Since 2013, the first time I bought it, I was fascinated with interface and computer friendly features, every year you guys do something better, I was an ATX user before Drake, and now, I’ll be a Drak... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I have used Drake Software for at least the last 10 years. I have been most impressed and grateful with the support staff that are always friendly and answer my questions. I highly recommend this... Mehr ansehen
DRAKE SOFTWARE IS A WONDERFUL TAX PROGRAM BECAUSE IT'S FRIENDLY AND HELPS US GET THE MAXIMUM REFUND FOR OUR CUSTOMERS IN AN HONEST AND SAFE WAY. I RECOMMEND IT 100 %
Their software engineering has gone to the pits. Not only did they not fix it, but they acknowledged that it doesn't work and that I would have to enter a work around in the software in order to submi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Vom Unternehmen geschrieben
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Kontaktinformationen
111 Technology Drive, 28734, Franklin, Vereinigte Staaten
- 828.524.8020
- drakesoftware.com
3.6
Akzeptabel
526 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Das haben sich andere Leute angesehen
Long time happy customer
I have been with Drake software for about 10 years. Customer service is excellant
I have tried a couple of others but did not find the same level of service nor was the software as easy to work through. Thank you to all the Drake staff
Ms Pj Z of Merced , Ca
17. Oktober 2026
Bewertung ohne vorherige Einladung
DRAKE SOFTWARE IS A WONDERFUL TAX…
DRAKE SOFTWARE IS A WONDERFUL TAX PROGRAM BECAUSE IT'S FRIENDLY AND HELPS US GET THE MAXIMUM REFUND FOR OUR CUSTOMERS IN AN HONEST AND SAFE WAY.
I RECOMMEND IT 100 %
16. Oktober 2026
Since 2013
Since 2013, the first time I bought it, I was fascinated with interface and computer friendly features, every year you guys do something better, I was an ATX user before Drake, and now, I’ll be a Drake user for as long as God wants. Thanks for all the support and for staying with almost the same charges in the different user choices since the price of everything is going up. Thanks again!
16. Januar 2026
Bewertung ohne vorherige Einladung
Highly Recommend!
I have used Drake Software for at least the last 10 years. I have been most impressed and grateful with the support staff that are always friendly and answer my questions. I highly recommend this software.
J. Michael Hartman & company
16. Oktober 2026
Bewertung ohne vorherige Einladung
We've been with Drake for 13 years now
We've been with Drake for 13 years now. Their product is priced well, their support is great, their educational classes are valuable, and they're responsive.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Asks for excessive and nonessential information. Will not process until information is provided.
You ask for a lot of information for a business relationship. I'm not asking to marry your only daughter, for goodness sake.
5. Oktober 2026
Antwort von Drake Software
Thank you for sharing your feedback, Steve. We're sorry to hear that the information requested felt excessive and made the process frustrating. We understand that getting started should be straightforward and that your time is valuable. We'd appreciate the opportunity to better understand which requirements caused concern and help clarify why certain information is needed. Please reach out to our Sales team at (800) 890-9500 so we can discuss your experience and assist you further. We appreciate you bringing this to our attention.
Very professional organization with…
Very professional organization with considerable experience on the needs of tax practitioners.
3. Oktober 2026
Antwort von Drake Software
Thanks for taking the time to share this, Charles. Hearing that we come across as professional and that our experience shows in how we understand tax practitioners’ needs means a lot. That is who we build for, and we are glad your experience reflected that.
Landslide
Their software engineering has gone to the pits. Not only did they not fix it, but they acknowledged that it doesn't work and that I would have to enter a work around in the software in order to submit an accurate tax return. Pathetic.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Jody, thank you for taking the time to share your experience. We understand how frustrating it is to encounter a software issue that requires a workaround, especially when you’re trying to ensure a tax return is accurate. We appreciate you bringing this to our attention and encourage you to contact Drake Support at (828) 524-8020 or Support@DrakeSoftware.com if you need further assistance with the issue.
Antwort von Drake Software
Roger, thank you for the kind words. Calling our tax support team second to none is high praise, and we are glad they earned that from your experience. We will pass your feedback along to the team.
Easy to navigate the site
22. September 2026
Antwort von Drake Software
Thanks for taking the time to leave a review, Monica. Easy navigation on the site matters when you are trying to find what you need quickly, and we are glad your experience felt straightforward.
The software is friendly and the…
The software is friendly and the customer service representative are always there for us.
17. September 2025
Antwort von Drake Software
Paulina, thank you for sharing your experience. Friendly software and support that is there when you need it are exactly what we want for our customers, and we are glad both showed up for you.
Pass review
16. September 2026
Antwort von Drake Software
Thanks for taking the time to leave us a review, Reid. We appreciate you sharing your experience with us and are glad to have your feedback.
Very happy with Drake
I have been in the tax business 50 years and have gone from paper returns to electronic tax preparation and have experienced everything available. I have been extremely happy with the Drake program that I have used for many many years. I highly recommend it due to exceptional help from the support team to the cost.
