ABSOLUTE SCAM. I feel so stupid that I didn’t check the reviews here first, I am literally going through the exact same issues. Terrible quality, zero arch support, it’s what you would get from Temu.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Not much arch support in these thongs, they come from China and are very soft
Unternehmen hat geantwortet
Never ever fall into this scam! There is viral advertisement on Face Book and Youtube. This is total scam! I strongly believe google needs to get sued for people bought this product. It is... Mehr ansehen
Unternehmen hat geantwortet
Dreadful quality footwear that can be bought on Temu for £2.99. Returns address is in New Zealand costing £22 so I didn’t bother . RIP odd company
1.5
Ungenügend
27 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 96 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
ABSOLUTE SCAM
ABSOLUTE SCAM. I feel so stupid that I didn’t check the reviews here first, I am literally going through the exact same issues. Terrible quality, zero arch support, it’s what you would get from Temu. I posted it back to New Zealand ($21 AUD!) and they refuse to refund me because apparently they can’t find my parcel despite proof of delivery. So angry and have complained to my bank. I should have known better.
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Jocelyn, I'm sorry to hear that. This is exactly the kind of experience I don't want anyone to have with us. If you've got proof of delivery for your return, there's no reason you should still be waiting on a refund, and I don't want you left out of pocket for the $21 postage on top of it. Please email me directly at support@drarchs.com with your order number and the delivery confirmation, and I'll personally make sure this is sorted this week not "when the parcel turns up." I also want to look into the quality issue you raised; that's not the standard I want going out under our name. Genuinely sorry it's come to this.
Best,
Jack
Co-Founder | Dr Arch's
Dreadful quality footwear that can be…
Dreadful quality footwear that can be bought on Temu for £2.99. Returns address is in New Zealand costing £22 so I didn’t bother . RIP odd company
26. August 2026
Bewertung ohne vorherige Einladung
Never ever fall into this scam!
Never ever fall into this scam!
There is viral advertisement on Face Book and Youtube. This is total scam! I strongly believe google needs to get sued for people bought this product.
It is not "Australia owned business" but advertised as it is.
The return location is in New Zealand.
My refund is still on the process when I paid 30 AUD to just send it back to New Zealand.
If I could give zero stars, I would.
It is total scam please don't buy.
I am not allowed to write the review. No one can write the review in Actual website. All the reviews are scam like their ads by professional actors who acts like patients or health care workers!
Never buy!
Keep your money in your pocket!
Report them to ACCC which I alreaxy done. The website should be banned for Australians to protect Australian customers!
Total SCAM!!
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Seonghee, I can hear how frustrated you are, and reporting this to the ACCC isn't something anyone does lightly. I'd love to sort this properly than leave it in the air. Your refund shouldn't still be "in process" after you've already paid to send the item back, that's completely our fault. Could you email your order number to support@drarchs.com? I'll personally track it down and get it closed out. On the reviews, I can't speak to what you've seen elsewhere, but every review on this page is a real customer, including yours, and I'd rather earn better ones than manage the bad ones away.
Best,
Jack
Co-Founder | Dr Arch's
Ordered size 41
Ordered size 41, far too small, poor quality and they request the item to be returned at my cost from the UK to New Zealand or an in store credit only. Do not recommend, complete scam.
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Kate, sending you the wrong size is our mistake, not something you should be paying return postage to fix and store credit isn't the right answer for an error on our end either. Send me your order number at support@drarchs.com and I'll get you a proper refund. Sorry this was your experience with us.
Best,
Jack
Co-Founder | Dr Arch's
Absolutely total crap
Absolutely total crap, straight from China, really bad quality, the ones from Kmart are much better. Really disappointed as I thought they would be great. It took ages to get them and they were $60.00 per pair, not worth $10 a pair... don't buy them
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Debinalice,
If you still have the pair, I'd like to make this right with a refund rather than have you stuck with something you're not happy with. Email support@drarchs.com with your order details and I'll take care of it personally. Thanks for being straightforward about it, feedback like this is how we actually fix the product.
Best,
Jack
Co-Founder | Dr Arch's
😡😡😡 Worst Company I have ever dealt…
😡😡😡 Worst Company I have ever dealt with. Refused to give me a refund after i sent them back out of my own money back to New Zealand???
Pro tip to the other customers, just do a chargeback with the bank, you will get your money back.
Report these frauds to Facebook 😡😡😡
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Karen,
You shouldn't have needed a chargeback to get your money back. If you paid to ship this to NZ and still haven't been refunded, that refund is owed to you, full stop. I'm sorry it got to the point of reporting us to Facebook, which tells me our support team let this drag on far longer than it should have. Please email me directly at support@drarchs.com with your order number and I will personally see this refunded this week.
