Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All we... Mehr ansehen
Standort
Standort wechselnCockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW Bonnyrigg, Scotland, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT; 2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT 3) ESTMATED TIME LIKE... Mehr ansehen
DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle. They picked it up from my front door, gave me a courtesy vehicle to keep me moving and... Mehr ansehen
Unternehmen hat geantwortet
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them a... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktinformationen
Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW, Bonnyrigg, Scotland, Vereinigtes Königreich
- 0345 878 6100
4.6
Hervorragend
336 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
They were helpful and efficient with…
They were helpful and efficient with the arrangements.
28. Februar 2024
Excellent service
Lovely staff and an efficient and professional service. I was kept informed of progress and the car looked like new. I highly reccommend them.
28. Februar 2024
Very efficient service
Very efficient service. Car picked up and delivered on time.Curtious customer service
16. Februar 2024
Repair review
Customer service was excellent from start to finish. I was kept updated of progress at all times.
The work was completed without issue.
31. Januar 2024
DLG Top Lads
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them as a company, very professional and would recommend to anyone needing an approved repairer for insurance claims etc.
16. Februar 2024
Excellent service
Excellent service, friendly and helpful. Repairs carried out quickly and to our satisfaction. I was unwell at the time and the delivery man phoned before he left my address to check if I needed anything at our corner shop. This was above and beyond and his kindness was greatly appreciated. Would definitely recommend.
16. Februar 2024
Repair to car
They were polite and very helpful and kept me well informed, the repair was to a high standard
8. Februar 2024
Great service
Great service , car was repaired within timeline and we were provided with a nice courtesy car. Repair completed to a high standard. This is the second time we have had a car repaired here and they again met our expectations.
8. Februar 2024
Quick appointment
Quick appointment, very nice guys , took care of my car. Very professional
8. Februar 2024
Excellent service.
31. Januar 2024
Very good service throughout
31. Januar 2024
Highly professional service
31. Januar 2024
Great customer service
Great customer service
Great communication from all the team and kept informed all through the process
17. Januar 2024
This was my first accident in 45 years…
This was my first accident in 45 years driving and was a direct line no fault claim. Not knowing how to properly progress the repair was taken of out my hands completely. DLGs. part in the process was expertly carried out in under 7 days the week before Christmas. The rear end of my car was return in a as new condition.
Many thanks to all involved.
17. Januar 2024
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Can't even put fuel in the car
Pug 107 got picked up on Monday was told it be back on Tuesday 16th as we were told it needed a new bumper. Got the car back yesterday early and on examination found they have not replaced the bumper as promised they have filled it with filler and I can see blemishes in it. And to top it all I cant even open the fuel cap properly how am I meant to use the car!!!! Will be on the phone to churchill as soon as I can as this is beyond poor
12. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von DLG Auto Services - Edinburgh
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly
Fast efficient service kept updated…
Fast efficient service kept updated with everything that happening and got the car back in excellent condition
15. Dezember 2023
Seemed a very efficient company
Seemed a very efficient company. Regular updates on the repair and my care returned to me in 'showroom' condition.
27. Dezember 2023
Excellent customer service
Excellent customer service. Repair turn around for time was great! Excellent standard, wouldnt know a repair had been done!
19. Dezember 2023
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.