Direct Digital  Bewertungen 

798
•
TrustScore 2 von 5

2.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Just put the phone down don't be tempted to take out advertising .. The small print has extra hidden charges they get you in a contract that rolls over.. Just like other people reviewing on here I had... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Where can I start, being a local firm we needed someone to handle all our advertising, digital marketing and other bits. Spoke to one of the sales managers and he passed me to an advisor who was abso... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

1 only because minus isn't a possibility. Just surprised that they are still in existence, in whatever form or another. Don't bother reading further, everything that people say in the reviews is true,... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Avoid at all cost miss sold arrangement Now threatening court action I’ve cancelled the direct debit because taken more than than what was agreed verbally Hidden costs in the small print, don’t take m... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Online-Marketing-Agentur

Informationen, die aus verschiedenen externen Quellen stammen

Direct Digital aspires to raise the standard of company to customer communications in private and public sectors across the globe. Providing innovative digital signage and visual communications solutions across industries and countries, creating expansive advertising networks for local businesses and worldwide brands. We succeed when we help businesses big and small succeed, helping them to directly inform customers in an impressive and rewarding way.


Kontaktinformationen

2.1

Mangelhaft

TrustScore 2 von 5

798 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2.1

Alle Bewertungen

(798)

9 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Terrible company full of hot air

Would not recommend at all. Delays in production, lies in delivery. They started taking money and hadnt delivered anything. All teh stats given in the sales section are totally mad up.

1. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Direct Digital

Hello James Williams, thank you for your review.

Bewertet mit 1 von 5 Sternen

To avoid. This is a scam and a 0 ROI

Direct Digital promises the world but delivers nothing but headaches. Their sales tactics are deceitful, their editing skills are amateurish, and their service is abysmal.

I bought an AD space for 1 location and here is what I have to say about my experience

Deceptive Sales Practices:
The sales team employs pushy tactics, making promises they never intend to fulfill. Don't fall for their smooth talk and false assurances.

Shoddy Editing:
The video editing they claim to offer is a joke. It looks like something slapped together from a cheap template, and you'll likely end up having to do the work yourself.

Hidden Fees and Misleading Contracts:
The contract is a labyrinth of tiny print designed to trip you up. They'll sneak in extra charges, and what they quote you initially bears no resemblance to what you'll aay.

Cancellation Hassles:
Trying to cancel is a nightmare. If you don't jump through hoops within a narrow window, they'll trap you into renewing your contract without your consent.

Zero ROI:
Despite their lofty promises, Direct Digital won't help you make a single penny. Save your money and invest in more effective advertising channels like Facebook outreach.

Nonexistent Customer Service:
Technical issues are a constant problem, and good luck getting any meaningful support from their team. You're left paying for a service that rarely delivers.

Lack of Transparency and Integrity:
They thrive on deceit and opacity, leaving customers feeling scammed and cheated. Don't trust a company that operates with such blatant disregard for honesty and fairness.

Now I am not in a position to pay for the last months and I asked to stop the payment since they could not show my ad for weeks with a total of months and I did not earn a single penny or call.
They agreed to reduce the payment to £50 for 2 months and then go up to 87 for 6 months. This changed nothing.
I also got charged today when the dd start the 12.
Looks like they are in a rush to get my payment so I do not know why they are so messy and do not charge the day they should of DD.

But I get it I signed the contract even though it was not the right thing for me but since the salesman cared about making the sale without truly helping you to make a decision I guess I have to report it to the fraud department.
This is simply a big scam and for as long as they can say they are in the right, well, simply read other people's reviews ( people that have not been invited)

Save yourself the headache and avoid Direct Digital at all costs. Their unethical practices and subpar services make them a company best left in the dust.

1. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Direct Digital

Hello Giuseppe D'Amato, I am saddened to read your review and sorry that you have felt it necessary to voice this on this platform. I have looked through your account and cannot find any dissatisfaction regarding your advert or dissatisfaction in relation to the service you have received. I can see that we have worked with you and had regular contact with you, whether that was by email or phone. As you have advised we have worked with you in regards to your circumstances. As with any business including your own, you must understand when a contract is signed and a service has been provided then that service needs to be paid for, as per the contract. I am sure you will agree with this.

Bewertet mit 1 von 5 Sternen

******** Attention

******** Attention, it seems like most of these reviews are either left by the company themselves or made up****

Please do not use this company, they have taken my money and deposit, sale representative miss sold the service to me, advert is yet to be published it has been over 3 months, I have requested my refund only for them to hide behind the TC’s.

I am now taking them to trading standards. Do your own research on this company before you sign up. I will carry on making people aware of this company for who they are.

I have asked for many manager calls which has never materialised and still waiting.

12. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Direct Digital

Dear Forhad, I have made a request for more information, please would you kindly provide your account number. Once I have received your account number I will look into your issues raised.

Dear Forhad, thank you for providing us with the additional information so that I can look at your account further.


Bewertet mit 1 von 5 Sternen

Absolutely a scam!!

Absolutely a scam!!
I am a business owner and they scammed me with the exact same way as the rest…
I am based in the UK btw,
stay away from them!

28. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Direct Digital

Hi Roxanni Spindel, thank you for the additional information supplied, please be advised the Customer Service Manager will contact you today.

Bewertet mit 5 von 5 Sternen

Very good

Very good, hopefully leading to a lovely working relationship.

28. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Direct Digital

Hello Steven, thank you for your review.

Bewertet mit 4 von 5 Sternen

Good communication from the team

Good communication from the team, however I didn’t really see a positive impact from the advertisement. They were good to extend my advert when the display was out of order for 12 days.
Customer service was good, however a little pushy about leaving a review which has knocked a star off.

28. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Direct Digital

Hello Claire Proud, thank you for your review, we really appreciate all feedback.

Bewertet mit 4 von 5 Sternen

Helpful

Helpful, trying to accomodate my needs.

23. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Direct Digital

Hello Emese Flick, thank you for your review, I am glad we have been helpful in trying to accommodate your needs.

Bewertet mit 5 von 5 Sternen

Careful attention

It is very simple , they were patient . Made corrections willingly , listened carefully what i wanted and submitted the final product just as i wanted it .

12. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Direct Digital

Hello Shermine, I am glad that we were able to support you through this process and you are happy with your final product.

Bewertet mit 5 von 5 Sternen

Good communication and professional…

Good communication and professional approach. Looking forward to seeing good results.

23. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Direct Digital

Hello Alex Makhonin, thank you for your review, I am glad there has been good communication from our staff.

Bewertet mit 5 von 5 Sternen

New customer

They contacted me shortly after signing my contract and have started to guide me through then design process. Staff are friendly and helpful

22. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Direct Digital

Hello Justin Waldvogel, thank you for your review, I am glad to read that our staff have been friendly and helpful.

Bewertet mit 5 von 5 Sternen

One of the most professional company to…

One of the most professional company to work with, especially pooja from the customer service been exceptional and very help full.

21. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Direct Digital

Hello Sufiyan Rafiq, thank you very much for your review, I am glad to hear your service has been exceptional and you have found our staff helpful.

Bewertet mit 5 von 5 Sternen

Great customer servise :)

Pooja called today to explain what to expect next regarding the advertise. It was informative call. All informations passed in a lovely manners.
Thank You :)

21. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Direct Digital

Hi Katy, thank you for your review, and I am glad to hear about your experience so far and how well mannered the Customer Service Staff have been. If you do require any further assistance, please do not hesitate to contact the Customer Service Team.

Bewertet mit 5 von 5 Sternen

I’m very impressed with their efficient…

I’m very impressed with their efficient helpful service. And look forward to a fruitful partnership.

16. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Direct Digital

Hi Simon Turner, thank you very much for your review, I am glad to hear how efficient and helpful the service has been.

Bewertet mit 1 von 5 Sternen

AVOID !!! Scammers !!!!!! Instead of working on Trustpilot and…

******** Attention
******** Attention, it seems like most of these reviews are either left by the company themselves or made up****
AVOID !!!! SCAMMERS !!!!
Instead of working on Trustpilot and how to keep removing people reviews, improve your disgusting company and service .
AVOID !!! DO NOT USE THEM
…..
I’ve provided more information to Trustpilot and I do not wish to carryon with this conversation with you any more ! Do not disturb me if you want to find a solution for your clients , you have to read all the bad reviews that people left for you .
You are disgrace !!!!!!

AVOID !!!!
AVOID !!!!! SCAAAAMMMMM ALERT !!!!!

PLEASE READ PEOPLE REVIEW BEFORE YOU SIGN with this Absolute scam company !!!!!
Rude customer service , very unpleasant experience.
Report them to the authority !!!!
SHAME ON YOU!!!

FYI : Unfortunately , I have a contract with you , waiting to see where the contract will be breached from your side to take you down ! If you are taking the reviews seriously , leave your MD or CEO contact number for people to speak with instead of your unpleasant customer service staff !!!!! what is your name ?

FYI :I am not wiling to share my contact number in a public site , if you could introduce yourself with your name and leave me your direct number , i will then could contact you to discuss further if you wish . I do not want to name your unprofessional and unpleasant customer service people here , but if you are from the main managers , you need to let me know with your name and only your direct number or email . I refuse to speak with the woman that her name is Poo... another one Ke... and so on !
VERY VERY RUDE PEOPLE .....
Further more.... If you spend a bit of time to read people disappointing reviews in here you will probably need to spend most of your life to go through investigation... no company will survive with the disaster service and customer service like yours ....

Ian Stirland and Pooja Nadgauda,SHAME ON YOU , your name is everywhere!!!
reviews.io you are here too DISGRACE !!!!
Disgusting you all are !!!

15. Februar 2024
Direct Digital -Logo

Antwort von Direct Digital

Hello Lili M, we go through Trustpilot as this is the forum you have chosen to voice your opinion. Unfortunately I have requested further information from you and you haven't provided this. I will do a further request information on this review for you to provide your account details, please understand that this information cannot be viewed by the general public. If you do not provide this information then we cannot look into your account, to provide an appropriate response or work with you to resolve your issues. We do learn from all reviews left but that is based on the information provided by each individual.

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