Eternal Roses® Bewertungen 

145
•
TrustScore 2.5 von 5

2.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Still waiting for my item. Got an email asking about my engraving but they had the wrong details. This alone took 4 days. Pointed out that the details on the order were not mine which they said woul... Mehr ansehen

Bewertet mit 3 von 5 Sternen

the roses are beautiful, they smell like real flowers, but the packaging damages their beauty, since it has a white foam stick to hold it, which covers the decorative box where the roses come. becaus... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Was a bit smaller than I had anticipated for the price, on top of having to pay a ton of duty at my doorstep as I am from Canada. No big deal however, when I opened the package one of the roses was co... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I was forced to pay an extra $100 when my roses were delivered. You could have told your customers this prior to order, but you chose not to. Not only will I never be ordering again, I will be sure to... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Geschenkeladen
  2. auch in
  3. Anbieter von Werbegeschenken
  4. Blumendesigner
  5. Geschäft für Dekoration und Inneneinrichtung
  6. Trockenblumenfachhandel

Vom Unternehmen geschrieben

Eternal Roses® brings luxury roses to everyday life by preserving real fresh roses and creating arrangements that are perfect for home decor or floral art!


Kontaktinformationen

2.6

Mangelhaft

TrustScore 2.5 von 5

145 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

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2.6

Alle Bewertungen

(145)

1 Bewertung in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I really love it except…

I really love it! Although it was delivered to the wrong neighbor, he kindly placed it on my doorstep. Now to give it to my boyfriend I really hope he loves it. It smells amazing! I almost wanted to keep it for myself ha.

16. Dezember 2021
Eternal Roses®-Logo

Antwort von Eternal Roses®

We are worry for the delivery inconvenience, but very happy that it worked out and that you have a great neighbor!

Bewertet mit 1 von 5 Sternen

Customer service is bad

The flower was not delivered as I requested. I contacted customer service who blamed on UPS. Fair enough. However, I did not receive delivery update from your company until the day after my complain. The tracking link provided to me shows (1) out to delivery and (2) expected delivery YESTERDAY. How can this be? On the tracking page, it does not show when the flower was shipped from your company, hence I know I should blame UPS. When I complained to your customer service, the rep kept telling me why it is UPS fault and the flower was shipped much earlier. Basically she was telling me that it was my fault not to choose next day over night delivery, I should have read the instruction on delivery more carefully etc. She has no sympathy at all ! I was so frustrated by how I was treated. Never order anything again for how you handled customer service!

8. Dezember 2021
Eternal Roses®-Logo

Antwort von Eternal Roses®

Hello! We have reviewed your order and your concern. We see that the UPS tracking information is full and accurate and that your order shipped in less than 24 hours. As we are not able to control events that transpire within the UPS shipping services and we do not personally deliver to your location, you may want to reach out to UPS for more detailed information. Review of the call to our company that was placed in regards to this order shows that vulgar and abusive language was used towards our staff and the call was terminated by management. While it is unfortunate that your order did not arrive on time as you had expected, the item was shipped with your chosen service in time to meet the date requested. We do apologize for any inconvenience that may have been caused by the in transit issues, but due to your abusive and aggressive comments towards our staff, we agree and wish you the best with your purchases from another company in the future. Thank you.

Bewertet mit 4 von 5 Sternen

Beautiful roses but scented without knowledge

The roses and packaging was perfect but there was no place in the ordering process where it mentioned that the roses would be sprayed with a scent. We are allergic to scents so it was very upsetting to see the beautiful roses and know it was scented. The florist said we had to choose the non-scented option and that was not an option when ordering.

7. Dezember 2021
Eternal Roses®-Logo

Antwort von Eternal Roses®

Hello! Thank you for your review and we apologize for the issue with the scent being added to your order. By default, all of our items are scented and we ask that when ordering the request for no scent be placed in the customer notes section. Again, we do apologize for this issue.

Bewertet mit 5 von 5 Sternen

My second time ordering from ETR and…

My second time ordering from ETR and I’m very satisfied with the order.

2. Dezember 2021
Eternal Roses®-Logo

Antwort von Eternal Roses®

Thank you for being a repeat customer! We truly appreciate you taking the time to tell others about your experience.

Bewertet mit 5 von 5 Sternen

Love!!!!

Super fast delivery. Arrangement arrived in perfect condition, smelled great, and was absolutely gorgeous!

21. November 2021
Eternal Roses®-Logo

Antwort von Eternal Roses®

Hello! Thank you so much for your review, we appreciate you taking the time in offering your experience with us.

Bewertet mit 4 von 5 Sternen

Thoughtful gift even for a male

It was nice but it was not delivered on the date I was originally told when I made the purchase. I got it for my son's dad as a nice gesture to let him know he's appreciated. It also didn't have the red ribbon on the box, it had a black ribbon. It only matters because red is his favorite color.

18. November 2021
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Antwort von Eternal Roses®

Hello! We do apologize for any mistakes with your order, it should have been prepared exactly as requested. We will make note of this error and work on improving this area of failure.

