Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All we... Mehr ansehen
Standort
Standort wechselnCockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW Bonnyrigg, Scotland, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT; 2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT 3) ESTMATED TIME LIKE... Mehr ansehen
DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle. They picked it up from my front door, gave me a courtesy vehicle to keep me moving and... Mehr ansehen
Unternehmen hat geantwortet
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them a... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
Kontaktinformationen
Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW, Bonnyrigg, Scotland, Vereinigtes Königreich
- 0345 878 6100
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The car repair was very good
The car repair was very good. You would not know it had been damaged. The service and communication was excelent as was the pickup and delivery. My only complaint would be that the car was to be returned having been cleaned inside and out. It had been done but if I'd had to pay for it i would not have paid. The inside looked like it had been wiped down with the same dirty cloth they washed the car with. Apart from that the repair and service was excellent.
Fantastic service
Kept me up to date throughout the whole process and explained everything that needed doing and I can’t thank them enough great service and my car came back so clean too which was a bonus
Excellent service
Very good communication from the start. Pick up of car, length of repair and delivery of car exactly as promised.
Excellent service
Done everything you said you were going…
Done everything you said you were going to do, you were prompt on arrival and delivery of my car. You kept me up to date with the progress of repairs.
Well repaired and efficient service
Well repaired and efficient service. Kept me well informed as to repair progress
Verwendet eventuell KI als AntworthilfeMehr lesen
The quality of the work was good
The quality of the work was good. And they were even kind enough to run diagnostics on my car and advise me of the drivetrain issue. But, how on earth they charged £2,500 for such a tiny dent and paint correction is beyond me. No wonder vehicle insurance is so high.

Antwort von DLG Auto Services - Edinburgh
Job done as expected.
Job done as expected and the staff were professional and friendly. You can’t ask for more!
Great service
Great service - very professional, speedy service and I was kept informed at all stages of my car repair!!
A little more care required
Communication was good and repair carried out fairly quickly.Let down in that the car was returned with the rear seat belt buckles under the back seat.Did not realise until I went to refit child seats and caused me to be late picking up grandchildren.Think this should have been noticed before returning the car.

Antwort von DLG Auto Services - Edinburgh
Great service
The whole process was handled quickly and efficiently, by very friendly and helpful staff. The workshop staff kept me informed and up to date about the work that was to be carried out.
No Customer Service
After last week phone calls I supposed to be updated on progress.... No phone call, no text msg, no email.
Called again today and same information as every time, Van will be ready Wednesday.
It is over two months now.
Wonder what information I will get on Wednesday?

Antwort von DLG Auto Services - Edinburgh
Excellent Service was picked up on time
Car was picked up on time. Excellent repair and car returned clean and on time. Excellent service
HORRIFIC EXPERIENCE. experience with dlg.
Had an horrific experience with dlg.
They asked for a review, which l gave. This review was truthful and factual and not at all complimentary. The accident happened in early December.
My car is still not completely repaired, it's the end of May.. they promised to look into my complaint and refer back to me... NOTHING...TUMBLEWEED.. GET YOUR ACT TOGETHER..INVESTIGATE AND GET BACK TO ME

Antwort von DLG Auto Services - Edinburgh
Hassle free service delivered on time…
Hassle free service delivered on time and with a smile.
DLG Auto Services we’re excellent from…
DLG Auto Services we’re excellent from beginning to end. They kept in touch with up dates about my car, when I explained to them about going on holiday they managed to have all the work finished on my car so I could pick it up.
Special mention to all the staff who were always pleasant and helpful sadly a rarity these days.
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