DoughGirl Bewertungen 

1'536
•
TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I've been delighted with everything I have purchased, it's fresh, delicious, very high quality and exactly as expected from the clear photos and descriptions of each product. All cakes and cookies ha... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Not great .ordered brownies and there not the best had better from supermarket cookie pie was mostly just Nutella ,also didnt realise it was gonna have emulsifiers ect in to ,just though they were ho... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

I’m a girl who likes her chocolate with chocolate sauce on top, so I thought this would be a real treat. Desperately disappointed, I’ve tried the Twix, Rolo and caramel slices and couldn’t tell the d... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Fantastic price for the size of the cookie pie slices, full of flavour. Excellent packaging all arrived safe. I ordered for a day earlier than required, but they arrived on the day I needed. So I w... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Bäckerei

Vom Unternehmen geschrieben

About DoughGirl DoughGirl is a bold, flavour-first bakery brand based in the UK, specialising in indulgent, handcrafted cookie pies and loaded bakes that are made to stand out. Born from a love of unapologetically big flavours and proper bakery indulgence, DoughGirl creates gooey-centred cookie pies, chunky stuffed cookies and limited-edition drops that customers genuinely get excited about. Every product is baked in small batches using premium ingredients, generous fillings and signature DoughGirl flair. We don’t do boring. We don’t do average. And we definitely don’t do small portions. From nostalgic classics to creative, seasonal specials, our mission is simple — to make every bite memorable. We’re proud to be growing a loyal community of DoughGirl fans across the UK who come to us for quality, consistency and a little bit of indulgence when they deserve it most. Whether you’re ordering for a celebration, a gift, or just because… DoughGirl is here to deliver big flavour, big attitude and seriously good bakes.


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

1536 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 99 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.2

Alle Bewertungen

(1'536)

1'469 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

The three cookie dough slices that I…

The three cookie dough slices that I tried were so nice. I had M&M, Rolo and triple chocolate. I warmed each one for 20 seconds and ate it with a dollop of ice cream. 😋 I have placed another order for some more and can definitely recommend.

30. September 2026
DoughGirl-Logo

Antwort von DoughGirl

Thank you so much for your sweet review! We look forward to your future custom again soon!

Bewertet mit 5 von 5 Sternen

Absolutely beautiful 😍 evry order has…

Absolutely beautiful 😍 evry order has been so delicious 😋 and amazing professional helpful service every time thankyou all

30. September 2026
DoughGirl-Logo

Antwort von DoughGirl

Thank you for your review! We love hearing your feedback on our delicious goodies and hope you enjoyed them!

Bewertet mit 5 von 5 Sternen

Fab cookie pies all round

Fab cookie pies all round, did come the day after I requested (so order in advance) but still in time for the party. Everyone loved them. Thank you for blue light discount.

30. September 2026
DoughGirl-Logo

Antwort von DoughGirl

Thank you for your review! We love hearing your feedback on our delicious goodies and hope you enjoyed them!

Bewertet mit 5 von 5 Sternen

Absolutely lovely

Absolutely lovely. My favourite is the pistachio biscoff cookie pie

30. September 2026
DoughGirl-Logo

Antwort von DoughGirl

Thank you for your 5* review :)

Bewertet mit 5 von 5 Sternen

Easy to order and very clear on prices…

Easy to order and very clear on prices and delivery. Delivered as promised and kept me updated via emails. Excellent. The cookies were enjoyed by my daughter n her friends. An awesome birthday gift.

30. September 2026
DoughGirl-Logo

Antwort von DoughGirl

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!

Bewertet mit 5 von 5 Sternen

Second time ordering from DoughGirl

Second time ordering from DoughGirl, great service, packaged well and sent out quickly!
Products are always delish! We have tried different brownies and cookie pies which are so yummy we will be ordering some more!

18. September 2026
DoughGirl-Logo

Antwort von DoughGirl

Thank you so much for your sweet review! We look forward to your future custom again soon!

Bewertet mit 1 von 5 Sternen

Very disappointing experience – poor customer service

Unfortunately, I cannot recommend this business based on my experience.

My order was delayed and was still being picked on the day it was meant to have been delivered, which was disappointing in itself, but what made the situation considerably worse was the way the issue was handled when I contacted them. I had hoped for some understanding, empathy and a genuine attempt to resolve the problem, but instead I was left feeling that there was very little care or willingness to take responsibility for the situation.

What should have been a straightforward issue to resolve became increasingly frustrating. When something goes wrong with an order, I believe good customer service is about acknowledging the problem, showing some understanding and doing what you can to put things right. Sadly, I did not feel that was the case here.

I’m leaving this review because I think potential customers should be aware that orders may not arrive when expected and, if there is a problem, you may not receive the level of customer care or understanding you would reasonably expect.

It’s incredibly disappointing that something as simple as showing a little understanding and taking responsibility seems to have been too much to ask.

