Shameless Snacks Bewertungen 302

TrustScore 3 von 5

3.0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Company provided a full refund and their communication was better than expected. Their product is very good, but their website isn’t user friendly when ordering. There’s no review before submitting... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I tried the product and liked it. From their website, I placed a very large order, totaling over $200. When the order arrived certain items were missing. I sent an email with photos and a description.... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

The fine-print subscriptions are just the start of their sketchy practices. They follow it up with a half dozen instant add-ons with deceptive buttons that fool you into clicking them and there's no... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

My boyfriend Eric Leidinger put in an order for a product we actually would have probably bought again and often. But the hidden subscription sending an abhorrent number of candy bags to our door at a... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Lebensmittelhersteller

Vom Unternehmen geschrieben

Eating healthy shouldn’t mean missing out on the snacks you love. We ❤️ candy. It’s more than just satisfying your sweet-tooth... it’s a sweet, nostalgic feeling. When we set out to make gummies with less carbs, sugar, & calories than regular candy, we knew they also had to taste just as good as the original.


Kontaktinformationen

3.0

Akzeptabel

TrustScore 3 von 5

302 Bewertungen

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Bewertet mit 5 von 5 Sternen

Really good, can’t believe it’s sugar free

I’ll be honest, I was expecting digestive upset due to the combo of sugar free + fiber. We’ve all read the sugar free gummy bear reviews on Amazon. These are different. They don’t turn your insides inside out and they don’t taste funky.
I’m not into sour, so I got the watermelon, the cherry and the peach. I’ve tried the watermelon and the cherry so far. I can’t believe it’s sugar free and has a whole day’s worth of fiber.
Kills my afternoon sweet tooth without the post sugar crash. Highly recommended

28. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Shameless Snacks

Thank you for the positive feedback! We’re thrilled you’re enjoying the watermelon and cherry (peach might win you over too 👀) and that it helps curb that afternoon sweet tooth without the crash. Thank you so much for sharing your experience and for the recommendation — it truly means a lot to us 💛

Bewertet mit 2 von 5 Sternen

So sick!

Most expensive candy I ever purchased. Tastes ok. Not the flavors I wanted. Ate the bag and was still hungry. They are gluten-free but not GAS free. Ripped me a new hole in my stomach. I have so much gas I cant leave the house. My stomach cant digest the product. I have stomach pains and cramps and a ton of foul smelling gas. So embarrassing! I want to return the products but not sure if I can get through to customer service. This is what I are today and I am feeling so sick. Hope i can make it to work tomorrow. Keep working on your product. I want nothing to have to do with it. So sick!

27. Januar 2026
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Antwort von Shameless Snacks

Thank you for taking the time to share your experience with us. I’m truly sorry to hear how uncomfortable and distressing this has been for you — that’s certainly not the experience we want anyone to have.

While many customers tolerate fiber-based, sugar-free products well, everyone’s digestive system is different, and some individuals can be more sensitive to ingredients like soluble fiber or sugar alternatives. We understand how frustrating and embarrassing digestive discomfort can be, and we appreciate your honesty in letting us know.

We absolutely want to help you move forward. Our customer service team can assist you with return and refund options in accordance with our policy. Please visit our website and click on the LIVE CHAT button or email us at support@eatshameless.com

Thank you again for the feedback. We take comments like yours seriously and use them to continue improving our products.

Wishing you a quick recovery and feeling better soon.

Bewertet mit 1 von 5 Sternen

THE BIGGEST SCAM & FRAUD EVER

THE BIGGEST SCAM & FRAUD EVER! I went onto their website on January 16th. I put 20 bags in the cart. I clicked on Paypal to pay and before I could even approve the authorization I got a pop up that said "Order Confirmed". OK Fine, as I really did want to try these. On January 19th (MARTIN LUTHER KING DAY), I received a text that my order was shipping with a tracking number. When I clicked on that I was brought to a carrier called Uniuni. All I could see was the label was created, and the carrier was waiting for the package from the company.

