Eternal Roses® Bewertungen 

145
•
TrustScore 2.5 von 5

2.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Still waiting for my item. Got an email asking about my engraving but they had the wrong details. This alone took 4 days. Pointed out that the details on the order were not mine which they said woul... Mehr ansehen

Bewertet mit 3 von 5 Sternen

the roses are beautiful, they smell like real flowers, but the packaging damages their beauty, since it has a white foam stick to hold it, which covers the decorative box where the roses come. becaus... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Was a bit smaller than I had anticipated for the price, on top of having to pay a ton of duty at my doorstep as I am from Canada. No big deal however, when I opened the package one of the roses was co... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I was forced to pay an extra $100 when my roses were delivered. You could have told your customers this prior to order, but you chose not to. Not only will I never be ordering again, I will be sure to... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Geschenkeladen
  2. auch in
  3. Anbieter von Werbegeschenken
  4. Blumendesigner
  5. Geschäft für Dekoration und Inneneinrichtung
  6. Trockenblumenfachhandel

Vom Unternehmen geschrieben

Eternal Roses® brings luxury roses to everyday life by preserving real fresh roses and creating arrangements that are perfect for home decor or floral art!


Kontaktinformationen

2.6

Mangelhaft

TrustScore 2.5 von 5

145 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2.6

Alle Bewertungen

(145)

1 Bewertung in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

This is such a special gift

This is such a special gift. I got my centerpiece almost 4 years ago and I still love and enjoy it. It also reminds me of our 50th anniversary and the special person who bought it for us.

9. Mai 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

Wow, that is great to hear! Thank you for telling us this, we really do enjoy hearing about how people feel about the gifts they have received.

Bewertet mit 5 von 5 Sternen

Great customer service

Great customer service, communication, shipping, product, everything. I will be ordering again from here for sure.

3. Mai 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

Thank you for providing this wonderful review of our company. It truly means a lot.

Bewertet mit 5 von 5 Sternen

This is absolutely

This is absolutely, beautifully stunning! I bought this for a friend that has had a terrible, tragic loss in her life. I feel this gift couldn’t be more appropriate for this time in her life.
Thank you! I will be a repeat customer of yours!
Sincerely,
Tab

15. April 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

Thank you. We are happy that this item was fitting for your friend and hope it helps to brighten her days in some way.

Bewertet mit 1 von 5 Sternen

READ BEFORE ORDERING

READ BEFORE ORDERING! I placed an order a MONTH in advance for it to be delivered by a certain date which was our wedding anniversary. The cost was over $250 and, as this looked like a premium service, I was sure they would deliver. They didn't. They not only shipped it out late, but when it didn't even turn up by the requested date, they don't want to refund you. They blame UPS who only received it a day or two before when it needed to be delivered. I now have to go through my CC company to get a refund on this POC. Avoid and choose a different company to mark your occasion!

7. April 2022
Bewertung ohne vorherige Einladung
Eternal Roses®-Logo

Antwort von Eternal Roses®

Thank you for letting us know. We will look into your issue and see what may be done to correct it. Thank you!

Bewertet mit 1 von 5 Sternen

I am very disappointed in Eternal Roses…

I am very disappointed in Eternal Roses as we have ordered frequently from them before and it was always perfect. I ordered a blue velvet evil eye gift box on March 23rd for a friend’s birthday. It was to be delivered on March 29th and I haven’t received it. I followed up with their chat team on Saturday the 2nd and it sounds like their website did not charge me a shipping fee which was not my fault and they did not reach out to me for additional funds so they didn’t fulfill the order. I was told that they would make one and I still have not received a delivery confirmation email and my credit card has been charged for a product that I do not have. I left a voicemail with their customer service. This is very disappointing.

The response from eternal roses that is not professional and inappropriate due to the fact that I had to reach out to them on April 2nd and again today. I had to ask repeatedly when my arrangement would ship and I got a response AFTER I reviewed on trustpilot. Throughout this whole process I received odd responses from eternal roses with unclear answers. An apology and an acknowledgment of my frustration would have worked wonders from eternal roses.

5. April 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

Your review of our service is unfortunately not entirely full of truthful statements. As we have been in contact with you since the issue with the shipping charge was noticed and your item had shipped on the 2nd at our cost due to the technical error you have mentioned. Prior to your posting of this review, you spoke with our team via chat and they updated you yet again with the status of your item. Providing a review is something we appreciate when the true nature of the issues you may have encountered are told, positive or negative. We have done all that we can do to correct the issue for you and yet you still felt that it is necessary to write about us in a negative way. We wish you better service with your future online purchases and hope that you always have a perfect experience.

In response, we have record of contact with you discussing your shipping options which you were abrupt and informed us that you would not pay for any shipping due it being a mistake on our part, we had not asked for you to pay at any point as we did see the issue was on our part. Your issue was unfortunate and we do apologize for the inconvenience, however we have done what we could to correct the issue in the best way possible for you.

