Since 2013, the first time I bought it, I was fascinated with interface and computer friendly features, every year you guys do something better, I was an ATX user before Drake, and now, I’ll be a Drak... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have used Drake Software for at least the last 10 years. I have been most impressed and grateful with the support staff that are always friendly and answer my questions. I highly recommend this... Mehr ansehen
DRAKE SOFTWARE IS A WONDERFUL TAX PROGRAM BECAUSE IT'S FRIENDLY AND HELPS US GET THE MAXIMUM REFUND FOR OUR CUSTOMERS IN AN HONEST AND SAFE WAY. I RECOMMEND IT 100 %
Their software engineering has gone to the pits. Not only did they not fix it, but they acknowledged that it doesn't work and that I would have to enter a work around in the software in order to submi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Vom Unternehmen geschrieben
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Kontaktinformationen
111 Technology Drive, 28734, Franklin, Vereinigte Staaten
- 828.524.8020
- drakesoftware.com
3.6
Akzeptabel
526 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Easy to fill out
Questions were direct in most cases and easily understood. Options to fill in and other information was a very nice option too!
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
We appreciate your feedback, Charlotte. We're glad the questions felt clear and the fill-in options worked well for you. That kind of straightforward experience is what we aim for.
Customer service
The fact that you can still talk to an actual human is what I value above all, never had a problem that they couldn’t solve
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Thanks for sharing that, Pam. Real people answering the phone is something we believe in, and we're glad every issue has been resolved when you've reached out. That matters to us.
Drake is my favorite tax software
Drake is my favorite tax software, I have tried others, but I always come back to Drake. The tech support is very lacking, you will need to find answers online as they know less than the preparer. The portal is not that great, but the pros of using Drake verses other software, for me, outweighs the cons. It would be nice to have an AI ability such as Blue J attached to the software.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Thanks for the candid feedback, Debbie. It says a lot that you keep coming back after trying others. We hear your concerns about tech support and the portal experience, and we're sharing that feedback with our teams. In the meantime, our Knowledge Base at Kb.DrakeSoftware.com has detailed troubleshooting and how-to articles that may help when you need a quick answer.
The attention I received from the…
The attention I received from the people who handled my requests for help was kind, accurate, and patient. Thank you so much, Drake Team!
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Thank you, Maria. Knowing that the team came through with kindness and patience when you needed help is exactly what we love to hear. We're glad every interaction felt accurate and caring.
I have used Drake since 2008
I have used Drake since 2008. Have stayed for the price, and customer service. So far, the software has met 99.9% of my firm's needs for the tax services we provide. I did not know the company was sold. I hope any changes are for the best, not the contrary.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Thanks for sharing, Ilma. Eighteen years of trust is something we don't take lightly. We're glad the software has met nearly all of your firm's needs, and we remain committed to the same price, service, and quality you've come to rely on.
Excellent software that is easy to use…
Excellent software that is easy to use with time saving features such as populating fields for 1099-R and W-2. Super helpful customer support for tax questions and installation.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
We appreciate your review, David. The auto-populating fields for W-2s and 1099-Rs are designed to save time exactly like that, and we're glad support was there when you needed help with tax questions and getting set up.
I've been using the company since 2005
I've been using the company since 2005. Prior software was TAASC until it was purchased by Intuit and killed off. The company has grown significantly since I started but I continue to be impressed by its value compared to the other providers. Even though the price has increased, I still consider it a good value. I've never been disappointed by tech service and understand during certain periods that a wait may have to be tolerated.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Thanks for the long history with us, Paul. Over 20 years is no small thing, and we're glad the value has held up for you through all the growth. Your patience during peak season and continued trust in the product means a lot.
I have been using Drake Software for…
I have been using Drake Software for over 20 years. I am very happy with the software, and the support is outstanding. Victor Urena EA
12. Mai 2026
Antwort von Drake Software
Thank you, Victor. Twenty years of partnership speaks volumes, and we're glad the software and support have consistently met the mark for your practice.
Better off using a different software
Previous years software was good. 2025 was crap.
Technical support was not knowledgeable
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Thanks for taking the time to share your feedback, Georgia. We’re sorry to hear that your experience with the 2025 software and our technical support team did not meet your expectations, especially after having a better experience in previous years. We understand how frustrating that can be when you rely on the software to work smoothly and receive knowledgeable assistance when needed.
We’d appreciate the opportunity to learn more and help address the issues you encountered. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can assist further and share your feedback with the appropriate teams.
35 years with Drake
I have been using Drake Software for over 35 years doing tens of thousands of returns. Help has been only a phone call away but hardly ever needed.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Percy, thank you for sharing this. Thirty-five years and tens of thousands of returns is remarkable, and the fact that you've rarely needed to call says a lot about your expertise and the reliability of the software working together.
Best bang for the buck
Not the best tax software, but you just can't beat the price for what you get. Best customer service of nearly any service like it.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Thanks for the honest take, Jeffrey. We're glad the value and customer service have earned your trust. That combination is something we work hard to maintain.
For the money
For the money, this is the software to use. It's not too complicated. They are quick to address problems. I don't dop a lot of complicated returns, but I do a lot of easy returns.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
We appreciate your review, James. We're glad the software fits your workflow without overcomplicating things, and that problems get resolved quickly when they come up. That straightforward experience is what we're going for.
Customer service is the best!
