Dyson Ireland Bewertungen 

I bought a Dyson V10 vacuum in July 2022. The battery started to deteriorate around May of 2024. I called Dyson in July 2024 to get a new battery under warranty which they accepted and said they would dispatch one and I should have it in 5 to 10 working days. This is where the problems really began. After not receiving the battery after 14 working days I called to see if there was a problem, only to be told my order had been cancelled. A new order was created and another battery was to be dispatched. Again, I waited 12 working days and called again to be told the order had been cancelled. This has happened a total of 4 times now.
I've been trying to get a replacement battery for almost 55 working days now.
Terrible support for a mediocre product.

Update: I never recieved the battery and I was never contacted by Dyson at any stage to try to find a solution.

Placed order for Dyson airwrap delivery scheduled for the next day. 11 days later I have not received my order or received any updates on my order. Contacted their support chat and told to wait 24-48 hours for delivery. 48 hours later still no update. Contacted the support chat again to be told order is cancelled due to unforeseen circumstances. I then contacted the helpline who said the order is not cancelled and that a supervisor will contact in 24-48 hours regarding the order. For a big worldwide brand their customer service and updates are terrible and very misleading. Still waiting to see if my order will arrive

I wish I could leave -5 stars coz this is worst company on the planet I bought Dyson V8 it says next day delivery and 18 days after still nothing only to call for the 15th time and I was told not in stock this is apolin from billionaire company my god and it's not like is Ferrari of hoovers.bought Shark much better and cheaper.

Dyson used to have great customer service. These days it is abysmal. I've bought 3 x stick vacuums, 1 x ball vacuum and the airwrap, but won't buy anything again.
Customer service just sends you from person to person, issues never get resolved, zero parts in stock... ever!
No trade in service in Ireland even though it's available everywhere else. Ive lost count of how manyvtimes theyve said it's coming. They must truly think we are a backwards nation. Only good for tax breaks but not for implementing a sound ESG policy.
Honestly if Dyson can't arrange a simple trade in policy they can't do much!
Going to buy a Miele or shark next time.

Have had two orders for a Dyson Airwrap travel pouch cancelled on me even though I have received emails to say they are in stock. My Dyson Airwrap was booked in for repair and when I never received a confirmation email of this I contacted them on their online chat to find yet again I had been let down and my repair had never even been booked!! This was said to be due to a 'technical error'. So so disappointed with this service for such a huge company and when I paid a big amount for my machine. I feel like I am going around in circles with this and my machine will never be fixed even though it is 6 months old!

Order number: 1593039175
I put in my order on the 24th August for a HEPA Purifier Cool Purifying fan, and the order took 2 weeks without arrival. I called 3 times in between the wait just to get some updates, and finally on the 9th September, I was told that An Post should be updating me with tracking number soon. Few minutes later, the order is cancelled on Dyson's end with no prior notice. This is very irresponsible and unprofessional. The information conveyed to the customer and action taken by the team are entirely different. I believe the product is amazing, but the customer experience is extremely disappointing.

UPDATE 2
It revealed that Dyson tricked to sort the problem temporarily. Machine has the same problem as initially only after 2 months and of course they ask money, 89 GBP for a repair.

How to trust this company?

UPDATE!!!

Right after I wrote the below comment here, I was contacted by Dyson and offered the service which is 99 GBP for free. It was collected from my home, fixed and sent back within a week. Straight forward process. This is what someone would expect from a reputable company. Thank you.

Still 4 stars as they remember to be reputable once you raise your concerns publicly.

My V10 cordless vacuum cleaner started to give strange noises right after the 2 years warranty period, contacted their customer support , we went through the usual cleaning process that we have to do every week otherwise suction is close to 0 and then only option is service, pay 99 GBP (almost 120 EUR) and it will be sorted. Why do you buy Dyson, because it is expected to be durable but no, warranty finishes and issues start, a great way of sucking blood. Their motor is dying only after 2 years and they wanna make money from a dying motor. Forget it, buy something cheaper and trust me it will last at least 2 years. Dyson is really terrible and I will never ever buy from them again.

Customer service atrocious, had problem with Dyson V10, never worked properly for me, always pulsating, was told problem with it, I spoke to such a rude man, taking a hand at me.told me did not have the part,wanted to sell me a newer model wanted my bank details..would advise customers not to buy A Dyson, would not recommend it.

Do not buy the Dyson cordless hair straightener!! I have mine less than 3 years and it won’t turn on at all. It started gradually turning off quicker and quicker despite being fully charged until the point where I had to use it with the cord. Now it will only turn on when sitting in the dock but turns off immediately when removed. I phoned Dyson who offered me 25% off my next purchase when I said I didn’t accept that they then offered me a refurbished model at a cost of £99. The machine cannot be fixed at all. From reviews I have been reading this seems to be a very common problem. I have always said Dyson are the best but not anymore. Their customer service team don’t give a crap either. I would expect an electrical item purchased less than 3 year to be still usable or at the very least fixable especially when it is of no fault of my own that it is not working. It is a manufacturers fault. Stick to your GHD. I had mine for over 15 years and it worked as good as the day I got it. I’m only raging I have it away when I got the Dyson.

