European Consumer Claims Bewertungen 778

We met with a representative of ECC in La Cala , Costa del Sol in September 2023. Very impressive offices and after a discussion, we were advised that due to mis-selling by Heritage Resorts, our claim would be circa £38,000. Our main reasons for wanting out of our timeshare were the high maintenance fees , the constant harassment of staff at the timeshare resort for money to exit our agreement , and lack of investment in our resort. Over the years, we felt were mis-sold aspects of our timeshare and that we were entitled to recompense.
The meeting went well and we were then assigned another gentleman with overseeing our claim. We were promised regular updates , zoom calls and the process should take about 12 months. Our lawyer would be from M1 Legal. The legal fees were £6,600 and 20% would also be taken out of the compensation settlement.
We returned home to the UK after our holiday and decided to proceed in October 2023.
We basically heard nothing for about 12 months , despite enquires. Zoom meetings were scheduled but never took place .
We were then advised about a year ago by ECC , after one of our many emails, that our timeshare has been relinquished and we should receive the appropriate paperwork soon. We have still not received this relinquishment document despite numerous emails to ECC. We have no contact from anyone else at ECC, despite emails to them.
In January 2026 our claim was submitted to Court and we were advised by M1 Legal that the Claim amount was circa 10,500 euros, a drastic drop from what was intimated by ECC. In April 2026, we were advised that our timeshare Claim had failed and the judge found in favour of the defendant. M1 Legal said they would prepare an appeal.

We feel we were misled as to the compensation amount and frustrated by the total lack of communication from ECC and to an extent , M1 Legal.

Made me feel Pressured and uneasy. Once mentioned they are making me feel pressured I was told your loss £40000!!!! I will go now.

Not the way to speak to people. Would rather go without than have this which I find very Rude indeed.

Steven and Wendy have been very helpful indeed. Our situation was brought to a swift satisfactory conclusion. We are both very grateful.

The company advertised on a radio station to help with mis-sold caravans at parks. They took over £6000 and assured me my money was safe and the money was for external solicitors to take the case. I told them on numerous occasions that it was a long time ago and yet they still assured me that did not matter. After almost a year they have said it is 'NON-VIABLE' case as it is so long ago. Now they are claiming they are charging for their costs when initially they would take a 20% of claim pay-out and original payment £6K would be covered by holiday Park. Now I am in dispute with them and they are stalling, changing their narrative and generally being unhelpful and determined to keep my money. Be aware this company cannot guarantee you a win and then will keep monies paid whilst giving the assurance that it will be returned to you if case does not go ahead!
Another very interesting point is POOR REVIEWS like mine ARE QUICKLY REMOVED! With the implication that it may not be a genuine review!
Do your research before you part with any money to this company and record all correspondence with them including the initial ZOOM meeting.
I lost money years ago and now feel like I have been cheated out of more as I believe they have misrepresented themselves in my case and should not have taken my case on initially.

A. Austin

I am extremely disappointed with the level of service provided by ECC. I have been asked by Trustpilot not to include personal information in this review, so I will keep this general.

The overall experience has been frustrating and far below what should be expected from a professional organisation. Communication has been poor, and the handling of the situation has lacked transparency and accountability throughout.

Due to the unresolved issues and the way the matter has been managed, I have had no choice but to escalate things further. My bank is now actively involved and taking steps to recover my money.

Based on this experience, I would strongly urge others to proceed with caution.
Update
Trustpilot encouraged me to edit my previous review with any personal details. I have done so. Yes you are the right company.
Further update.
Yes it’s you, stop your nonsense. We all know what you are doing. Trustpilot and I have been in correspondence all week. I explained the situation, they are aware of what you are doing .
More Further update
You know that is not true. Trustpilot remove reviews containing personal information. You rely on this, so the review is removed.
Further further update
Fool me once, shame on me, fool me twice, shame on you.
You have said the same thing on all of your negative reviews. “You don’t me, print my full name.” We know how you play your games.
There you go. You now have my full name. No excuses for your ignorance.
Further, Further, Further Further update
I have provided evidence to Trustpilot that it is you I have been dealing with. Ask Trustpilot about the evidence, they will inform you of all the evidence I have of your dealings, or the lack of, with me.
Further x5 update
Trustpilot have all the evidence. It was submitted by email, they are satisfied it’s your company, your letterhead is on the initial email you sent.
This is the last time I will say this, Trustpilot have all of the evidence showing you are the company I have been dealing with. They will confirm this with you. I am no longer engaging with you.

After 2 years of waiting for a resolution to our Diamond timeshare issue we were referred to Steven who quickly resolved the issues and guided us through process to relinquish our membership, hopefully this is the end of our nightmare re Diamond

we had a excellent service from ECC and Stephen and Wendy

We are very pleased that after 14 months with ECC, relinquishment of our points ownership contract has been achieved. Many thanks to Stephen and Wendy at ECC.

Offered professional advice on how to deal with the disposal of the timeshare at Orange Lake Country Club, Kissimmee. The process took several months, however Steven John has now confirmed that the timeshare is being repossessed and I have no further interest in the unit.

Excellent job.
Good communication.
Actioned quickly.

So far our experience is good.
The most frustrating thing is that staff seem loathe to confirm in writing, by email, that once a £13,500 deposit is paid, then no more than 10% of any compensation received will be taken.

Our worry is that we might lose a lot more than 10% of any compensation received.

Come on ECC - Remi, Anne, Paul,Rob -please don't spoil a so far positive experience by this ridiculous lack of communication - an email would take two minutes and we have a LOT of money at stake here, as you are aware

Hopefully on the final stretch, has taken nearly five years but got out of the contract in the end. Will just stay patient and wait for the final conclution.
Many thanks to Wendy And Steven.

Finally after trying for many years to get out of my Contract, I was referred to Steven by ECC. Steven guided me as to what I needed to do and what information had to be provided.
I must admit that at first I was a tad sceptical that it could be resolved quickly (having been scammed in the past). However his advice worked and the time share termination was resolved very quickly. I am timeshare free. Thank you Steven.

still no reply from them have taken £5500 email saying can not get any monies back

We were at our wits end when we realised how we had been misled / mis sold or whatever you would like to call it in Las Vegas. We had been sold a dream that was based on a pack of lies and sales talk. It wasn't to good to be true and it sounded feasible but it wasn't.
We were looking how to remove ourselves from this nightmare and I looked on line and found European Consumer Claims and I made contact.
After my first conversation with them I relaxed, just a little as we were shown a way out. The quickly signed us up and guaranteed that we come out at the end with no timeshare and no legal issues in the USA.
The money we paid seemed a lot and at the start it felt like we weren't getting much for it. The process is a waiting game basically and waiting to see which side would blink first. What ECC gave us was confidence when we got emails, letters or phone calls threatening us with legal action for passing our debt to a UK bailiff. I would email Steve with the latest threat and normally within a few minutes, and never more than an hour I would receive a reply saying to ignore this because..... or he would give me the text to reply. He is a man of a few words but they are wise and they are very very comforting. I never felt worried after I had received an email from him or had a brief conversation. That is what our money had paid for and it allowed me to sleep at night and feel confident that we were going to come out of it ok at the end. Thank you

Paid 5500 promised we could cancel anytime very hard to contact over the last year then got an email saying they cannot do anything and we didn't get a penny back so disappointed don't know howecc team can sleep at night

Despite months having passed, Steven went out of his way to provide us with answers to our questions. We began to wonder if this had been a huge trick but Steven has assured us that it has not been and helped us get back on track again. He has been by our side all the way and we wish him well in the future.

Trying to cancel my Contract with Diamond Resorts, for over 7 years, has caused much distress and ill health to us. We were referred to ECC for assistance and was guided through the process by Steven John. We were kept up to date every step of the way. It is with much relief that the process has had a very positive outcome and we don’t have to worry anymore and can enjoy life again. If it was possible I would have happily given Steven 7 stars

We would like to thank Steve and Wendy for the very quick and professional service we received.

To be relieved of my timeshare after 2 1/2 years is a weight off my mind. I hadn't envisaged it would take so long. However I was assured by Steven John that it would happen, but as it was in the USA everything takes much longer. At times I did wonder if I'd been lured into a scam but was quickly reassured and I was kept constantly in touch. Emails were answered by return and phone calls responded to immediately. So in the final stages I can't thank ECC enough, in particular Steven, also Wendy who I have spoken to on more than one occasion. I now don't have to worry about my sons eventually having to take on the burden of huge maintenance bills!