Three days (January 22nd) later when I checked, I got the same message. I then emailed customer support asking them where the package was (AFTER I chatted with customer support at Uniuni and was told, the company had not delivered the package, and they did not have it) at 9:43am. I received a response immediately, and by immediately I mean 9:43am message sent, 9:43am message received by them (which I found strange as I am in CST and this company is PST so technically they were not open yet), saying they checked with the carrier and the order is in transit, and again sent me my tracking information. This was after I said in my email that the carrier said they do not have the package.

I responded to their emailing stating that Uniuni did NOT have the package, and requested an update on this. NO RESPONSE. I emailed again on Friday, January 23rd.... STILL NO RESPONSE.

I went onto their website on Saturday January 24th, and yet again submitted another email.... NO RESPONSE.

This morning I called the phone number I had to google because you can't find it on their website and cannot get a hold of anyone. They tell you that if after 90 seconds no one answers you will have to leave a message. First call, no answer, then I hear an automated voice say, "There is no need to keep calling, we have received your message and someone will call you back". WHAT MESSAGE? This was my first call. I leave a message and then begin an online chat. Well it's been an hour now and no one has responded.

I went into my Paypal app for help and saw that I signed up for a REOCCURING CHARGE?!?!?!?! Uhhhhhhhhhh no I did NOT do that. So now I have reported this scam to Paypal, ensured that I will never be charged again, and they are investigating this company!

BOTTOM LINE: If you want to try these.... order from Amazon, but at this point, I will NEVER try them nor order from this company EVER again! They are a SCAM! SCAM! SCAM!

27. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Shameless Snacks

We’re very sorry for the frustration and concern you’ve experienced, and we understand how upsetting this situation has been. We’d like to clarify a few points.

Your order was placed on January 16 and the full order shipped on January 19 to xxxxx Chicago, IL 60612 via our carrier UniUni.
UniUni is a newer carrier we’re working with, and their customer-facing tracking updates are still being finalized. While it may appear that only a label was created, the order has in fact shipped. We apologize for the confusion this caused.

We do offer our products through other retailers such as Amazon and Target, and we completely understand if you prefer to purchase through those channels.

We take claims of fraud very seriously and welcome any review by PayPal or other platforms. Our goal is always transparency and resolution, and we appreciate the opportunity to clarify this publicly.

Our Customer Service leader has responded to your emails and is actively working to provide a solution that we hope will resolve your concerns.

Bewertet mit 1 von 5 Sternen

Same as others got scammed

Same as others. Went to place an order for some items i clicked no to the add ons. Then all of a sudden brought me to the thanks for your order screen with 2 variety packs added on. I DID NOT want them. One contains mango which im allergic to. Ive emailed with no response. Their website and check out is a total scam. Adds things to subscription ( which thank god went and canceled) and also adds on multiple 80+ dollar variety packs. Which i didnt authorize. And offers terrible customer support and no cancel. Didnt take long for them to take over 250 from my bank account.

24. Januar 2026
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Antwort von Shameless Snacks

We want to clarify a few points and also acknowledge your frustration. We have received emails requesting cancellation; however, none of those requests have been denied. In fact, your order was placed just two days ago, and our team has not yet had the opportunity to fully respond before this post was made.

We’re sorry for the confusion you experienced during checkout. Add-ons are only included when selected during the order process, but we understand how upsetting it feels if the final order didn’t match your expectations—especially with an allergy concern.

We have cancelled and submitted a refund for your order. Please see our direct email to your original request to cancel your order.

Bewertet mit 1 von 5 Sternen

COMPLETELY ripped off

COMPLETELY ripped off. Upsales came, I declined, yet suddenly my order more than tripled. Someone they subscribed me and plan to charge me $200 again next month! THERE WAS NEVER AN OPPOR TUNITY TO APPROVE THE ORDER even though I was using Paypal. I IMMEDIATELY contacted them the same night and they said it was too late to cancel the order. I write, they do not respond. DO NOT ORDER FROM THEIR WEBSITE

1. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Shameless Snacks

We’re truly sorry to hear how upsetting this experience has been. We understand how alarming it is to see an unexpected order total or a future charge you didn’t realize was authorized.

We want to be very clear that we never want anyone enrolled or charged for something they did not knowingly approve.

At this time, we haven’t been able to locate an order using the name provided in this review. Please email our support team and ask to have your message escalated to the Director of Customer Service, who will personally review the situation and contact you directly to ensure your concerns are fully addressed. Your feedback and satisfaction are very important to us.

