE LAW if you have not received your products within 30 days of them taking your money. Hold them accountable and file a complaint at ReportFraud (dot) FTC (dot) gov

I am really upset with this latest box as I never received mine. The had it shipped through a non-traditional shipper courier who didn't deliver my package, didn't attempt a redeliver and then sent it back to FFF. FFF said most of my items were now out of stock, and I could choose from the remaining, and by the time I got a response ALL items were out of stick including my replenishment items. All that was offered was a credit to cover the extra replenishment items I purchased ($80+ worth) and $7....$7?! I immediately asked for a refund on those items as $7 does not make up for all of the issues caused. They offered to move this box to Summer of 2026...so I got NOTHING. Zero. For all of this hassle. Had to wait a certain period of time before it was marked as lost and they could attempt any resolve. I waited weeks and nothing. So though my box credit is moved to sometime next year, I didn't get any additional assistance in rectifying the situation to make up for not getting my package or getting any items in the mean time to make up for all the errors. I'm really disappointed in how it was handled. Especially since it was confirmed the box was being sent back to FFF - why couldn't they send that back out to me? With all my products that are not out of stock on FFF? That makes no sense. I still want my box and if they were getting it back in return I see no reason why it can't be shipped back out so I don't miss an entire season.

Good products, terrible shipping. You get quality products for a reasonable price, but FabFitFun's shipping partner is abysmal. Between inaccurate (and vastly overoptimistic) tracking and delayed and inaccurate deliveries, the frustration level is high.

they do help to resolve some issues unlike most companies. the products are great usually. i only wish in the 5$ bundles i would recieve coach jewelry and kate spade like others did. but its a mystery. maybe next time.

I’ve been a member for over 10 years and I enjoy the variety of products that are sent. I also enjoy that they are new products that they are sharing with me.

I ordered an additional seasonal box with additional choices, an add on from the sale and a subscription. So far I’ve only received the seasonal box that was minus one item of the seven. FabFitFun’s customer service haven’t given me a clear answer to where the additional choices, the add on, subscription and the seventh item are and when I can expect it.
FabFitFun has chosen to use a very subpar delivery service called SpeedX this Fall season.

This new delivery service is NOT working. It’s horrible. Says the package is out for delivery and does not come. I’m having the same experience again. I’m not ordering anymore. I don’t want to go through this shipping nightmare

This review is purely in regards to the company and box experience, the customer service team has been kind and helpful. I resubsribed to get specific items in the fall box and set my alarm to reserve these items as soon as the customization window opened. I was thrilled to reserve the items I wanted. Come time to receive the box it came with one category item(modern picnic lunch bag) missing and was given something else I didn't want(pumpkin salt and pepper shaker), not only did I not want it, it was missing part of it(those that selected this also got a cream and sugar set as well which was MIA). I just wanted the lunch bag replaced but now it's sold out. This lunch bag was part of the reason I got the box. I appreciate the customer service rep helping me find something else and I know they couldn't do anything else, I'm just frustrated that the bag I reserved is just simply gone without answers. I also have seen on reddit and the fff forum many other's have had a similar issue and the company hasn't reached out with an apology or anything to make people want to return. Without assurance this won't happen again I don't know if I want to continue my subscription for the winter box. It is beyond frustrating we have to be on top of the customization window to ensure our top choices don't sell out and do everything right on our end to then let FFF drop the ball.

My box was lost and the replacement box has not updated in four days. At this point I'd like a refund.

Why ask me to select alternative options and then tell me they are not available AND THEN send me a list and those items are still on the available list. I'm literally getting nothing I requested on my original box customization and just want a damn refund at this point! So dissatisfied with the whole process.

My seasonal box never arrived, though an email said it was delivered. My cameras showed that nothing was delivered that day. I contacted FFF online support and the problem was solved. I now have my box. YAY! Thank you again.

Product selection options were amazing.Products quality is amazing.And box looked so pretty

I had to call for two of my items being damaged in my yearly subscription fall box. One was still in stock and the other was not so they were just going to send me a random item to make up for the broken one and it never came with the other item. I’m so tired of calling so I’m just not going to

I am always able to access things easily, I get timely responses to questions, and my products are amazing!

I find the customer service supportive and though I don’t always love every product I receive, I appreciate the diversity of it and I always find a loved one to gift it to who really appreciates it.

Over the years, FFF's service has deteriorated. Poorly packed shipping boxes, missing items, expired products, and unresponsive customer service.

For example, this fall season (underway currently), I had three boxes. Of those boxes: two had 4 items missing and the other had 2 missing items. It was a nightmare to deal with cust serv and I'm still waiting on responses for two outstanding issues.

Another example, last season I purchased Augustinus Bader hair product. It was expired (confirmed by thr manufacturer). I alerted FFF to inform other customers. They did not.
Instead of a refund, they gave me credit. Credit, in simpler terms, means they hold your money hostage. Forcing you to shop again.

Co-founders do not address any concerns they are tagged to in the forum. Members want to hear from them.

Unfortunately, I have two subscriptions that run until spring and summer of 2026. Unless I see major improvements, I will not renew after 8 years of being a member.

I received a shattered pie dish and have asked for a replacement. I have yet to hear back from anyone about when or if it has been shipped.
I’m very discouraged at this point.

Missing my fall box that was shipped over two weeks ago. Looks like they are now using a very sketchy delivery service that has many negative reviews stating packages posted as undeliverable when they are, stolen packages etc. I’ve contacted customer service multiple times and they keep telling me I have wait up to 2 more weeks for resolution. I’ve been a great customer for years but I won’t be renewing.

I love picking my own items in my box. I just don’t like how much they are

I absolutely love Fab Fit Fun! I've been a member for about 5 years now. I love picking products that I've used before and discovering new brands in the process. Not only do I love the fact that I can fully customize my box, but I enjoy interacting with the FFF community. The connections I've developed over the years is phenomenal. They have been changes that make it a bit easier to manage and make it even more worthwhile to be a member.