Must admit my alarm has worked fine for 4 years, until lately that has been a bit of a challenge, however after changing the code on everything and by doing so realising the bell battery was totally... Mehr ansehen
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Das sagen Bewerter
I’ve had a couple of issues with my ERA solar alarm system and spoke to Kush on the helpline. On both occasions he talked me through the solutions in a concise and easy to understand way which resolv... Mehr ansehen
Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... Mehr ansehen
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... Mehr ansehen
Unternehmensdetails
- Sicherheitsausrüstungsgeschäft
- auch in
- Anbieter von Sicherheitssystemen
- Baumarkt
- Eisenwarenhandel
- Fachhandel für Einbruchalarmsysteme
- Schlösseranbieter
Über ERA Protect
Vom Unternehmen geschrieben
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Vom Unternehmen geschrieben
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Kontaktinformationen
Valiant Way, Coven, WV9 5GB, Wolverhampton, Vereinigtes Königreich
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4.2
Gut
1753 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 58 % seiner negativen Bewertungen beantwortet
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A great concept but improvements to the app are needed
Overall I like the product but there are a few glitches in the app that need to be resolved
1st one is the app logs out on its own quite randomly and it doesn’t work with Face ID and the password field doest load you saved password which is annoying
Auto Unlock is intermittent
It would be a great feature if your phone could be the RFID card for access
24. Juli 2025
Antwort von ERA Protect
Dear David,
Thank you for your feedback.
The ERA Smart Home app does have the functionality where the app will open using Face ID, to enable this please go to Account Settings, choose Security and then select Enable Biometrics.
Once you are logged in on the app, there shouldn't be a reason where you are logged out, the only reason this would happen is if someone else logs in using the same credentials on another device. If there are multiple users, we recommend setting up additional users.
Due to the radio frequency used for the Smart Universal Handle, it is not possible at this time for mobile handsets to be used.
Kind regards,
Sumier
Very helpful over the phone.
Very helpful over the phone.
Kaush assisted me with a couple of questions, and all was resolved.
Top marks!
24. Juli 2025
Antwort von ERA Protect
Hi,
Thank you for your feedback.
It is pleasing to read that we were able to provide you with the necessary information.
Please don't hesitate to contact us if you require any further assistance.
Kind regards,
Sumier
I would review it but it didn’t arrive…
I would review it but it didn’t arrive and I’ve emailed you to ask where it is and 4days later I’m still waiting for a reply. Now you’re asking me to leave a review 🤔🤔
29. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Dear Simon,
Thank you for your feedback.
I have checked the tracking for your order, and our records indicate your order was signed for on 22 July 2025.
If you required further assistance, please contact our helpdesk on 0345 257 2500 or help@eraprotect.com
Kind regards,
Sumier
Awesome bit of kit!
I bought this lock after seeing the same in use at a friend's.
I originally bought a Yale but after it not working correctly and constantly dropping connectivity, even customer care didn't know (weren't bothered) I went for Era.
It was simple to fit with easy, clear instructions and connected via the app first time, and very soon the whole family were on the app and had their fingerprints installed. Only been in a week, but perfect so far!!
10. Juli 2025
Antwort von ERA Protect
Hi Dan,
Thank you for your feedback.
I am glad the Universal Smart Handle meets your needs and is an improvement on your previous handle.
Please do not hesitate to contact us if you require any further assistance.
Kind regards,
Sumier
Looked on amazon for a wireless alarm…
Looked on amazon for a wireless alarm system for my garage and room above, saw these and liked the look of them for 199 quid, but looked on era web page to find the 50 quid cheaper, so took a punt, arrived in really quick time well packaged with good instructions. Withing 30 mins maybe less the whole system was up and running great product easy to use recommended
26. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Hi Mark,
Thank you for your feedback.
I am glad that the ERA Protect Alarm meets your needs, and you found it straightforward to install and use.
Please do not hesitate to contact our helpdesk if you require any further assistance.
Kind regards,
Sumier
ERA Protect system
Use ERA products before and always found them good value.
I had mistakingly ordered some accessories that were not compatible with my ERA Protect system.
Tech support were very helpful in resolving the issue.
The system was easy to install but instructions could be more informative.
The App is the only way to set up the system and adding devices is easy.
The App can be confusing to navigate and is fairly basic.
As yet I have not found how to test system without setting off alarm.
7. Juli 2025
Antwort von ERA Protect
Dear Nick,
Thank you for your feedback.
I am glad we were able to assist resolve your query.
The instructions were developed in conjunction with users, to be as informative as possible. If you would like to provide further detail you feel is missing, please send this to help@eraprotect.com.
The ERA Protect system does not have a test mode, this is due to how the frequency on the alarm system works.
Please do not hesitate to contact us if you require further assistance.
Kind regards,
Sumier
Finger print unreliable
Installation was fairly easy, setup of the wifi took a few goes. The finger print is a bit unreliable, and it doesn't always lock first time. There are probably better locks on the market.
24. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Dear Neil,
Thank you for your feedback.
It is pleasing to see that you were able to install the handle without any issues.
I am sorry that you have found issues with the fingerprint sensor, and the locking of the handle. Please reach out to our helpdesk on 0345 257 2500 or email help@eraprotect.com and a member of the team will assist.
Kind regards,
Sumier
Reassuringly good tel support if ever needed
The telephone support line for Era was brilliant, got through to a support member without delay or twenty questions answerphone nonsense. The guy I spoke to was really on the ball and solved the problem I was having connecting my wireless siren to the control pad in a matter of seconds.