Thank you for bringing this to our attention—we appreciate the opportunity to make this right.

Bewertet mit 5 von 5 Sternen

Excellent taste

Excellent taste! Raspberry is my favorite and I love the mixed flavor bag also. Highly recommend!!

12. Januar 2026
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Antwort von Shameless Snacks

Thank you so much for the positive review!

Bewertet mit 1 von 5 Sternen

“Shameless” is right!

“Shameless” is a good descriptor for this company. As are “shady,” “deceptive,” and “dishonest.”
did not intend to order yet and was waiting for the place your order page after going to PayPal. I immediately sent an email asking them to cancel the order (this was a Saturday evening).
By Monday, they sent an email saying the order couldn’t be cancelled as it was being “processed.” I told them they shouldn’t be processing it as I had asked them to cancel it.
I tried to call and do agent chat and was not connected to anyone.
They are still refusing to cancel the order and refund, even though it hasn’t been shipped. Now they reference their “guarantee” but don’t mention what I read on their site: the purchaser pays to ship the snacks back AND they charge some kind of restocking fee.
I don’t want your product!!!

10. Januar 2026
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Antwort von Shameless Snacks

Thank you for your feedback. We’re really sorry for the frustration you’ve experienced — we hear how upsetting this has been, especially since you reached out right away to cancel the order. That’s not the experience we want anyone to have.

We understand your concerns about the checkout process, the cancellation timing, and the return policy, and we apologize that this wasn’t communicated or handled clearly from the start. This is something we will look into more closely.

Please know that our Customer Service leader has emailed you privately so that we can try and resolve this issue to your liking. We don’t want anyone to feel forced into receiving a product they don’t want, and we appreciate you bringing this to our attention.

Bewertet mit 3 von 5 Sternen

Didn't receive full order see update

Ordered 10 bags, received 5. No one from customer service has responded. Would not recommend purchasing directly from them . Still no response from customer service. But received the rest of my order today. So ill change my rating to a 3.

6. Januar 2026
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Antwort von Shameless Snacks

Thank you for your feedback. We do see that you attempted to contact our customer service team several times on Friday. We apologize that we were not available at that time due to high customer volume, and we are closed on weekends.

Our records show that customer service reached out to you today (Monday), at which point you let us know that you had received your full order and no longer needed assistance. We’re sorry we weren’t able to respond as quickly as you would have liked, and we truly do our best to support our customers as promptly as possible.

Bewertet mit 3 von 5 Sternen

Refunded for items I was charged for but never ordered

Update 1/12/25: Took many emails and finally a reply from the Director to rectify this mess. I shouldn't have had to go thru this in the 1st place, but I am satisfied my money was refunded and was allowed to keep the candy. PLEASE be careful when ordering to ensure you know the total price before purchasing. Hopefully they wll check on the issue I and others have had with being charged for candy that was not ordered & fix the glitch (?) using Paypal to pay, so there will be a chance to truly confirm the items ordered. I may do another review of the candy itself after trying it.

Prior review: Thought I'd give this keto candy a try. All I ordered was 5 bags (3 Watermelon & 2 Peach) and the box of trial bags for $26.95 (only because I wanted all of the "add-on" boxes to STOP!), and was waiting for a confirmation page to see the total (so I could figure out how to put it in my BUDGET!) and if the shipping was truly free as it had said. But there WAS NO CONFIRMATION PAGE before I was charged!?!
I had to get a password to even see "my order", and THAT is how I saw that it seems the 2nd charge in my Paypal account is for a SUBSCRIPTION?!? For 35 bags of candy??!
NO. Absolutely NOT. I did NOT subscribe. At least not knowingly! Why do you not give a chance for people to SEE the total of an order and then CONFIRM the order!?!
I am LIVID right now. I hate it when a company feels they have to trick people into purchasing their product. I do not have that kind of money to use on CANDY! Bot Emails say they can't change an order once confirmed, but there WAS NO CONFIRMATION!
Bot offered me a 30% refund to keep the stuff.... NOPE. I'll be sending it ALL back, as I now have a really BAD TASTE in my mouth from Shameless. I'll be sharing info about how Customer Service does not exist at Shameless to anyone who will listen. I should've read the complaints. Also discovered it's MANUFACTURED in CHINA!?!
Shameless should be ASHAMED for tricking people into spending an EXORBITANT amount of money on their "Shameless" candy.