Bewertet mit 2 von 5 Sternen

Wasn’t the suprise I wanted

Wife had adds popping up all over her social media about this rose after I ordered it. Long story short, wasn’t a surprise. Soooo had to go out and buy her something else to go with it. Don’t know how it happend but it did and wasn’t happy about it not being a suprise

4. November 2021
Eternal Roses®-Logo

Antwort von Eternal Roses®

Hello! We are sorry to hear that your social media had this kind of advertising presence showing. This is an issue that appears due to visiting most any type of ecommerce site that is required to have tracking cookies enabled, such as ours. Ads will follow you for most online retailers after visiting their sites and if devices are shared across a common network or account, they will be affected. We do apologize that this ruined the surprise.

Bewertet mit 5 von 5 Sternen

I never leave a review…

Like the title indicates, I never leave a review. However, I felt it was absolutely necessary to leave one for Eternal Roses. I’ve ordered from them more than 5 times in the past 2-3 years and every single time they have been absolutely spot on, flawless, and have exceeded expectations. Whenever I’ve had a question or concern, the company has always been eager to help. Only if every company was run like this!!

3. November 2021
Eternal Roses®-Logo

Antwort von Eternal Roses®

Thank you so much! It is wonderful to hear that we are doing a little part that can help make your gifting experiences the very best that they can be.

Bewertet mit 1 von 5 Sternen

Sent the wrong product

Sent the wrong product, ordered a Libra rose, got a Pisces, it was a gift so it’s quite embarrassing. Emailed their support with the issue and have received no response.

1. November 2021
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Antwort von Eternal Roses®

Hello!
We have reviewed your order and see that you did request the Libra option as you have stated, however we have not been able to locate any correspondence from you in regards to this issue. Please forward the images of the incorrect product to us and we will make sure the correct one is sent out as necessary. We do apologize for any inconvenience.
Thank you.

Bewertet mit 1 von 5 Sternen

Late delivery & broken rose

Late delivery, rose was upside down in the box and broken. The rose became crusty and the petals were cracking within a week. Company wouldn’t respond for 2 weeks and have still done nothing about it. Would not suggest using this company. Extremely unhappy.

1. November 2021
Eternal Roses®-Logo

Antwort von Eternal Roses®

Hello! We have reviewed your order and see that we reached out to your phone number on file and have sent an email, both within 3 days of the reported issue. We do apologize for any damage that may have occurred with your order and offered to assist as best we can. If you still wish to have this issue looked into, please contact our Customer Service team at CustomerService@eternalroses.com.
Thank you.

Bewertet mit 5 von 5 Sternen

I can’t begin to express the joy that…

I can’t begin to express the joy that my sister-in-law felt on her 70th Birthday when she opened the eternal rose in the most beautiful keepsake gift box and told me the rose scent instantly filled her mind with moments of her wedding day when she carried a bouquet of roses (the same color) and of her mom who loved the scent of roses so often had them in her home. Thank you for blessing her with this treasured gift.

26. Oktober 2021
Eternal Roses®-Logo

Antwort von Eternal Roses®

That is a great story and we are very happy that your gift was perfect for your sister-in-law! We truly enjoy being a small part of such a great event!

Bewertet mit 5 von 5 Sternen

Last minute Eternal Roses purchase

I had an amazing experience with Eternal Roses! Jazmine was extremely helpful over the phone and very patient. They even accommodated me during their off day. The owner gave me my order but double checked if it was correct first which was greatly appreciated as he made 2 quick adjustments. The roses are beautiful and very potent. I smell them every time I walk into my room, it was even better than expected and affordable which made it a perfect encounter.

25. Oktober 2021
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Antwort von Eternal Roses®

We are so glad that your experience with us was "amazing!" Thank you for taking the time to provide these very kid words, we truly appreciate it.

Bewertet mit 5 von 5 Sternen

Perfect Gift

This was my fourth purchase from Eternal Roses. I love how easy it is to order. The roses are so beautiful and with such amazing colors.
Love giving these as gifts, I even bought one as a gift for myself.

23. Oktober 2021
Eternal Roses®-Logo

Antwort von Eternal Roses®

Wonderful! We are very happy that we can offer something that you enjoy and are able to gift to others.

Bewertet mit 5 von 5 Sternen

First time buyer

I purchased this jewelry box with 4 buds and the presentation and packaging was amazing! It arrived intact, although I wish there was an option to order a gift box/bag instead of only a card.

Aside from that, a nice card with care instructions would be appreciated. The recipient may not be aware how to care for the eternal roses, so it is best to include a small how-to care card.

Aside from those two points, amazing product, great shipping care and handling. Overall very happy with my purchase.

22. Oktober 2021
Eternal Roses®-Logo

Antwort von Eternal Roses®

Thank you for your review! We appreciate your ideas and input and will do our best to implement your suggestions!

Bewertet mit 5 von 5 Sternen

Beautiful and vibrant color

Beautiful and vibrant color, and extremely fragrant. Delivered on day requested.

Great experience.

21. Oktober 2021
Eternal Roses®-Logo

Antwort von Eternal Roses®

Thank you so much for your kind words, we truly appreciate it!

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