Great quality clothing and excellent service! The delivery was very fast, and every item arrived carefully and beautifully packed. The school clothes feel well made and the quality is excellent. Very... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
£5 for shipping for something that could fit in an A5 stamped envelope is obscene. It’s lazy to have a one size fits all postage system thrown into a big bag. Postage costs set by courier, yes but... Mehr ansehen
Unternehmen hat geantwortet
The returns label did not work at the post office, but after my enquiry with Directclothing, I received a quick response from Chloe on the same day. Chloe was warm and apologetic, explaining the techn... Mehr ansehen
Unternehmen hat geantwortet
Great and fast customer service - I made a mistake placing PO at my previous address and team made the change for me without any issues within couple hours. Thank you!
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Direct Clothing has been established for over twenty years as an independent clothing supplier offering a wide range of products including school uniform, sportswear and corporate/promotional wear. We pride ourselves on offering an efficient, reliable and personal service to our customers and are confident that, as well as being impressed with our level of service and quality, you will also find our prices highly competitive. Please contact us to discuss your requirements by emailing sales@directclothing.co.uk Direct Clothing will be happy to provide free advice and guidance or give you a quote online. Direct Clothing currently runs school uniform shops in private and state schools throughout the UK.
Kontaktinformationen
Dixon House, Old Heath Road, WV1 2BF, Wolverhampton, Vereinigtes Königreich
- 01344872299
- customerservice@directclothing.co.uk
- directclothing.co.uk
4.3
Hervorragend
738 Bewertungen
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Instead of delivering the parcel to my…
Instead of delivering the parcel to my address, They delivered the parcel into a parcel shop. asked me to pick it up with a wrong barcode. For some days I was going up and down with this same problem. The parcel was returned and another one was sent. Very frustrating
24. August 2026
Antwort von Directclothing
Aaron S,
We sincerely apologize for the frustrating delivery experience you encountered. We understand how inconvenient it was to have your parcel misdelivered to a shop with an incorrect barcode, leading to delays and the need for a reshipment. We are actively reviewing our delivery processes to prevent such issues from recurring. Your feedback is invaluable as we work to improve our services.
Kind Regards,
Direct Clothing
Excellent quality of clothes.
24. August 2026
Antwort von Directclothing
Albert,
We're happy to hear that you appreciate the quality of our clothes. We truly value your positive feedback!
Kind Regards,
Direct Clothing
Good communication regarding delivery
Good communication regarding delivery. Uniform delivered quickly . Website also very easy to use. Very good experience with this company
17. August 2026
Antwort von Directclothing
ClareThompson,
We are so pleased to hear about your excellent experience with us, especially regarding our communication and quick delivery. We appreciate your kind words about our website's ease of use.
Kind Regards,
Direct Clothing
Antwort von Directclothing
Vitalis,
We're so happy to hear your items arrived quickly and were well-packaged. We appreciate your positive feedback!
Kind Regards,
Direct Clothing
Overpriced, poor quality and extortionate postage
£5 for shipping for something that could fit in an A5 stamped envelope is obscene. It’s lazy to have a one size fits all postage system thrown into a big bag. Postage costs set by courier, yes but be smart and think about the customer costs!!!!
The products are overpriced and blazer badges do not glue, they have to be sewn on.
Unimpressed but what choice is there as supplier is set by school. No competition.
24. August 2026
Antwort von Directclothing
Chris,
We appreciate you taking the time to share your feedback regarding our shipping costs and product quality. We understand your frustration with the postage charges and the need to sew on the blazer badges. We are actively reviewing our shipping practices to offer more flexible and cost-effective options. We are also looking into alternative badge designs that might offer easier application for our customers. Your insights are invaluable as we strive to improve our services and products.
Kind Regards,
Direct Clothing
Clothing size arevery small
17. August 2026
Antwort von Directclothing
Alice Wendy,
We appreciate you sharing your feedback regarding our clothing sizes. We are actively reviewing our sizing charts to ensure a better fit for everyone.
Kind Regards,
Direct Clothing
Antwort von Directclothing
Hi
Thank you for your kind review.
We are pleased you feel our customer service is of a great standard.
Kind regards
Direct Clothing
Service and ordering is great but the…
Service and ordering is great but the choice of delivery company, not so. After 2 failed attempts (delivery company stating that nobody was home - yet we were), I had the parcel redirected to a shop for pick-up. So the delivery charge is annoying.
