Entry Bewertungen 63

Antwort von Entry

12. Jan. 2026

Hello Sean,

Thank you for taking the time to outline your concerns.

We appreciate the opportunity to respond and to explain how the service is presented from our side, as we understand how confusing the passport renewal landscape can feel when navigating multiple options online.

Regarding government affiliation
Entry.com is a private consultancy operated by GovAssist LLC and is not affiliated with any U.S. government agency. This information is not limited to a single location on the site. On the Entry.com homepage, we state:

“Entry is a private consultancy and is not affiliated with any U.S. government agency. We do not provide legal advice and are not a law firm. Some services are provided with the help of licensed agents.” © 2026 GovAssist LLC. All rights reserved.

In addition, throughout the application flow, including before an applicant begins entering information, each page displays the following notice:

“Disclaimer: passport.entry.com is a private service working with licensed passport couriers. We are not a government agency and do not provide legal advice.”

Before reaching the payment stage, applicants must also complete a mandatory consent and declaration step. This step cannot be bypassed. It includes the following acknowledgment:

“I understand that I am applying via GovAssist, LLC, a third-party that is not affiliated with the United States government, that the third-party cannot guarantee application approval, that the third-party service is offered to help expedite and simplify the process, and that I have the option to apply directly with the pertinent government websites.”

Only after agreeing to this declaration can an applicant proceed to review their application and access the payment cart.

Regarding Trustpilot ratings
Entry.com operates as a service brand under GovAssist LLC, which is why the Trustpilot link directs to the GovAssist profile. This relationship is disclosed through ownership and copyright notices on the website. The Trustpilot reviews reflect the service provider operating the platform, not an unrelated company, and are intended to provide visibility into the experience applicants have with the underlying service.

Regarding pricing and fees
We understand how pricing can feel confusing if you resume an application after stepping away. The checkout cart is designed to separate our service fee from the government fee. In the order summary, applicants are shown the following notice:

“$130.00 government fee not included. Charged later with a $19 handling service once your application is ready. By paying, you authorize us to charge your card for these fees.”

The amount charged at checkout represents the GovAssist service fee for application preparation, document review, and guidance. Government fees are paid separately, as they are not collected on the applicant’s behalf during checkout.

In closing
We genuinely recognize the perspective you shared, and we hope this explanation helps illustrate how the service is disclosed and presented throughout the process. Our intent is to be transparent about both the nature and cost of the service, while giving applicants the option to apply directly through government channels if they prefer.

We have reached out to you through Trustpilot to request additional details so we can locate your application and address your concerns directly. With the full context from both sides, we invite you to consider whether labeling the service as deceptive still feels fair given the information provided before payment.