Eliteenergy Bewertungen 

All good from initial contact through to the survey and to completion of installation.

Had brand new insulation and radiator and solar panels all for free would highly recommend

The experience of getting a replacement boiler for my parents property was very quick and simple. Customer Service staff are knowledgeable and helpful, answering any questions I had along the way. The whole process didn’t take as long as I had expected.

The whole system is absolutely perfect, and now that I have invested in a Powervault battery to sell my excess electricity from my amazing solar panels to the national grid it will be brilliant and save me lots of money.
I was told by the main plumbing engineer who installed it that when it is all up and running it will go like a Rocket Ship and I will be an Eco Warrior .Music to my dad's.
The whole system is 21st century and the whole team who installed it all were brilliant.
Thanks Elite .
Kind regards,
Mr Clive David Smith Esq

I received everything that was promised in the time stated. There was a few problems but they were sorted immediately.

This started in October 2023.

I had cavity wall insulation, under floor insulation in my living room, hybrid boiler and air source heat pump and solar panels installed. I thought I was incredibly lucky to be able to get these through the government scheme as I work full time in the nhs and thought I wouldn’t qualify.
Installation of the under floor insulation went with out a hitch. However, all the other jobs were horrendous from start to finish. So much so that trading standards came out to assess the work found many issues and reported them back to Elite and they are still not done two years later.
I was told days when jobs would be done so I took annual leave and no one would show up. I was not informed that jobs were cancelled on any occasion. I had to call the customer service line to be informed and even then, they didn’t know much regarding the people who where supposed to be tending to the jobs.
The cavity wall insulation installers came to the house and complained that the person who surveyed my house to tell me what I was eligible for had not ‘drilled holes for them’. They had to return another day (which they didn’t initially show for and I have to call to rearrange) to which they damaged my property and cut my washing line. They left holes in my walls bare and open to all elements, causing a leak in my hallway.
The hybrid boiler and ASHP was a farce. The guy who came to fit it had to call the office to inform that the boiler issues to me was not going to fit into my boiler space ( the boiler cupboard is 1.5m wide and 3m tall) and got issues a “more economic” Alpha boiler and ASHP. The boiler itself is great, but the ASHP is completely inefficient as it has been placed in a spot that gets no sun, which it needs to be able to create the heat. I have had this turned off for over a year as it was constantly (every 15 minutes) switching between the boiler and the ASHP and it was very loud when doing so. (I have since taken out a service plan with ALPHA themselves and have them maintain it annually). Trading standards came and pulled up that the copper pipes outside the house are not wrapped properly and for them to redo, they have not.
The solar panels were not delivered on the day I was told, and when they did deliver them, they left them out the front of my house in plain view of passers by in the rain. The card board boxes containing the smaller fitting items where speaker through and falling apart. If I didn’t have security cameras on my home, I would not have know they where there until I returned. Meaning they would have been left out for 8+ hours.
No one informed me when they were due to be fitted. 2 guys came to my house, saw I was not home and chose to jump my garden fence to retrieve the solar panels and got them. Damaging property, breaking and entering. 5 panels where delivered but only 3 were fitted, meaning I am receiving next to no benefit from them.

The customer service line was of little help through out. I was constantly told someone will be in touch and no one was. I had to fight to get any certification for any of the equipment and even then, I didn’t get everything. I have to call many people just to get the quality mark certificates.

All in all. I would not recommend Elite. It was incredibly stressful, and wasted so much of my time. The only thing I’m happy with is the under floor insulation as this job went smoothly.

Excellent service

JUST HAD INSULATION AND NEW HEATING SYSTEM FOR FREE ! AND LOVE IT ! WANT HEATING DONE USE ELITE ENERGY ECO 100%

Had amazing service love the new install i got from elite 100% recommend thank you

The whole thing was smooth easy and fast! The fitter turned up within days and was personable, professional and not intrusive at all. He did an A1 job and was knowledgeable and answered any questions I posed. Well done, great job absolutely recommend this company. Everything works great!

New boiler fitted in a professional manner by pleasant installer

Edit to add they booked in a joiner to arrive and finish the job on October 10th. No sign of them by 11am so I called elite energy and they had mistakenly booked the joiner for November 10th and could change it. They are well aware I'm autistic and need time to prepare yet they've done this. Absolutely shocking and I wouldn't be going near them with a 50 foot pole if they hadn't left the job unfinished.

I was awarded funding under the eco4 scheme and the surveyors were really lovely. That's the only positives.

The plumbers who installed the radiators and heat pump damaged my carpets and a plug in the kitchen.
They damaged the step in my bathroom.
They shut three of my cats under the floorboards. They also cut the netting I have over the yard rather than unhooking it or even asking if they could.
One set of pipes is in such a position that it's impossible to box in as they are close to the front door so it looks a mess.
To top it off when they were finished they left the house a absolute mess including leaving cigarette butts in the bedrooms, landing and bathroom.

It took elite energy over two weeks to remove the waste which was left on the public footpath outside my house resulting in multiple complaints from neighbours and the council.

It's three months later and there's still holes where the pipes are in the walls, floors and ceilings, the carpets haven't been fixed, the pipes haven't been boxed in and the step hasn't been fixed. They did however fix the plug and replace the netting.

I've made many, many complaints with photos and videos of the damage.

Very efficient and quick. They didn’t make any mess and were finished much sooner than I thought. Very polite people.