Best,
Jack
Co-Founder | Dr Arch's
The product is cheap rubbish I'll…
The product is cheap rubbish I'll fitting, I'll support and sweating in them. Had to send to NZ for a refund, tracked. Have not heard from them
Avoid this company, they are useless. Cheap Chinese crap
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Linda,
A tracked return gone unanswered is on us, you did everything right and shouldn't be the one chasing us up. Send me your tracking number and order details at support@drarchs.com and I'll get your refund moving today. I'm also sorry the fit and comfort weren't right for you. Ill send that feedback straight to our product team.
Best,
Jack
Co-Founder | Dr Arch's
Cheap Chinese crap
Cheap Chinese crap. Stay clear of Dr Arches they are scammers. Mine arrived today in a chinese plastic bag in a dull grey colour and plastic sole glued to a cork bit. No support in the arches. Was hard to find any reviews which should have been a red flag. Found this site too late. I’ll take my loss on the chin and hopefully learn from it in future.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Moana,
I appreciate you being upfront that you weren't even planning to ask for anything but I'd still like to make this right. The packaging and the lack of arch support you're describing isn't the product we intend to send out, and "chalk it up to experience" shouldn't be the takeaway from ordering with us. Email support@drarchs.com with your order number and I'll sort a refund, no argument needed.
Best,
Jack
Co-Founder | Dr Arch's
Garbage product from China
Garbage product from China. I too, wish I had visited this site before purchasing. I won't be bothering to send them to NZ from Australia for a refund. I'll donate them to charity.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Rochelle,
Donating them is generous of you, but you shouldn't be out the cost of the shoes on top of it. If you're willing, email support@drarchs.com with your order number and I'll refund you regardless, no need to ship anything back. Sorry the product didn't measure up. I'd rather hear this directly than have you quietly not come back.
Best,
Jack
Co-Founder | Dr Arch's
DO NOT BUY
Cheap and nasty! Avoid avoid avoid!!! The refund process is UTTERLY RIDICULOUS they will refund me after I’ve sent them to New Zealand???? From the UK?!?!? I’ve asked PayPal to intervene, it’s a scam, cheap crap from China! So annoyed for falling for it
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Rachel,
I'd like to resolve this directly. Please email support@drarchs.com with your order number and I'll process your refund without any waiting at all. Sorry this is the experience that made you feel like you'd been scammed, that's exactly what I don't want.
Best,
Jack
Co Founder | Dr Arch's
Terrible quality SCAM
I really wish I read these reviews before I bought these sandals. Its a total SCAM! Its arrived in the grey packaging you get from well know chineese online stores and the quality is TERRIBLE and thats being nice. I haven't tried to get a refund yet but like others im sure they will make an excuse not to refund the ite for me. Really disappointed I cant afford to waste £38 like this plus I needed it for a health reason. So disappointed but if I can save someone else being scammed its worth it.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Liz,
I'm sorry, especially knowing you needed these for a health reason and they didn't come close to helping. Please don't assume the refund process will be a fight and email support@drarchs.com with your order number - I'll deal with it directly. Also if the arch support isn't doing what it should for your feet, please let me know more, because that's the entire point of the product.
Best,
Jack
Co Founder | Dr Arch's
The item arrived within two weeks
The item arrived within two weeks, which was a good start. Unfortunately, the quality was far below my expectations. It felt flimsy, cheap, and did not provide the comfort advertised. Instead, it was very bouncy and unstable to walk on.
Customer service was helpful at first and assisted with the return, but buyers should know that return postage is at their own expense. I paid around $30 for the item and another $19 to return it to New Zealand.
The biggest disappointment was the refund process. It took over eight weeks and several follow-up emails before I finally received my refund.
Based on my experience, I would not recommend buying from Dr. Arch. The product quality was poor, and the lengthy refund process overshadowed the initially helpful customer service. Customer support also appears to be based overseas, which may have contributed to the delays.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Christian,
Thank you for laying this out so fairly. I'd like to look at what happened with your specific refund, if you're willing to share your order number at support@drarchs.com, I'll dig into where it stalled.
Best,
Jack
Co-Founder | Dr Arch's
Don't use Dr Archs! Buy Archies Footwear instead!
They are not an Australian Company as stated, they are in NZ. They do not ship from Australia as stated, they were shipped from China. After the transaction went through it was a private PayPal account the money was sent to.
My experience was they sent 1 pair of slides wrong size. Their error not mine. They wanted me to ship back to NZ at my cost. Customer service was not customer service. They drag it out for as long as possible. Requesting more info with every email. Then tell you at the end send them back but don't inform you they are making you pay.
Save your money and go and buy Archies Footwear instead!
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Yvette,
Sending the wrong size was our error, and asking you to cover the cost of fixing it after dragging the process out with more questions first isn't how that should have gone. I'm sorry. If you're open to it, email support@drarchs.com with your order number and I'll get you refunded properly, no further back-and-forth.
