Must admit my alarm has worked fine for 4 years, until lately that has been a bit of a challenge, however after changing the code on everything and by doing so realising the bell battery was totally... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I’ve had a couple of issues with my ERA solar alarm system and spoke to Kush on the helpline. On both occasions he talked me through the solutions in a concise and easy to understand way which resolv... Mehr ansehen
Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... Mehr ansehen
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... Mehr ansehen
Unternehmensdetails
- Sicherheitsausrüstungsgeschäft
- auch in
- Anbieter von Sicherheitssystemen
- Baumarkt
- Eisenwarenhandel
- Fachhandel für Einbruchalarmsysteme
- Schlösseranbieter
Über ERA Protect
Vom Unternehmen geschrieben
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Vom Unternehmen geschrieben
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Kontaktinformationen
Valiant Way, Coven, WV9 5GB, Wolverhampton, Vereinigtes Königreich
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4.2
Gut
1753 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 58 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Miss-leading advertising of window/door…
Miss-leading advertising of window/door sensor. Item returned for credit. Unfortunate as it sounded a good idea.
7. Januar 2025
Antwort von ERA Protect
Dear Will,
Thank you for your feedback.
I am sorry that you feel the advertising for the window/door sensor has been misleading.
The full description for the product does state that it compatible with a hub, and in this case we have not advertised the product incorrectly.
As you requested we have now arranged for a refund to be processed to you.
Kind regards,
Sumier
Smart lock does not work consistently
Smart lock was delivered promptly and instructions were easy to understand making installation straightforward. Unfortunately the fingerprint sensor and key fobs just did not work consistently. Often this meant the worry of being locked out and so didn’t give me the peace of mind needed to ensure I would be able to get in and out of my house securely.
I spoke to customer services who were helpful and provided a return reference number and address to post back for a full refund. I did however have to pay a considerable postage to return the product which was not great.
Lock was returned by Royal Mail special deliver and I am still waiting for refund to go to my account
In light of the worry about being locked out due to the lock not working consistently o could not recommend this product and have gone back to a normal lock and key for complete peace of mind.
17. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Dear Richard,
I am sorry that you experienced an issue with the Universal Smart Handle, and the inconvenience caused.
Before the Universal Smart Handle was launched, the handle went through extensive testing to ensure the app and hardware worked correctly.
The handle itself is designed to work with 95% of lift to lock mechanisms in the UK marketplace, so it is disappointing to see it didn't perform for you.
As you have now returned the handle, it is not possible for us to troubleshoot any further to help resolve the issues you experienced.
Kind regards,
Sumier
All I can when setting up a ERA PROTECT…
All I can when setting up a ERA PROTECT ALARM and come across a difficulty RING THE ERA HELP LINE AND SPEAK TO KUASH ,WE DID ,NO RUSH JUST EXPLAINED WHERE WHY WERE FINDING DIFFICJLTY AND INSTUCTED HOW TO SOLVE IT.JOB DONE ,ALARM DOING WHAT IT SHOULD ,HAPPY CUSTOMER THANK YOUR KUASH..
25. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Hi Colin,
Thank you for your feedback.
I have given your feedback to Kaush, and it is pleasing to see he was able to assist you.
Please do not hesitate to contact us in future.
Kind regards,
Sumier
Antwort von ERA Protect
Hi Kudret,
Thank you for your feedback.
It is great to see our alarm system meets your needs and helps keep you safe.
Please let us know if you require any assistance in the future.
Kind regards,
Sumier
Great technology, BUT....…
The alarm technology and the app are great. The only reason you didn't get 5 stars was the quality of the screws supplied with the alarm kit. The screws for hanging the sirens were so soft, they stripped during installation and had to be replaced. The screws supplied with the door sensors had heads that were too wide and distorted the mouldings preventing them clipping together. These too had to be replaced.
13. Januar 2025
Antwort von ERA Protect
Hi Robert,
Thank you for your feedback.
I am glad the alarm has met your needs. Your feedback for the screws has been provided to our Products Team for future reference.
Please let us know if you need further assistance.
Kind regards,
Sumier
Shocking misrepresentation as a smart…
Shocking misrepresentation as a smart lock. The app is worse than useless. Using 92% of my battery in battery saver mode and has not managed to auto unlock once.
Notifications about lock status are pure fiction.
ERA offered to help and then disappeared completely.
If you want a fingerprint lock this is OKish. It is absolutely not a smart lock.
31. Dezember 2024
Antwort von ERA Protect
Dear Daniel,
I am sorry that you experienced an issue with the Smart Universal Handle and the ERA Smart Home app.
We have checked our applications, and cannot see that we have an issue with excessive battery usage, and this isn't something that has been reported by other users.
Our testing that took place during development, and which continues show that push notifications are sent when the handle is unlocked using your fingerprint, however you need to ensure that the Wi-Fi bridge is installed as well.
Looking at our records, I can see that we were in contact with you, and cannot see that we stopped responding to you.
We aim to provide a great level of customer service to all of our customers, and I am sorry that you feel this has not been the case.
Kind regards,
Sumier
Quick response
Quick and easy ordering. Responded well with delivery on time. Already have this and very good quality at competitive price.
8. Januar 2025
Antwort von ERA Protect
Hi George,
Thank you for your feedback.
I am glad that we have been able to meet your needs when ordering from us.
Please don't hesitate to contact us in future.
Kind regards,
Sumier
Antwort von ERA Protect
Dear Reza,
I am sorry that you have experienced an issue and the inconvenience caused.
So we can assist, please contact our helpdesk on 0345 257 2500 or help@eraprotect.com.
We look forward to hearing from you soon.
