ABSOLUTE SCAM. I feel so stupid that I didn’t check the reviews here first, I am literally going through the exact same issues. Terrible quality, zero arch support, it’s what you would get from Temu.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Not much arch support in these thongs, they come from China and are very soft
Unternehmen hat geantwortet
Never ever fall into this scam! There is viral advertisement on Face Book and Youtube. This is total scam! I strongly believe google needs to get sued for people bought this product. It is... Mehr ansehen
Unternehmen hat geantwortet
Dreadful quality footwear that can be bought on Temu for £2.99. Returns address is in New Zealand costing £22 so I didn’t bother . RIP odd company
1.5
Ungenügend
27 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
I ordered some items from Dr Arch…
I ordered some items from Dr Arch thinking it was from an Australian site on 2 May. It has now been over a month and still haven't received. Granted, they shipped right away - from China- and it's been stuck in Australia for over 4 weeks but their customer service don't do anything about it. They tell me to keep waiting. I wanted a refund....keep waiting. I have succumb to the realization that I'm not getting the items and have lost $180.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Christina,
$180 stuck in transit with support just telling you to keep waiting is simply not good enough, and I'm sorry that's what happened. If the parcel still hasn't arrived, you shouldn't have to keep waiting on it.
Please email support@drarchs.com with your order number and I will refund you directly rather than have you wait any longer on a delivery that's clearly gone wrong.
Best,
Jack
Co-Founder | Dr Arch's
Very disappointing - AVOID
Very disappointing, product has not arrived over a month after ordering, and despite contacting customer service 3 times and being told I would receive an update on delivery, this has not come. I am now trying to get a refund. I was really excited for the products and gave ample opportunity for the team to update me on delivery date etc but I’ve given up now. Sadly I definitely would not recommend this company.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Steve and Beth,
Being promised an update three separate times and never getting one is worse than the delay itself. I'm sorry we did that to you.
If your order still hasn't turned up, please email support@drarchs.com with your order number and I'll get your refund processed directly rather than have you wait on an update that clearly isn't coming.
I know that's not the experience you were excited for when you ordered, and that's exactly why I want to fix it.
Best,
Jack
Co-Founder | Dr Arch's
Deceptive and misleading website
Deceptive and misleading website, promising 'free returns and exchanges'. Not only do they insist of customer paying for return postage, but the return address is New Zealand - ie international and twice as expensive! Customer service is woeful. The thongs may feel ok (I don't know, the size was wrong) but they look really roughly finished and look cheap. I will be looking into reporting to ACCC.
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi,
Please accept our apologies for your unsatisfactory experience. We truly value your support and want to do everything we can to make things right for you.
Could you please provide us with your order number along with a few more details about what happened? Once we have that information, our team will look into this immediately and work toward finding a suitable resolution for you.
The products that they sell are very…
The products that they sell are very low in quality, also the Same products are selling at some stores for one dollar. When you check the bottom part of the product, they are made from CHINA
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that you were disappointed with the quality of your recent purchase, as we always strive to provide our customers with products they love.
We would like to address your concerns regarding the origin of our products. We are a proudly Australian-owned and operated company. Like many global brands, we partner with various specialized manufacturing facilities in China to produce our goods. We work very closely with these partners and have strict quality control measures in place to ensure our designs meet our standards.
We take all customer feedback seriously and would appreciate the opportunity to learn more about the specific product you purchased so we can look into this matter further. Please reach out to our customer support team directly at support@drarchs.com so we can assist you and help make this right.
Sincerely,
Jack
Management
Look else where.
At first, the product seemed like it would fit our needs. However, when it arrived, it didn’t fit well and the design was uncomfortable—it actually hurt our toes.
I reached out to customer service hoping to exchange it for a different style, but unfortunately, that wasn’t an option. On top of that, there are no free returns—you’re required to ship the item back to Australia at your own expense. Considering that most online retailers provide complimentary return labels, this was quite disappointing.
Based on this experience, I would think twice before purchasing from this company and would recommend looking at alternative options.
Update: 6/5/2026 - there has been no contact since my review from the company on making things right.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Dear Scott,
Thank you for bringing this matter to our attention. We sincerely apologize for the discomfort you experienced with the product and for the frustration caused by your recent interaction with our customer service team.
We want to be entirely clear: the information you were given does not align with our company policies. We do offer free exchanges to ensure our customers get the right fit and style. It is completely unacceptable that our support team informed you otherwise and denied your request. We are addressing this lapse in communication internally to ensure our staff provides accurate assistance moving forward.
We are committed to resolving this issue and restoring your confidence in us. A member of our team will be reaching out to you directly via phone call to arrange your free exchange and ensure we make things right.
We appreciate your patience and the opportunity to correct our mistake.
Sincerely,
Jack
Management
Awful company - don't risk it
Awful company, they list it is as free returns and that they are the most comfortable flipflops ever. They are uncomfortable and now want me to pay for the returns. Customer service is saying they aren't offering free returns at the moment.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Katie,
We are so sorry for the recent confusion regarding your order and policy details. We really want to make things right for you!
We have sent a private email directly to your inbox regarding your concern. Please take a look when you have a moment, we'll present all the available options to ensure we get this fully resolved for you.
Scam site
Scam site. Falsely representation of being based in Aus/NZ. Ships from China. No phone numbers. Does not process order cancellations though was requested within one hour of placing the order when I realised it was shipping from China and would not reach in time. Acts like email was not seen then replies a few days later to say product was already shipped, takes over 2 weeks to arrive, will not pay for return shipping asking to pay forcing us to bite the bullet and accept the product no matter what the flaws in the product. Site is a scam.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Dear John,
We are truly sorry to hear about your frustrating experience with your recent order and your interactions with our customer support team. We understand how disappointing it is to feel unheard, especially regarding order cancellations and receiving a product that did not meet your expectations.
We want to clarify our policy and make things right: if a product arrives with flaws or is faulty, we do offer completely free returns. It is our priority to ensure our customers receive high-quality items, and you should not have to bear the cost for a flawed product.
We would like to resolve this for you immediately. Please email our support team directly at support@drarchs.com and reference this review so that we can expedite your request and get your return sorted out completely free of charge.
Thank you for your patience, and we look forward to making this right for you.
Sincerely,
Jack
Management
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