Dyson Ireland Bewertungen 

Not great customer care at all , and delivery date did not happen so cannot recommend

I am extremely disappointed with my recent experience with Dyson. This is the worst company I have ever dealt with. They are quick to take your money but very slow to assist with any issues that arise. They provide misleading promises and delivery dates. When the product does not arrive on the agreed date, they inform you that there is an issue with their system and that you need to wait. The customer service is horrible. This has been a very bad experience for me, both as a first-time customer and for any potential future interactions. I do not recommend this company to anyone at all. Stay away from them

The battery on our hoover wasn’t working and Dyson gave us a brand new battery for free.

No customer service. Absolutely appalling that Dyson does not supply parts to electrical outlets, and that it falsely represents itself as having a customer service phone number in Ireland.
The phone is never answered.
Emails are a waste of time as that is discontinued.
It is astounding that this company is able to sell its expensive products in Ireland when it does not provide a repair service or a warranty in reality.
Total misrepresentation and fraud.

The customer service was good wen more local to rep of ireland , since going over seas , there isnt a hope , have contacted today in regards to a faulty v15, no power , and was purchased in dec 2023 , had to explain again my issue today , after i waited the 72 hours , from suday , its now friday , and after a hour and a supervisor and. Nothing , company is now a brand i hate after using there appliances for 24 years , never again will i ever buy a duaon product , there a piece of cheap plastic rubbish and nothing about the brand is in any ways helpful to customer ,

The customer service agent was excellent, helpful and professional

As others have written, and I also have in the past…the customer service is absolutely appalling. Waiting over a month for a part to be back in stock. These expensive machines break often and easily and then repairs are near to impossible. Customer service options are awful and take ages and you still end up getting nowhere. Do not buy. I never ever will again.

Bought a Dyson DR44 Multi Floor Stick
Vacuum Cleaner a few years ago. It was never that good on the carpets but I persevered. I would continually go back to reliable Henry when I got fed up trying to hoover out the girls bedroom. As you can imagine the head of the vacuum was continually stuck with hair. I had to stop repeatedly to unclog it. Back to Henry again to finish the hoovering.
This hoover was only taken out sporadically over the years. In 2023 the hoover was giving a lot of problems it would hoover for a second and then switch off, come back on and switch off again. It was thrown aside and I kept meaning to call the company to see what the problem was but didn’t until today 24/7/2024.
I rang the company and after the lady got the serial number etc she informed me that they no longer made this one and she couldn’t do anything for me. Considering the amount of money paid out for this vacuum and how little it was used over the years I consider this to be a blooming disgrace.
This company has got a reputation which I consider to be totally false all they want is your money and forget about you when things go wrong. People think when they buy a Dyson that it is a reputable company but that’s definitely not the case. You are buying a name that’s all, the products are completely useless for the job required. I will never buy from this company again ever.

Very helpful excellent customer service

Dyson is the best brand in the world,
The only thing let me down a bit is the filter cover on the hair dryer, it should be magnetic like in the air wrap
I highly recommend dyson.

No help still haven’t been sorted spent long time on chats more then once and get no where

trying to check part availibility/serial number ......voice mails/digital(!!!) assistant that just replies ''dont understand query ''
absolute joke

Customer service is beyond useless, mother's vacuumed broke over 4 months ago sent back, they had no record of this although they organised collection, over 4 months later and god knows how many phone calls which take about 30 mins each, still nothing, no manager available to speak to, no call back, every phone call receives same BS....we have a new machine on its way or we have elevated your case...customer service staff must be trained how to fob off customers, this company is terrible with less than usless after care......this machine cost my mother over 600 euro and she since had to buy a new machine....be warned stay away from this shambles of a company that only wants your money...I would give 0 stars if possible. My mother has now informed Me that she has began legal action regarding this disgrace, DO NOT USE THIS COMPANY update on 24th.... more BS, iv had zero corespondace from Dyson... same thing iv heard in every phone call...you will receive an e mail in 72 hours total bull Sh.tand worst company on EARTH

I ordered a Dyson Airwrap from the website and selected July 5th as the delivery date. I stayed home from work and waited for my delivery—nothing.

I called Dyson on Monday 7th. The staff member said there was an issue with my order, and she needed to put through another one but the system was not working for her. I was on and off hold for nearly 40 minutes!

She said she would email me my new delivery date. I waited, and eventually, a new order came through on my email—but no delivery date, just that it would take between 3 and 5 days.

So what—I wait at home until it arrives?! Well, it never did! So, I called Dyson again and the staff member seemed confused. The background noise was chaotic. He had to speak to his manager several times - once again, I was on the phone for nearly 40 minutes waiting.

He said he couldn't help and had to transfer my query to the 'back office' and that I'd hear back from them within an hour. I asked him to put that in an email, which he did. And you guessed it - I've still not heard from them!

While those working in the call centre are kind, English is not their first language; they are dealing with faulty systems in a chaotic environment, and they just don't have solutions at hand.

I have wasted my money, time, and phone credit trying to find my order, and the event I ordered it for has now passed. At this stage, I just feel like cancelling my order and never dealing with Dyson again.

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* UPDATE *

So, after I wrote this review, I decided to call again to get some clarity. The agent then says the previous agent left my order as a draft and never actually re-sent the missing order - even though I got a confirmation email that they had!!