Absolutely fantastic company they fitted a new boiler and it's working brilliant Steve the surveyor was a great guy and took all the measurements and photos then a lad and his dad came from Middlesbrough and fitted it very good job cleaned up afterwards couldn't be more happier thank you

Having never heard of this company, was referred by eon to them. Within one day of calling eon had a call from the lovely Fran from elite to book a survey in which was booked for the day after. Steve arrived as arranged (surveyor) and was , professional, polite, knowledgeable and a lovely chap. Booked us in to fit new boiler just a couple of days later. Ryan (gas engineer) turned up on time, fitted our new boiler and was informative, polite, cannot thank him highly enough (thank you Ryan) .. I did read some negative reviews on here after I had signed up and although I do not wish to disclose my life situation ( isn’t great) I initially thought… after reading negative reviews.. ****… however.. from start to finish I can only recommend! The lovely Steve and brilliant Ryan have been amazing! Thank you for heat and hot water after 3 months with a severely disabled partner having none. For reference (after reading reviews) I had never heard of this company(referred by eon) I am not a relative or have any attachments to this company.. but have had a positive experience. I never leave reviews usually.. but wanted to share .

I had a surveyor attend my property to carry out checks to see if I was eligible for funding for loft insulation & cavity walls around 2-3 months ago & they confirmed I was aloud free funding & scheduled me in for work to be done.

When the company attended my property to carry out the works they were ready to give excuses there & then which was they couldn’t carry out the work because my house was on an embankment and that they needed to go back to the office to explain more to them.

Today I had a call out of the blue to say I need another survey done on my house baring in mind I have already had one and the reason why was because they regulations have changed.

I have now decided against any work that they propose & ALWAYS ensure you do a full check on the company prior to them coming to your house.

I don’t usually post negative reviews, but after three months of trying to resolve my complaint with Elite Energy, I feel it’s important to share my experience so others can make informed decisions.

The company initially agreed to complete six ECO4 measures on my property. However, after completing just one, they claimed the funding had been withdrawn and attempted to reclassify the work under a different scheme (GBIS), which would have disqualified me from the ECO4 programme altogether. Only after I objected did they confirm that the ECO4 funding had been “reinstated.”

The electricians they sent were very unprofessional — one was outright rude when I asked reasonable questions. They installed the extractor fan switch in a location I had not agreed to. When I raised this with Elite Energy, they initially acknowledged the issue and said they would rectify it, but have since refused to take any action. They initially installed the extractor fan without a ducting hose, which meant all the humidity from the kitchen was trapped inside the walls, risking long-term moisture damage and mold. They also connected the extractor fan to a blocked air brick, which didn’t allow sufficient airflow to meet compliance. I had to escalate the issue to NICEIC to get this rectified. The workmanship was substandard: rough, oversized holes were left in the walls, and the external brickwork was damaged during drilling. They didn’t even bother to add filler, leaving me with gaps to fill myself. They damaged my skirting board during the installation and I had to repair it myself, as it would have taken them too long to come and fix it(about 1 month)

Communication was poor throughout. The electricians booked four appointments but failed to show up without calling to apologise in advance, which caused me to waste my precious time waiting for them. On three separate occasions, installers arrived unannounced, with no prior notification. One installer even removed a pipe I had previously requested to be taken out — without informing me upon arrival or knocking on my door to seek permission.

Documentation was another major issue. I was only given one Building Regulation Compliance Certificate (for the boiler), while other measures — including solar panels, air source heat pump, and cavity wall insulation — were left non-compliant. It was only after escalating my complaint to NICEIC (their scheme provider) that I finally received the missing documentation. However, even now, after more than three months, Elite Energy refuses to issue a compliance certificate for the extractor fan or relocate the switch as initially promised. NICEIC confirmed they are not registered with them for ventilation, so can’t issue the required document

Given the amount of time and effort I have invested dealing with these ongoing issues, I feel the company should fairly compensate me for the hours spent managing their poor workmanship and communication failures.

This has been a long, frustrating, and upsetting experience. In my view, Elite Energy demonstrated a lack of professionalism, poor workmanship, and little accountability or commitment to resolving complaints.

I had an inspection of my home last week from Ged. He was very polite,even asked if he should take his shoes off. Spent time making friends with my dog so I didn't have to put him in his kennel outside, where he would've of just barked the whole time.
I didn't realise how in depth the inspection actually was, but Ged made the whole process as painless as possible as he was very knowledgeable about his job, spent time answering any questions I had.
He is an absolutely fantastic credit to your company and if the rest of your employees are like Ged then I have no worries about the work that needs to be done in the near future. Thanks from one happy home owner.

I wish it would give a new star review as that is all I can say about this company. They cost 5K in damage customer service is appalling. Workmanship is appalling pulled out halfway through saying the granted been taken away but no proper explanation reported them to my MP and trading standards trading standards say they’ve got a red flag against them be very careful. Do not use this company. They have made me very ill and ruined my house. and still hasn’t resolved all the issues that they’ve caused.

This company made that many mistakes you wouldn't believe. Worse customer services ever. Ruined my windows. Removed seal round triple glaze windows.
Can't believe the response. This has been going on for months and an independent agent was involved. Total disgrace.
They made 5 appointments and never turned up. Outside arbitrator got in touch with them. Specialist came from eliteenergy and confirmed they were fitted wrongly and removed sealant which I still had. I've contacted them about 50 times for recordings, complaint procedure and ombudsman.