24. August 2026
Antwort von Directclothing
Em,
We appreciate your feedback regarding your delivery experience. We understand how frustrating it is when a delivery doesn't go as planned, especially when you were home. We are actively reviewing our delivery partners to prevent similar issues in the future.
Kind Regards,
Direct Clothing
Excellent service !!!
23. August 2026
Antwort von Directclothing
Hi
Thank you for your kind review.
We are pleased you feel our service is of a excellent standard.
Kind regards
Direct Clothing
good service
21. August 2026
Antwort von Directclothing
Hi
Thank you for your kind review.
We are pleased you feel our service is of a good standard.
Kind regards
Direct Clothing
Poor quality PE top which was a totally…
Poor quality PE top which was a totally different fit to previous ones - much cheaper material too
2. September 2026
Antwort von Directclothing
claire bailey,
We appreciate you sharing your feedback regarding the PE top's fit and material. We are reviewing this to improve our product quality.
Kind Regards,
Direct Clothing
So helpful when I ordered something I…
So helpful when I ordered something I didn't need - responsive and pragmatic... thank you!
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Directclothing
Anon,
We are so glad we could assist you effectively! It's wonderful to know our team was responsive and pragmatic when you needed us. Thank you for your kind words.
Kind Regards,
Direct Clothing
Fantastic service from Chloe!
The returns label did not work at the post office, but after my enquiry with Directclothing, I received a quick response from Chloe on the same day. Chloe was warm and apologetic, explaining the technical situation they were experiencing. She provided next steps to pay for postage and send an email with the receipt for reimbursement. Literally within minutes of sending this email, I got the full refund.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Directclothing
Jaspreet Shakhon,
We are truly grateful for your positive feedback and are so pleased to hear about your recent experience with us. We understand that encountering an issue with a returns label can be frustrating, and we sincerely appreciate your patience and understanding as we resolved the technical situation. We are glad our team was able to assist you promptly and efficiently, ensuring a swift resolution and full refund. Your satisfaction is incredibly important to us, and we are committed to providing excellent service.
Kind Regards,
Direct Clothing
Antwort von Directclothing
George Obidi,
We're happy to hear that our online booking and measurements met your expectations.
We appreciate your positive feedback!
Kind Regards,
Direct Clothing
Great 👍 Excellent performance
Great 👍 Excellent performance, l really enjoyed dealing with directclothing.co.uk
14. August 2026
Antwort von Directclothing
Adetunji Kolawole,
We are so pleased to hear you had such a positive experience with us and enjoyed our performance.
Thank you for your wonderful feedback!
Kind Regards,
Direct Clothing
I recieve the items on time
13. August 2026
Antwort von Directclothing
Hi Christine,
We're glad to hear your items arrived on time. We appreciate you taking the time to share your experience with us.
Kind Regards,
Direct Clothing
My experience at first wasn’t great but…
My experience at first wasn’t great but this was down to the courier - rather than the shop. Chloe at Direct Clothing went above and beyond to get my items delivered to me. Fantastic level of customer service.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Directclothing
Hi Rebecca,
We're so glad to hear that our team was able to assist you with your delivery. We always aim to provide excellent service, and it's wonderful to know we succeeded. Thank you for your kind words.
Kind Regards,
Direct Clothing
Antwort von Directclothing
Hi
We appreciate you sharing your experience with us.
We sincerely apologize for the Missing sizing and the frustration this has caused. We are actively working to resolve the issue and have all size available soon.
Your feedback is invaluable as we strive to improve.
Kind Regards,
Ordered 2 items same size and they are too small
Ordered 2 items same size as my child has already, and both items arrived far too small. Very disappointing, now trying to work out what size to order. Customer service were helpful, but said they had a new supplier and were aware of the issue.
18. August 2026
Antwort von Directclothing
Mrs C Savidge,
We appreciate you sharing your experience with us.
We sincerely apologize for the sizing discrepancy and the frustration this has caused. We are actively working to resolve the issues with our new supplier to ensure consistent sizing for all our products.
Your feedback is invaluable as we strive to improve.
Kind Regards,
Direct Clothing
Antwort von Directclothing
Hi
We're so happy to hear you found you received good customer relations! Thank you for your kind words.
Kind Regards,
Direct Clothing
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