Kind regards,
Sumier
I have had response alarm systems for…
I have had response alarm systems for many many years and they have been brilliant. Bought this new era protect system about 2 years ago . Battery in the siren is dead already although this could be down to the amount of faulty sensors I have had . Replaced nearly all of them . The hub is so quite it can go of in the middle of the night and I can't here it . It does send you a message to your phone to tell its been activated but this doesn't always wake you . I don't normally do reviews but I do feel disappointed in this alarm .
17. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Dear John,
Thank you for your feedback.
I am sorry that you are not happy with your ERA Protect system, and the issues you have experienced so far.
Regarding your faulty sensors, this wouldn't lead to your battery in the siren to expire so quickly.
Please contact our helpdesk at help@eraprotect.com and they will be able to look into this for you, and work with you to resolve this.
Kind regards,
Sumier
Prompt delivery and straightforward installation.
Prompt delivery and straightforward installation. I had difficulty connecting the keypad, but this was resolved quickly by the very hepful technical team. The system works perfectly. This is the fourth ERA alarm that I have installed, 2 at my house and 2 at my daughters.
30. Oktober 2024
Antwort von ERA Protect
Hi,
Thank you for taking the time to leave your feedback.
It is pleasing to read that you are happy with your alarm system, and that our helpdesk was able to assist you with your keypad issue.
Please do not hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
Antwort von ERA Protect
Hi Liz,
Thank you for taking the time to leave your feedback.
Great to see your order delivered in a timely manner.
Please let us know if we can be of use in future.
Kind regards,
Sumier
Antwort von ERA Protect
Hi,
Thank you for your review.
We are glad that you found our website easy to navigate.
Please let us know if we can be of assistance in the future.
Kind regards,
Sumier
Antwort von ERA Protect
Hi Kevin,
Thank you for your feedback.
I am glad that your item arrived in good time.
Please let us know if you require any assistance in future.
Kind regards,
Sumier
I didn’t like the delivery cost of…
I didn’t like the delivery cost of £4.99 for 1x 3.7V 1800mAh Rechargeable Lithium Battery which I think is extortionate and delivery was very slow and no tracking
11. November 2024
Antwort von ERA Protect
Dear George,
Thank you for taking the time to leave your feedback.
We do normally send tracking information via email, and I am sorry that on this occasion this was not delivered to you.
We constantly review our delivery costs, and keep them as low as possible.
Please do not hestiate to contact us if you require any further assistance.
Kind regards,
Sumier
Good Service Great Product
I ordered 2 spare remotes for my ERA Protect alarm, they work fine and so easy to configure. Just a little on the expensive side for what they are.
9. November 2024
Antwort von ERA Protect
Hi Paul,
Thank you for your feedback.
I am glad that you are happy with your purchase.
We do review the prices of our products, and aim to be as competitive as we can be.
Kind regards,
Sumier
Non existent aftercare DO NOT BUY!!
Non existent aftercare. You buy these products, get led around the houses and told you would get a callback. They then say they have no records of even dealing with you! You then raised your concerns and told me you need to get your money back from the retailer that you purchased from rather than trying to resolve the issues. They know these systems do not work and they have faulty apps!
7. November 2024
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Dear Mark,
Thank you for your review.
When you left your original 1* review, I was not able to locate your details, and asked that you contact our helpdesk by email with your contact details.
I contacted you on the details provided, and advised that I was not able to find any previous contact information from you, and if you had information which would help me to find what had happened previously so I could help resolve.
During the call, you stated that the goods are not fit for purpose, and that you wanted a refund. When I found that you didn't purchase the products from us directly, you would need to contact those retailers to obtain a refund.
As mentioned on the call, we have been selling ERA Protect products for over 4 years, and based on our own and independent testing disagree about the products being fit for purpose.
Our apps on occasion can stop working correctly, and in most circumstances will be resolved by reinstalling the app, or the issue referred to our developers to resolve.
Overall we do offer customer service that our customers are happy with, and this is reflected in our ratings on Trustpilot.
If you wish for our helpdesk to resolve the issues you have experienced please contact them on 0345 257 2500.
Kind regards,
Sumier
Era has been very helpful
Era has been very helpful, i have called twice and the operative was incredibly helpful even late on a Saturday afternoon. I ordered a battery which arrived very soon after i ordered.
24. Oktober 2024
Antwort von ERA Protect
Hi,
Thank you for your feedback.
It is very pleasing to see you received exceptional service, and your queries were resolved.
Please do not hesitate to contact us in future if you requrie further assistance.
Kind regards,
Sumier
Always very helpful
Always very helpful, only had a couple of issues, but sorted quickly.
21. Oktober 2024
Antwort von ERA Protect
Hi Chris,
Thank you for your feedback.
Glad that we were able to assist you.
Kind regards,
Sumier
easy to install and operate
23. Oktober 2024
Antwort von ERA Protect
Hi John,
Thank you for your feedback.
Great to see you were able to set up your order with ease.
Please let us know at help@eraprotect.com or 0345 257 2500 if you need assistance in the future.
Kind regards,
Sumier
Once a problem arose customer service…
Once a problem arose customer service was excellent, I had problems upgrading my hub as it was in Portugal and I was in the uk, they sent a replacement hub the next day, once explained to Kaush we waited until I returned to Portugal then at a time convenient to myself he called on my mobile and walked me through the process to solve the issue,
All in all a very good service was provided with Kaush proving to be outstanding at his job,
Thank you Kaush and Era protect ⭐️⭐️⭐️⭐️⭐️
29. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Hi Derek,
Thank you for taking the time to leave your feedback.
We do take pride in the service offered to our customers, and it is great to see that Kaush has worked with you to resolve your issues.
Please let us know if we can be of assistance in the future.
Kind regards,
Sumier
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