I use the wood pellets I purchased from ecoblaze a week or two ago when they arrived they were packaged as CAT LITTER. I spoke to A customer services representative regarding this and I was assur... Mehr ansehen
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Das sagen Bewerter
After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Mehr ansehen
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Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Mehr ansehen
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Usually bought cheap logs until I tried ecoblaze. Logs have lower moisture, burn longer and cleaner than budget logs from big stores. Might pay a couple of quid more but I think you get a longer burn... Mehr ansehen
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Unternehmensdetails
Über ecoblaze
Vom Unternehmen geschrieben
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Kontaktinformationen
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Vereinigtes Königreich
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4.4
Hervorragend
584 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fire lighters
Love these only use two fire always lights first time highly recommend them
16. Mai 2026
Antwort von ecoblaze
Thank you for your lovely review! We’re so pleased to hear you love the product and that it lights easily every time with just two logs. It’s wonderful to know you’d highly recommend it — we truly appreciate your support and kind words!
Kind regards,
NH
Delivery was never attempted despite…
Delivery was never attempted despite DOD putting in their site that delivery could not be carried out and product being returned to sender. I was in all day! What do I do now, what is my next step to getting the order I have paid for?
13. Mai 2026
The box itself had been torn although I…
The box itself had been torn although I don’t think any firefighters had been lost. The gate to our garden had not been shut properly and luckily the dog had not escaped. Will order next time through Amazon as evri are not very good. I did not realise you used them when ordering.
15. Mai 2026
Antwort von ecoblaze
We’re very sorry to hear about the condition of your delivery and sincerely apologize for the inconvenience caused. We regret that the box was torn during transit and that the gate was not properly closed — we completely understand how concerning that must have been, especially with your dog at home.
We also apologize for any frustration regarding the courier service. Please rest assured that we take this feedback seriously and will review the matter with our delivery partners. We’re glad to know that despite this, you were satisfied with the product itself, and we truly appreciate your comments about our service.
Kind regards,
NH
First order never arrived
First order never arrived , phoned company and told them Evri were unreliable, sent 2nd order via Evri again and guess what it hasn’t arrived either
7. Mai 2026
I have bought ecoblaze previously but…
I have bought ecoblaze previously but from Amazon, very happy with it and the fact that it was reduced in price helped me a great deal
14. Mai 2026
Antwort von ecoblaze
Thank you for sharing your experience. We’re delighted to hear that you were happy with your previous purchase of Ecoblaze wood pellets from Amazon, and that the reduced price was helpful to you. We truly appreciate your support and look forward to serving you again in the future.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
First delivery got delayed for 5 days
First delivery got delayed for 5 days, second order was spot on . Not sure if these burn the hottest but every time I email them it bounces back as undeliverable so that’s very frustrating
14. Mai 2026
Antwort von ecoblaze
We sincerely apologize for the delay with your first delivery and the frustration this caused. We’re pleased to hear that your second order arrived on time. Regarding your concern about email communication, we can confirm that we received your message and responded on the 12th of May at 16:11, and a replacement was arranged for you.
Please rest assured that our 6mm wood pellets are designed to burn at high heat and are suitable for pizza ovens. We remain available should you have any further questions or concerns.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Antwort von ecoblaze
Thank you so much for your feedback. We’re delighted to hear that you found the ordering process easy, delivery fast, and that you’re enjoying the quality of the pellets. We truly appreciate your support and look forward to serving you again.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
When you hear companies stating next…
When you hear companies stating next day delivery you automatically think give it two days to be safe but on this occasion order was placed Wednesday morning delivered to my designated parcel drop and photo for proof of delivery Thursday 1.30pm excellent service will definitely be using Ecoblaze again 5 star service
13. Mai 2026
Antwort von ecoblaze
Thank you so much for sharing your experience. We’re delighted to hear that your order was processed smoothly, delivered promptly, and that you’re happy with the service provided. It’s wonderful to know the pellets met your expectations and that the delivery proof gave you peace of mind.
We truly appreciate your feedback and look forward to serving you again with the same level of excellent service.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Yup all good
Yup all good. Well wrapped. Good products. Will definitely be buying again, and will give some thought to taking out a subscription. Excellent service.
