We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voice... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
THEY WERE VERY HELPFUL GETTING ENGINEER TO ARRIVE ON TIME.AND ROBERT BILIK THE ENGINEER WAS VERY HELPFUL EXPLAINING HOW THE ELECTRIC SIDE WORK.
engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... Mehr ansehen
Unternehmen hat geantwortet
I was on the list for an engineer to call any afternoon i said my phone rang and was told the fitter would be calling later today one hour later a smartly dressed young man knocked my door and within... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Ecovision
Vom Unternehmen geschrieben
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Kontaktinformationen
Vereinigtes Königreich
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4.0
Gut
374 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great service from your Engineer John Dewen
Great service from your Engineer John Dewen. Very helpful, friendly and thorough in everything he did for us with the checks of our installation. Many thanks and much appreciated John.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Ecovision
Hi Chris, great to hear John provided a helpful and friendly service, thank you for your feedback, we will pass this on!
John Dewen
John Dewen
John was professional, helpful extremely knowledgeable and friendly
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Ecovision
Hi Jan, thank you for providing feedback for John!
Antwort von Ecovision
Hi Stephen, that's great to hear, thanks for taking the time to write a review.
Arrived on time
Arrived on time, very friendly and took care of my property. Did a fantastic job too.
21. Oktober 2025
Antwort von Ecovision
Hi Robert, thank you for the feedback, we're glad the engineer provided a positive service!
I’ve been with this company for at…
I’ve been with this company for at least 16 years now my system as never faulted it sits on the roof quite happily helping me to keep my electricity cost down.
Be even better if I could get a battery storage system fitted to upgrade the system 👍just saying 👍👍
11. November 2025
Antwort von Ecovision
Hi Steven, thank you for the feedback! Unfortunately a battery system is not something we can support at this time, but we do appreciate the positive comments!
Poor customer service.
I have requested the panels be cleaned repeatedly for the last two years with no success. They have never been cleaned in 15 years.Customer response to any of my requests is poor with one reply being two years after I asked!!!.
Ecovision have needed to carry out electrical updates in my home for there benefit and I have accommodated them every time.
29. Juli 2025
Antwort von Ecovision
Thank you for taking the time to share your feedback, and I’m very sorry to hear of your frustration. We appreciate your patience while our teams have been working through the maintenance programme.
I can see your system was included in the recent nationwide electrical upgrade initiative, and I’d like to personally review your account to make sure your cleaning request is properly scheduled. Our goal is always to maintain systems efficiently and ensure all customers receive the service they expect. I have asked a member of the team to reach out to you so that we can get these appointments booked in.
Deaf and blind company
The last email from Ecovision was the 12th August informing me that an engineer will visit to carry a survey on the 9th October. There was no communication prior to the visit and also after the visit. The engineer told me that a box needs changing and I mentioned the solar panels haven't been serviced and cleaned for more than ten years, he told that he was going to take a picture of the solar panels. If they have received the picture by now, they should have noticed the anti pigeon metallic round the panels which I paid for and I have been trying to claim it back. I am still waiting to hear from them.
9. Oktober 2025
Antwort von Ecovision
Hi Mr Rangasamy,
I’m very sorry for the lack of communication before and after your October survey. We’ve reviewed your case and will be in touch directly to arrange a suitable afternoon appointment and clarify the next steps regarding the pigeon-proofing and service enquiry.
Please rest assured this is being picked up as a priority, and you’ll receive a personal update shortly.
I wouldn't say it was great
I wouldn't say it was great, the work was not done for my benefit, but the operatives were pleasant and courteous and covered their work boots so as not to soil my carpets.
10. November 2025
Antwort von Ecovision
Thank you for taking the time to share your feedback. I’m sorry to hear the work didn’t fully meet your expectations, but I’m glad our engineers were courteous and took care to protect your home while carrying out the visit.
If you’d like us to review anything further, please email customers@ecovision.co.uk
with your property address in the subject line so we can take a closer look.
The work was done very quickly and…
The work was done very quickly and efficiently, the man was very polite and helpful
3. November 2025
Antwort von Ecovision
Thank you so much for your kind feedback! I’m really pleased to hear the work was completed quickly and efficiently, and that our engineer was polite and helpful throughout. I’ll be sure to share your comments with the team they’ll really appreciate it.
