Dk Boohoo Bewertungen 

I’ve ordered from boohoo loads of times and have never had an issue. However I received a dress with a faulty zip (it happens). I was quite upset as i needed it for my holiday which was in a few days. I messaged their instragram page and a lovely customer Assistant called haseeb replied and arranged for a new dress to be sent and that it would arrive in time for me with no extra charges! Can’t thank haseeb enough 💕

Kvaliteten er SÅ ringe og sygningen er syet forkert, så jeg slet ikke kan få armen ordenligt ind i det ene ærme. Skuffende!

Det danske site (dk.boohoo.com) har p.t. en rating på 1 (35 stemmer), mens det engelske site (boohoo.com) har en rating på 4 (129.000 stemmer).
Vi fik varen leveret efter 4 dage.

Cant seem to follow a simple instruction delivered to wrong address twice customer service is sh###

Ordered and paid for next day delivery with precise time slot. My order did not arrive in the time slot selected or at all for that matter dispute them assuring me by email that it would. When I contacted them by email to advise no delivery was made I was basically called a liar and they wouldn’t even look into anything nor did they escalate my complaint as requested serval times.

Service was horrible, Do NOT buy anything from them!

Har bestilt fra boohoo utallige gange, aldrig har der været problemer!

Placed two orders. Neither has arrived, second one hasn’t even been shipped yet although it clearly states 6 working days. I contacted customer service and they said I had to wait until the 28th of March which would then make it one month after I placed the first order. That one had a 4-6 day delivery time... zero help from customer service and no product but money has gone out for both orders. So cannot recommend this company to even my worst enemy

Manglende returlabel i pakken resulterede i at jeg ikke kunne returnere. Da jeg var logget ind som gæst på hjemmesiden, kan man ikke finde den online. Jeg kontaktede kundeservice to gange omkring dette, og har stadig ikke hørt fra dem - det er over to måneder siden...

Wish there was a negative button to press. Both my orders did not arrive on time, next day delivery service paid for. I contacted them on Facebook Messenger because this seems like the only way to get a quick response from Customer Service. I was told the order waa held up in another city due to Road work which was hilarious because the tracking showed items left warehouse from 7am. The adviser told me the order may still arrive up to the delivery window closure of 9pm. I waited and nothing arrived so contacted CS again, then asked for a redund because I no longer required items because I would be on my holiday the next day. I recieved an enail in the morning to sau item was on its way to my office 🙄🤔 so contacted CS again to let them know again, I will be on my Holiday and ask for a redund again because items no longer needed.

7 days later no redund, so I contacted them again, then lovely customer adviser Bethany apologised and told me because I returned the items I would need ro wait until after the item arrived back at store before refund is applied. I was very surprised that I had to wait for my money to ve returned when they did not provide service paid for, next day delivery

In the end they applied refund but not full because apparently I need to pay for non delivery.

I contacted them again to ask for the delivery cost that i paid for that they did not provide to be refunded also because this was not ny mistake.

Its worst level of service

Bestilte 4 stykker tøj - 3 af dem i stykker og alle uden mærker på - hvilket er et krav hvis man skal sende varene retur - da jeg så skrev til dem, for at høre hvad jeg så gjorde, sendte de en standardformulering som på ingen måde svarede på mine spørgsmål.
Og nu har jeg så fire stykker tøj, som på ingen måde levede op til det jeg bestilte og som oven i købet var i stykker.
- det er sidste gang jeg handler der.

Jeg har bestilt tøj fra Boohoo flere gange og jeg må sige at jeg er yderst tilfreds. Jeg er en pige med former og jeg elsker at Boohoo har en såkaldt 'plus size' side, men det er langtfra det bedste, nej det bedste ved deres designs er, at intet andet sted er jeg stødt på et webside med smukke, tætsiddende kjoler og frække toppe der hylder kvinder i alle str.
Jeg har netop modtaget min nytårskjole med posten fra boohoo - en smuk palietbesat kort kjole i en str jeg kan være i!!!! sådan et stort udvalg af tøj til piger i plus str. er FANTASTISK - ingen kedelige grå og sorte uformelige kjoler fra postordre firmaer i dk, de ville kunne lære noget om design og udvalg hvis de kendte til Boohoo.
Jeg får altid tøjet indenfor ca to uger og kun en enkelt gang har jeg sendt noget retur, også uden problemer. Hurra for boohoo.

Er førstegangshandlende på Boohoo og det blev også sidste gang! 10 dages levering, hvor de lover 3-6 dage på deres hjemmeside.
Jeg bestilte både t-shirts, nederdele, bukser og kjoler. Størrelserne er meget forskellige fra produkt til produkt. Alt er bestilt i medium/40, men nederdelene kan ikke engang min veninde, der bruger XS passe og trøjerne er kæmpe store!

