Docuclipper Bewertungen 28

Do not sign up for this service. There is no way to cancel online and there are automated email responces and dodging the cancelation. Automated responce stating you are on a 12 month discounted yearly plan. I have gone past the 12 month commitment and thy still will not cancel. If you want to cancel you wll have to dispute the charges with credit card company. Their website will not allow you to remove billing card info. Very poor businees practices. The service works but impossible to cancel.

I used Docuclipper a year ago to convert PDFs to CSV files. It worked "decent" at the time and you could manually scan the page to make things work. A year later I tried Docuclipper again. I was charged to reactivate my account and charged to use the service again. With their new "update" nothing worked. I could not scan PDF files and ever time I logged in, I had an "Error Code". Customer service tried to fix the issues but failed. They would not give me a refund. They said they would only give me credit for a future service. That gave me a good laugh for a failed product. I do not recommend them, they will steal your money. So now I've been charged 3 times with no success for anything. Great scam business.

I URGE YOU NEVER USE THIS COMPANY

Needed bank statements converted to excel for bookkeeping. Signed up for their free trial, didn’t do anything. It Said I needed a premium plan to use it.

Signed up for what I thought was a monthly plan. It was a 12-month commitment, billed monthly. Cancelled immediately after seeing a second charge.

Credit card is maxed out or else I wouldn’t have noticed they were attempting to charge my card again. Emailed support several times and they keep responding to let us know if we can help with the remainder of your 12 month plan.

No solution. No acknowledgment or goodwill to help their users.

FOR THE LOVE OF GOD RUN FAR FAR AWAY!!!

DO NOT USE THIS ONLINE

Absolutely appalling service. zero customer support contact, and continued billing after the subscription was cancelled. After weeks of chasing i still cannot get a reply and there is no phone number to call.

PATHETIC SCAMMERS!

Company continues to try to bill my credit card even though I've canceled. Fortunately, my credit card number changed at around the same time, otherwise I probably wouldn't have noticed. Also, the program doesn't work.

I was charged £27.30 every month for five months without my knowledge or consent. When I log into my DocuClipper account, it clearly states I have no active plan — yet the payments kept being taken. I received no invoices, no confirmation emails, and no correspondence of any kind until a payment finally bounced.

When I contacted support, I was passed between two agents over several days. The first told me I was on a 12-month commitment I never agreed to. The second said the charges weren’t linked to my account and asked me to search my own emails to find the source — despite the failed payment notification being sent to the very same email address. At no point did anyone offer to search their own billing system to resolve the issue or offer a refund.

I cancelled my month-to-month subscription on July 21, 2025. An audit of my bank account showed this company continued to charge monthly subcription fee through March 2026. I contacted customer support and provided a copy of the cancellation email along with a screenshot that showed a 'reactivation' button for my subscription. My customer support emails have been ignored. This is a warning for any potentional customer. If you purchase an online subscription from a service provider like "DocuClipper" that doesn't have a live customer support or corporate phone number, this is what will happen to you.

If zero stars were an option, I would give it. This company is a nightmare. I only discovered recently that they have been charging me for TWO CONSECUTIVE YEARS ($327.60 in 2025 and 2026) without my authorization.
Here is their fraudulent pattern:
No Transparency: After the trial period ended, they sent ZERO notification emails about the upcoming charges.
Trap by Design: Their system is designed so you cannot remove your own credit card information or cancel easily. It’s a classic "dark pattern" trap.
Security Bypass: Even after I replaced my credit card, they somehow bypassed security to charge my new card for the 2026 fee.
Evasive Support: When I reached out, their support refused to address the issue. The manager only provided "official/robotic" responses that did nothing to resolve the theft. They only showed interest in "resolving" the issue AFTER they realized I had filed a fraud claim with my bank.
I have already filed formal complaints with the CFPB (Consumer Financial Protection Bureau) and reported their predatory billing practices to the authorities. With a 1.8-star rating, it is obvious that DocuClipper thrives on stealing money from unsuspecting users. DO NOT GIVE THEM YOUR CARD INFO.
UPDATE (March 16, 2026): > The merchant's reply is misleading. I attempted to contact the phone number provided on the billing statement—it is non-functional.

My actual usage in 2025 was only 24 pages, yet I was charged $655.20 over two years due to their failure to provide the legally required pre-renewal notifications (violating ROSCA).

I have officially filed a report with the Federal Trade Commission (FTC) regarding these deceptive practices. FTC Report Number: 199053096. American Express is currently investigating this as unauthorized billing. If you are a victim of their "hidden" renewal system, report them to the FTC immediately.

