I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the requir... Mehr ansehen
Unternehmen hat geantwortet
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. T... Mehr ansehen
Unternehmen hat geantwortet
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said tha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia.
Kontaktinformationen
3000, Melbourne, Australien
- energyaustralia.com.au
4.3
Hervorragend
6123 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Prompt and efficient service
6. Januar 2026
Antwort von EnergyAustralia
Hi Bruce 👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
Non-acceptance of my pensioner card.
Non-acceptance of my pensioner card.
The response to my comment in your feedback was likewise unaccepable, saying that not all cards are recognised. The card was clearly marked as from the Australian Government (services australia) and headed Queensland.
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EnergyAustralia
Hi Jennifer👋 Thank you for sharing your feedback with us. I'm so sorry hear your concession card could not be added.
Please contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au and we can look into this further for you. - Ally
Antwort von EnergyAustralia
Hi Jo👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Easy to follow instructions.
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said that I think ‘real people’ are still needed for phone contact. I have friends and relatives who have no technical access or knowledge.
But - please change date setup below (American?!)
5. Januar 2026
Antwort von EnergyAustralia
Hi Terry👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
What I did not like was that I had to…
What I did not like was that I had to do this. Having been with you for decades it would be nice to just get the best rate based on my usage history - that you show me you have. As well I had to guess as the date format below.
5. Januar 2026
Antwort von EnergyAustralia
Hi Nicholas👋 Thank you for your feedback. I am so sorry to hear about your experience. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Mayur
easy to change
5. Januar 2026
Antwort von EnergyAustralia
Hi Kenneth👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
The online new account sign up was very…
The online new account sign up was very fast and easy to do
5. Januar 2026
Antwort von EnergyAustralia
Hi David👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience using our online system. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
Antwort von EnergyAustralia
Hi Beverley👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
Easy to do easy to compare
5. Januar 2026
Antwort von EnergyAustralia
Hi Linda👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
Antwort von EnergyAustralia
Hi Aleyah👋 Thank you for sharing your feedback with us. We are so pleased to hear the process was quick, easy & efficient!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Really easy for my Mum to understand
Really easy for my Mum to understand
I just explained how to go from her current plan to this one- and it’s done!✅
4. Januar 2026
Antwort von EnergyAustralia
Hi Janine👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to understand and easy to change plans. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Disappointed and Frustrated
Disappointed and frustrated. Only change of plan by customer of 20 years standing at same address, so all details are already on file - name of account holders, ownership of premises, communication preference, bill payment preference, direct debit account details, etc
BUT - I am required to provide all these details unnecesarily all over again, making switching plans a longer and more complicated process.
2. Januar 2026
Antwort von EnergyAustralia
Hi Pearl👋 Thank you for sharing your feedback with us. I'm so sorry to hear about the experience you have had. I appreciate providing all these details can make the process more time consuming and frustrating.
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Easy to activate new rates
2. Januar 2026
Antwort von EnergyAustralia
Hi GB👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to update to new rates. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Antwort von EnergyAustralia
Hi Barbara👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to understand and quick. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Antwort von EnergyAustralia
Hi John👋 Thank you for sharing your feedback with us. We are so pleased to hear that you received great service. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
easy to follow
2. Januar 2026
Antwort von EnergyAustralia
Hi Nat👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to follow. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Prompt and helpful advice
2. Januar 2026
Antwort von EnergyAustralia
Hi Jan👋 Thank you for sharing your feedback with us. We are so pleased to hear that you received prompt and helpful advice. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Cost of living
Easy to register. The NSW Flexi plan seems to be what NSW seniors are looking for.
A $200 rebate from the NSW State Government for having the NSW Seniors Card, and also a discounted rate for holders of the Services Australia Commonwealth Health Care Card. After researching all the electricity plans, this Energy Australia NSW Seniors Flexi plan seems to be the best option for electricity delivery and supply.
1. Januar 2026
Antwort von EnergyAustralia
Hi Lawrence👋 Thank you for sharing your feedback with us. We are so pleased to hear that the offer of the NSW Seniors Card Holders with us is a great plan in the state of NSW and you were able to take this up. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
Antwort von EnergyAustralia
Hi Karina👋 Thank you for sharing your feedback with us. We are so pleased to hear that the plans are easy and clear to navigate. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
Antwort von EnergyAustralia
Hi Thomas👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was clear and easy. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.