12. Mai 2026
Antwort von ecoblaze
Thank you so much for your feedback. We’re delighted to hear that you found the products well wrapped, of good quality, and that you’re considering a subscription. We truly appreciate your kind words about our service and look forward to supplying you again in the future.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Fast delivery very happy with product…
Fast delivery very happy with product highly recommend 100%.
11. Mai 2026
Antwort von ecoblaze
Thank you so much for your wonderful feedback! We’re thrilled to hear you were happy with the fast delivery and the product quality. Your recommendation means a lot to us, and we look forward to serving you again.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
The company delivering said they came…
The company delivering said they came one day and said no-one was in and I was on my drive always working. They then said they called again and never turned up abd sent a photo of my address which wasn't 150 mtr up the road.when contacting you I was tole they couldn't be deliverd toll 3 days later.
Therefore I didn't receive my goods after staying home for 3 day this is very very poor service
3. Mai 2026
Great customer service
Easy to order, they have good deals, and they have great customer service. I'm rating 4 only because I have received only part of the oder, but a phone call to customer service sorted the issue.
30. April 2026
Antwort von ecoblaze
Thank you for your feedback! We’re glad to hear you found our ordering process easy, appreciated the good deals, and experienced great customer service. We’re sorry about the partial order, but we’re pleased our team was able to quickly resolve the issue over the phone. Your understanding means a lot, and we look forward to serving you again.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Fast delivery good product and fast…
Fast delivery good product and fast responces from seller keeping me up to date
1. Mai 2026
Antwort von ecoblaze
Thank you for your kind words! We’re delighted to hear that you were happy with the fast delivery, the quality of the product, and the prompt updates from our team. Keeping our customers informed and satisfied is always our priority, and we truly appreciate your support.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Great burning logs
Usually bought cheap logs until I tried ecoblaze. Logs have lower moisture, burn longer and cleaner than budget logs from big stores. Might pay a couple of quid more but I think you get a longer burn time overall. Will definitely be a repeat customer as delivery was also on time. Zero complaints.
7. Mai 2026
Antwort von ecoblaze
Thank you for sharing such thoughtful feedback! We’re delighted to hear that you noticed the difference with Ecoblaze logs—the lower moisture, longer and cleaner burn, and reliable delivery are exactly what we aim to provide. We truly value your support and are thrilled to know you’ll be a repeat customer. Zero complaints is the best compliment we could ask for!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Antwort von ecoblaze
Thank you for your feedback! We’re delighted to hear that the ordering process was easy and that your order arrived quickly. We truly appreciate your support and look forward to serving you again.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Great price
Great price , very fast delivery and a nice company to deal with , love these wood wool firelighters . Will always come back to this company.
7. Mai 2026
Antwort von ecoblaze
Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed our great prices, fast delivery, and found us easy to deal with. It’s fantastic that you love the wood wool firelighters—we’re delighted they’ve become a favorite. We truly value your loyalty and look forward to serving you again.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Antwort von ecoblaze
Thank you for your kind feedback! We’re delighted to hear that you found the ordering process easy and that our delivery service met your expectations. We truly appreciate your support and look forward to serving you again.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Ordered on Thursday for Friday deliveru…
Ordered on Thursday for Friday deliveru when I would be in. Not delivered till Saturday.
Not good enough.
7. Mai 2026
Antwort von ecoblaze
We’re very sorry to hear that your order didn’t arrive on the day you expected. We understand how frustrating that can be and apologize for the inconvenience caused. Timely delivery is important to us, and we’ll be reviewing this to ensure we improve going forward. Thank you for bringing it to our attention
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Antwort von ecoblaze
Thank you for your feedback. We’re sorry to hear that the delivery experience with DPD did not meet expectations. While the carrier handles the delivery, we take your concerns seriously and will continue working closely with them to improve the service. We truly appreciate your support and patience.
Kind regards,
NH
Very good service
Very good service , happy worth the logs and the kindling decent quality and provided a good fire pit!
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ecoblaze
We’re so pleased to hear you’re happy with our service and that the logs, kindling, and fire pit met your expectations! Thank you for your kind words—it means a lot to us, and we look forward to keeping your fires burning bright.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
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