DMGarrick

Sent via the Samsung Galaxy S20 FE 5G, an AT&T 5G smartphone
Get Outlook for Android

31. Dezember 2025
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Antwort von Shameless Snacks

Thank you for sharing your experience. We’re truly sorry for the frustration this caused and understand why this situation feels upsetting.

We want to clarify that our checkout does include an order summary and subscription details prior to purchase; however, we recognize that this may not have been clear or easy to notice, and we sincerely apologize if the process felt confusing or misleading. That was not our intention.

We can confirm that no changes can be made once an order is fully processed, but we absolutely respect your decision not to keep the order. Our Director of Customer Service will contact you personally and, in accordance with our return policy, we will ensure the issues are resolved properly.

Regarding manufacturing, Shameless Snacks' innovation and formulation happens in Orange County, California, but manufacturing of the snacks is done in China, with distribution managed from the U.S., and all products are required to meet strict quality and safety standards.

We regret that this experience left a negative impression, as that is never the outcome we want for our customers.

Bewertet mit 1 von 5 Sternen

DECEPTIVE COMPANY!

Regarding order number D538BBBC5E

On January 1, 2026 just after 8 p.m. CST, I went onto the Shameless snacks website to order 6 bags of snacks. I wanted to pay for them by PayPal. But I had second thoughts about it because they are just so OBSCENELY expensive. SO I BACKED OUT OF PAY PAL **WITHOUT AUTHORIZING **ANY** PURCHASE WHATSOEVER**. About 20 minutes later, I just so happened to check my email and learned THAT NOT ONLY WAS I CHARGED FOR THE 6 BAGS OF SNACKS, BUT ALSO FOR ANOTHER $95 WORTH OF PRODUCT!! I immediately called and wrote the company by email. I also contacted them by phone on January 2, 2026 when the company opened. Keep in mind that when the order went through **without my authorization**, it was the EVENING OF JANUARY 1, 2026--NEW YEAR'S DAY--A FEDERAL HOLIDAY--and I contacted them IMMEDIATELY UPON THEM OPENING FOR BUSINESS ON JANUARY 2ND. THERE WAS NO TIME TO CONDUCT ANY BUSINESS WHATSOEVER BETWEEN THE TIME THE FRAUDULENTLY PLACED ORDERS WENT THROUGH AND THE TIME OF MY CALL. I talked with Ron. He told me first of all, that **just by signing into PayPal, I authorized the purchases!** I will be contacting the consumer protection agency and Pay Pal about Shameless Snacks' deceptive practices. Ron refused to cancel saying it was impossible because "the order was in the stream"! BUT AGAIN, IT WAS IMPOSSIBLE FOR ANY BUSINESS TO BE CONDUCTED BETWEEN THE TIME THEY FRAUDULENTLY PLACED THE ORDER WITHOUT MY AUTHORIZATION AND THE TIME OF MY CALL. Ron *insisted* it could not be cancelled. That's a flat out LIE. And I didn't even go to their site to order another $95 worth of gummy candies. I'm not insane. THEY ADDED THIS--AGAIN, FRAUDULENTLY AND WITHOUT MY KNOWLEDGE OR AUTHORIZATION. At no time was there ever a "review your order" type of alert or a "place your order" icon. So I contacted my credit card company and filed a fraud report. I informed Ron that I was going to refuse the package. I told him I expect a full refund. He declined. And upon checking the address for the company--it's just a multi unit RESIDENCE--SO I LOOKED INTO THE COMPANY FURTHER, AND THEY GET ALL THESE GUMMIES STRAIGHT FROM **CHINA**!!

DO NOT DO BUSINESS WITH THIS FRAUDULENT AND DECEPTIVE AND UNCOOPERATIVE COMPANY!

1. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Shameless Snacks

Thank you for taking the time to share your concerns. We’re very sorry for the frustration this experience has caused and understand why this situation feels upsetting.

