Entry Bewertungen 63

Antwort von Entry

30. Apr. 2026

Thank you so much for your thoughtful and generous feedback!

We’re delighted to hear that Rey made such a strong impression and was able to assist you effectively from the very first interaction. His attitude and commitment to helping customers are qualities we value highly, and it’s great to see that reflected in your experience.

Your recognition not only means a lot to Rey but to the entire team. Thank you for your trust and for highlighting what made your experience stand out!

Antwort von Entry

30. Apr. 2026

We understand how concerning this experience must have been, especially when you were unable to get the clarity and support you were expecting.

We’d like to clarify that we are a private service provider, and we make efforts to clearly communicate our services throughout the process. We also take customer data security seriously and handle information in line with our privacy policy.

We would like to look into this for you and help address your concerns directly. We’ve reached out via Trustpilot—please provide your transaction details there so we can identify your case and assist you properly.

Antwort von Entry

30. Apr. 2026

We understand how concerning this experience must have felt, especially when it didn’t meet your expectations.

As a brief clarification, we are a private service provider, and our role and services are disclosed throughout our website and application process. At the same time, we recognize that this may not have come across as intended in your case.

We’d like the opportunity to review your case in detail, so we’ve sent a request via Trustpilot to gather more details.

Please provide your transaction details there so we can identify your case and help address your concerns.

Antwort von Entry

30. Apr. 2026

We understand how disappointing this experience must have been, especially when you expected clear updates and ongoing support.

As a clarification, we operate as a private service provider, with our services and scope outlined across our platform. We also acknowledge that your experience did not meet expectations in terms of communication.

Your case has been thoroughly reviewed, and it has already been fully resolved on our side.

Antwort von Entry

30. Apr. 2026

Thank you for your thoughtful review, we really appreciate your honesty.

We completely understand how it can feel uncertain at first, especially when dealing with something as important as your passport. It’s great to hear that our team was able to respond quickly and provide the reassurance you needed along the way.

Hearing that you now feel confident and supported means a lot to us. We are grateful for your giving us the opportunity to assist you!

Antwort von Entry

30. Apr. 2026

We understand how concerning this situation must be, especially when you’ve paid for expedited service and haven’t received the updates you were expecting.

After looking into your case, it appears your application wasn’t processed as intended due to a technical issue, which unfortunately caused the delay you experienced. We know this isn’t the outcome you expected.

As a private service provider, we strive to maintain efficiency and transparency, and we take situations like this seriously.

We’ve sent you an email outlining a potential resolution. Please respond there so we can assist you further and bring this to a proper conclusion.

Antwort von Entry

30. Apr. 2026

We understand how frustrating and upsetting this experience must have felt, especially if it didn’t meet your expectations.

After reviewing your case, we identified that your application was not completed as intended, and this has since been addressed on our end. We take situations like this seriously and use them as an opportunity to improve the overall experience we provide.

As a private service provider, our goal is to offer a smooth and reliable process, but we also recognize when things don’t go as planned and take steps to correct them.

We have sent you an email regarding the resolution to your concern. Please let us know if you have further concerns so we can make sure everything is fully resolved for you.

Antwort von Entry

30. Apr. 2026

We understand how disappointing this experience must have felt, especially with the delay in getting confirmation on your cancellation and refund after expecting a faster service.

We’d like to clarify that we are a private service provider, and while we aim to balance automated and direct support to keep things efficient, we recognize that the timing and communication in your case caused frustration.

We appreciate your noting that your request was eventually completed. We’d still like to review your case more closely. We’ve requested Trustpilot. Kindly provide your transaction details there so we can look into this further and assist you properly.

Antwort von Entry

23. Apr. 2026

Thank you for sharing your experience, we really appreciate your thoughtful feedback.

We’re glad to hear that our service made your passport renewal easier and that staying connected with our team helped keep things on track. That’s exactly the experience we aim to provide.

We also hear your feedback about the lack of follow-up during that gap—that’s something we’re actively working to improve so no one feels left in the dark. Thanks again for choosing us and for your helpful insights!

Antwort von Entry

22. Apr. 2026

Hey Marek,

We appreciate you sharing your experience.

While there was a delay at the start, it’s good to hear our support team was able to step in and assist you promptly.

Don’t hesitate to reach out if anything else comes up.

Antwort von Entry

22. Apr. 2026

Hello Duarte,

We appreciate you sharing your experience.

It’s great to know Cyrill provided clear communication and helped resolve everything without issues.

Don’t hesitate to reach out if anything else comes up.

Antwort von Entry

22. Apr. 2026

Hello Monika,

Thank you for taking the time to share this.

We’re glad to hear the communication was clear and that your issue was resolved smoothly. That’s exactly the experience we aim to provide.

If you need anything else down the line, we’re here to help.

Antwort von Entry

23. Apr. 2026

Hello Susan,

We understand why this situation would feel concerning, especially after completing your application.