Best,
Jack
Co-Founder | Dr Arch's
AVOID AVOID AVOID
AVOID AVOID AVOID
Before I ordered, I checked their website FAQs to check they did refunds. FAQ advises that postage is free for Aust, NZ returns, but NOT that they only return address is in New Zealand. TOok at least a month to arrive as was sent from China, via some address in the UK. Quality is terrible, sizing is inaccurate and they are cheap crappy pound store items. I tried to initiate a refund, only to be told I had to send them back to New Zealand (when the address label has an address in UK). Apparently they want to inspect the shoes before they refund. Nevermind that postage to NZ will cost as much as the shoes. Constant back and forth, terrible customer service, with them bizarrely offering to send another pair of shoes (why???) instead of refunding, or offering a 25% refund on another pair.
It’s only once you delve into their website further that you find the information about having to send returns to New Zealand. IF you have any kind of foot injury, these are going to do nothing to help it.
COMPLETE SCAMMERS. DO NOT BUY
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi,
The FAQ not being upfront about the return address is a fair criticism, and offering you another pair or a 25% refund after you'd already been let down once wasn't the right response. You should have been offered your money back, plainly. I'm sorry, especially since you were hoping this would help with a foot injury. Please email support@drarchs.com with your order number and ask for me directly, I'll get you a full refund without the runaround, and I'm fixing the FAQ so the next person isn't caught out the same way.
Best,
Jack
Co-Founder | Dr Arch's
Scammy company
The shoes came a month later than promised and the quality is very poor. They are dollar store quality. Save your money!
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Rebecca,
I'm sorry that's the quality of product you received, this is definitely not the standard we aim to provide at Dr Arch's. Send me your order number at support@drarchs.com and I'll refund you immediately, you shouldn't have to keep something you're not happy with just because of how long it took to arrive.
Best,
Jack
Co-Founder | Dr Arch's
Very poor company to deal with
Very poor company to deal with. Ordered these ready for a trip a week later no item. They could not give me a tracking number. Emailed several times advised due to the nature purchase from elsewhere. Once done this they said they will refund me once they locate item. 4 weeks later no response and no refund. Avoid as you won’t get the item you want
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Arif,
I'm sorry you missed having these for your trip, and that "we'll refund you once we find it" turned into four weeks of silence. There's no reason a refund should depend on us physically locating an item, if it never showed up, that refund is owed to you now. Please email support@drarchs.com with your order number and I will get this closed out this week, tracking number or not.
Best,
Jack
Co-Founder | Dr Arch's
Not much arch support in these thongs
Not much arch support in these thongs, they come from China and are very soft
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Julie,
Thanks for the straightforward feedback. Arch support is the whole reason people choose us over a regular pair of jandals, so hearing it wasn't firm enough for you is important. Could you tell me a bit more about what you needed and didn't get? I want to make sure the design is doing its job, and if this pair isn't right for you, I'm happy to sort an exchange or refund, just email support@drarchs.com with your order number.
Best,
Jack
Co-Founder | Dr Arch's
If I could award zero stars
If I could award zero stars, I would. Order not received and despite emailing the company twice (it appears to have various emails addresses), I have had no response apart from an email requesting a review. I would not recommend this company.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Denise,
An order that never arrived plus two unanswered emails is a complete mistake on our end, and I take full accountability for not following up sooner. Please email me directly at support@drarchs.com with your order number and I'll get you a full refund straight away rather than have you chase this any further. I'm also looking into why your emails went unanswered, because that shouldn't happen.
Best,
Jack
Co-Founder | Dr Arch's
Ordered end of April from uk
Ordered end of April from uk , payment was taken straight away. Still waiting for 2 pairs of sandals. Numerous emails, same excuse- they are on their way.
I have asked for a refund and will be taking this further. Very disappointed. Do not waste your time or money!
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Julie,
Being told "it's on its way" over and over without an answer is not what we aim to provide with our customer support experience. Clarity is a key focus at Dr Arch's.
So i'm sorry that's what you've been getting. Please email support@drarchs.com with your order number, I'll handle this directly and find out exactly what's going on and get you refunded.
Best,
Jack
Co-Founder | Dr Arch's
This seller operation is SCAMS
This seller operation is SCAMS. Do not buy, product quality is terrible. They advertise wrong about refund. They are not based in Australia. Products get shipped from China. Stay away from these people. I lots my money already.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Dr Arch's
Hi Mikul,
I'm sorry you experienced difficulties with our product quality and refund process. If you email support@drarchs.com with your order number, I'll look into what you were told about the refund policy and make sure you're refunded properly. I want to close the gap between what the site says and what customers are actually experiencing, and reviews like this are how I find out where it is.
Best,
Jack
Co Founder | Dr Arch's
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