We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voice... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
THEY WERE VERY HELPFUL GETTING ENGINEER TO ARRIVE ON TIME.AND ROBERT BILIK THE ENGINEER WAS VERY HELPFUL EXPLAINING HOW THE ELECTRIC SIDE WORK.
engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... Mehr ansehen
Unternehmen hat geantwortet
I was on the list for an engineer to call any afternoon i said my phone rang and was told the fitter would be calling later today one hour later a smartly dressed young man knocked my door and within... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Ecovision
Vom Unternehmen geschrieben
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Kontaktinformationen
Vereinigtes Königreich
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4.0
Gut
374 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Solar panel roof leak
Spoke to Stephanie about my concerns on roof which is leaking. Stephanie was very polite, helpful and knowledgeable and sorted out the issue we had. Would Highly recommend Ecovision many thanks
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Ecovision
Hi Sarah, thank you for your kind feedback. We’re pleased to hear that Stephanie was polite, helpful and knowledgeable in supporting you with your roof concerns.
We’ll be sure to pass on your lovely comments to her. We really appreciate your recommendation and are glad we could help resolve the issue.
If you need any further assistance, please don’t hesitate to get in touch.
Engineer was very helpful on his visit…
Engineer was very helpful on his visit to carryout the 4g meter exchange.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Ecovision
Hello Mr Francks, Thank you for your feedback. We’re pleased to hear that our engineer was very helpful during the 4G meter exchange visit.
We’ll be sure to share your kind comments with the team. If you need any further assistance, please don’t hesitate to contact us.
Good communication
Good communication from scheduling the appointment to the engineer arriving and completing the work. The engineer was efficient causing limited down time whilst completing the work.
Ecovision have always kept on top of any regulation changes that have required modifications/upgrades to the installation and have organised these upgrades as soon as they were able to.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Ecovision
Hi Mr Thomson, thank you for your detailed feedback. We’re really pleased to hear that you experienced good communication throughout the process and that our engineer completed the work efficiently with minimal disruption.
It’s also great to know you’ve felt supported with regulatory updates and system upgrades, maintaining compliance and performance for our customers is a key priority for us.
We appreciate your continued trust in Ecovision. If we can assist you further at any time, please don’t hesitate to get in touch.
Kept informed on timings.
Kept informed on timings.
Everything went to plan and Gareth was lovely.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Ecovision
Thank you for your kind feedback Lacey. We’re delighted to hear you were kept well informed and that everything went to plan.
We’ll be sure to pass your lovely comments on to Gareth, he’ll be really pleased to hear them.
If we can help you with anything further in the future, please don’t hesitate to get in touch.
Very good service and the engineer was…
Very good service and the engineer was very helpful the only thing was they cancelled 3 appointments before they came this time
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Ecovision
Hello Christopher. Thank you for your feedback. We’re really pleased to hear that you received very good service and found our engineer helpful, we’ll be sure to pass your kind comments on to the team.
We’re sorry for the earlier appointment cancellations and understand how frustrating that can be. This isn’t the level of service we aim to provide, and we appreciate your patience while we worked to get the visit completed.
If there is anything further we can assist you with, please don’t hesitate to contact us.
Antwort von Ecovision
Hello Linda, thank you for your positive feedback. We're pleased to hear that our engineer demonstrated politeness, promptness and professionalism during the visit. We’ll be sure to share your kind comments with the team.
If you ever need any further support, please don’t hesitate to contact us.
Arrived on time
Arrived on time. Explained what he was doing. Showed us what he had done when finished. Polite.
31. Dezember 2025
Antwort von Ecovision
Hi Costandina, thank you for your feedback. We’re pleased to hear the engineer arrived on time, kept you informed throughout the visit, and took the time to explain the work completed. It’s great to know you found the service polite and professional.
If you need any further support in the future, please don’t hesitate to get in touch.
Cancelled engineer appointments.
It was a few weeks ago that I had an arranged appointment with an engineer to update the system. Delays and cancellation happened 3 times. The engineer was polite and worked well. Explaining what had been done. Few days later panels had stopped producing electricity. Demand from ecovision to get this rectified ASAP. Sent an appointment time 6 weeks ahead. I wasn’t very happy with this as I would not benefit from generated electricity from the panels due to no fault of my own.. I emailed to explain what had happened. I received a reply saying engineer would be with me in 2 weeks. Same engineer as before. Again he was polite and knowledgeable and fixed the problem within minutes. No further reoccurrence. Took so long to get the work completed.
10. Februar 2026
Antwort von Ecovision
Hi Linda, thank you for taking the time to share your experience. We’re sorry to hear about the earlier delays and cancellations, and we completely understand how frustrating it must have been to experience an issue with your system and then face a long wait for resolution.
We’re pleased to hear that when our engineer attended, he was polite, knowledgeable, and able to resolve the fault quickly, and that your system has been working normally since. Your feedback regarding the timescales has been noted and will be shared with the team as we continue to improve our scheduling and response times.
Had a metre changed for the solar…
Had a metre changed for the solar panels, the men arrived on time and carried out they’re job in no time
10. Februar 2026
Antwort von Ecovision
Hello Miss Evans, thank you for your feedback. We’re pleased to hear our engineer arrived on time and completed the meter exchange quickly and efficiently. It’s great to know the visit went smoothly.