The installation was a bit bodged
The installation was a bit bodged, a fabricated trunking part needs to be finished properly, I guess that down to me?
20. Oktober 2025
Antwort von Ecovision
Thank you for sharing your feedback. I’m glad the installation has been completed, but I’m sorry to hear part of the trunking doesn’t look as it should. That certainly shouldn’t be left for you to finish.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? We’ll review the installation details and arrange for someone to take a look to make sure everything is finished properly.
Took over care of solar panels and done…
Took over care of solar panels and done more in 12 months than I had in previous 12 years thank you
16. Januar 2025
Antwort von Ecovision
Thank you so much for your lovely feedback! We’re delighted to hear you’ve noticed such a difference since Ecovision took over the care of your system. I’ll make sure your kind comments are shared with the team, it really means a lot.
Replacement of meter has messed up the whole system
Ecovision came out to replace my meter and now it is not communicating with the company and I have an error message on the equipment in my loft so I’m not sure if the system is working at all. They can’t come out until December to look at it all.
30. Oktober 2025
Antwort von Ecovision
Thank you for bringing this to our attention. I’m really sorry to hear about the issue following your meter replacement and the delay in getting an engineer back out to you. I completely understand how concerning it must be not knowing whether your system is working correctly.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? This will allow us to locate your record quickly and check whether there’s any remote support or earlier availability we can offe
It would be good if someone from there return a repl…
It would be good if someone from the company would get back InTouch with you,sent several emails but nobody bothered to get back to you.
13. Oktober 2025
Antwort von Ecovision
Thank you for taking the time to share your feedback, and I’m really sorry that you’ve had difficulty getting a response from us. That’s certainly not the experience we want our customers to have.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? This will allow us to locate your record quickly and make sure your enquiry is followed up as a priority.
Cannot fault
Cannot fault. Guy was friendly, professional and knowledgeable. Arrived early and worked away in the loft to upgrade panel.
18. September 2025
Antwort von Ecovision
Thank you so much for your kind feedback! I’m really pleased to hear our engineer arrived early and completed the upgrade efficiently. It’s great to know you found them friendly, professional, and knowledgeable, I’ll be sure to share your comments with the team.
First rate
First rate , many missed booked calls from company, this engineer new employee arrived on time, ticked all the boxes and full information regarding working of new equipment, well pleased….a fellow “Brummie” like me of course!
7. November 2025
Antwort von Ecovision
Thank you so much for your feedback, I’m really pleased to hear our engineer arrived on time and provided such a thorough and positive service! It’s great to know everything was clearly explained and that you’re happy with your new equipment and even better that you shared a bit of Brummie pride!
We appreciate your patience regarding the earlier missed appointments, and I’m glad this visit restored your confidence in our service.
appalling service
claiming urgency then taking months to organise (this began in June/July with a request to replace/update the meter) incoherent phone calls, ringing off when waiting a few seconds for an agreed date to visit, inability to realise and appreciate that customers cannot wait at home all day/week waiting for an engineers visit
6. November 2025
Antwort von Ecovision
Thank you for sharing your feedback. I’m genuinely sorry for the delays and poor communication you’ve experienced while waiting for your meter replacement, I completely understand how frustrating this must have been, especially after such a long wait.
Your comments have been shared with our operations team so we can address the way updates and appointment confirmations are handled. We truly appreciate your patience while the work was completed.
If you’d like us to review your case in more detail, please email customers@ecovision.co.uk
with your property address in the subject line, and we’ll make sure it’s followed up appropriately.
on time
Shaun was a friendly service engineer, arrived on time & cleared up afterwards
27. Oktober 2025
Antwort von Ecovision
Hi Nigel, thank you for the feedback for Shaun, we shall pass your comments on!
Excellent service from your engineer
Excellent service from your engineer. Completed his work in no time at all.
11. November 2025
Antwort von Ecovision
Hi Martin, Thank you for the 5 stars- we appreciate it!
Shaun was a pleasure to speak to .
Shaun was a pleasure to speak to , informed us at each stage, very polite.we were very pleased .thankyou.
7. Oktober 2025
Antwort von Ecovision
Hi Janet, Thanks for your feedback for Shaun, we will pass this on!
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