Bewertet mit 5 von 5 Sternen

Perfect first-time purchase

First-time purchase. It was a PERFECT experience! Beautiful arrangement, super well-packed. I will definitely be a return customer!

28. März 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

Thank you for letting us know about your experience with us! We appreciate knowing that we met your expectations.

Bewertet mit 3 von 5 Sternen

Lacking sterling mark, rough looking rose.

Ordered a black rose in the clear display box. Other than the rose looking a roughed up, very good service. But I feel that for the price I paid the rose should be in better condition. The other issue is that I ordered the large stone baguette necklace (yes I know cz isn’t worth anything). The add claims that the necklace is in 100% sterling (which is why I ordered it) it’s gold colored with no sterling mark. Support request were not responded to. I will now have to buy a silver test kit to detriment the authenticity of the metal. Otherwise it will be returned as it’s not worth $90 otherwise.

2. März 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

Thank you for letting us know about your issue. We will pass this along to customer support and have them contact you as soon as possible.

Bewertet mit 5 von 5 Sternen

The flowers are great!

The flowers are great, pretty, and smell very nice!

My girlfriend loved them very much. Delivery was efficient. I don't really have anything particular to add. They are pricey but very much quality.

28. Februar 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

Thank you for taking the time to let us know!

Bewertet mit 1 von 5 Sternen

After my first order was distorted…

After my first order was distorted during shipping the company did nothing to help me resolve the issue.

24. Februar 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

Hello and thank you for reaching out to us. We have reviewed your order and see that you were offered items to repair your order which was accepted. As the items have shipped out to you this past week, they should arrive soon. Please note that we did provide service to you, which you did not state in this review. We apologize for the issues, but please be honest when telling others about your experiences. All the best.

Bewertet mit 2 von 5 Sternen

Disappointed

Was a bit smaller than I had anticipated for the price, on top of having to pay a ton of duty at my doorstep as I am from Canada. No big deal however, when I opened the package one of the roses was completely torn out and pedals everywhere. I replied to one of the initial managers/owners email they sent to express my concern, but I have not heard back.

22. Februar 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

Thank you for letting us know about your experience. We will do our best to improve as per your review and will follow up with customer service regarding your issue.

Bewertet mit 5 von 5 Sternen

Absolutely amazing!

Absolutely amazing!! Ordered for Valentine’s Day 2022 and could not be any happier. I was so happy, I went back and ordered 4 other items. I figured there was no way I’d get them by the 14th (ordered on the 11th)… Eternal Roses made sure that I got my delivery THE NEXT DAY!! Truly a great product and experience 👍

21. Februar 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

Thank you for your review! We appreciate all of the things you have said and are very happy that we could be a part of your holiday.

Bewertet mit 5 von 5 Sternen

I was initially a skeptic but quickly learned differently.

Initially I was skeptical of this... after all, how could LIVING ROSES live and stay fresh and fragrant for a year or more, without needing water, care, fertilizer, and additional care. Then I met a friend who once bought her mom a single rose from Eternal Roses, and two years later that single rose is still blooming and smelling wonderful on her mother's desk. I was sold, purchased the largest presentation possible, and my fiancé LOVED receiving it for Valentine's Day. Am looking forward to ordering another Eternal Roses display when a future event calls for the moment.

21. Februar 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

That is a great story! Thank you so much for sharing it with us!

Bewertet mit 5 von 5 Sternen

My friend hasn’t received her gift just…

My friend hasn’t received her gift just yet, it’s not due until the 26th, her birthday so can I let you know then?

16. Februar 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

Well, we are not sure how the review request was sent to you so early, please let us know if you have any issues.

Bewertet mit 3 von 5 Sternen

Beautiful flowers but packaging could…

Beautiful flowers but packaging could be better. When I opened the package, many of the flowers had their pedals fallen off during shipping.

16. Februar 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

Thank you for letting us know about this issue. We apologize if there were any issues that may have been caused during transit to your destination.

Bewertet mit 1 von 5 Sternen

I paid for package to be delivered at a…

I paid for package to be delivered at a certain date and it got delivered 2 days later. Why would you give an option on desired delivery date if it won't be fulfilled on such date??

16. Februar 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

Hello. We will apologize for any confusion, however our calendar option notes that the dates of delivery are estimated, not guaranteed. As an item that is ordered after business hours cannot be processed until the next business day, it may not be feasible to meet the requested date when a Friday evening purchase is made requested Monday delivery. The shipping options provided during checkout show the transit times when selecting, this allows a customer to pick the shipping option that is best suited to their needs. The Shipping and Returns page on our website does discuss this in more detail. Thank you.

Bewertet mit 5 von 5 Sternen

They always deliver on time

They always deliver on time, and the roses are beautifully preserved!

15. Februar 2022
Eternal Roses®-Logo

Antwort von Eternal Roses®

Thank you! We appreciate you taking the time to let us know about your experience.

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