We want to be very clear and transparent. Orders placed through our website and completed via PayPal cannot be processed unless PayPal confirms payment authorization. Simply entering PayPal credentials does not charge an account; a transaction is only created once PayPal returns an approved payment confirmation to us. Based on our records, PayPal did authorize the transaction on January 1, 2026, which is why the order was successfully submitted to our system.

Because the order was confirmed and entered into fulfillment immediately after authorization, our team was unable to cancel it once it was in processing status. We understand that the timing around the holiday added to your frustration, and we’re truly sorry for that inconvenience.

Regarding the additional items, our checkout process includes optional offers that can be added during checkout. These additional items are charged immediately upon your acceptance of the offer. We understand that the experience may not have been as clear as it should have been, and we appreciate you bringing this feedback forward.

At this point, since you’ve indicated you will be refusing the delivery, once the package is returned to us, we will process your refund in accordance with our return policy. If your financial institution or PayPal is conducting a review, we will fully cooperate with them and provide any documentation requested.

Regarding manufacturing, as stated on their help page and corroborated by product labeling, Shameless Snacks' innovation and formulation happen in Orange County, California and manufacturing is done in China; however, all products are required to meet strict quality and safety standards.

We regret that this experience did not meet your expectations. We will have our Director of Customer Service contact you immediately to fully resolve any and all outstanding issues.

Bewertet mit 5 von 5 Sternen

Great tasting products and good…

Great tasting products and good customer service. I particularly like the sour gummies. Several flavors. Shipping times are acceptable. Will definitely purchase again.

15. Dezember 2025
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Antwort von Shameless Snacks

Thank you for your kind review! We’re so glad to hear you’re enjoying the great taste—especially the sour gummies—and that our customer service and shipping met your expectations. We appreciate your support and look forward to serving you again soon.

Bewertet mit 3 von 5 Sternen

They're okay but look nothing like they…

They're okay but look nothing like they are advertised.

17. Dezember 2025
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Antwort von Shameless Snacks

Thank you for your feedback. We’re sorry to hear that the product didn’t meet your expectations. Please be sure to contact customer service via our website live chat if there is anything we can do for you.

Bewertet mit 5 von 5 Sternen

These are the most delicious low cal

These are the most delicious low cal, low sugar gummy treats I have ever tasted. There are so many gummy’s in each pouch, I was amazed. These are my new go to snack.

12. Dezember 2025
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Antwort von Shameless Snacks

Thank you for the wonderful feedback! We’re thrilled to hear you’re loving the taste and that the low-cal, low-sugar gummies exceeded your expectations. It’s great to know they’ve become your new go-to snack—we truly appreciate you sharing your experience!

Bewertet mit 5 von 5 Sternen

These gummies taste amazing and don't…

These gummies taste amazing and don't raise my blood sugar. As a diabetic they are a true game changer. OmG peach tastes just like peach rings and cola tastes exactly like Coca-Cola. My daughter loves the mango and I also tried watermelon, so far, which is also amazing.

22. Dezember 2025
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Antwort von Shameless Snacks

Thank you so much for sharing this! We’re thrilled to hear that the gummies taste amazing for you and don’t raise your blood sugar—that truly means a lot, especially knowing they’ve been a game changer for you as a diabetic. We love hearing which flavors you enjoyed too—peach, cola, mango, and watermelon are all favorites around here! Thanks for taking the time to leave such a thoughtful review.

Bewertet mit 4 von 5 Sternen

100% honesty here

100% honesty here. I have Alpha-gal Syndrome. I've had to give up anything and everything mammal. Including anything 'gummy' and most candies. But I can have these vegan candies!

14. Dezember 2025
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Antwort von Shameless Snacks

Thank you so much for sharing this with us. We truly appreciate your honesty, and we’re glad to hear that our vegan candies have been an option for you given your Alpha-gal Syndrome. We know how limiting dietary restrictions can be, and it means a lot to us that our product has been something you’re able to enjoy. Thank you for taking the time to share your experience.

Bewertet mit 5 von 5 Sternen

Delicious, low carb and low sugar!

I have tried for years to find a diabetes friendly candy that actually tastes good and finally have with Shameless Snacks! They have such a big variety of flavors to choose from and I haven't found one that I don't like yet. I am on a weightloss journey but have a sweet tooth and these little gummy candies help keep me from wanting to cheat. The extra fiber is very helpful as well.

