Whilst I have not had time to assemble the furniture yet, the smell of the oak is divine!! Really heavy, quality wood. The ordering process was easy, the customer service second to none, and next day... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Excellent service from start to finish. I needed custom cuts and they made it so easy to order. The order arrived three days later, amazing! The cuts were super accurate meaning i had no trouble just... Mehr ansehen
Communication was very good, i had a shelf made to size and asked to be oiled and had 2 corner radius done. Very quick replies and after my order was completed i was sent a secure link to pay. Shelf a... Mehr ansehen
Ordering was easy and received timely. The quality of the wood surface was poor and not as depicted on the website. When I emailed for a returns process I was asked to justify why I was returning the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At domli, we specialise in providing natural, high-quality products for your home. Solid oak chopping boards, floating shelves and custom desks are just some of the unique items that our product experts have curated from around the globe. Sustainably sourced with swift delivery - that's the domli difference.
Kontaktinformationen
Vereinigtes Königreich
- info@domli.co.uk
- domli.co.uk
4.6
Hervorragend
1800 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent
Excellent, I contacted them for a custom order and they were very helpful with advice and it came exactly as ordered and very quickly. 2nd time using this company and would not hesitate to use again. Thank you
8. September 2026
Good quality and quick delivery.
7. September 2026
excellent quality desk + shelf
excellent quality desk + shelf ! very easy to assemble , everything that was required was included. no difficulties.
delivery experience was also good , shipped very soon after ordering. couldn’t be happier with my purchase.
1. September 2026
Delivery service not as stated. Product not oil finished
Delivery service- next day delivery did not happen, only notified in the evening, following day not able to get clarity when it will be delivered, subsequently delivered the next day. End result inconvenience for 3 days. No recourse offered, only offered half of delivery fees.
The product itself mentioned oil finish, the item is rough and uneven, contacted customer support, send numerous pictures, there after the communication appeared to only request more pictures and no resolution to the issue. I sent ample amount of images and showed the oil finished product from website to compare, but yet they are requesting more images. Unprofessionally dealt in it's entirety. No recourse whatsoever to misold product.
A relative ordered from domli and product was taken back and replaced three times due to it not being oil finished.
It appears they are selling products of poor quality and where concerns are raised they resort to tactics to not respond to complaints to tire people out.
This is a formal complaint to alert domli, you have misrepresented the product when selling from the description.
1. September 2026
Antwort von www.domli.co.uk
Thank you for taking the time to share this, and I'm sorry for the frustration with both the delivery and the finish of your item.
We've located your order and are reviewing everything you've sent us, including the photos, so we can understand what's gone wrong here. This isn't the standard of service we want anyone to receive, and we'll be back in touch with you directly.
Highly recommend!
7. September 2026
Great experience from order to…
Great experience from order to delivery. Beautiful quality furniture.
7. September 2026
Good quality…
I’m giving this five stars because although Domli really messed up my order they responded really promptly and efficiently and the product was excellent!
9. Juli 2026
Delivery not up to scratch
Worktops are absolutely fine no complaints with those, (excellent quality)my issue was with the delivery company (Dx)
Received a text for a date/time (02/09)for delivery (cancelled 10mins) before delivery schedule, had to wait until til 07/09 for them to arrive ..with no apology or explanation had to cancelled workmen/fitters and disappoint the customer)
Maybe use a different shipping agent with a more reliable service for your company..
28. August 2026
Antwort von www.domli.co.uk
Hi Julie,
Thank you for taking the time to leave this review, and I'm glad the worktops have lived up to expectations - the quality of our products means a great deal to us.
I'm sorry the delivery let you down - this isn't the service we expect for our customers, and I understand the real cost was having to stand down your fitters and disappoint your own customer.
I'm sorry this wasn't flagged to us while it was happening - had we known, we'd have got straight onto the courier for you.
We're also slowly rolling out our own delivery service, which gives us far more control over the experience for our customers. It only covers a small area for now, but we're expanding it steadily.
In the meantime, I'll be feeding these issues back to DX directly.
Fantastic!!
The shelves and brackets are fabulous! The quality of both are very good. Had a slight issue but customer service was brilliant and sorted it immediately without any quibble. Delivery was very prompt. I have already recommended and will continue to do so.
9. September 2026
Mixed views on this company
Mixed views on this company. The desk I bought was easy to put together and beautiful. The matching desk height pedestal has been a different story: it took three attempts to get the correct item with all the correct components delivered (although their customer service team were helpful and efficient). I am reasonably good at building flat pack but this was really difficult: incredibly poor instructions and hard to do. The drawer still doesn’t open / shut smoothly and there’s a gap between the cupboard door and the drawer above. I’m likely to have to get a handyman in to finish it off which is pretty disappointing. In summary, I would recommend Domli for a desk with very minimal assembly, but I would steer well clear of any items you have to build.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von www.domli.co.uk
Hi Natalie,
Thank you for taking the time to write a review.
We're really pleased the desk came together well and that you're enjoying it. We're sorry the pedestal has been more of a challenge, from the delivery mix-ups through to the build itself. That's clearly been frustrating, and we appreciate your patience.
We especially appreciate the honest feedback on the instructions. We've passed this on to the team to review, and we'll action any changes needed to make the assembly clearer. If we can offer any further assistance, please don't hesitate to reach out.
Thanks too for the kind words about our customer service team - I'll make sure they hear it.
All round quality at a great price
The selection of desks was great - such a wide variety. We went with the 40mm desk top - wow - solid and beautiful. Sturdy legs and easy to put together. Good value. Incredibly quick delivery and good communication. I’ve already recommended these desks to family and friends.
2. September 2026
Thanks for your help on samples.
1. September 2026
Brilliant customer service
We ordered 2 desktops and the quality was great. However, we had an issue with one of the items and it was brilliantly dealt with and rectified the same day due to the great customer service
1. September 2026
Support available if required, good quality.
Great quality office table, i got the 1500 x 800 and was initially worried as on my order date only the table legs were delivered, one email to their customer service team and they confirmed it would be sent the next day, frustrating initially but happy with the quick resolution, quality is fantastic - very happy!
3. September 2026
Bewertung ohne vorherige Einladung
Delivery service good and lovely quality
28. August 2026
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