I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the requir... Mehr ansehen
Unternehmen hat geantwortet
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. T... Mehr ansehen
Unternehmen hat geantwortet
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said tha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia.
Kontaktinformationen
3000, Melbourne, Australien
- energyaustralia.com.au
4.3
Hervorragend
6123 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Frustrating Website
I have 4 meters on our farm which I have to manage and for which I’m expected to choose the best plan.
This website doesn’t allow me to transfer easily between the accounts.
It’s very frustrating!
31. Dezember 2025
Antwort von EnergyAustralia
Hi Lyndell 👋 Thank you for your feedback. I am so sorry to hear that the online MyAccount self-service is not easy to transfer between properties. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. – Matt.
Antwort von EnergyAustralia
Hi Wendy👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to change plans. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
YOUNG LADY ON PHONE WAS VERY POLITE AND…
YOUNG LADY ON PHONE WAS VERY POLITE AND HELPFULL
31/12/2025
31. Dezember 2025
Antwort von EnergyAustralia
Hi Rene👋 Thank you for sharing your feedback with us. We are so pleased to hear that you received polite and helpful assistance when contacting us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Helping me to keep gettings a good deal
30. Dezember 2025
Antwort von EnergyAustralia
Hi Michael👋 Thank you for sharing your feedback with us. We are so pleased to hear that you were able to get a good deal. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
Very Confusing.
30. Dezember 2025
Antwort von EnergyAustralia
Hi David👋 Thank you for your feedback. I am so sorry to hear that it was very confusing and we are working on making our plans clearer with the help of feedback. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. – Matt.
Easy to organise
30. Dezember 2025
Antwort von EnergyAustralia
Hi Bec👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to organise. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
So easy to change plan
All required information provided allowing me to make quick decision. Very easy step by step process guiding me throughout. No need to talk to sale consultant. Well done
30. Dezember 2025
Antwort von EnergyAustralia
Hi Quoc👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was very easy and clear when contacting us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Friendly and helpful
Friendly and helpful. Need someone to guide me and be patient Thankyou.
30. Dezember 2025
Antwort von EnergyAustralia
Hi Denise👋 Thank you for sharing your feedback with us. We are so pleased to hear that you received friendly, helpful and patient service from our Team. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Easy to do online.
30. Dezember 2025
Antwort von EnergyAustralia
Hi Anne👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to change plans online. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Easy to compare on key factors.
30. Dezember 2025
Antwort von EnergyAustralia
Hi Cate👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to compare the plans. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Antwort von EnergyAustralia
Hi Cy👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was nice and easy. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Antwort von EnergyAustralia
Hi Hilary👋 Thank you for sharing your feedback with us. We are so pleased to hhear everything was easy and clear to complete!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Energy Australia…. Puts profits before Peoplec I won’t recommend this mob.
One things for sure with Energy Australia… the only time I have any communication with them is when the Account is due, I can’t believe how high it is too, my gosh, what’s going on… they’ve been given Government approval to basically print their own money…. What a scoundrel act, And they have the audacity to ask me to also sign up with Electicity through them too… no Bloomin way…. I gotta get out of this place, go somewhere where they actually look after their customers, not take advantage as this mob are doing.
I’m shopping for another Company now, this is a sick greedy joke, only aim not laughing, The company probably isn’t Australia 🇦🇺 Based either, probably somewhere in Bloomin India, claiming to be An Aussie based company, that’s what they usually do, ‘Don’t they?’
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von EnergyAustralia
Hi Fiona-Joy👋 Thank you for your feedback. I am so sorry to hear about the experience you have had and the higher than expected bills you have received.
Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au and we would be happy to look into your issues further for you and assist. - Ally
Confusing
Confusing. Why does plan start after 10 days???? Why not when the old plan expires???
29. Dezember 2025
Antwort von EnergyAustralia
Hi Mike 👋 Thank you for your feedback. I am so sorry to hear that the plan starts after the 10 business day cooling-off period, and we should be able to review and amend to update the new plan to start as the old plan end date to make it simpler. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Matt.
Very friendly
29. Dezember 2025
Antwort von EnergyAustralia
Hi Donna👋 Thank you for sharing your feedback with us. We are so pleased to hear you had a friendly interaction when speaking with us! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
just did what i was forced to do
29. Dezember 2025
Antwort von EnergyAustralia
Hi Max👋 Thank you for your feedback. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Ally
Antwort von EnergyAustralia
Hi Joanne👋 Thank you for sharing your feedback with us. We are so pleased to hear that the site is user friendly. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
simple and easy to understand
29. Dezember 2025
Antwort von EnergyAustralia
Hi April👋 Thank you for sharing your feedback with us. We are so pleased to hear that the site is simple and easy to understand. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Quick call response and quick set up…
Quick call response and quick set up new plan and rebsteycor pensions
29. Dezember 2025
Antwort von EnergyAustralia
Hi Usanee👋 Thank you for sharing your feedback with us. We are so pleased to hear that the set up was quick. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Solar Max great plan
With or without a battery we found EnergyAustralia solar max the best plan for us.
29. Dezember 2025
Antwort von EnergyAustralia
Hi Grant👋 Thank you for sharing your feedback with us. We are so pleased to hear that the Solar Max Plan is suitable for you. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.