She managed to contact the back office, who said they'd "push it through", and I'd receive a summary of this via email within minutes, which would include options for a new delivery date.

But once again - I got no email, no phone call.

Not only that - but I got the below response from Dyson - cancelling my order! I did not contact Dyson and ask them to do this - my issue is ongoing!

So I had to call them AGAIN yesterday and ask what on earth was going on. The agent had to call the back office, promising they'd contact me.

This time, they actually called me. They offered to cancel my order (again!?) or attempt to re-send it. But I had been offered a 30% discount as an apology by a previous agent, which I wanted to use on my order, seeing as Dyson had caused me considerable expense and time (over 20 euros on phone credit).

I was told I could not use that and that I would need to cancel my order and order again at the product's new higher price - which made the 30% useless.

I told them this, and they said that if I went ahead and cancelled my order - I could re-purchase my item at its original price and then use my 30% discount on it. So I did. They said they'd email me information on how to do this. They have not done this.

And on top of this - the payment is still listed on my Klarna account. The email Dyson sent me about my refund was unclear and full of mistakes, and only advised me to contact my bank.

I got the Dyson Airwrap for my wedding and was really looking forward to using it. Instead, my time and money have been wasted, and I feel totally lied to and scammed at this stage. I have never had such a bad experience with a company in my life. It's unbelievable.

Still waiting on Dyson to send a replacement. DO NOT BUY A DYSON if your life depends on it.

So 10 phonecalls later and nothing but grief. Terrible product for the price point by the way. Buy Samsung, Lg, Miele or a cheap store version and avoid this grief please. They dont respect Irish customers and we are being treated like morons who charge premium prices but over beyond inferior customer support outsourced to a cheaper labour market.

They charge huge amounts for their products and provide 0 beyond zero!! Customer services. My vacuum, still under warranty, won't work for more than a minute when fully charged. Called 3 times. Told to call back in 2 weeks because they have no stock. Called again and they arranged a replacement. Only to send an email to say they are only replacing the cyclone and body. I Called to ask about the battery and was told to watch a video on YouTube that will show me how to attach it to the new body. So now their inferior product is being maintained by me!!! Never ever buying a dyson product again

I bought a Dyson cordless refurbished vacumn on line from official Dyson Cost 300 euro, and it broke down within one month. I was away for 2 weeks after it arrived used it about 4 times. Battery appears to be gone which means it was not tested before I received it . When I reported it to the Dublin help line, they promised to send me a replacement on the same day as they collected the faulty. I heard nothing for 2 days and then rang again and they said they had not agreed this as there policy is to get faulty one back first. They could not tell me what time they would call or when I would get replacement. I have never had such dreadful customer support. They are like robots and just keeping giving the official line. Once they have your money they don,t care. They have no
email address to write or any way to complain. Keep away from them and their products are not great as they are always breaking down
I really have no faith in Dyson. I spend two whole days trying to chat on line and on the phone to Dyson. There platitudes mean nothing. I was told the faulty machine will be collected tomorrow. So far they have given me no time schedule. So I’ll wait in tomorrow and see if the collector comes to Galway and takes it away. Looking at concerns here they don’t seem to keep their word. Remember I am talking about a machine bought on May 25th 2024. All they say here means nothing, instead of spouting out all this insincere rubbish they should deal with the problem properly, professionally and quickly . We trusted them , they should trust us( we keep these people in jobs) My replacement should arrive the same day as they collect their faulty product. Their attitude to their customers says it all. I will await response and fill you in again.
As expected was in all day Friday. Took day off work and despite all my phone calls and all their promises and emails no one called to pick up the faulty Dyson. A nightmare of a company keep away from them

Dreadful customer service. Extremely frustrating. Vacuum broke while under warranty. Called and collection for repair organised. Waited two days, heard nothing, called and was told, oh sorry, the wrong address is on the system. Eventually, two days later,DPD arrived and collected it. Received email to say repair was complete,and machine would be dropped back next day. Took day off work, nobody came. Called Dyson again, was assured case had been escalated and was guaranteed that it would be delivered this morning. Waited in again, nothing. Called Dyson again, told oh, sorry, we have wrong address. DESPITE THE FACT MACHINE WAS COLLECTED FROM CORRECT ADDRESS???? so another day, waiting. Currently awaiting call back from supervisor named Cindy. Absolutely Dreadful company, will not purchase from them again, will be making complaint to ombudsman. WHERE IS MY DYSON???
UPDATE
Have now received an email saying I was called three times today with no answer. THIS IS A BLATANT LIE. I have zero missed or received calls on my phone from Dyson today. Going to make a formal complaint to ombudsman now. Appalling, appalling customer service, total incompetence and dishonesty. And no sign of my Dyson. STAY AWAY FROM THIS COMPANY!!!

One of the worst customer care experiences I have ever had. My Dyson Corale hair straightner that I paid €450 for stopped working just outside the 2 year warranty. I contacted Dyson and was told they would arrange collection and send me a refurbished one which they charged me €90 for. No confirmation email, no receipt for payment. Item was eventually picked up but 5 days later they have no record of it. Contacted them again to reiterate this, was told oh I see you are waiting on collection! I had just said it was collected. Currently I am without my original item, down €90 and nobody knows what is happening. Really not sure what kind of scam Dyson is running, but I will be seeking legal advice. I would suggest people shop for other brands and avoid them especially for the prices they charge. Really awful service