HORRIBLE!!! Scam!!! DO NOT GIVE THESE CRIMINALS YOUR INFORMATION!!!! I tried the free trial August of 2024 was charged over $300 dollars and I never even was able to use this bull$hit service. It was a scam from the start. So I cancelled. I realized in March of 2025 that they were still charging me monthly without sending any receipts, letters, emails Anything. So I cancelled my service in March of 2025( I have the emails confirming they cancelled my service) they continued to charge me monthly and their email response was that when I cancelled they will still charge me for a year and there isn’t anything I can do about it! There is no phone number for this scam factory. I reported them to the credit bureau and my credit card company I pray they receive what they deserve for robbing people

My husband found this software platform for accounting purposes. I thought it was user friendly for uploading bank statements for categorizing and it's putting in itself for my accountant. I can not even get anything done. They reset my account twice it stand stuck in trial even though I paid for the subscription about $300. Wasted two week I just going old school and doing excel myself. It looked so promising, but I can deal with AI BOTS and Emails back and forth need a real customer service support phone with a real person answering calls. I refuse to do business with a company that doesn't have the proper trained employees human, that can problem solve.

Don’t use this company. It’s a scam. I signed up for the free trial and the very same day, they charged my credit card over $300 for a year subscription that I didn’t sign up for. I immediately cancelled and when I disputed the matter, they told me that they would cancel the subscription and give me a partial refund. They somehow resigned me up for a monthly subscription which again I did not consent to. I just got an email from them now basically saying that the matter was closed and that i was outside of the trial window. The trial that I already cancelled. Don’t give these crooks your card information. Their software didn’t even work anyways.

This software is absolute trash. False advertising!!! They advertise connectors and functionality that do not work. they provide a free trial but for the me to actually see if it works on the first run it used up the free trial and they charged me $219 only to see that the main functionality, which is the reason why I chose the company don’t even work. After contacting customer service, which took over 24 hours to get back to me their response was those features are not working at this time. I requested to cancel and their response says we don’t give refunds. Total trash scam company with horrible customer service false advertising, and lacking, basic accurate function. Take your business elsewhere.

Canceled subscription and have cancellation confirmation, but continued to be billed monthly. Support claimed I was locked into a 12-month commitment despite the site advertising month-to-month / cancel anytime. Had to block the merchant through my bank to stop the charges. Use caution.But the times I used it in the past I was able to do what I needed.and had no problem canceling .but now I emailed them with no resolve .felt very scared this time

Never worked. Customer service was slow and unhelpful. Charged me anyway, no credit for "Outside of the free trial period, we do not offer refunds for any reason, including but not limited to dissatisfaction with the service, lack of use, or technical issues."

Avoid at all costs.

I signed up to Docuclipper and I have never been able to cancel my account, I have emailed their support email many times and no response. Every few days they try and take the fee from my account. Super disappointed in this service.

Very poor customer support. We do affiliate for them but they hold our commission for months without any reasons. Even we send a lot of emails to them.

You guy tried to said that we violated your policy but when I asked the evidence, no one reply me the evidence for months. Why?

Very poor customer support for a piece of software that has a lot of issues with functionality

I am incredibly disappointed in the service I have received from Docuclipper. I originally signed up for the free trial and was charged not once during this trial but twice (their mistake). I was only able to get refunded for one charge after fighting that it was on error on their end. I then cancelled my subscription since I was forced to pay for 1 month & thought that was the end of it. Little do I find out after reviewing bank statements that I was continually charged for MONTHS after I cancelled (literally has a prompt to upgrade when I login). After contacting support I was offered zero help or refund, which they could see from my activity on the account for these months was completely inactive as I had cancelled. Not one email or invoice was sent regarding these charges that were continuing each month. How is this allowed? I am so incredibly upset by this service and unfortunately will be going elsewhere in the future for these service as I cannot trust the platform at all! I highly regret giving them ANY credit card information.

Do not waste your money on this. The software doesn't convert bank statements with correct dates and requires manual changes. Customer service is not help full at all and no refund is issued even if it is their fault.

I signed up for DocuClipper’s $39/mo “starter” plan (120 pages). Over 11 months plus one extra $74 charge because I needed bank statements converted in a pinch... I paid about $500—yet the pages I didn’t use expired each month and can’t roll over. DocuClipper’s own policy states “no refunds for any reason” after the free trial and “unused pages do not carry forward.” Even annual plans lock you into 12 months, and cancellation just stops future renewals, not the billing commitment. For a tool that’s supposed to save money, it feels like a cash-grab: aggressive auto-renewal, zero flexibility, and no customer-friendly refund option. I’ve cancelled and moved to a pay-as-you-go OCR alternative that only charges per document actually processed. Beware before you commit—read the fine print or you’ll pay for hundreds of phantom pages like I did.