For clarity, we operate as a third-party service provider and do not represent ourselves as the official government website. This is disclosed throughout our platform, including the footer, checkout, and terms and conditions.

Our website is also intentionally designed to differ from the official site to ensure transparency.

We also want to reassure you that we take the security of our customers’ personal information very seriously. All data is handled in compliance with GDPR and protected under our privacy policy.

We genuinely appreciate feedback like this as it helps us improve how we communicate and support our customers.

We’ve sent you an email with a resolution and would really like the chance to help. Please respond there so we can work through this together.

Antwort von Entry

Aktualisiert am 27. Apr. 2026

Thank you for taking the time to update your review—we truly appreciate your consideration and the opportunity to reflect your experience more accurately.

We’re glad to hear that the initial confusion was resolved quickly and that the support provided met your expectations. It’s especially great to know that Danna was able to assist you in a helpful and dependable way throughout the process.

Your feedback means a lot to us, and we’re committed to continuing to provide responsive and reliable service.

Antwort von Entry

22. Apr. 2026

Hello,

We understand where your concern is coming from, especially when it comes to choosing the right platform for something as important as a passport application.

For clarity, Entry.com is a private service provider and does not present itself as an official government website. This information is clearly disclosed across our platform, including on our website, checkout page, and terms and conditions.

Our service is entirely optional, and you are absolutely right that applications can be completed directly through the government site. Our offering is specifically designed for those who prefer assistance and guidance in completing their application, which some find helpful.

We’ve sent you a request for more information via Trustpilot, as we’d like the opportunity to resolve this matter on a positive note. Please respond there so we can assist you further.

Antwort von Entry

22. Apr. 2026

Hello,

We understand how frustrating it must be to expect a quick turnaround and not get the answers you needed.

Our records show that we did attempt to process your ESTA application, but were unable to complete it due to technical issues encountered during the process. We’re sorry for the inconvenience this caused.

We also want to clarify that the ticket number you referenced appears to be from a contact form rather than the actual application, which may be why our support team, including David, had difficulty locating your order.

As your application remained unprocessed, your billing concern has already been addressed, and a confirmation email has been sent to you.

While we regret the experience, we hope this helps clarify the situation. If you need any further assistance, we’re here to help.

Antwort von Entry

22. Apr. 2026

Hello,

We understand how frustrating and concerning this situation must feel, especially when it involves your personal details and payment.

We want to reassure you that your billing concerns and request to address your personal information have already been handled, and confirmation emails were sent to you accordingly. Our website is also structured differently from the official government site to help distinguish that we are not affiliated with the U.S. government.

While we respect your decision, we’d like to note that filing a dispute through your bank can often extend the resolution timeline. We’re always willing to work directly with customers to resolve matters more efficiently.

We’ve also sent you an email regarding this review. Please respond there so we can continue working with you and ensure everything is fully resolved.

Antwort von Entry

22. Apr. 2026

Hello,

We understand your frustration, and we’re sorry to hear that you feel like you didn’t receive the service you expected.

As a clarification, we are not a government entity, but we operate as a legitimate private service provider, assisting customers with travel document applications. Our service follows a multi-stage process, and refund eligibility depends on how far an application has progressed at the time of the request.

For unprocessed orders, refunds are absolutely possible in accordance with our refund policy and terms of service. Beyond that, we’re still willing to work with you to see how we can resolve this fairly and positively.

We’d like the chance to turn this around and address any concerns you have. We’ve sent you a message through Trustpilot asking for a bit more information—please reply there so we can work with you toward a positive resolution.

Antwort von Entry

22. Apr. 2026

Hello,

We understand this experience left a negative impression, and we understand how strongly you feel about your experience.

To clarify, while we are not affiliated with the government, we operate as a legitimate private service provider offering support with travel document applications. Our services are optional and are especially designed for individuals who prefer additional guidance and assistance throughout the process, though we understand it may not suit everyone’s needs.

That said, we’d genuinely like the opportunity to address any concerns you may have and work toward a positive resolution. We’ve already reached out via Trustpilot requesting additional information. Please respond so we can look into this further and assist you.

Antwort von Entry

22. Apr. 2026

Hello,

We understand how concerning this situation must have felt, especially when it involves your personal and financial information.

For clarity, we are an independent service provider and while we are not affiliated with the government, the service we provide is legitimate, and we have assisted thousands of customers who can attest to that.

Our fees are separate from government charges, which may explain why multiple charges appeared. While our system is designed to only process payments when a customer has explicitly authorized the transaction, and we do not initiate charges without consent.

We also want to note that, like many service providers, we use platforms such as Google to connect with customers looking for help with passport-related services.

We strongly recommend reaching out to us directly for any billing concerns, as working through banks or filing disputes can extend the resolution process unnecessarily. We’re more than willing to review your case in detail and help resolve any issues.

We’ve reached out via Trustpilot, requesting additional information. Kindly respond to it so we can review your case and work toward resolving this issue with you.