Absolutely brilliant customer service from Sarah. Sauna blanket arrived the other day however issue with the storage bag zips not working. Sarah very quickly sorted this and another is on the way. J... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Can’t remember the last time I had such great customer service. Had a couple of issues/questions and Sarah responded quickly and provided helpful info regarding the blanket operations. I love the sau... Mehr ansehen
I had always wanted a PEMF mat and decided on going with Elaris to try one out as the price was the best and the reviews had high ratings. I love my mat and can't stop using it because it feels so goo... Mehr ansehen
I had a bit of trouble with delivery and Sarah at Elaris was on it immediately to oversee that I received my mat. Then I had trouble getting it to work right and again she send me a video and personal... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We believe that daily wellness shouldn’t require a spa membership, a complex routine, or sacrificing your schedule. Elaris Body was born from a simple idea: to make powerful, restorative self-care accessible from the comfort of your own home.
Kontaktinformationen
Vereinigte Staaten
- elarisbody.com
Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Miracles Do Happen
I have been in chronic pain many issues. Some days can't even move from bad back surgery. The first treatment took my pain and inflammation down so much that I was actually up and about. It has also made it so my pain medication use has reduced drastically. I am truly grateful for this company and their support. It has been nothing but a blissing in my life. Has literally changed for the better. 🥰💜🙏
Happy Customer...Love My sauna blanket.
Sarah has been super responsive when I have had questions. Easy delivery and set up. I had to read online how to get the maximum benefit of my sauna blanket - warm it up for 20 minutes before use, place a heat absorbing mat underneath ( yoga mat) It takes about 40 minutes to get a real sweat happening but it is very effective. I love crawling in to my blanket wrapped in my sweat sheet. I often drift off and love how cozy it feels. The only wish I have would be for better zippers. When I am in the blanket and have to sit up and reach down to pull up the zippers they tend to not lay flat and get stuck several times while I pull them up to shoulder level and then open around the shoulders if I adjust my position at all. ..Still works great just a suggestion to make it smoother. Thanks for fulfilling my wish for a home sauna experience.
Sarah has been great!
Sarah has been great! We have had some hiccups but she has been Johnny on the spot and makes sure that everything is in order from start to end.
No Customer Service
I bought the Sauna blanket in Early December. It took a couple of weeks to come. I was told by my doctor that I should not use the blanket because I have Sjogren's Syndrome and it would cause severe dehydration. The box is not opened, and product not used. I've tried to contact the company by phone and through their website at least 10 times. The phone number listed doesn't work, and no email reply. I had to call my credit card company to try and get my money back, and to try and get them to send a return slip. Don't buy anything from this company. They have zero customer service. It was a very bad experience.

Antwort von Elaris Body
Great product
Great product! Amazing sweat sessions. I feel extremely relaxed and my aching joints feel soothed.
I am loving my red light tower
I am loving my red light tower! I use it every other day on my full body to help with my mitochondrial function. Already I feel more energy and I know that with continued use I will just feel better and better!!!
Elaris Body Mat - Life-changing Purchase
I have been using the Elaris body mat for a month now and it has literally changed my life. I have battled chronic sleep issues for the majority of my life and for the first time in decades, I am sleeping! I use it on the sleep setting for 30-40 minutes every night before bed. I have had only one night in the entire month that I didn’t have a full, good night’s sleep. This mat has been a game changer for me and I cannot recommend it highly enough. Thank you, Elaris!
I love the Elaris sauna blanket
I love the Elaris sauna blanket. It gets very hot and provides a good sweat. It's so easy to use and takes up very little space. Customer service has been stellar regarding questions I had. Sarah was extremely helpful. I highly recommend the blanket and company.
Shipping Issue Dealt with Quickly
There was an issue with my item getting lost during shipping. Sarah was amazing and sorted this out for me and received my order and love it.
Elaris Sauna Blanket
Ease to use, sauna blanket heats up quick. I would recommend the blanket insert but have tried the blanket without the insert too following the instructions guidelines.
Customer service was great!
I would definitely recommend the Elaris Sauna Blanket.
I love companies that are small
I love companies that are small, innovative and carry only a few items they have really explored and do well.
I first bought the PEMF mat and when my wife wouldn’t share, bought a second one. We both spend the evenings on them, seated and appreciate the benefits of increased subtle vibrations that help us relax or rejuvenate according to the setting we have chosen and how we are feeling.
The service, answering questions, went well and so I took advantage of their sale and bought the sauna and three inserts. I have been using that daily for about five days and the sense of clarity and rejuvenation after a day at work is tangible.
It’s comfortable to lay inside of, though if you are well over six feet it may be too small. I can fit my arms through the slots at six feet and it’s a little snug.
The instrument panel is easy to use and as long as the zippers hold out, I am looking forward to many many more uses. I highly recommend the inserts to keep the inner bag clean from all the sweat and detox.
Support small companies who put their heart into their products.
Sarah has been incredibly helpful
Sarah has been incredibly helpful, kind, responsive, and willing to help in any way she can.
All round happy customer
Was a bit worried initially as the parcel disappeared with Royal mail, but after excellent customer service and prompt response, I had a replacement sent, and the mat itself is great and enjoying the sessions. Still early days to gauge all 8 programs but so far so good :)
Fantastic customer service
Fantastic customer service. I forget to use a new customer discount code and asked if it could be subtracted from my order after the fact. Customer service reached out immediately and stated they could refund me once I received my order. I just need to reach back out to them. I was pleased with the quick response and commitment to honor the discount.
Great product and amazing customer service
Great products that are easy to use and are of high quality. Customer service is amazing-very responsive and helpful. I would highly recommend buying from Elaris Body.
Your company is deceitful.
Your company is deceitful.
SHIPPING RULES ARE ON THE CLICK 2 to 3 weeks is when you get a package when its says 3 to 5 days on the order. Then you get the full explanation of HOW it really works.
I received a box very damaged and you are not taking it back.
I have no confidence in this company and I will copy and paste these emails here so everyone can see how you are with customers.
They also don't answer the phone. I have been calling the number 917 508 5018 and no answer.
They are refusing to take back an item delivered in a busted box unless I do a dance, they want me to open the damaged box, video what is wrong with it when it's electronic equipment.
They are now ignoring me 100% - no communication at all.
They are difficult to return anything,
BUYER BEWARE!

Antwort von Elaris Body
The service is remarkable
The service is remarkable. It is fast and efficient.
I purchased an infrared Elaris infrared…Return
I purchased an infrared Elaris infrared blanket and was excited to start using it. Unfortunately, upon completion of a medical exam and medical condition that arose didn't allow for the use of the blanket. Given this, I returned engaged customer service and they did a great job of walking me through the return process. Can't say enough positive things about this experience.
This mat has been a game changer for my…
This mat has been a game changer for my degenerative back pain - my 88 yr old mother - with the same- was hooked after one treatment!
So now I’m buying one for her too!
Sarah on customer service has been wonderful in her rapid and supportive advice on how to understand the controller
Good experience with customer service.
I had an issue early on and the staff have been very helpful and very nice!
I still getting to know the mat and I hope I continue to enjoy my therapy mat!
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