Must admit my alarm has worked fine for 4 years, until lately that has been a bit of a challenge, however after changing the code on everything and by doing so realising the bell battery was totally... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I’ve had a couple of issues with my ERA solar alarm system and spoke to Kush on the helpline. On both occasions he talked me through the solutions in a concise and easy to understand way which resolv... Mehr ansehen
Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... Mehr ansehen
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... Mehr ansehen
Unternehmensdetails
- Sicherheitsausrüstungsgeschäft
- auch in
- Anbieter von Sicherheitssystemen
- Baumarkt
- Eisenwarenhandel
- Fachhandel für Einbruchalarmsysteme
- Schlösseranbieter
Über ERA Protect
Vom Unternehmen geschrieben
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Vom Unternehmen geschrieben
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Kontaktinformationen
Valiant Way, Coven, WV9 5GB, Wolverhampton, Vereinigtes Königreich
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4.2
Gut
1753 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 58 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von ERA Protect
Dear Alan,
Thank you for your feedback.
It is pleasing to read that our helpdesk were able to assist you successfully.
Please do not hesitate to contact us if you require further assistance in the future.
Kind regards,
Sumier
Best for security and reliability.
10. März 2025
Antwort von ERA Protect
Dear Mr Jaleel,
Thank you for your feedback.
I am glad you are happy with your order.
Please do not hesitate to contact us if you require further assistance in the future.
Kind regards,
Sumier
No problems quick delivery alarm back…
No problems quick delivery alarm back working.
18. September 2025
Antwort von ERA Protect
Hi,
Thank you for taking the time to leave your feedback.
I am glad your order arrived in a timely manner.
If you do require assistance in future please do not hesitate to contact us.
Kind regards,
Sumier
Unless you're an IT whizz - don't buy
After nearly a week struggling to get it up and running, we're still without an alarm. Even when it says it's disarmed the alarm still goes off at random. Also it doesn't respond instantly to being turned off. It's a complete nightmare and, for us, it's been a total waste of money.
15. September 2025
Antwort von ERA Protect
HI,
I am sorry that you have experienced some issues with the alarm system, and the inconvenience caused.
We have designed the alarm system and the app, so that it is straightforward to use.
Please contact our helpdesk on 0345 257 2500 or help@eraprotect.com where one of the team will help resolve the issues you have experienced.
Kind regards,
Sumier
I'm pleased with my new alarm system
I'm pleased with my new alarm system, I did however struggle with the instructions for the product as they were printed in very light grey typeface, products appear well made, my only other gripe would be the courier company who gave me completely the wrong information, so not professional at all.
16. September 2025
Antwort von ERA Protect
Dear James,
Thank you for taking the time to leave your feedback.
The user manual were created in line with our colour palette for ERA Protect. I will provide your feedback to our team members responsible for the design of our user manuals.
I am sorry that you received incorrect information from our courier company, if you wish to discuss this please contact help@eraprotect.com or call us on 0345 257 2500.
Kind regards,
Sumier
Antwort von ERA Protect
Hi Stuart,
Thank you for your feedback.
I am glad that your products are working as expected.
Please let us know if you require any assistance in the future.
Kind regards,
Sumier
I have used this kit in the past but…
I have used this kit in the past but this time I have had nothing but problems the hub wasn’t activated before being sent out and all the window contact sticky pads fell off within 24hours the tape came off the pads
26. August 2025
Antwort von ERA Protect
Dear Andy,
Thank you for your feedback.
I am sorry that you experienced an issue with your alarm kit and the inconvenience caused.
Our hubs are normally ready to work as soon as they are connected to a router, and on occasion there is an issue, a factory reset will normally resolve the issue.
The 3M sticky pads are designed to be used on the majority of surfaces, as long as it has been cleaned, and dry before application. In the event this doesn't resolve the issue, they may need to be fitted with screws.
Please contact our helpdesk on 0345 257 2500 or help@eraprotect.com for further assistance if required.
Kind regards,
Sumier
Relatively easy to set up functions are…
Relatively easy to set up functions are good for what I need. So far no complaints
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Hi Tim,
Thank you for your feedback.
Kind regards,
Sumier
Very happy with the service team and…
Very happy with the service team and Jacqueline was very helpful explaining any questions that I had. Excellent customer service.
19. August 2025
Antwort von ERA Protect
Hi Mick,
Thank you for your feedback.
It is pleasing to read that you are happy with the service provided.
Please do not hesitate to contact us if you require further assistance.
Kind regards,
Sumier
Very pleased with the way the alarm works
Very pleased with alarm system setting it up was straightforward
18. August 2025
Antwort von ERA Protect
Hi Linda,
Thank you for your feedback.
I am glad the alarm system meets your needs.
Please let us know at help@eraprotect.com or 0345 257 2500 if you require any further assistance.
Kind regards,
Sumier
Good tech support
I had ordered the wrong motion sensors, the tech guys immediately understood my problem. A return was instigated and a full refund issued.
11. Juli 2025
Antwort von ERA Protect
Hi Stuart,
Thank you for your feedback.
We always try to help when mistakes happen, glad this has been sorted for you in a timely manner.
Kind regards,
Sumier
Excellent customer support.
Had issues with my outside alarm box after 7 years. Phoned the ERA helpline and got through to an advisor immediately. The advisor talked me through some tests after which it was concluded that the sounder had failed. Ordered a new box and now all set up and working again.
11. August 2025
Antwort von ERA Protect
Hi Rob,
Thank you for your feedback.
Our helpdesk in the vast majority of cases will assist and advise of the issue. I am glad on this occasion we were able to provide a resolution.
Kind regards,
Sumier
Excellent quality coupled with a superb…
Excellent quality coupled with a superb after sales back up .
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Hi Michael,
Thank you for your feedback.
Kind regards,
Sumier
Easy as quick access to the customer…
Easy as quick access to the customer support people
30. Juli 2025
Nothing works there was a faulty hub…
Nothing works there was a faulty hub the replacement still has not arrived. I am not happy with the company!!!
1. August 2025
Sent the product out rapidly
16. Juli 2025
Antwort von ERA Protect
Hi,
Thank you for your feedback.
I am pleased your order was received in a timely manner.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
Over a week since ordering...nothing
28. Juli 2025
Antwort von ERA Protect
Dear Miss Sutcliffe,
I am sorry there has been a delay with your order.
I have checked our records, and it does look like there has been an issue with your order being sent to our warehouse for despatch.
Looking at the order, I can see it was despatched yesterday, and is showing as being out for delivery today 5 August 2025.
I am sorry for any inconvenience caused.
Kind regards,
Sumier
Must Buy
Quick service. Good quality and easy installation. Looks expensive and real .
28. Juli 2025
Antwort von ERA Protect
Dear Susan,
Thank you for your feedback.
I am glad your order has met your needs.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
Antwort von ERA Protect
Dear Michael,
Thank you for your feedback.
I have spoken with my colleagues on our helpdesk, and it looks like you have an incompatible lock which is not suitable for the ERA Smart Universal handle.
I am sorry for any inconvenience caused.
Kind regards,
Sumier
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