Customer service is the best!
Drake Software is user friendly and cost effective.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Thanks for sharing, Sheila. We're glad the customer service and ease of use have made a difference for you. Keeping it friendly to use and affordable is always the goal.
The past 2 years have been AWFUL
The past 2 years have been an abomination using Drake Tax Online and Rightworks. The incompetency of staff never returning calls or giving wrong information leaves a lot to be desired. I am hunting for a new software and will more than likely change of if I do stay I will look for another cloud based company because of all the down time I had in the office for myself and staff.
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Drake Software
We appreciate you sharing your experience, Joe. We’re sorry to hear about the ongoing frustration you’ve had over the past two years with Drake Tax Online and Rightworks, especially with the downtime and the support experience you described. We understand how disruptive that can be for both you and your staff during busy periods.
Your feedback about communication, follow-up, and reliability is important, and we’d like the opportunity to look into these concerns further. Please contact our support team directly at (828) 524-8020 or email Support@DrakeSoftware.com( so we can review your experience in more detail and work toward a resolution.
Slowly being priced out
Been with Drake for years, but the pricing continues to rise and now we have all these paid features being shoved down our throats. I LOVE the software, but this year it would just close the program randomly which sometimes resulted in loss of data entry. That's a huge negative for me.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Thank you for sharing this, Luci. We hear you on both the pricing concerns and the program closing unexpectedly. Losing data entry work is frustrating, and that's not the experience you should be having. We'd like to help troubleshoot that issue. Please reach out to our support team at (828) 524-8020 or Support@DrakeSoftware.com so we can look into what's causing the crashes on your end.
Disappointed long time user switching software.
We have used Drake since 2013. Ever since Drake was sold a few years back, the problems with the software have increased. Starting a couple of years ago, the software would just stop and disappear from your screen without warning. It has gotten increasingly worse, with this year being the worst. Also, support told us that they will not help with any program issues if you do not use Rightworks (I think), their cloud provider partner. This is insane! And over the last few years, the flow from federal to state returns have gotten worse. This year, we had to do a lot of overrides to get our home state of Arkansas to work correctly. This was a time waster. I loved working on
Drake, but as their product has become increasingly problematic, we will be switching software.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Thank you for sharing your experience with us, Michael, and for being a Drake customer since 2013. We’re sorry to hear about the issues you’ve encountered over the past few years, especially the software instability, concerns around cloud support, and the additional time spent handling overrides for Arkansas returns. We understand how frustrating that can be during an already demanding tax season.
We appreciate the detailed feedback you provided, as it helps us better understand where improvements are needed. We’d welcome the opportunity to review these concerns further with you. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can discuss your experience in more detail.
Drake was not ready for the filing season
After using Drake Software for the past 20+ years, the 2025 tax filing season was the worst ever. Customer support was basically non-existent as they would not listen to the issue and wasted more time than benefit. Drake was clearly not ready for the current filing season as we were not able to file many Partnership or Corporate returns until March due to problems with the State of Oklahoma returns. No communication from Drake on the issues
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Thank you for sharing your feedback, Steve, and for being a Drake customer for more than 20 years. We’re sorry to hear that this filing season did not meet the standards you’ve come to expect from us, especially regarding support responsiveness, communication, and the delays with Oklahoma Partnership and Corporate returns.
We understand how disruptive these issues can be during tax season, and we appreciate you taking the time to outline your experience. Your comments about support interactions and communication during software issues are valuable feedback and will be shared with the appropriate teams.
We’d welcome the opportunity to discuss your concerns further. Please contact our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can learn more about your experience and assist directly.
support was horrible
15. April 2026
Antwort von Drake Software
Thanks for taking the time to leave your feedback, Pauline. We’re sorry to hear that your experience with our support team did not meet your expectations. We understand how important timely and knowledgeable assistance is, especially during tax season.
We’d appreciate the opportunity to learn more about your experience and see how we can help. Please contact our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can follow up directly.
For Tax Pros; Great Support
Our tax office has used DrakeSoftware since the 1990s. They have improved each year, so years better than others, but in the end, they get the job done! We appreciate their customer service (i.e. availability, knowledge, accessibility).
11. Mai 2026
Antwort von Drake Software
Thanks for the review, Emmanuel. Having your office's trust since the 1990s is something we value deeply. We're glad the availability and accessibility of customer service has stayed consistent for your team through all those years.
I have used Drake since the 1980s …
I have used Drake since the 1980s Since the buyout the price is jumping substantially, While they are adding features - many are not the priority types services that make a difference in practice. And the customer service has dropped DRASTICALLY Some issues took 2 weeks to resolve last year and only because I had enough historical knowledge of how the basic program worked, was I able to resolve the issue. With support still giving feedback it could not be done.
11. Mai 2026
Antwort von Drake Software
Thanks for taking the time to share your experience with us, Karen. We understand how frustrating it is when support delays interrupt your workflow, especially after relying on Drake for so many years. Your feedback about the pricing changes, support experience, and the types of features being prioritized is important, and we take concerns like these seriously.
We especially appreciate you pointing out the challenges you faced resolving issues on your own while waiting for assistance. That is not the experience we want for long-time customers who depend on our software throughout tax season. If there are still unresolved concerns or if you would like to speak with our team directly, please contact Support at (828) 524-8020 or email Support@DrakeSoftware.com so we can assist further.
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