Absolutely terrible Customer service. Dyson insist on gathering all your information before you can order a part “ for security reasons”. (is this even legal?) One operator- Brian, hung up when I complained. Was not allowed to make a formal complaint or speak to a supervisor. This process is not in the service of the customer, but presumably for the purposes of being able to contact you with promotional material. Don’t waste your time listening to the endless pre- recorded messages and answering their numerous questions. 3 unsuccessful calls and about 2 hours wasted. Go to parts.ie instead and order on-line in 2 minutes with none of the stress. I have had 3 Dysons, but will not be buying one again.

Like many other threads here Dyson don't have real customer service in Ireland, bought a very expensive Gen 5 Detect and after 4-mths the wheel on the main hoover head just fell off, contacted the store where purchased and given Dyson's number to call, well that was 5-weeks ago and 4 phone calls later (they hung up on me once) and still no further ahead, promised a replacement from the outset and after 5-weeks it appears there's no spare hoover heads on the planet, only alternative they said was send it to us and we'll get the workshop to repair/ replace it, I said if you've got the spare part just send that, they told me they cant its policy, anyway to send it back they wanted the whole hoover; motor, wand and head to which I said no way that's ridiculous I still need a hoover again its policy, boy they must have some policies that's for sure.
Having owned 2 other Dyson hoovers in the past and a fancy fan with no problems I bought this off the fact they seemed ok to me in my experience but what I find in the end there's no customer service only a useless call centre.
The saga continues, I may have to seek legal redress if this carries on.

Awful customer service and shoddy product. Firstly we were sent a broken machine, which had to be sent back and a new one delivered. When we opened the new machine, we realised that the remote did not work. When we spoke to customer service about getting a new remote, the person kept saying that the only thing that we could do was to send the whole machine for repair by their engineers. When asked numerous times for a new remote, we were told we would have to buy our own new one - even though it was Dyson's issue as they sent us a broken remote in the first place! Finally after much back and forth, and also not putting me through to a manager even though I requested it numerous times, we were told that actually all of the remotes were out of stock and that we could be added to a list to get a new one when they came back in stock. When asked if that meant we would get a new one for free, the responses were stupidly cryptic and so that was unclear. Finally after more direct questions, we were told that we would get it for free as a result of our conversation today. I was in total talking to customer service for an hour, which is ridiculous, and so we will see whether we will get a free remote soon. Definitely would not recommend Dyson as a company. We paid hundreds of Euro for what was supposed to be a premium product and still have nothing to show for it.

The hoovers are very bad for the price tag. I've had two a portable and a plug in and both terrible. Really disappointed with them both and wasted a lot of money.

Paid €450 for a Dyson V10 and expected to get a quality product. But no, just after the warranty period ends, the motor fails. This machine was treated properly, never abused, and still has a battery in good condition. And the motor fails. Customer service was a joke, they didn't even have a replacement motor available, and wouldn't be getting one in. Suggested I buy another and wanted to give me names of retailers. Seriously. I wouldn't touch a Dyson again. Shoddy merchandise and incompetent customer service. Stay well clear of Dyson.
EDIT: I can confirm that Dyson have supplied a new motor, and its working perfectly! Thank you Dyson! 😄👍

I wrote a review one week ago regarding a return order. I was getting no where regarding it when in contact with Dyson customer service. Since writing review a member from Dyson got in contact and problem was sorted
Thankyou. Still love my Dyson V8 👍

Horrendous customer service! Spoke to customer service about our machine not working properly. Was told a part would be sent out, 4 weeks later when we still hadn’t received anything called to follow up, and was told part not available. Was told they would arrange courier to collect our machine for return and it would be replaced with a new one. No courier. Rang again, was told our case was escalated and someone would call within 24-hours, no call. Rang again asked for a supervisor and was told someone would ring back within 2 hours, no call!! This has been going on for 5 weeks now and no assistance whatsoever except being told that it has been escalated and to expect a call within 24 hours. Still no call!! Absolutely appalling customer service! And no resolution, not sure what to do with our faulty machine now.

I asked for a courier to come and collect the product. Waiting all day, instead we received a box to return the item in. Very frustrating

Very poor service! As claiming for warranty seems like whole hassle if you buy it from online!
Anyway product should be more reliable as they are very expensive handhold hoover!

I will think twice before buy dyson again!

Trying to get through to dyson all you get is a bloody robot chat and 3 options that dont relate to my problem.smelt smoke today of my dyson turned it off now it wont work.

Quick delivery amazing products will shop again!