If you need any further support with your solar PV system in the future, please don’t hesitate to get in touch with us.
Antwort von Ecovision
Hi Janet, thank you for your feedback. We're pleased to hear you found our engineer professional, polite, and helpful exactly the standard we aim to deliver on every visit.
If you need any further support, please don’t hesitate to contact us.
Solar panel change to 4g
The work was compleated without any fuss or interuption, the workman explained what he had to do, and answered my quetions politely.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Ecovision
Thank you for your lovely feedback William. We're pleased to hear the work was completed smoothly and that our engineer took the time to clearly explain the process and answer your questions.
Providing a polite, professional, and hassle-free service is very important to us, so it’s great to know this was your experience.
If we can help with anything further, please don’t hesitate to get in touch.
John Dewey
John Dewey, attended my property to install a new solar panel meter, it was actually nice to chat with another hard working English man, very like minded and competent in what he what he did.
Thank you John
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Ecovision
Thank you for your kind feedback. We're delighted to hear that John provided a positive experience during your meter installation and that you found him knowledgeable and professional in his work.
We will be sure to pass your comments on to John, he will really appreciate the recognition.
If you need anything further, please don’t hesitate to get in touch.
Excellent Customer Service.
Ecovision called a couple of times to arrange an appointment, for various reasons I didn't get around to replying, they were patient and didn't becomes annoyed by my tardiness. Once the appointment was made the engineer, a lovely guy, turned up on the agreed day at the agreed time and competed his work swiftly and efficiently. No complaints whatsoever.
10. Februar 2026
Antwort von Ecovision
Thank you for such a thoughtful review. We’re really pleased our team were able to work patiently with you to get the appointment arranged, and that the engineer delivered a smooth, efficient visit on the day.
It’s great to hear everything went to plan and that you were happy with the service throughout.
The engineer arrived on time
The engineer arrived on time, he was very efficient. left everything clean & tidy.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Ecovision
Thank you for your lovely feedback. We’re delighted to hear the engineer arrived on time, worked efficiently, and left everything clean and tidy, exactly the standard we aim to deliver.
We really appreciate you taking the time to share your experience
Antwort von Ecovision
Thank you for your feedback. We’re really pleased to hear everything happened exactly as planned, turning up when we say we will and delivering on our commitments is very important to us.
We appreciate you taking the time to share your experience.
Metre upgrade
The electrician arrived as scheduled was polite, knowledgeable and respectful of my property.
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Ecovision
Thank you for your kind feedback. We’re really pleased to hear your meter upgrade appointment went smoothly and that the electrician arrived on time, kept you informed, and treated your property with respect.
We’ll be sure to share your comments with the team , it’s always great to know their professionalism is being recognised.
The system has proven to be reliable.
10. Februar 2026
Antwort von Ecovision
Hi Brian, Thank you for your positive feedback. We’re really pleased to hear your system has been performing reliably, that’s exactly what we aim for.
If you ever need support, servicing, or have any questions about your solar PV system, our team is always here to help.
The engineer was very polite and…
The engineer was very polite and caring, he came in with covered boots and left after completing his job leaving everywhere clean and tidy. The only disappointment is he was going to report i have pidgens roosting under the panels and I have not had a reply from your company ashen someone is coming to stop them Astley are messing on the panels.
10. Februar 2026
Antwort von Ecovision
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that our engineer was polite, considerate and left everything clean and tidy, we’ll make sure your comments are passed on to him.
Regarding the pigeons roosting beneath the panels, thank you for raising this. We’re sorry to hear you haven’t yet received an update. Please could you contact our Customer Service team on 01453 796790 or email customers@ecovision.co.uk
so we can review your account and provide a clear update as quickly as possible.
We would also like to make you aware that under UK wildlife legislation, including the Wildlife and Countryside Act 1981, we are unable to install pigeon mesh if birds are actively nesting, as they are protected during nesting periods. If nesting is present, work can only be carried out once the nest is no longer active.
If you contact us directly, we’ll be happy to assess the situation and advise on the next appropriate steps.
Failure to arrange the cleaning of the…
Failure to arrange the cleaning of the solar panels, after their guy who changed the meter, said it needed doing, that was nearly a year ago now.
So, the panels are not generating the full amount of energy, that they could do.
10. Februar 2026
Antwort von Ecovision
Thank you for your feedback.
We’re sorry to hear your concerns regarding the panel cleaning. Having reviewed your account, we can confirm that there is currently no recorded request for a clean following the previous visit.
We’re happy to raise this with the panel owners for approval. Once authorised, the relevant team will contact you directly to arrange a suitable appointment date.
We’d also like to reassure you that system performance data shows your panels are currently generating as expected, with no indication of reduced output at this time.
Ecovision meter change
Came on time, and wouldn't leave until he was sure the meter was working, as it was a very cloudy day. Everything ok since the change.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Ecovision
Hi Angela, thank you so much for your lovely feedback.
We’re really pleased to hear everything is working well following the meter exchange. It’s great to know our engineer took the time to ensure the system was operating properly before leaving, especially with the cloudy conditions making it harder to confirm readings.
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