Øv, og når man skal sende det retur, koster det kassen..... :-(

Har bestilt utallige gange fra boohoo og min mening om firmaet varierer hver gang. Jeg vil bestemt ikke anbefale at købe tøj derfra, hvis man skal have tøjet indenfor en bestemt tidsramme, for det er oftest dér den går galt. Jeg har oplevet mindst 3 gange at mit tøj bliver forsinket uden nogen forklaring og hvor kontaktservicen bestemt også har mange mangler. Hvis man køber fra boohoo skal man i hvert fald være forberedt på tøj af meget ringe kvalitet, lang ventetid og umulig service.

Love the customer service!
So i paid for next day delivery to Denmark and sadly it didn't come on time.. so boohoo payed me back the money i used on next day delivery.
They overall have a friendly tone and make you feel valued as a customer.
Big thumbs up.

I would have given this review a minus 10 if I was able to.

I have only ever ordered from Boohoo twice, and had no problems, in fact I was really impressed. However I am not exactly sure what has happen over the past few weeks as I would describe the service as way below standards, extremely poor! I so wish that I had read the reviews on this company before I placed my order.

On the 4th December. I ordered a jacket from Boohoo, at the time there was no indication that it was out of stock. On the 10th December I received an e-mail saying that it had been cancelled either at my request or due to no stock availability. I wasn’t happy, but I went back into the system and checked the stock levels, and I could see that there were still a handful in stock, so I placed another order thinking that maybe the first time it had something to do with my payment method. The order was confirmed, but 20 minutes later I received another e-mail to say that yet again the order had been cancelled without any explanation. I definitely knew at this point that this had nothing to do with my payment.
I went back into the system, to see if there was a similar jacket, and I found one that looked quite similar. This time I made double sure that I checked the stock levels before pressing the button, there were 9 in stock, so I paid for next day delivery. (Incidentally after I placed my order I went back into check and there were 8 in stock, which indicated that mine had been allocated).

The following day I received an e-mail saying that they were unable to honour the next day delivery, but that they would refund me, and that the jacket was still on the way but by standard delivery.

Surprise surprise on the 13th December I received another cancellation e-mail, again saying that they had received my returned order, and would refund me! I was so angry at this point, I tried to find a customer service number in order to call them, but apparently there is no way of speaking to some-one directly, so I filled out a complaint form on their website, only to receive a standard computerised e-mail about UK returns!!!
With persistence I Eventually I received an e-mail from their customer services department apologising and basically said that the items were not in stock, hence why they had been cancelled! Apparently I have been refunded for all of the orders that I had placed, so I am hoping that this is the case, as I have not had my bank statement as yet. If for some reason I don’t receive my refunds, I will be taking this straight to Trading Standards! Because I cannot believe how incompetent they are. It really does not take a genius to work out that if an item is not in stock, you remove it from the website, otherwise you are misleading your customers! And to make matters even worse, they keep sending me their marketing e-mails, which I have since blocked!

Judging by all of the negative reviews that I have just read before writing mine, I think It is a question of making other people aware of how horrendous this company is, the fact that there is not a front of house customer service number to call, should send alarm bells ringing!

Aldrig køb noget af denne hjemmeside! Det ren bedragri! Bestilte tøj til 487kr, to dage senere har det trukket fra min konto. 2-3 dage senere fik jeg email at de har sendt pakken, præcis halv time senere skrev de at jeg har returneret det tøj jeg bestilte! som jeg har slet ikke gjort! og der står at det vil refundere 321 kr, som er slet ikke det samme beløb! og det vil slet ikke svare på mine emails

Lortekundeservice og magen til fup!!!!!
Jeg købte en jakke og modtog noget der på ingen måde ligner det på billedet- dårlige syninger med huller/sprækker langs hele bunden. Jeg skriver til dem og de beder mig returnere. Jeg fortæller, at det altså koster næsten flere penge at sende retur end varen har kostet, men de siger at de nok skal betale. Efter så at have brugt over 200kr på retur, bliver de ved med at komme med undskyldniger om at det ikke er gjort ordenligt nok. Først har jeg ikke sendt rigtige oplysninger og så er diverse kvitteringer fra postnord ikke gode nok.
Ingen penge kommet retur og endnu flere penge brugt på returporto :( snyd snyd snyd

Bestilt og betalt for tøj for knap en måned siden.... Intet er kommet...!

Jeg har for første gang handlet på boohoo.com, da jeg efter rimelig hurtig tid modtager mine varer, ser jeg at der mangler en knap på min biker jakke. Jeg skriver derfor med det samme til dem at der er en fejl på jakken, og det modtagede svar lyder på "Det er ikke muligt at sende dig en erstatningspost, vi kan kun bede dig om at returnere varen og købe en ny hvis du har brug for jakken".
Ikke nok med det skulle vi returnere en jakke der var alt for stor til min bror, det skulle vi give 100kr for at sende den tilbage.

Alt i alt utrolig dårlig service og et sted vi ALDRIG handler igen. Skuffende

Fantastisk sted at handle! Har købt derfra mange gange, og det samme har min familie. Helt sikkert det bedste sted at handle på nettet, da det både er billigt, og super god kvalitet :)