7. Oktober 2026
Bewertung ohne vorherige Einladung
DoughGirl-Logo

Antwort von DoughGirl

Hello,
Thank you for your review.

We apologise that you experienced a delay with your order.
We can see via the email thread that a member of our Customer Service team did also apologise for the inconvenience that had been caused.

We can also see you requested for the order to be cancelled and this was processed accordingly for you and our refund process explained.

We apologise that you are dissatisfied with the time frame for the refund to be processed. Please be rest assured our team do everything they can to ensure they are completed as soon as possible following the request of cancellation.

Apologies for any inconvenience caused.

Bewertet mit 1 von 5 Sternen

Terrible site and even worse customer…

EVEN AFTER THEIR REPLY I ORDWRD FROM THEN MANY TIMES AND THE XODE STILLNDONT WORK !!!!!

Terrible site and even worse customer service. I tried to apply my 25% discount code, and it showed as accepted. However, as soon as I pressed ‘Pay’, the discount was removed and I was charged the full amount.

I’ve now tried to cancel the order, but there is no option to do so. I’ve emailed them requesting a refund for the difference and will have to wait and see if they actually respond.

Really disappointing experience and definitely not what you’d expect from a company’s website and customer service.

7. Oktober 2026
Bewertung ohne vorherige Einladung
DoughGirl-Logo

Antwort von DoughGirl

Hello Ellie,
Thank you for your review.
I can confirm we have already been in correspondence with yourself regarding this.
We can see the code you added to your order is applied when a second order is completed.
Unfortunately, we can only see one order on your account in which is the one you are referring to meaning the code will not work as this is the only order you have placed.
Apologies for any inconvenience caused.

Bewertet mit 5 von 5 Sternen

Excellent...Been wanting to order for a…

Excellent...Been wanting to order for a while. It was our Anniversary so ordered for my husband. Very happy that they came on the day I requested. Amazing & very nice ..............

30. September 2026
DoughGirl-Logo

Antwort von DoughGirl

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!

Bewertet mit 5 von 5 Sternen

Delivered on time

Delivered on time , packaged well and tasted great

29. September 2026
DoughGirl-Logo

Antwort von DoughGirl

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!

Bewertet mit 2 von 5 Sternen

Had the m'n'm cookie pie and was…

Had the m'n'm cookie pie and was disappointed in all honesty. Yet ive had a cookie pie before and it was lovely. This tasted a bit too rich and the chocolate seemed very cheap! I also was meant to receive them on the Tuesday and they didn't arrive until the Thursday which was disappointing

29. September 2026
DoughGirl-Logo

Antwort von DoughGirl

Thank you for your review. We are sorry to hear that you are unhappy with your experience thus far. If you would like any further assistance, we kindly request that you contact our Customer Service team so that they may assist you accordingly.

Bewertet mit 5 von 5 Sternen

Beautiful

Beautiful. Looked beautiful, tasted beautiful and was well packaged for protection. I will definitely be trying more

28. September 2026
DoughGirl-Logo

Antwort von DoughGirl

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and loved our products as much as we do!

Bewertet mit 5 von 5 Sternen

Very nice thank you 😊

Very nice thank you 😊

28. September 2026
DoughGirl-Logo

Antwort von DoughGirl

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!

Bewertet mit 3 von 5 Sternen

I was very looking forward to trying…

I was very looking forward to trying the cookie pies for my first time but unfortunately they all tasted the same except the monster green one and the white chocolate kinder.
I found the chocolate filling you use on the others completely takes over and I was unable to taste anything else. I was also disappointed to find bought digestive biscuits in the banoffee pie one as i thought you baked all your own stuff.
The cookie pies in general were all cooked to perfection just unfortunately the chocolate filling was far to over powering for us.

29. September 2026
DoughGirl-Logo

Antwort von DoughGirl

Thank you for your review. We always appreciate your feedback and take any comments on board. If you need any assistance, please contact our customer service team.

Bewertet mit 5 von 5 Sternen

Wonky box

Oh wow , ordered the wonky box and received 4x cookie pie slices , not only a great price but they were delicious 😋 and I didn’t miss the very small pieces that were missing .

29. September 2026
DoughGirl-Logo

Antwort von DoughGirl

Thank you for your review! We love hearing your feedback on our delicious goodies and hope you enjoyed them!

Bewertet mit 2 von 5 Sternen

Excellently packaged and speedy…

Excellently packaged and speedy delivery. Products just not to my taste.

29. September 2026
DoughGirl-Logo

Antwort von DoughGirl

Thank you for your review. We are sorry to hear that you were not happy with your chosen products on this occasion. Please contact our dedicated Customer Service team if you would like any further assistance!

Bewertet mit 1 von 5 Sternen
DoughGirl-Logo

Antwort von DoughGirl

Thank you for your review. We are sorry to hear that you were not happy with your order on this occasion. If you would like any further assistance, please do not hesitate to contact our dedicated Customer Service team!

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