7. September 2026
Antwort von Drake Software
Barbara, thank you for sharing your experience with us. After 50 years in the tax business, your perspective means a great deal. We’re so glad Drake has served you well for many years and that you’ve especially valued the support you receive and the cost of the software. We truly appreciate your recommendation.
I switched to this software in 2021 and…
I switched to this software in 2021 and it wasn't complicated for me to learn the system. Whenever I needed to call to get any assistance, the person was very helpful and knowledgeable.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Thanks for sharing your experience, Blanche. We’re glad the software was easy for you to learn when you made the switch and that you’ve found our support team helpful and knowledgeable whenever you’ve needed assistance. We appreciate your feedback!
DRAKE SOFTWARE - Stay well clear from this company! :(
DRAKE SOFTWARE (telephone) employees curse at you!!!! (not a good look guys) ...Their customer service dept is the worst in the industry.... Having a painful (user) experience with this company. I am a first time DRAKE user and find them extremely rude, unprofessional. A bunch of 'hicks' from North Carolina.... I am trying to get them to refund my money on a prior DRAKE software package that I never used - but I know that is impossible. Better route for me is to write that off as a bad debt expense and then I have to turn around and purchase a new tax online DRAKE tax preparation program based on my actual business needs - the prior DRAKE software package -> my cost $733/per tax return ... ouch!!! a little expensive guys! I will stick with them for now - IRS tax return deadlines are approaching - but they are for sure a bunch of thieves and bandits! Be careful, they bite! .....Smile :) Robert +30 yrs in the tax business....
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Thank you for sharing your experience, Robert. We’re sorry to hear that your first experience with Drake left you feeling frustrated, particularly with the service you received and your concerns about obtaining a refund. We take your feedback seriously and would appreciate the opportunity to look into this with you. Please contact Drake Sales at (800) 890-9500 so our team can review your situation and discuss the options available.
Customer service is amazing
Customer service is amazing! There is always a real person to take my calls during regular business hours, and they go out of their way to help me.
3. August 2026
Antwort von Drake Software
We appreciate you sharing your experience, Elizabeth! It’s great to hear that being able to reach a real person and get the help you need has made such a difference. Thanks for taking the time to leave us a review!
Drake Software is outstanding
I have been using Drake Software for many years and have always had a good experience. The people have have talked with have been very helpful and answered all my questions.
I would highly recommend the company.
2. August 2026
Antwort von Drake Software
Thanks for taking the time to share your experience, Catherine. We’re glad the people you’ve spoken with over the years have been helpful and able to answer your questions when you needed them. We truly appreciate your recommendation!
I have been using Drake Software for…
I have been using Drake Software for 17+ years and this is the worst support team I have ever seen.
The Securefilepro portal team/ Refund Department also does not issue credits for billing errors that are associated with open IT tickets issues.
This is the first year I am really considering leaving Drake due to the merger that occured and these people do not care about the customers.
They only care about inurement and that is sad to say. I always recommend Drake Software to others but I will no longer do that.
I am very unsatisfied with the pricing, support, refund and accounting department.
I loved Drake before this merger they really took care of us in the best way. I can no longer say that!
The 2 star is for the software itself , thats the only thing they have going but I pray for you if assistance is needed.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Drake Software
Hi TC,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experiences with our support, SecureFile Pro portal, billing, and refund process have left you feeling this way, especially after being a Drake customer for more than 17 years. We understand how disappointing it is when the level of service you've come to expect doesn't match your experience.
We'd appreciate the opportunity to learn more about what happened and see how we can help. Please contact our Support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review your concerns, including the open IT ticket and billing issues, in more detail.
We truly appreciate your many years with Drake and your honest feedback. It helps us identify where we need to improve, and we hope we'll have the opportunity to restore your confidence in us.
Great software
Great software. Customer service used to answer the phone faster like under 2 minutes. Now the customer call sets on hold for 20 to 45 minutes.
13. Juli 2026
Antwort von Drake Software
Thanks for taking the time to share your feedback with us, Jonathan!
We're so glad to hear you've had a great experience with the software. It's wonderful to know it's been a reliable part of your work. We also appreciate you pointing out the longer phone wait times. We understand how important it is to reach support quickly, especially during a busy tax season, and your feedback helps us continue improving. Thanks again for your review and for being a valued part of the Drake community.
:::
EVERYTHING
IT IS A VERY GOOD SOFTWARE COMPANY IN CUSTOMER SERVICE AND TECHNICAL SUPPORT
17. Juni 2026
Antwort von Drake Software
Thank you for your review, Carlos!
We're grateful for your kind words about our customer service and technical support teams. It's great to hear that having knowledgeable assistance when you need it has made such a positive difference in your experience.
Thank you for choosing Drake Software and for taking the time to share your feedback. We appreciate your support, Carlos!
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