Amazing support and top quality alarm systems.
Thank you
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Dear John.
Thank you for your feedback.
It is great that a member of the helpdesk team were able to provide support and assist you resolve your issue.
Please do not hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
A very versatile and professional alarm…
A very versatile and professional alarm system. Fantastic Era support team (Kaush) who gave advice and guidance to ensure my system was operating at its peak. The end result is a comprehensive security system that has provided faultless service and peace of mind.Thank you
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Dear Terry,
Thank you for your feedback.
It is great that Kaush was able to assist you with your query, and ensure everything is working correctly.
Please do not hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
I like not using keys
I like not using keys.
Sometimes the fingerprint doesn’t work first time and also the lock
Doesn’t always activate when locked, you have to lift and lock twice for it to engage. Which is disappointing.
27. Juni 2025
Antwort von ERA Protect
Dear Mark,
Thank you for your feedback.
As the fingerprint is a captive sensor, as much as possible your finger and sensor do need to be dry. When you added your fingerprint to the handle, it is very important your finger is in a vertical position when it is added, and that the whole sensor is covered.
The handle should only have to be lifted once to initiate the lock process, if it is having to be lifted twice, then this could indicate a time issue, or possibly that the handle is being released too quickly from the upwards motion.
If you need to discuss this further please reach out to the helpdesk on 0345 257 2500 or help@eraprotect.com.
Kind regards,
Sumier
The support for ERA was fantastic
The support for ERA was fantastic. I had some difficulty fitting the lock due to existing door mechanism being old. Guys came out and supported me in resolving the issue.
27. Juni 2025
I've been invited to review my recent…
I've been invited to review my recent experience of dealing with this company. I can't fault the service I received - I ordered a replacement exterior siren battery pack online and received it within a couple of days. It's installed and it works. On the downside, I only realised the old battery pack had failed when I noticed it had stopped flashing and I was under the impression that the app should have warned me. It's a cr@p app that doesn't do very much. Another criticism I have is that their product range is miniscule and whereas I'd like to have an exterior camera linked to my system, I don't seem to be able to purchase one. On the other hand, when I had logging on issues a short while ago, I telephoned them and it got sorted within a couple of hours.
23. Juni 2025
Support and sales department failure
Contacted ERA regarding an existing smart lock with a fault, they never confirmed if spares are available or whether they could recommend a current product to replace it.
The lock was replaced due to lack of communication from ERA. Not very good customer service.
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Dear Dave,
Thank you for your feedback.
I have responded to your review previously added.
Kind regards,
Sumier
Smart Universal Door Handle
My Blusafe Origin Smart needed replaced but the price has doubled.
The Era Smart Universal Door Handle as all the same features and was as easy to fit
The major bonus with this lock is the geolocation unlocking -as long as I have got my phone on me the door unlocks as get close to it.
Credit card sized key cards to fit in a wallet would be great.
I would recommend this lock.
17. Juni 2025
I asked the help desk to give me some…
I asked the help desk to give me some basic information NOT in the user manual and all they did was to refer me back to the user manual. On further enquiry THEY IGNORED ME. It has now been nearly 2 weeks and there has been NO CONTACT. Don't bother with this company.
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Dear Brian,
Please accept my apologies for the delay responding to your review.
The service you have received is definitely not what we aspire to.
In your case, if the wiring of the doorbell doesn't match the diagram in the user manual, you should have been referred to contacting a qualified electrician, as we are not qualified to give that information.
The ERA Protect Video Doorbell, needs voltage at the location of the doorbell of between 8V - 24V, however depending on your current wiring, may not be suitable as is.
Once again, I am sorry for the service you have received on this occasion. Please contact help@eraprotect.com and in the subject line add FAO of Customer Support Manager and we can look into the issue further for you.
Kind regards,
Sumier
Setting up has too many complication
Setting up has too many complication , i had a smart challenger before , a cheaper alternative but far easier to get working .
13. Juni 2025
Antwort von ERA Protect
Dear Richard,
Thank you for taking the time to leave your feedback.
I am sorry to read that you found the set up of your alarm system to be complicated. When the ERA Protect alarm system was launched, our aim was for it be straightforward to install and use.
If you do require support, please contact our helpdesk on 0345 257 2500 or help@eraprotect.com and a member of the team will assist.
Kind regards,
Sumier
Paid for premium service,you sent the…
Paid for premium service,you sent the wrong token and ignored my request for assistance.
13. Juni 2025
Antwort von ERA Protect
Dear David,
I am sorry that you have not received the expected level of service.
According to the information I can see, you placed an order on Thursday 12 June, for a subscription code, and this was emailed to you with instructions on Friday 13 June, from the details provided on the order.
I have found that you sent a support ticket from a different email address on 20 June 2025, and this was responded to on the same day, with an alternative subscription code.
In this instance, we have not ignored requests for assistance, and apolgise that you feel this way.
Kind regards,
Sumier
Item arrived promptly and to the…
Item arrived promptly and to the correct specification.
11. Juni 2025
Good Product
Prompt delivery. Product well made fairly easy to install.
Does the job & any problems tech help is very good which makes a change with companies these days.
5. Juni 2025
Antwort von ERA Protect
Hi Paul,
Thank you for your feedback.
I am glad we have been able to assist you and you are happy with your order.
Please let us know if you need further assistance.
Kind regards,
Sumier
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