Evander Bewertungen 

Evander fitted a new Conservatory roof and the quality is very good. The whole process went smoothly from the person that did the initial survey to the team who fitted it - everyone were excellent.
All appointments were confirmed via email & texts, including reminders. Also had a call from the surveyor when 20 minutes away. Couldn't fault Evander and I would recommend them to family & friends.

My elderly parents were burgled on 26th August and, with Aviva insurance, Evander are supposed to be fitting the new back doors which were completely smashed by the intruders. They are currently saying that mid-November is their vague timeline for having it replaced. In the meantime, my parents have to have the daily reminder of the trauma at the heart of their living space. Not a great customer experience it would seem, where surely 10 weeks is an unreasonable delay considering that they have been victims of such a horrible incident.

THEY'VE RECTIFIED THIS SWIFTLY AND PROMPTLY - WE ARE HAPPY ONCE MORE WITH THE UPDATED TIMEFRAME

I was provided with a fitting date well in advance with instructions on what was required in preparation for the fitters visit. The fitter was prompt, polite and had the job done within a couple of hours. No mess. Brilliant service

I was referred to Evander by my insurance company for a broken porch door. While they initially came out to assess the damage and provide a quote, the customer service has been incredibly poor from that point on.

The biggest issue is the complete lack of communication. The staff member assigned to my claim has never actually spoken to me directly, despite his name being mentioned. When you try to call them, the phones are rarely answered. On the few occasions I have managed to speak with someone, the staff have been unfriendly and dismissive, particularly when discussing which replacement door we wanted.

Things got worse when I had to chase up the status of the job myself. I was told there was a 12-week waiting period, but when I contacted my insurance company for an update, Evander called me back. During that call, the Evander representative was extremely confrontational simply because I had reached out to my insurer.

Now that the 12-week wait is over, I still haven’t heard anything about when they will come to complete the job. If you’re considering using this company, be prepared to do all the chasing yourself and deal with unhelpful, rude staff.

Arrived at the time and date agreed and carried out the repair very efficiently. No complaints at all

They turned up at the wrong time on 3 separate occasions when I had to arrange time off work each time. I gave up on their helpline after waiting for over half an hour on 2 separate occasions.

A painless experience. Fitters very efficient and tidy and worked solid all day. Very polite and careful. Could not have asked for more.

Highly competent from start to finish. The two men who did the work had it done in two hours, on one of the hottest days of the year.

Knowledgeable , tidy workers , friendly and polite and deliver a high standard of work

Excellent service from first claim to the work being completed .

The respect I was shown from the men that fitted my door. Their attention to detail and they cleaned up after themselves.

I have been trying to contact the company without success.We had a broken double glazed window with integrated blind and there are sill shards of glass scattering our garden 5 weeks later.the blind is exposed to elements and the shards of glass are a health and safety issue ,but,despite the insurance company instructing company to complete,we have had no communication,leaving a continuing risk to health and safety

Great friendly team

Very efficient and professional service from the people on the phones to the accessories and the guys doing the work. Seamless service and kept informed at every stage. Excellent work - very happy and would recommend

We have just had our conservatory roof replaced and after a disastrous and shocking experience with another company trying to eliglbily repair faults the decision was made to give Evander the job to replace it. We can only say this company and especially the guys Chris, Matt, Stuart and Ryan were fantastic from the start. They were professional, friendly and never stopped from the time they started the job until they finished. They explained what was involved in what they needed to do and cleaned up as they went along. We can't praise them enough. We would have no hesitation to recommend this company to anyone.

Initial review was honest about Evander after an insurance claim for a garage door.
Nearly two years down the line there is an issue with the door and after trying to contact them six times I eventually got a response from Elijah. Two more email replies to them with the information requested and again no response?
As above initial dealings perfect my experience of aftersales and the issue with the door very poor unfortunately!
I will endeavour to try and get some answers, I prefer to email as I then have a record of the conversation for future reference.

Under my Home Emergency policy ( house insurance) an Evander engineer, Jordan, was sent out to look at my front door which I couldn’t open. He was very professional and friendly and I was very pleased with the work he did, thank you Jordan. Service from the admin team was great too, as I had only just rung off from reporting the claim and they were on the phone telling me that an engineer would be with me that day. A very satisfied customer, thank you

Nice eperience in the beginning BUT!...

Absolutely unable to contact anyone by phone, insurance job was declined following a surveyors recommendation of the break, I was happy to seek a personal quote for work, I am over 3 weeks in and I have still not had any contact or any response to chases.

Staff were rapid to respond when insurance work was possible, but they quickly dropped the ball and have been completely offline and unable to speak to since. I am unsure if this business have enough staff to maintain a smooth end to end transaction.

14th July - I emailed James after the response to my review above, he was prompt to investigate

21st July - Chased yesterday, no update on replacement frame to date, I am calling them on 0345 145 2587 and have been on the automated line for over 10 mins (no one answers)

They workers done a good job

Wait time longer than expected the two lads that fitted the new glass were great done a good job ,but what you have charged for a new panel of glass is unbelievable £300 let's hope I never have to use your company again