I use the wood pellets I purchased from ecoblaze a week or two ago when they arrived they were packaged as CAT LITTER. I spoke to A customer services representative regarding this and I was assur... Mehr ansehen
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Das sagen Bewerter
After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Mehr ansehen
Unternehmen hat geantwortet
Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Mehr ansehen
Unternehmen hat geantwortet
Usually bought cheap logs until I tried ecoblaze. Logs have lower moisture, burn longer and cleaner than budget logs from big stores. Might pay a couple of quid more but I think you get a longer burn... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über ecoblaze
Vom Unternehmen geschrieben
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Kontaktinformationen
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Vereinigtes Königreich
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4.4
Hervorragend
584 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Simple procedure to order and delivered…
Simple procedure to order and delivered in an acceptable time
9. Mai 2026
Antwort von ecoblaze
“Thank you for sharing your experience! We’re glad to hear that the ordering process was simple and that your delivery arrived within an acceptable timeframe. Your feedback means a lot to us, and we look forward to serving you again soon.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Easy to Order
5. Mai 2026
Antwort von ecoblaze
“Thank you so much for your feedback! We’re delighted to hear that you found the ordering process easy and straightforward. Making things simple and convenient for our customers is always our goal, and we truly appreciate you sharing your experience.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Antwort von ecoblaze
Thank you so much for your kind words! 🌟 We’re delighted to hear that you found our firelighters brilliant and that the ordering process was smooth with speedy delivery. Your feedback means a lot to us, and we look forward to keeping your fires burning bright and hassle‑free.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Antwort von ecoblaze
Thank you for your wonderful feedback! 🌟 We’re thrilled you found the choice excellent, the price great, and the delivery super-fast. It’s always our goal to make shopping with us easy and rewarding, and your review shows we’re on the right track.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Pizza perfection
The pizza pellets arrived in perfect condition and at a great price considering the bag is massive and will last a life time
4. Mai 2026
Antwort von ecoblaze
Thank you for sharing such a fantastic review! We’re so pleased to hear your pizza pellets arrived in perfect condition and that you found the price great value, especially with such a massive bag that will last you ages. Enjoy those long‑lasting fires and delicious pizzas — we’re thrilled to have delivered exactly what you needed.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Antwort von ecoblaze
Thank you so much for your glowing 5‑star review! ⭐️ We’re delighted you found the price excellent and the delivery very quick — that’s exactly the experience we aim to provide. Your support means a lot, and we look forward to serving you again soon!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Simply the best odour free briquettes!
After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear of that 'too smokey' or 'bitter' flavour which has caused us so many problems with the egg. They also light well and last for ages. 100% my go-to company moving forward
26. April 2026
Antwort von ecoblaze
We’re thrilled to hear they’re lighting easily and going the distance. High-performance grills deserve high-performance fuel!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Not delivers…!!!
3. Mai 2026
Antwort von ecoblaze
We appreciate your feedback and sincerely apologize for any delays experienced. We can confirm that this order was successfully delivered on the 6th.
Kind regards,
NH
1 star for delivery service they say…
1 star for delivery service they say next day delivery still waiting 4 days later and still no delivery.
29. April 2026
Antwort von ecoblaze
We’re very sorry to hear about your experience and sincerely apologize for any frustration caused. While we understand your concern regarding delivery times, our records confirm that your order was successfully delivered on the 5th of May at 12:06.
Kind regards,
NH
Summer haul
Next day & free delivery on my summer haul. Great quality products as always and very well priced!
30. April 2026
Antwort von ecoblaze
Thank you for your wonderful feedback! We’re thrilled to hear you’re happy with the quality, pricing, and free next‑day delivery on your summer haul. It’s great to know our products continue to meet your expectations. We look forward to serving you again soon!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Good overall experience
Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery.
The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and it wasn’t delivered by Evri until 4:30 on 25th.
I won’t be knocking off stars for that though as it’s out of their control and it was free delivery on a heavy, low value item.
As Arnie says… I’ll be back!
22. April 2026
Antwort von ecoblaze
Thank you for your kind feedback! We’re glad you enjoyed our website, product range, and competitive pricing. We’re sorry the courier delivery took longer than expected, but we appreciate your understanding. We look forward to serving you again soon — as you said, we’ll be back too!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Order not as expected
I ordered wood pellets and received cat litter. Unable to contact through two different sales email addresses provided (Ecoblaze and whitehorseenergy who are apparently trading partners). Very disappointing.
26. April 2026
Antwort von ecoblaze
Thank you for your message. I can confirm that the product you received is indeed the correct item. Our 6mm wood pellets are sometimes supplied in alternative packaging, which in this case may appear similar to cat litter packaging, but the contents are the same wood pellets intended for pizza ovens.
Please rest assured that the product is suitable for its intended use. We have also received your email and responded on the 29th of April at 14:01, and I will forward all replies to your emails for your reference. If you have any further concerns or questions, please don’t hesitate to get in touch.
Kind regards,
NH
Antwort von ecoblaze
Thank you for your kind words! We’re delighted you’re happy with the product and truly appreciate your recommendation. We look forward to serving you again soon.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
It’s not arrived how can I rate…
It’s not arrived how can I rate something that’s not here
26. April 2026
Antwort von ecoblaze
We’re very sorry to hear about your experience and sincerely apologize for any inconvenience caused. While we understand your concern, our records confirm that the order was successfully delivered on the 29th of April at 09:28.
Kind regards,
NH
I’ve used Ecoblaze on many occasions…
I’ve used Ecoblaze on many occasions and always found the product and service excellent.
26. April 2026
Antwort von ecoblaze
Thank you for your continued support and for sharing such positive feedback. We’re delighted to hear that Ecoblaze has consistently met your expectations and that both our product and service have been excellent for you. We truly value your loyalty and look forward to serving you again in the future.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Antwort von ecoblaze
Thank you for your feedback! We’re delighted to hear you’re pleased with the quality of our products. We look forward to serving you again soon.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Antwort von ecoblaze
Thank you for your kind words! We’re delighted to hear that our service impressed you. Your feedback means a lot to us, and we look forward to serving you again soon.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
I ordered the pellets for pizza oven and received cat litter.
I ordered the pellets for pizza ovens but received cat litter.
I emailed a few times with no joy and in the end had to phone, only to be told they were the same thing and they weren't going to do anything.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von ecoblaze
Thank you for your message. I can confirm that the product you received is indeed the correct item. Our 6mm wood pellets are sometimes supplied in alternative packaging, which in this case may appear similar to cat litter packaging, but the contents are the same wood pellets intended for pizza ovens.
We sincerely apologize for any confusion this may have caused. Please rest assured that the product is suitable for its intended use. If you have any concerns or questions, please don’t hesitate to get in touch.
Kind regards,
NH
Easy ordering and fast delivery.
Easy ordering and fast delivery...I've yet to try the woopellets but I'm sure they will burn!
25. April 2026
Antwort von ecoblaze
Thank you for your feedback! We’re glad you found the ordering process easy and the delivery fast. We’re confident you’ll be pleased with the wood pellets once you try them — they’re designed to burn efficiently. We look forward to hearing how they work for you!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Antwort von ecoblaze
Thank you for your feedback. We work hard to keep our prices competitive without compromising on quality, and we’re glad you feel you got great value. We hope to see you again soon!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
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