27. November 2025
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Antwort von Shameless Snacks

Thank you for sharing your experience! We’re so happy to hear that you’ve finally found a diabetes-friendly candy that you truly enjoy. It’s wonderful to know the variety of flavors has been a win for you and that the gummies are helping you stay on track with your weight-loss journey while still satisfying your sweet tooth. We’re also glad the added fiber has been a helpful bonus. We really appreciate your thoughtful feedback!

Bewertet mit 1 von 5 Sternen

Ordered on 11/23 and it is now 12/3 and…

Ordered on 11/23 and it is now 12/3 and have received zero tracking information. I also experienced the pop-up window that added extra to my order. I was offered a 30% discount. Big deal, I didn’t want the extra on my order. I contacted them today and asked for a refund for my unshipped order and got a response with a tracking number that you couldn’t click on. I’m going to file a dispute with my payment method. This company sucks!

3. Dezember 2025
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Antwort von Shameless Snacks

Thank you for sharing your feedback. We’re truly sorry for the frustration this has caused and would like the opportunity to make it right. We will have a manager contact you right away.

Bewertet mit 3 von 5 Sternen

Me gustan para el competir

Me gustan para el competir , pero no para exagerar

28. November 2025
Bewertung ohne vorherige Einladung
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Antwort von Shameless Snacks

Merci pour vos commentaires. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit.

Bewertet mit 4 von 5 Sternen

Healthier snack is always a +

I like how they developed much healthier gummy snacks that I feel good feeding to my kids.

14. November 2025
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Antwort von Shameless Snacks

We’re so happy to hear that! Creating healthier gummy snacks that parents can feel good about giving their kids is exactly what we aim for. Thank you for sharing — it truly means a lot to us!

Bewertet mit 1 von 5 Sternen

Full on SCAM company

SCAM SCAM SCAM The website clearly advertises free shipping, yet I was charged $4.95 shipping. It was listed in my product order breakdown but the "shipping" line of the order total was $0 so I'm sure lots of people overlook it. Also, an additional $89 in product was added to my order without my consent and the company conveniently does not offer order cancelations. The most they would do was a 30% refund of my total purchase amount. Ridiculous. Shameless Snacks lies and says they will make it right but they don't and the entire company seems to be run by AI bots. They left a response to this review on how to make it right by contacting management through the live chat on the website, but that was an epic fail because of their incompetent chat bot not understandingmy request. I've also called their customer service line probably 20 times and my call has never been answered regardless of the department prompt I choose. And yes, I have the correct phone number. I was also directed to leave a voicemail in their review response, but I did that the morning after this whole ordeal occurred and I never got a call back. I did get an email (seemed like an automated response) saying that since I got a 30% refund there's nothing more that they will do. So I got a $39 refund when there was an extra $95 added to my order between the $89.95 product package that I DID NOT ORDER and a $4.95 shipping charge even though they advertise free shipping. But hey, at least they sent me 4 complimentary trucker hats with their logo in them. What am I supposed to do with 4 shameless snacks trucker hats??? The order receipt said I would get 2 tote bags and 2 pairs of socks which I did not receive. Not that I'm concerned about the socks and bags, but it just goes to show how ridiculous this company is.

29. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Shameless Snacks

Thank you for your feedback. We’re sorry for any confusion regarding your order. All of our products are covered by a 30-day satisfaction guarantee, and we’re happy to help make things right.

We weren’t able to locate your order based on your first name alone. Please visit www.eatshameless.com and click on the LIVE CHAT button, then ask to speak with a manager. We’d love the opportunity to review your order details and resolve this for you as quickly as possible.

REVISED 11/13/25

Please ask for the Director of Customer Service. While we do use AI tools, we also have a full team of human agents and managers who are ready to assist you.

It’s possible you may have the wrong phone number. The quickest and most reliable way to reach us is through Live Chat on our website, where human agents are available Monday–Friday from 8 AM to 5 PM PT. You can also request a call from the Director directly through the Live Chat system. Our phone number is 5623585945. If you receive voice message, leave your name and phone number and ask to have the Director return your call. We will call as quickly as possible.

We genuinely want to help you and ensure your issue is resolved as quickly as possible.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr