Ebgames Bewertungen 

Just received a preowned xbox one i ordered online, it states it comes with a controller, yet it didn't, so im very happy and looking forward to the weeks of waiting for it, countless emails and phone calls, painful service. Would avoid next time.

Scam never trust them I paid for a preowned xbox one s instead they give me a original Xbox one with the controller broken and growing mold, they won’t even let me change the xbox or give money back

Absolutely stupid policy with one copy only for mario golf, literally trying to limit my brother and I from both going out during the pandemic and they refused to sell my brother a 2nd copy, ridiculous

Affordable and easy to use. Have good sales and a massive range.

Dennica refused to escalate to a supervisor or give her employee ID.
She was on a serious power trip. I have never seen the likes. You have lost my business, and several customers.

EB Games sucks !!!! My experience with their support team was the worst I have had . I ordered a PS5 waited 3 months they cancelled my order and sold my unit. Without any notification! Tried to speak to someone in charge and they kept refusing. Dont buy from these people unless you want a horrible experience.!!

We went to EB Games at Grand Central in Toowoomba on Sunday looking at games, on the off chance asked about play station 5, they told my son that they were arriving on Tuesday (today). We offered to pay the full price for the play station immediately and were declined by the store explaining that they were not allowed to accept deposits or preorder, and online was not available. We were told we had to be at the shop Tuesday when they open on a first come first serve basis. We arrived around 8:30 am with 5 other hopeful play station customers ahead of us. Just after 9 am the EB store representative came out and said "are you here for the play station 5?" Yes we all said, she told us that sadly they did receive the play station 5's, she did unpack them but they have all been sold online. Again we questioned her about this, she said "it's not my fault". Surely the response should have been more professional, there were not only 1 but 6 disappointed customers and all she could say was "not my fault". My question is how can they tell customers that we can't order online, we can't pay a deposit for one nor pay it in full before it arrives as it is a first come first serve basis only and then they go sell them online. The ludicrous thing though is today they said if we want we can pay a 200 dollar deposit today for the next delivery, but she has no idea when that would be. I am a very unhappy disappointed customer - Very interesting that some can get their hands on play station 5's at the shop price and see them on eBay for almost double in some cases, how is it that some can find play station 5's and some can't!!!

Pre-owned games are even more expensive then new he wanted $77 for game that's $69 NEW! Poor service! Ridiculous Prices!

What's worse you cant order anything from another store just because! If its not available online you cant order it from an another shop that is interstate. You have to drive there your self!

Stupid shop! Been waiting for my orders since Nov 18! supposed to be delivered on that month, and notice they remove the item on their shop and been contacting them and no reply, they're just hiding, stupid!

EB Games sucks !!!! My experience with their support team was the worst I have had . I ordered a PS5 waited 3 months they cancelled my order and sold my unit. Without any notification! Tried to speak to someone in charge and they kept refusing. Dont buy from these people unless you want a horrible experience.!!

Would give EB 0 Stars and will never shop again even being a loyal level 4 probably 5 customer. The PlayStation 5 Pre Order debacle still ongoing from the 17 Sep 2020 has clearly shown how unscrupulous EB Games are and the total absence of customer service.

EB clearly oversold its preallocation of Play Station Consoles to deliberately exclude its competition knowing full well how many units it had been allocated by Sony given the are the largest retailers of Playstation Consoles in Australia.

Denying customers the opportunity to shop elsewhere while there was a opportunity to do so! JB Woolworths, Target and the rest have filled there Sep 17 orders with over the counter sales when stock comes in.

Yet 1000’s of EB customers are still waiting and left wallowing in a sea of absolutely no customer service, misinformation, excuse and clear deceit.

It’s no wonder they have been before the ACCC and will again over this. Stay well clear and certainly don’t preorder anything!

So signed up to the preorder of a ps5 the day after the offer was released. Part of the offer was to trade in the old console for a guaranteed price when collecting your ps5. I called immediately and the person on the phone estimated a pre-Christmas delivery leaving over a month in wiggle room for the offer which expired in January. According to the rep on the phone this was to ensure everyone had plenty of time to organise the trade in. No need to worry.

January has come and gone and still haven't heard any update or apology from EB Games. When I asked if they can extend the trade in deal until I receive the console they said no and would not concede that they had given poor above or false promises on their marketing. No help at all, they just repeated themselves as if I was an idiot.

Had I simply gone to JB hi-fi when stocks arrive, I would have had the better service and deals along with no stress. EB Games will do nothing if the product is not up to standard or price is more than you were told. They just treat you with contempt.

Clearly though they aren't fussed with costumer feedback. Check their score on product review or here. Very poor scores and no one interested in addressing it. This company will go bust soon as they lose customers to service like this.

i placed a pre order with eb games in september 2020,yesterday i received an email at 1:30pm saying my payment was due,i logged in this morning and my order had been cancelled.upon ringing customer service i was not only rudely spoken to and called a liar but was told that was it and nothing wold be done about it to keep my business and any future business they would have gotten is now gone from me!!! i will never shop at eb games or their partner company zingpop culture australia as long as i have money.extremely disappointed and would reccommend boycotting these stores. no effort made on their part at all!!!

Do not buy from this company. Had my daughter's money couple of years ago for cyberpunk special edition. They send her wrong one an take ages to sort. Never reply to my emails so do not waste your time or money. Look online to buy from overseas better deals an better communication. Eb games you are useless.

Literally selling pre owned old gen consoles for the same price as the new gens .

Suck customer services. Ridiculous prices even with discount compared to other retailers. Zero communication about pre-order status.

I ordered a Nintendo Switch bundle and your system made a correction to my address automatically to the WRONG address!

I can't seem to be able to change it online and I can't get anyone anywhere, email, phone, facebook, twitter and instagram, NOBODY is answering, if you sell online, you have to be able to answer customers in a timely manner, I understand its the holidays but still, I sent an email on the 26th, we are now 3 days later.

Nowhere does it say the call center is closed, and you refer to chat, there is NO chat anywhere to be found.

This is horrible customer service!!!

So I preorder a Black Series Mandalorian Armorer. Pick up in store. I see other people receiving their items on line. I phone the store to see where my pre-order is, and they tell me that "not enough" stock was ordered and they could not get me one. But suggested I drive 30kms away to the next store as they "may" have stock. So I cancelled all the rest of my pre-orders. Extra Bull Games lost about $250 in sales. Not really the right time to treat your customers like garbage. Aussies - try Popcultcha - much better.

This retail store doesn't have ANY consideration for the customers but has a lot of privileges to share with bots.

will never ever preorder or buy at ebgames again once i finally get my product.

their online order system is flawed, i ordered online got shown that i was in for the december delivery of the ps5.
once finalized it had bumped me into 2021 shipment which according to a "storemanager" was january and i quote "you are lucky you got one".
while everyone else who preordered AFTER got their ps5 already and is selling the product on ebay and wherever to scalping prices.

their call center is shown on the website to be open from 8 am to 12 am on saturday, called at 8 and was told they open at 10am, very unprofessional not even changing their website informations.